High pressure sales and a product that no way meets industrial standards
We are a Local Car dealer in Tacoma, Wa We were visited by *** *** representing VivialHe is a very pushy cocky timeshare type salesman who spent more time talking about how great he was than the product he was selling He showed us a few flashy things like our business directory had a bunch of errors and how that was effecting our google ratingThis was true but a $service to be fixed onlineWhat Vivial sells is smokeAfter they fix your directory they write one article a month for you using only one key word and then boost that on Facebook which they never did, at a cost of $a month Please Please Please don't be their next victimThey have 75+ complaints on the Revdex.com and only one positive review and their product is for car dealerships, that's a lot of complaints for a small niche companyDo your researchThere are companies that actual offer a serviceDon't believe the timeshare lies of
Contacted this company to get the pay off of my balance and that I was canceling my service(yellow page ad)Sarah gave me a total of $which I paid in full by check, the check was cashedDuring this same conversation I told her that I was no longer in business is why I no longer needed their servicesI again told her to make sure that all services were canceled and she told they were Now Vivial is trying to bill me for $that they claim is for Digital serviceI contacted customer service on the phone and explained that all my services were canceled at payoffI was told I still had to pay this amount, I reassured her that I was not going to pay and that I was told by *** that my account was paid in fullShe again insisted that I would have to pay, again I told her they could continue to send invoices but that I would payI also explained that they had also put the wrong name on the invoice*** *** has never been employed by my companyI don't even know who **
Continuing yellow page ad without authorization
Berry publishes phone book for Windstream, Southwest Georgia, GA An ad was placed years ago but discontinuedBerry continues ad year after year without authorization
Falsely being charged for account cancelation and non cooperative customer service representives
I specifically inquired of my contract with the berry company before my cancelationI had problems with these people through out my numerous years of advertising with themDue to the poor customer relationship and greedy business practices I decided to cancelThey gave me numerous excuses why not to cancel, told me of future finance charges if I cancelled and strung me along for over a year until I was suppose to be able to cancel under good termsUpon my cancelation I have received over charges and attempts to collect a debt that I should not haveI requested the dates that I would be allowed to cancel as my contract was nearing an endThese people are not practicing fair or legitimate businessThey are not even a local advertising firm in the Fairbanks, Alaska area as they claim to be localThey knew I was able to advertise with another company which includes the yellow pages an
They were unwilling to work with us (a small start up business) on price of their services Very pushy and just want their money
The rep I dealt with told us that we could choose the language for the search engines, but didn't take our suggestions when given Being a small start up business, we are unable to meet their monthly payment amounts, but Vivial was unwilling to work with us on a payment plan They told us that they would boost our visibility rates on Google, etc, but we didn't see those results They want a month fee for cancellation (which we are unable to afford) They asked our goal and we said to get more clients in the door, which hasn't happened Their reps are very pushy, won't take no for an answer, but can't accommodate for the specific business When I asked if we could change our search words (to include what I had asked for before), they said no and we would have to change the wording on our website to accommodate them We haven't seen any promotion fo
In May I hired to advertise my business The cost was $to obtain Internet searches A few days latter I paid an additional $for additional searched then a few weeks later I paid $for a website I am a roofing company and they listed my business as a gutter contractor I contacted to tell them this, but no one called me back They were to debit my checking account but this did not happen They then told me I owed them $for a back payment I don't understand why I owe them $ My company does not appear on the Interest like they claimed it would On 09-15-I spoke to a Dennis who told me he would take care of everything They have addresses on my file which are not mine and was promised this could be removed in minutes, but they have not been removed This company has done nothing for me I have not received any leads from them I have asked them to cancel this service and they told me this could not be done I asked that a manager call me, but a
Vivial published a website without my approval that has damaged my brand and I refuse to pay for a damaging product
Without my approval, Vivial published a website for my business that had my name backwards, and portrayed me as a female therapistThey made this erroneous site available to other search engines and now if you google my name many many sites show my name backwards and thus my brand has been tarnished Immediately after they published the website a former patient in a manic episode posted horrible messages on the website I refuse to pay this company for the website or for a cancellation fee, as I did not approve the publication of this fiasco
