Billed for autorenewal from three years ago and through Berry comp not Vivial
Billed for autorenewal from contract three years ago with Berry CompanyI remember being forced to pay last year with a recording of me agreeing with the Berry CompanyI thought I had cancelled service then
Vivial has been horrible to talk toThey have not given any options except to cancel contract now, but are still requesting payment for unwanted and unneeded service
They even sent me a blank contract saying this is what you areed toNow they have sent me a voice recording from three years ago agreeing with the Berry Company, not themThey still sent me a vivial contract, not the Berry company contract
I see nowhere in the Berry Company contract stating it will be held up to successors, but they are trying to enforce it after I thought I cancelled more than a year ago
Vivial claims a balance is owed on a contract I disputeVivial auto-renewed the contract without notice or signature, raising the monthly cost 418%
A contract was signed by *** ***, Incand The Berry Company (i.e., now "Vivial") on April 8, for monthly advertising services of $for a telephone directly with Sep to Sep circulation I do not dispute this contract was originally signed for monthly services totaling that amount The company reports the contract was auto-renewed in Apr for Sep15-directory, and then again in Apr for Sep16-directory for monthly services totaling $ Additionally, they have splintered our accounts into several sub-accounts by region, adding new cost to each splinter account that was never authorized; we presently have four account numbers from our original agreement of XXXXXXXX; XXXXXXXX; XXXXXXXX; and XXXXXXXXI concede the contract can auto-renew, but not for prices at 418% of original agreement, not for
Berry Advertising cannot explain when my contract will expire, when the contract was originated nor the total amount dueThis is a scam
I have contacted all numbers listed on their websiteThey are not able to determine when the contract originated, when the contract will expire or what the total amount is due to fulfill the contractThey state they are going to research the information and then disconnect the call
Thank you,
*** ***
phone XXX-XXX-XXXX
cell XXX-XXX-XXXX
This company continues to bill me after we closed our business
The Berry Company was doing my yellow pages adsI was paying through my local telephone company, Hawaiian TelWhen I closed my business in June I also closed my business telephone service and the yellow pages service with BerryIt was complicated to close with Berry, first because they were being paid through Hawaiian Tel, then because they did not stop their services and we had to haggle over what I owed themSince then, they have 'renewed' their services again, once in 2015, and now again in January, When I called their company, they hung up on me
Our Company, *** ***, has self employed Agents and Agency ManagersThese Agents and Managers are free to partner with services to help them market their business at their own expense and obligationOne of these Agency managers, *** *** in *** ** apparently had an agreement with Vivial for some Advertising servicesMr*** was killed in an Auto Accident in OctoberAs a courtesy, I advised Vivial of his passingNow they are billing me for this serviceI have never made an agreement with this Company nor ever signed anything with themI have advised them over the phone (10/20/and 12/14/17) and in writing (10/31/and 11/30/17) that I am not involved in this in any way other than being the messenger that Mr*** has passed away and to remove my name from their recordsI have just received another bill with my name on itFurther, it lists me at the *** Address and I have never been associated with that address
The sales man said my first campaign month will be $for 25,impressions for my ministry event and after for the next month and the remaining of the year I would switch to my online business at $per month for 10,impressionsHe told me this is not how they normally do business but he can do it for meI told him that I cannot afford $a month for the whole year and I was not going to sign upI only signed up because he said I would only pay $for first monthThe sales man no longer works for the berry company and the current sales person who took his place is insisting I pay the $per monthIt seems the previous sales man tricked me and now I am lock in with a $cancelation feeThe previous sales man told me if I decide to cancel the fee would be x $Which shows that it was clear he had planned to switch me over the next month to the $planNo integrity!
Account_Number: ACCT-XXXXXXXX
OUR AD HAS BEEN WRONG 3YRS RUNNING.I TRIED TO RESOLVE THE ISSUE, THEY WANT NO PART IN THATTHEY JUST WANT MONEY
I HAVE MUCH CORRESPONDENCE BETWEEN MYSELF AND OUR REP PROVING THAT THEIR BUSINESS PRACTICE IS SHADYTHE REP ASKED ME TO SIGN PAPERS AUTHORIZING CHANGES TO OUR AD, AND THAT THEN HE WOULD SEND ME PROOFS FOR REVIEW AND A NEW CONTRACT TO SIGNHE NEVER SENT ANY OF THAT, RAN THE AD INCORRECTLY FOR THE 3RD YR, AND NOW SAYS THOSE PAPERS WERE A CONTRACTI ACTUALLY HAVE HIM ADMITTING ALL OF THIS IN EMAILSHOWEVER, MANAGEMENT DOESNT CARE, THEY SIMPLY SAY "YOU SIGNED, YOU OWE"
I'm filing this complaint because of VERY misleading and pushy sales tactics!!
