We set up a website with Vivial, about a year ago
The website was one blunder after another, very Elementry and unusable The whole time we complained and contacted to address issues, their main concern was to increase our budget
One example, was I received a call from unknown customer service rep, exsplaining to me she was gonna fix problems with site
I ask her to contact my rep, she didn't, she changed it completely, words that were not ours, pictures that were not only not ours, but not the hvac equipment we use
I can name or more things, when I reached out to supervisor, she called back the next day and told me she had talked to all the people that was involved in my site and they told her that is was all okay
What wait, so when we hit Facebook button and it goes to wrong site it was ok
Problems start at the top of this company, buyer beware
The berry company will not let me cancel an unauthorized invoice
On April 18th I received an invoice for the amount of $that was not authorized for advertisement by ***I have called and emailed several times to have this contract halted and payment request also haltedEach time I call the customer service rep yells and says that its too bad the payment is dueI have asked what we are paying for, what advertisement do we have and have not been presented with anythingI have emailed customer relations on 4/and was sent to another individual, I emailed this person on 5/4, 5/and 5/I have not received an email back since 4/26/I have also been in contact with a *** *** and have not had any more contact with him as well after asking what the renewal was forWe are still getting invoices for a purchase that was not authorized
Vivial is a lifesaver I never realized how important my Google ranking was and how my website was holding me back Vivial suggested a program and after several weeks, I went from page of Google to page After checking this morning, I was in the top 5!! The phone has been ringing off the hook, many new customers It's like having my own online marketing dept
Company continues to send invoices for services we did not request or contract for
The company is sending in the mail and email invoices for services we did not contract for or requestI called them to request proof that we owe the amount with a signed contract from an authorized person in our company - but they have not produced it - nor can they as we did not contract with them for any advertising services they say we owe for
This company has terrible business practicesCustomer service was rudeTold me one thing when I signed and now it's the complete opposite
I signed my initial agreement with one of the salesman *** who is no longer with the companyWhen we originally met, *** told me this is a month agreement that guarantees my pricing for the year however, if I wasn't satisfied with the results I could cancel at any timeMy business has not been getting it's money worth at allI have spent $1,a month for the last months which is approaching $9,I called to cancel and stated I am in my slow season and I'm not getting the results promised and wished to cancelI was then informed by *** who was rude about the situation that I could not cancel unless I paid a month buyout totaling $3,which is mind blowingHis excuse was the amount of research they put in must be paid forFor one I guess $9,doesn't cover that? Second, they need to do more research because the produc
Customer Service follow through regarding advertising and billing issue
Our business entered into an agreement with a Vivial local sales person in January to renew our advertising in both print and digital formatAt that time he agreed to have their team re-design our website and assist us with social media set upTo date their design team have forgotten our account all together "dropped the ball" so to say, posted the incorrect office phone number twice, once with one of our non published office numbers putting us at a liability risk with patients, and once with a totally different office and doctors number, over billed us repeatedly, and the latest attempt at the website did not fulfill any of our requestsWe have met with the local rep as well as the local manager who assured us things would be fixed and to date we still have no new website and our billing is still incorrectThere seems to be no follow through with the companyPhone calls or emails are rarely if ever, re
Numerous attempts were made to contact business to have advertising adjusted, no calls or letters responded to
we made attempts to contact *** *** to have our advertising adjustedShe returned no phone calls until after the deadline to make adjustmentsWe explained to her that we were wanting to make changes and please next year speak to me (*** ***) before locking in our advertisingThis did not happen, instead she locked us in for the same advertising and sent us a letter explaining what our year of advertising looked likeWe called and left messages asking her to contact us before the deadline as we wanted to make changesWe faxed over a letter on November 17, explaining to her that we had tried reaching her via phone with no success and that we needed to hear from her prior to the deadline, or we were cancelling our advertisingThere was no phone callWe have called into Customer Service asking to speak with ***, or her supervisor and were told th