they tell us they are closing our account, per our request, if we make this last paymentEvery month, same run around
We called them in July to cancel our account with themThey said if we make this payment, our account will be done and cancelledWe received another bill from them in AugustWe called them and they said only one part of the account was cancelledWe need to make this one more payment and the entire account will be closed We made the payment againWe just received another bill from themI called them today and was again told they cancelled one part of our advertising, and we need to make just this one last payment to pay it all off and our account would be closed We've made last payments and paid off the account every time since July, but they keep saying the last person did not cancel the entire account and if we pay it off this time they will cancel itThey say a manager will call back and they never doThey cannot mail out a hard copy of all of our
Repcontacted a front office staff and recorded verbal authorization of new contractThey did this due to they couldn't get authorization from Admin
I wrote & sent the following letter to Berry 11/20/I recently contacted berry in regards to some adupdates*** was helpfulHowever, I was told that our orghad already authorized some advertising for the coming yrI was confused because I thought that *** and I were currently handling these updates*** clarified and said that actually berry employees were assisting usBut eawas tasked with different areasI inquired as to who of our orghad made an authfor the other area of adsI was told that it was done by one of my front desk staffI told *** that Authorization for purchasing is not a front desk function, but an AdminfunctionThus *** *** *** would never approve this authThey sent me a recording of the AuthBut, again this front office staff does not have authfor our companyPri
Great Company, Have tried many others but they have all Failed to prove valueMy first Month with them I saw an increase in my call volumeHave been with them for more than Months and the results just keep getting better and betterThank you Vivial for the help with my business
Our organization has been turned over to a collection agency for a bill exceeding $for services that were never sought for or provided to us
Our organization has been turned over to a collection agency for a bill exceeding $for services that were never sought for or provided to usA phone number that is not associated with our organization was attached to us as the associated account number (XXX) XXX-XXXX As we are a public-private entity there is no reason that we would have any bills coming directly in the name of the Arboretum as we are governed by two separate government bodies that make all purchases and payments
Entered into ad agreement with Local Vox 10/15, yrwith no auto renewal Pd in full,Cancealed ad 10/Local now billing for additional money
In Oct entered agreement for ad internet and local phone bookmonth ad was paid in fullAd was marked NO automatic renewalIn Oct this ad was cancealed when contacted by sells repNov received a bill for $additional dollarsTalked with several LocalVox people thier case# ***rec several emails advising me that I fail to canceal my contract, and that I need to talk with my repand that I need to read my contractI advised that I did canceal with repand have copy of Non-renewalperson advised that my current contract run to AprilI again advised that my current contract was paid in fullI now get no responds from anyone at LocalVox/Berry CoEmails, Agreements, cancealed check are available for inspection or copy
The Berry Company is distributing Yellow Pages directories to customers who opted out of delivery
Although I have registered with the National Yellow Pages Consumer Choice and Opt-Out Site (https://www.yellowpagesoptout.com/), The Berry Company continues to distribute The Cincinnati Bell Directory Yellow Pages to my address
Continued billing for services that were cancelled
Vivial (Berry) took over my local phone company's print and digital advertising (phone book & YP.com)I was not happy with the lack of accuracy in the digital advertising and requested the contract be cancelledI agreed to the penalty for early cancellation but was never billed for itInstead I was continued to be billed for my cancelled service even after phone conversations, multiple voicemail messages,email messages, and printed lettersSupposedly the issue was resolved on 11/10/16, but I just received a new bill for the cancelled services(11/22/16)
Vivial had not meet there commitment for content writing and reviewThey have published articles with out review and missed deadlines
We entered into a month agreement with Vivial to do keyword rich content articlesThe first month they did not have the article ready Our April article was published on 5/16/May article was published on 5/17/both articles were published without a review and were incorrectJune article went wellThey never published an article in July that actually came out Augfollowed by an article that was published on Augand the unpublished that wasn't reviewedI have spoke to a supervisor that became rude when I rejected his offer to sign another contract for months or months at a lower price
Hired Vivial in Sept for SEOmonths later I cancelled via email due to non-performance and poor guidanceRequested refundBilling continued
We have been doing business with Vivial (Berry Co)since September we added SEO to the list of services provided by VivialIt was expressed by both parties that Google ranking for search term "Rochester Electrician" was priority, as we were not ranking anywhere near the first pageVivial requested access to our website, and it was provided, so they could make changesIt was never conveyed what changes needed to be made to our website or the urgency involved