Last fall a sales rep from Vivial called me and gave a marketing spiel about this ad to run in thier local small phone bookIt all sounded really good and and the price sounded good tooHe said it would $for the addHe even said that comes out to a penny per copy of the phone bookSo I agreed that I would run the adHe then said he would do a recording of our verbal agreement, which he did in a quick monotone, and since it was a somewhat noisy work environment, I didn't pick up on anything other than $for this adSo in January when the ad came out they send me a bill for $which I paid promptlyNow in February they send another bill for $So I call customer service and the customer service rep by the name of *** *** proceeds to tell me that this is a monthly charge for months, which would come out to $3,totalThat is huge difference from $At no tim
We were contacted last year by Vivial to do digital advertising, they were promoting new services and indicated if we went with the digital advertising that it would greatly increase our exposure on the internetWhen we signed up with Vivial in September we were promised the following:
Premier Google advertiser with our disciplines listed when people searched for engineers and our specialties
Fresh updates
Website design complete with photos (we never agreed to do participate)
Mobile friendly
Offered to do a Facebook page which I declined A personal account coordinator would be in contact with me to update periodically to optimize ranking on search engines
Key word tags
Google ad key words to show up for *** metro showing to optimize our ranking
A personal account coordinator would share information with me as far as hits to site, contacts made to our search info
Optimization online profile to claim and validate information
Support and hosting c
Service not provided as promised
On November 29th, I received a cold call from a Vivial employee by the name of *** *** He was promoting Vivial services to attract more traffic to my business websiteAt a scheduled webminar Josh explained how his team can help increase traffic to my site by using Search Engine Optimization (SEO)I explained what my needs were and agreed to try the service for a month periodAfter the two months I noticed that the service that they were providing was designed for local business that were aiming at attracting physical traffic to their storesThis was not at all the service that I had agreed tooI was expecting to customers from target markets to visit my website not local walk insI tried to address the issue with *** *** (Implementation Manager) and his managerAfter speaking to his manager I was informed that I was provided a different service than SEO and in order to get the SEO service I would need to start a new month contrac
Threatened with collections for services not ordered
We refused to sign a new contract, cancelled our directory services over the phone with Berry and with Vivial, by letter with our July bill, and by certified letters to both companies We received an email from Berry cancelling our account, but continue to recieve bills and threats to turn it over to a collector
Both sales person and sales manager failed to respond to numerous emails asking for a cancellationNow Charged $+ cancellation fee!!!
My account number is *** Advertising services were to start on 7/12/but at initial call I realized the program was not what the sales person described to me and not what my company neededThe person I spoke to (***) said she would have the rep call right away to switch to another program On 7/25/I realized I had not heard from him (*** ***) and emailed him to ask for another program We set up a meeting for Aug 2, but he called at the last minute to cancel the meeting He called the next day and left a message suggesting a different package I left him a response saying that package didnt sound any better and requesting another meeting No further response from him at all so on AugI sent email to cancel all advertising with his company as of the contract date of June due to lack of response from the comp
I was misquoted in order to ensure a sale, unable to cancel after first billing cycle,not contacted after numerous messages and given the run around
I had been under contract with Vivial for over a year paying $159/month In September I was contacted by *** in regards to upgrading my account I explained that I was fine with the service I was receiving and did NOT want to pay any more She described a special deal that was going on saying that if I agreed my monthly bill would be $per MONTH I agreed to try the upgradeI received an invoice in October for $ I called customer service to cancel my account because the bill was over $more than I was quoted The customer service rep that I spoke to said that she could not cancel my account but that she would get her supervisor a message to call me to get my acccount cancelled she also tried to explain some prorates on the billing that made no sense compared to the quote I got via telephone from ***
advertising .I was told the wrong info about my online advertisingthey sold me a product that I did not get
I had ran a ad with vivial for a online ad for D&d airport taxi I was told my online ad on YP would get up top on YP web page and also be on their partnered sites plus it would boost my website and my yelp page online it did none of the above but put me at number on YP there had been multiple errors on vivial side trying to even get it started up I call them mutiable times to try to get them to correct the errors .*** *** wa my sales person when I spoke to her from the begging we talked about I could try it for months if it did not work then I could cancel at anytime before the months and not be charged a early termination fee so I called her back about a month later after going back and forth with them about the ad note working right hand she informs me I will have to pay for months I am refusing to do so that was not what we discussed .also prior to that
Product 1: Digital Advertising ***/*** and ***, **I never received the working productI was promised my company "Computer Consultant" will be on the top of 1st page when someone search for "computer repair" or "iphone/ipad screen repair" on YP.com but nobody - me nor my family nor my students nor friends were able to find it on 1st page let alone top of 1st pageI was able to find it on #or #after the name of companies which were already closed downI was very surprised and upset too.Product 2: Print advertising in 'Windstream Phone book ***/*** and ***, **I have been paying the monthly installment of $and will be paying for a total of months although I am not satisfied with the print as it was not done as requested.As for product(digital advertising) I was never informed that my ad is up and runningIn fact, when I received an email about Berry(ad search tracking app) on 5/13/(almost months after paying 1st instalment), I