Vivial is billing me for payment of a contract that is erroneous *** was not agreed to by my company
I have previously contracted with Vivial as a Centurylink advrep for the yellow pages in the phone book for month periodsThe last contract agreement began service effective May 10, On April 25, I was sent an email regarding a confirmation of new service from Vivian repAdam ***The email was addressed to a "*** ***", *** *** ***; I know of no one by this name, *** that person does not *** has never represented *** *** ***On April 30, I replied to Mr*** email, inquiring about the attached contract with the question "What is this?"I never received a response from Mr*** or any Vivial representativeOn May 30th I sent the final payment of $that fulfilled the contractI received further billing for thereafter, *** contacted Vivial by phone asking for a clarification of the services; the only thin
There are saying that I agree iareed to the rekroued service For months andCalled me up and said I had to make paymentThe sale s person talk to me on phone and said mat and said I should sell my body for sex then he said he was joking I didn't find that funnyI should not have to pay that at all
Product_Or_Service: Advertising
Order_Number: Advertising
Account_Number: XXXXXXXXXX
Changed Advertising Renewal Policy Without Notification
My policy with the Berry Company has been that I have to contacted by a sales rep for all yellow page directoriesIn addition, I requested that none of the renewals be set up on auto renew because I manage the advertising for my clients and each directory has to be reviewed on an annual basis and I also have to keep records for my clients
My direct email and phone number information has been on record with the Berry Company since
I approved the Davidson County Telephone Directory on April 26th through the sales rep Melanie Norton
On May 25th, I discovered that the Berry Company set up the Davidson County directory for auto-renew and did not notify me directly
I called customer service and the service rep, ***, told me that she would not cancel the ad even though there is plenty of time before the August publication dateI asked her if she could get a Manager involved to cancel the ad and she sa
This media company claims that I owe them money and penalities for not renewing contract
I have provided documentation that indicates that we do not owe them money I specifically corresponded with Customer Relations, providing documentation for a $balance They did not respond with any information which contradicted my documentation The threatening phone calls persisted, and the last person I spoke to (October 11, 2016) said was sending us to collections The is company has turned over ownership from Frontier, Berry, Vivial, LocalVox in one year They are in complete disarray
Vivial locked me into a contract with promises of more business and did not deliverThey are refusing to cancel and turn over my website
In January of I had a meeting with *** *** at their Greensboro locationI explained to her that I was a new small business with limited funds and that any amount of money I spent on advertising needed to convertMs*** promised a lot of new businessI signed a month contract at $a month and a year contract at $plus $for the website after the six month contract expiredEverything was up and running by April and I got a small amount of calls for about months with only or that convertedMy account was passed from *** *** to *** *** *** sometime around April or may of and that's when the already poor results I was seeing stopped completelyThe only phone calls I was receiving from the Vivial number that rang to mine from that point on were spam callers and tella marketers and
Won't Take No for Answer
Supposedly took over for Berry Co Won't take No for an answer to provide ads in phonebook Wants to 'record' meI said just cancel Keeps calling back Do not want to be recorded due to recent scams Prices also extremely expensive Poor way to do business
Have been over billed for months, have called 15+ time to get resolved but still has not been resolved
In December of I signed up for digital and print advertising with the Berry CompanySince my first bill I have been charged double to what I agreed toI paid the first bill because I did not realize what was going on til I received the second bill and so I refused to pay my bill til it got corrected I called The Berry Company to get issue corrected and they opened a case # to look into the billing issueIt is now September and I opened up my fourth case # to get this resolvedI had the Berry Company send me audio of the contract from back in December and it clearly stated my monthly payment and I was indeed being double chargedI still have not been contacted back since I brought this discovery to the attention of the Berry company weeks agoAlso back in June my website was shut down and they was going to send my bill to collections so I paid half my bill to keep