There were email exchanges, about once/month, regarding their difficulty in accessing our websiteReasons given were "login credentials didn't work" to "can't reach your website developer" Meanwhile, several months passed and we continued to pay $418/month
After seeing no improvement by March 2018, I contacted another SEO companyThey reviewed our site and
We have worked with this company for over six months nowWe've generated net revenue on an average of $33/per month, and the Vivial service cost is $867/month for a net loss of $834/monthWe do not know how to really rate a marketing company besides performanceWe've had several digital marketing specialists at Vivial work with us over the past few months, same results with each oneThey still have months on a contract we cannot get out of, so the final review will be done at that timeFor now the assessment is not very positive, but seems to be in line with other client's experience with this companyWe of course do hope the results will improve but are not overly optimistic as in life history tends to repeat itselfIf you are a small business with limited resources, just beware that you may spend substantial money and this marketing may not leave you with a way to cover that cost as there may not be any increase in sales
Our company was promised multiple times that they would increase our online ranking They never did
We worked with Vivial for over a year They were hired to increase our local ranking online for our website The ranking was never making any progress Through many phone meetings we were continually promised it would take off soon and we would see the results we wanted After many failed promises we had to stop the bleeding and cancelled our service
The Berry Company signed us up for a month contract without our verbal approval They are charging us for services that we don't want
The Berry Company contacted us to sell us advertising servicesAt the time, I was new to this organization and they pretended that we had an account with them already and that this was a routine thingThey recorded their call and we have a copy of the recording In it, the sales lady never makes mention of a month contract period She asks if I agree to the terms I never said yes, but she signed us up anyways Now the Berry Company is charging us monthly for services that we don't want and they refuse to stop charging us even though we have notified them in writing
Sales person was amazingSite manager terribleThey put out my personal info as if it were a free standing business and we have noticed an increase in strange people in our neighborhoodThey also put other people's info out instead of mine as if they were my words or findingsVery sketchyAdvice against this company
High pressure sales and a product that no way meets industrial standards
We are a Local Car dealer in Tacoma, Wa We were visited by *** *** representing VivialHe is a very pushy cocky timeshare type salesman who spent more time talking about how great he was than the product he was selling He showed us a few flashy things like our business directory had a bunch of errors and how that was effecting our google ratingThis was true but a $service to be fixed onlineWhat Vivial sells is smokeAfter they fix your directory they write one article a month for you using only one key word and then boost that on Facebook which they never did, at a cost of $a month Please Please Please don't be their next victimThey have 75+ complaints on the Revdex.com and only one positive review and their product is for car dealerships, that's a lot of complaints for a small niche companyDo your researchThere are companies that actual offer a serviceDon't believe the timeshare lies of
Contacted this company to get the pay off of my balance and that I was canceling my service(yellow page ad)Sarah gave me a total of $which I paid in full by check, the check was cashedDuring this same conversation I told her that I was no longer in business is why I no longer needed their servicesI again told her to make sure that all services were canceled and she told they were Now Vivial is trying to bill me for $that they claim is for Digital serviceI contacted customer service on the phone and explained that all my services were canceled at payoffI was told I still had to pay this amount, I reassured her that I was not going to pay and that I was told by *** that my account was paid in fullShe again insisted that I would have to pay, again I told her they could continue to send invoices but that I would payI also explained that they had also put the wrong name on the invoice*** *** has never been employed by my companyI don't even know who **
Continuing yellow page ad without authorization
Berry publishes phone book for Windstream, Southwest Georgia, GA An ad was placed years ago but discontinuedBerry continues ad year after year without authorization
Falsely being charged for account cancelation and non cooperative customer service representives
I specifically inquired of my contract with the berry company before my cancelationI had problems with these people through out my numerous years of advertising with themDue to the poor customer relationship and greedy business practices I decided to cancelThey gave me numerous excuses why not to cancel, told me of future finance charges if I cancelled and strung me along for over a year until I was suppose to be able to cancel under good termsUpon my cancelation I have received over charges and attempts to collect a debt that I should not haveI requested the dates that I would be allowed to cancel as my contract was nearing an endThese people are not practicing fair or legitimate businessThey are not even a local advertising firm in the Fairbanks, Alaska area as they claim to be localThey knew I was able to advertise with another company which includes the yellow pages an