HORRIBLE HORRIBLE SO CALLED COMPANY MESSED UP ALL MY ADS IN PA THEY PUT A FLORIDA PHONE NUMBER IT COULD NOT GET THEM TO CORRECT IT OR OTHER INTERNET MISTAKES THEY MADE CANCELED AND THE CONTINUE TO SEND BILLS FILED A CLAIM WITH VIVIAL THEY ARE ALSO USELESSI AGREED TO PAY FOR THE YELLOW PAGE ADS THAT WERE OK THEY REFUSED FOR ME TO PAY FOR THE YELLOW PAGES THAT WERE RIGHT AND SAID PAY ALL OR NOTHING SO I DECIDED TO PAY NOTHING AND TAKE MY BUSINESS ELSEWHERE.AND THERE DOING A GREAT JOB SO STAY AWAY FROM VIVIAL ANYTHING THERE ARE MANY COMPANIES THAT WILL EARN YOUR BUSINESSIF I DONT DO MY JOB RIGHT I DONT GET PAID SO IF VIVIAL OR ANYOTHER CO DONT DO THERE JOB THE WAY WE BOTH AGREED TO THEN I WONT PAY THEM AT ALL THEY ARE A AWFUL COMPANY TAKE YOUR BUSINESS TO ANY ONE BUT THEMYOUR PROFITS WILL BE BETTER WHEN THERE COMPETIERS DO YOUR COMPANY RIGHT WITH CORRECT ADVERTISEMENT I HAVE BEEN A LOYAL VIVIAL ADVERTISER FOR YEARS I NEVER HAVE BEEN SO MISTREATED BY THERE CUSTOMER SERVICE STAY FAR FAR AWAY FROM THESE PEOPLE
This company called and said they were updating our account for something we already have with Century linkNow they are billing me
Our office received calls from this company times a day for over months when the told us that this was a free service and all they needed was for me to verify informationAfter months of this confirmation my secretary finally verified the information and changed information such as new address and phone numberThey informed her they were recording her but just say yes to the questions it was strictly a formalityAgain they confirmed to her there was no charge due to our Century link accountdays after this recorded conversation where you can hear me and not them they called me to inform me they couldn't update the information unless they charged an additional dollars I informed them we were not interested at this time thanNow they are calling to collect hundred plus dollars they say there is a verbal contract forPlease help u
Terrible customer service, 3rd year in a row for a faulty adWill not be reasonable with my refund, and my rep never corresponded with me!
I did a verbal contract over the phone with their representativeI was to get my ad fixed from previous year, everything was clear and I was to get a print proof ASAPCalled soon after to inquire about my proof status and to had a home phone number since had moved in the weeks priorHaving two prior faulty ads my rep assured me of a proofI tried to contact my rep numerous times by phone and email to no availI was not told the print closing date or I would have contacted customer service before it was to lateI trusted he would respond
My print ad never gets our home phone number and with nearly zero cell service where I live now we lost a vast amount of callsColor, font and layout was not what was agreed uponCustomer service has been worse than terribleThe first service lady I spoke with practiclly called me a free loader
This company has sent us bills for advertising that we never agreed to or have proof that it ever happened
The company that we previously used to advertise in phone books was *** *** which is local to *** *** *** where we are locatedOnce *** stopped printing their own phone books we decided to stop advertising through phone books because people are just not using them anymore everyone looks things up on the internet nowThis company took over for *** with the phone book advertising and continued to run our out dated adds that we did not wantThen we received bills for adds that we never wanted put out in the first place and we have contacted them numerous times to try and show us a signed contract from us and proof of the advertisements and once we talk to them about that they just never get back to us with any of that information
Was sold a marketing program form my company that delivered not one true lead for $There salesman sold me the wrong program they claim
Back in January of this year I decided to use Vivial to help get more business for my Commercial Mortgage CompanyThey charged me $to build a business page that they claimed would generate traffic and calls to my companyI was told someone would be contacting me at least once a week to fine tune and tweak the system to get optimum performance to obtain traffic But none of that ever happenedIn March I requested to be sent to another account rep that had better experience in my fieldThat she (*** ***) knew more more about my industry and that she would be able to get the results I was paying forMrs*** contacting me times from March until AugI never had the site perform to any level of satisfactionThey were supposed to generate phone calls from people in need of my services and not a one came throughThey were th
We set up a website with Vivial, about a year ago