They were unwilling to work with us (a small start up business) on price of their services Very pushy and just want their money
The rep I dealt with told us that we could choose the language for the search engines, but didn't take our suggestions when given Being a small start up business, we are unable to meet their monthly payment amounts, but Vivial was unwilling to work with us on a payment plan They told us that they would boost our visibility rates on Google, etc, but we didn't see those results They want a month fee for cancellation (which we are unable to afford) They asked our goal and we said to get more clients in the door, which hasn't happened Their reps are very pushy, won't take no for an answer, but can't accommodate for the specific business When I asked if we could change our search words (to include what I had asked for before), they said no and we would have to change the wording on our website to accommodate them We haven't seen any promotion fo
In May I hired to advertise my business The cost was $to obtain Internet searches A few days latter I paid an additional $for additional searched then a few weeks later I paid $for a website I am a roofing company and they listed my business as a gutter contractor I contacted to tell them this, but no one called me back They were to debit my checking account but this did not happen They then told me I owed them $for a back payment I don't understand why I owe them $ My company does not appear on the Interest like they claimed it would On 09-15-I spoke to a Dennis who told me he would take care of everything They have addresses on my file which are not mine and was promised this could be removed in minutes, but they have not been removed This company has done nothing for me I have not received any leads from them I have asked them to cancel this service and they told me this could not be done I asked that a manager call me, but a
Vivial published a website without my approval that has damaged my brand and I refuse to pay for a damaging product
Without my approval, Vivial published a website for my business that had my name backwards, and portrayed me as a female therapistThey made this erroneous site available to other search engines and now if you google my name many many sites show my name backwards and thus my brand has been tarnished Immediately after they published the website a former patient in a manic episode posted horrible messages on the website I refuse to pay this company for the website or for a cancellation fee, as I did not approve the publication of this fiasco
they tell us they are closing our account, per our request, if we make this last paymentEvery month, same run around
We called them in July to cancel our account with themThey said if we make this payment, our account will be done and cancelledWe received another bill from them in AugustWe called them and they said only one part of the account was cancelledWe need to make this one more payment and the entire account will be closed We made the payment againWe just received another bill from themI called them today and was again told they cancelled one part of our advertising, and we need to make just this one last payment to pay it all off and our account would be closed We've made last payments and paid off the account every time since July, but they keep saying the last person did not cancel the entire account and if we pay it off this time they will cancel itThey say a manager will call back and they never doThey cannot mail out a hard copy of all of our
Repcontacted a front office staff and recorded verbal authorization of new contractThey did this due to they couldn't get authorization from Admin
I wrote & sent the following letter to Berry 11/20/I recently contacted berry in regards to some adupdates*** was helpfulHowever, I was told that our orghad already authorized some advertising for the coming yrI was confused because I thought that *** and I were currently handling these updates*** clarified and said that actually berry employees were assisting usBut eawas tasked with different areasI inquired as to who of our orghad made an authfor the other area of adsI was told that it was done by one of my front desk staffI told *** that Authorization for purchasing is not a front desk function, but an AdminfunctionThus *** *** *** would never approve this authThey sent me a recording of the AuthBut, again this front office staff does not have authfor our companyPri
Great Company, Have tried many others but they have all Failed to prove valueMy first Month with them I saw an increase in my call volumeHave been with them for more than Months and the results just keep getting better and betterThank you Vivial for the help with my business
Our organization has been turned over to a collection agency for a bill exceeding $for services that were never sought for or provided to us
Our organization has been turned over to a collection agency for a bill exceeding $for services that were never sought for or provided to usA phone number that is not associated with our organization was attached to us as the associated account number (XXX) XXX-XXXX As we are a public-private entity there is no reason that we would have any bills coming directly in the name of the Arboretum as we are governed by two separate government bodies that make all purchases and payments
Entered into ad agreement with Local Vox 10/15, yrwith no auto renewal Pd in full,Cancealed ad 10/Local now billing for additional money
In Oct entered agreement for ad internet and local phone bookmonth ad was paid in fullAd was marked NO automatic renewalIn Oct this ad was cancealed when contacted by sells repNov received a bill for $additional dollarsTalked with several LocalVox people thier case# ***rec several emails advising me that I fail to canceal my contract, and that I need to talk with my repand that I need to read my contractI advised that I did canceal with repand have copy of Non-renewalperson advised that my current contract run to AprilI again advised that my current contract was paid in fullI now get no responds from anyone at LocalVox/Berry CoEmails, Agreements, cancealed check are available for inspection or copy
The Berry Company is distributing Yellow Pages directories to customers who opted out of delivery
Although I have registered with the National Yellow Pages Consumer Choice and Opt-Out Site (https://www.yellowpagesoptout.com/), The Berry Company continues to distribute The Cincinnati Bell Directory Yellow Pages to my address
Continued billing for services that were cancelled
Vivial (Berry) took over my local phone company's print and digital advertising (phone book & YP.com)I was not happy with the lack of accuracy in the digital advertising and requested the contract be cancelledI agreed to the penalty for early cancellation but was never billed for itInstead I was continued to be billed for my cancelled service even after phone conversations, multiple voicemail messages,email messages, and printed lettersSupposedly the issue was resolved on 11/10/16, but I just received a new bill for the cancelled services(11/22/16)
Vivial had not meet there commitment for content writing and reviewThey have published articles with out review and missed deadlines
We entered into a month agreement with Vivial to do keyword rich content articlesThe first month they did not have the article ready Our April article was published on 5/16/May article was published on 5/17/both articles were published without a review and were incorrectJune article went wellThey never published an article in July that actually came out Augfollowed by an article that was published on Augand the unpublished that wasn't reviewedI have spoke to a supervisor that became rude when I rejected his offer to sign another contract for months or months at a lower price
Hired Vivial in Sept for SEOmonths later I cancelled via email due to non-performance and poor guidanceRequested refundBilling continued
We have been doing business with Vivial (Berry Co)since September we added SEO to the list of services provided by VivialIt was expressed by both parties that Google ranking for search term "Rochester Electrician" was priority, as we were not ranking anywhere near the first pageVivial requested access to our website, and it was provided, so they could make changesIt was never conveyed what changes needed to be made to our website or the urgency involved
There were email exchanges, about once/month, regarding their difficulty in accessing our websiteReasons given were "login credentials didn't work" to "can't reach your website developer" Meanwhile, several months passed and we continued to pay $418/month
After seeing no improvement by March 2018, I contacted another SEO companyThey reviewed our site and
We have worked with this company for over six months nowWe've generated net revenue on an average of $33/per month, and the Vivial service cost is $867/month for a net loss of $834/monthWe do not know how to really rate a marketing company besides performanceWe've had several digital marketing specialists at Vivial work with us over the past few months, same results with each oneThey still have months on a contract we cannot get out of, so the final review will be done at that timeFor now the assessment is not very positive, but seems to be in line with other client's experience with this companyWe of course do hope the results will improve but are not overly optimistic as in life history tends to repeat itselfIf you are a small business with limited resources, just beware that you may spend substantial money and this marketing may not leave you with a way to cover that cost as there may not be any increase in sales
Our company was promised multiple times that they would increase our online ranking They never did
We worked with Vivial for over a year They were hired to increase our local ranking online for our website The ranking was never making any progress Through many phone meetings we were continually promised it would take off soon and we would see the results we wanted After many failed promises we had to stop the bleeding and cancelled our service
The Berry Company signed us up for a month contract without our verbal approval They are charging us for services that we don't want
The Berry Company contacted us to sell us advertising servicesAt the time, I was new to this organization and they pretended that we had an account with them already and that this was a routine thingThey recorded their call and we have a copy of the recording In it, the sales lady never makes mention of a month contract period She asks if I agree to the terms I never said yes, but she signed us up anyways Now the Berry Company is charging us monthly for services that we don't want and they refuse to stop charging us even though we have notified them in writing
Sales person was amazingSite manager terribleThey put out my personal info as if it were a free standing business and we have noticed an increase in strange people in our neighborhoodThey also put other people's info out instead of mine as if they were my words or findingsVery sketchyAdvice against this company