The website was one blunder after another, very Elementry and unusable The whole time we complained and contacted to address issues, their main concern was to increase our budget
One example, was I received a call from unknown customer service rep, exsplaining to me she was gonna fix problems with site
I ask her to contact my rep, she didn't, she changed it completely, words that were not ours, pictures that were not only not ours, but not the hvac equipment we use
I can name or more things, when I reached out to supervisor, she called back the next day and told me she had talked to all the people that was involved in my site and they told her that is was all okay
What wait, so when we hit Facebook button and it goes to wrong site it was ok
Problems start at the top of this company, buyer beware
The berry company will not let me cancel an unauthorized invoice
On April 18th I received an invoice for the amount of $that was not authorized for advertisement by ***I have called and emailed several times to have this contract halted and payment request also haltedEach time I call the customer service rep yells and says that its too bad the payment is dueI have asked what we are paying for, what advertisement do we have and have not been presented with anythingI have emailed customer relations on 4/and was sent to another individual, I emailed this person on 5/4, 5/and 5/I have not received an email back since 4/26/I have also been in contact with a *** *** and have not had any more contact with him as well after asking what the renewal was forWe are still getting invoices for a purchase that was not authorized
Vivial is a lifesaver I never realized how important my Google ranking was and how my website was holding me back Vivial suggested a program and after several weeks, I went from page of Google to page After checking this morning, I was in the top 5!! The phone has been ringing off the hook, many new customers It's like having my own online marketing dept
Company continues to send invoices for services we did not request or contract for
The company is sending in the mail and email invoices for services we did not contract for or requestI called them to request proof that we owe the amount with a signed contract from an authorized person in our company - but they have not produced it - nor can they as we did not contract with them for any advertising services they say we owe for
This company has terrible business practicesCustomer service was rudeTold me one thing when I signed and now it's the complete opposite
I signed my initial agreement with one of the salesman *** who is no longer with the companyWhen we originally met, *** told me this is a month agreement that guarantees my pricing for the year however, if I wasn't satisfied with the results I could cancel at any timeMy business has not been getting it's money worth at allI have spent $1,a month for the last months which is approaching $9,I called to cancel and stated I am in my slow season and I'm not getting the results promised and wished to cancelI was then informed by *** who was rude about the situation that I could not cancel unless I paid a month buyout totaling $3,which is mind blowingHis excuse was the amount of research they put in must be paid forFor one I guess $9,doesn't cover that? Second, they need to do more research because the produc
Customer Service follow through regarding advertising and billing issue
Our business entered into an agreement with a Vivial local sales person in January to renew our advertising in both print and digital formatAt that time he agreed to have their team re-design our website and assist us with social media set upTo date their design team have forgotten our account all together "dropped the ball" so to say, posted the incorrect office phone number twice, once with one of our non published office numbers putting us at a liability risk with patients, and once with a totally different office and doctors number, over billed us repeatedly, and the latest attempt at the website did not fulfill any of our requestsWe have met with the local rep as well as the local manager who assured us things would be fixed and to date we still have no new website and our billing is still incorrectThere seems to be no follow through with the companyPhone calls or emails are rarely if ever, re
Numerous attempts were made to contact business to have advertising adjusted, no calls or letters responded to
we made attempts to contact *** *** to have our advertising adjustedShe returned no phone calls until after the deadline to make adjustmentsWe explained to her that we were wanting to make changes and please next year speak to me (*** ***) before locking in our advertisingThis did not happen, instead she locked us in for the same advertising and sent us a letter explaining what our year of advertising looked likeWe called and left messages asking her to contact us before the deadline as we wanted to make changesWe faxed over a letter on November 17, explaining to her that we had tried reaching her via phone with no success and that we needed to hear from her prior to the deadline, or we were cancelling our advertisingThere was no phone callWe have called into Customer Service asking to speak with ***, or her supervisor and were told th
Vivial is billing me for payment of a contract that is erroneous *** was not agreed to by my company
I have previously contracted with Vivial as a Centurylink advrep for the yellow pages in the phone book for month periodsThe last contract agreement began service effective May 10, On April 25, I was sent an email regarding a confirmation of new service from Vivian repAdam ***The email was addressed to a "*** ***", *** *** ***; I know of no one by this name, *** that person does not *** has never represented *** *** ***On April 30, I replied to Mr*** email, inquiring about the attached contract with the question "What is this?"I never received a response from Mr*** or any Vivial representativeOn May 30th I sent the final payment of $that fulfilled the contractI received further billing for thereafter, *** contacted Vivial by phone asking for a clarification of the services; the only thin
There are saying that I agree iareed to the rekroued service For months andCalled me up and said I had to make paymentThe sale s person talk to me on phone and said mat and said I should sell my body for sex then he said he was joking I didn't find that funnyI should not have to pay that at all
Product_Or_Service: Advertising
Order_Number: Advertising
Account_Number: XXXXXXXXXX
Changed Advertising Renewal Policy Without Notification
My policy with the Berry Company has been that I have to contacted by a sales rep for all yellow page directoriesIn addition, I requested that none of the renewals be set up on auto renew because I manage the advertising for my clients and each directory has to be reviewed on an annual basis and I also have to keep records for my clients
My direct email and phone number information has been on record with the Berry Company since
I approved the Davidson County Telephone Directory on April 26th through the sales rep Melanie Norton
On May 25th, I discovered that the Berry Company set up the Davidson County directory for auto-renew and did not notify me directly
I called customer service and the service rep, ***, told me that she would not cancel the ad even though there is plenty of time before the August publication dateI asked her if she could get a Manager involved to cancel the ad and she sa
This media company claims that I owe them money and penalities for not renewing contract
I have provided documentation that indicates that we do not owe them money I specifically corresponded with Customer Relations, providing documentation for a $balance They did not respond with any information which contradicted my documentation The threatening phone calls persisted, and the last person I spoke to (October 11, 2016) said was sending us to collections The is company has turned over ownership from Frontier, Berry, Vivial, LocalVox in one year They are in complete disarray
Vivial locked me into a contract with promises of more business and did not deliverThey are refusing to cancel and turn over my website
In January of I had a meeting with *** *** at their Greensboro locationI explained to her that I was a new small business with limited funds and that any amount of money I spent on advertising needed to convertMs*** promised a lot of new businessI signed a month contract at $a month and a year contract at $plus $for the website after the six month contract expiredEverything was up and running by April and I got a small amount of calls for about months with only or that convertedMy account was passed from *** *** to *** *** *** sometime around April or may of and that's when the already poor results I was seeing stopped completelyThe only phone calls I was receiving from the Vivial number that rang to mine from that point on were spam callers and tella marketers and
Won't Take No for Answer
Supposedly took over for Berry Co Won't take No for an answer to provide ads in phonebook Wants to 'record' meI said just cancel Keeps calling back Do not want to be recorded due to recent scams Prices also extremely expensive Poor way to do business
Have been over billed for months, have called 15+ time to get resolved but still has not been resolved
In December of I signed up for digital and print advertising with the Berry CompanySince my first bill I have been charged double to what I agreed toI paid the first bill because I did not realize what was going on til I received the second bill and so I refused to pay my bill til it got corrected I called The Berry Company to get issue corrected and they opened a case # to look into the billing issueIt is now September and I opened up my fourth case # to get this resolvedI had the Berry Company send me audio of the contract from back in December and it clearly stated my monthly payment and I was indeed being double chargedI still have not been contacted back since I brought this discovery to the attention of the Berry company weeks agoAlso back in June my website was shut down and they was going to send my bill to collections so I paid half my bill to keep
HORRIBLE HORRIBLE SO CALLED COMPANY MESSED UP ALL MY ADS IN PA THEY PUT A FLORIDA PHONE NUMBER IT COULD NOT GET THEM TO CORRECT IT OR OTHER INTERNET MISTAKES THEY MADE CANCELED AND THE CONTINUE TO SEND BILLS FILED A CLAIM WITH VIVIAL THEY ARE ALSO USELESSI AGREED TO PAY FOR THE YELLOW PAGE ADS THAT WERE OK THEY REFUSED FOR ME TO PAY FOR THE YELLOW PAGES THAT WERE RIGHT AND SAID PAY ALL OR NOTHING SO I DECIDED TO PAY NOTHING AND TAKE MY BUSINESS ELSEWHERE.AND THERE DOING A GREAT JOB SO STAY AWAY FROM VIVIAL ANYTHING THERE ARE MANY COMPANIES THAT WILL EARN YOUR BUSINESSIF I DONT DO MY JOB RIGHT I DONT GET PAID SO IF VIVIAL OR ANYOTHER CO DONT DO THERE JOB THE WAY WE BOTH AGREED TO THEN I WONT PAY THEM AT ALL THEY ARE A AWFUL COMPANY TAKE YOUR BUSINESS TO ANY ONE BUT THEMYOUR PROFITS WILL BE BETTER WHEN THERE COMPETIERS DO YOUR COMPANY RIGHT WITH CORRECT ADVERTISEMENT I HAVE BEEN A LOYAL VIVIAL ADVERTISER FOR YEARS I NEVER HAVE BEEN SO MISTREATED BY THERE CUSTOMER SERVICE STAY FAR FAR AWAY FROM THESE PEOPLE
This company called and said they were updating our account for something we already have with Century linkNow they are billing me
Our office received calls from this company times a day for over months when the told us that this was a free service and all they needed was for me to verify informationAfter months of this confirmation my secretary finally verified the information and changed information such as new address and phone numberThey informed her they were recording her but just say yes to the questions it was strictly a formalityAgain they confirmed to her there was no charge due to our Century link accountdays after this recorded conversation where you can hear me and not them they called me to inform me they couldn't update the information unless they charged an additional dollars I informed them we were not interested at this time thanNow they are calling to collect hundred plus dollars they say there is a verbal contract forPlease help u
The ripped me off there last time I have hired a Fraud Attorney
Terrible customer service, 3rd year in a row for a faulty adWill not be reasonable with my refund, and my rep never corresponded with me!
I did a verbal contract over the phone with their representativeI was to get my ad fixed from previous year, everything was clear and I was to get a print proof ASAPCalled soon after to inquire about my proof status and to had a home phone number since had moved in the weeks priorHaving two prior faulty ads my rep assured me of a proofI tried to contact my rep numerous times by phone and email to no availI was not told the print closing date or I would have contacted customer service before it was to lateI trusted he would respond
My print ad never gets our home phone number and with nearly zero cell service where I live now we lost a vast amount of callsColor, font and layout was not what was agreed uponCustomer service has been worse than terribleThe first service lady I spoke with practiclly called me a free loader
This company has sent us bills for advertising that we never agreed to or have proof that it ever happened
The company that we previously used to advertise in phone books was *** *** which is local to *** *** *** where we are locatedOnce *** stopped printing their own phone books we decided to stop advertising through phone books because people are just not using them anymore everyone looks things up on the internet nowThis company took over for *** with the phone book advertising and continued to run our out dated adds that we did not wantThen we received bills for adds that we never wanted put out in the first place and we have contacted them numerous times to try and show us a signed contract from us and proof of the advertisements and once we talk to them about that they just never get back to us with any of that information
Was sold a marketing program form my company that delivered not one true lead for $There salesman sold me the wrong program they claim
Back in January of this year I decided to use Vivial to help get more business for my Commercial Mortgage CompanyThey charged me $to build a business page that they claimed would generate traffic and calls to my companyI was told someone would be contacting me at least once a week to fine tune and tweak the system to get optimum performance to obtain traffic But none of that ever happenedIn March I requested to be sent to another account rep that had better experience in my fieldThat she (*** ***) knew more more about my industry and that she would be able to get the results I was paying forMrs*** contacting me times from March until AugI never had the site perform to any level of satisfactionThey were supposed to generate phone calls from people in need of my services and not a one came throughThey were th