I have advertising with VivialThey do not have my correct information and they told me that they don't see issues
My business *** *** *** is somehow connected to *** *** *** account It has severely affected my ranking within google because of their lack of web presence and their poor ratings on Google I have spent the last two days working my sales rep and Yellowpages and Vivial and have gotten nowhere I also tried to claim the listings for the two pediatric dentists that work for me and the number they have to call us to input code to claim is my fax and no one can fix this issue I want to have our details fixed on all our ads as well as the ad for *** *** *** that somehow was edited with their practice name and their phone number but it was our listingIt is causing us substantially lower call volume and search volume for potential customers All I want is for someone to fix all these issues and their technical department won't help
Trying to get me to pay for a service I never asked for
I had placed an ad on Craigslist somebody from the berry company called called me about advertisingAfter trying to get off the phone for a while I agreed that he could start making an advertisement but that I didn't want it printed until I had a chance to look at it and agree to itWell not two weeks later I called up there before he probably even had a chance to make the ad and told them I didn't want the serviceYet I begin to receive bills I tried calling them I talked to the sales manager who said she listened to my recording and that I agreed to it but when I asked to hear it I was not allowed because I know I did not agreeAnd of course they can't find the recording of me calling in there to cancel I never agreed to any of this nor did I ask for any of this from this company I have not even so much as seen the ad yet I'm supposed to pay them $2,for it unacceptable I will not
Billed for autorenewal from three years ago and through Berry comp not Vivial
Billed for autorenewal from contract three years ago with Berry CompanyI remember being forced to pay last year with a recording of me agreeing with the Berry CompanyI thought I had cancelled service then
Vivial has been horrible to talk toThey have not given any options except to cancel contract now, but are still requesting payment for unwanted and unneeded service
They even sent me a blank contract saying this is what you areed toNow they have sent me a voice recording from three years ago agreeing with the Berry Company, not themThey still sent me a vivial contract, not the Berry company contract
I see nowhere in the Berry Company contract stating it will be held up to successors, but they are trying to enforce it after I thought I cancelled more than a year ago
Vivial claims a balance is owed on a contract I disputeVivial auto-renewed the contract without notice or signature, raising the monthly cost 418%
A contract was signed by *** ***, Incand The Berry Company (i.e., now "Vivial") on April 8, for monthly advertising services of $for a telephone directly with Sep to Sep circulation I do not dispute this contract was originally signed for monthly services totaling that amount The company reports the contract was auto-renewed in Apr for Sep15-directory, and then again in Apr for Sep16-directory for monthly services totaling $ Additionally, they have splintered our accounts into several sub-accounts by region, adding new cost to each splinter account that was never authorized; we presently have four account numbers from our original agreement of XXXXXXXX; XXXXXXXX; XXXXXXXX; and XXXXXXXXI concede the contract can auto-renew, but not for prices at 418% of original agreement, not for
Berry Advertising cannot explain when my contract will expire, when the contract was originated nor the total amount dueThis is a scam
I have contacted all numbers listed on their websiteThey are not able to determine when the contract originated, when the contract will expire or what the total amount is due to fulfill the contractThey state they are going to research the information and then disconnect the call
Thank you,
*** ***
phone XXX-XXX-XXXX
cell XXX-XXX-XXXX
This company continues to bill me after we closed our business
The Berry Company was doing my yellow pages adsI was paying through my local telephone company, Hawaiian TelWhen I closed my business in June I also closed my business telephone service and the yellow pages service with BerryIt was complicated to close with Berry, first because they were being paid through Hawaiian Tel, then because they did not stop their services and we had to haggle over what I owed themSince then, they have 'renewed' their services again, once in 2015, and now again in January, When I called their company, they hung up on me
Our Company, *** ***, has self employed Agents and Agency ManagersThese Agents and Managers are free to partner with services to help them market their business at their own expense and obligationOne of these Agency managers, *** *** in *** ** apparently had an agreement with Vivial for some Advertising servicesMr*** was killed in an Auto Accident in OctoberAs a courtesy, I advised Vivial of his passingNow they are billing me for this serviceI have never made an agreement with this Company nor ever signed anything with themI have advised them over the phone (10/20/and 12/14/17) and in writing (10/31/and 11/30/17) that I am not involved in this in any way other than being the messenger that Mr*** has passed away and to remove my name from their recordsI have just received another bill with my name on itFurther, it lists me at the *** Address and I have never been associated with that address
The sales man said my first campaign month will be $for 25,impressions for my ministry event and after for the next month and the remaining of the year I would switch to my online business at $per month for 10,impressionsHe told me this is not how they normally do business but he can do it for meI told him that I cannot afford $a month for the whole year and I was not going to sign upI only signed up because he said I would only pay $for first monthThe sales man no longer works for the berry company and the current sales person who took his place is insisting I pay the $per monthIt seems the previous sales man tricked me and now I am lock in with a $cancelation feeThe previous sales man told me if I decide to cancel the fee would be x $Which shows that it was clear he had planned to switch me over the next month to the $planNo integrity!
Account_Number: ACCT-XXXXXXXX
OUR AD HAS BEEN WRONG 3YRS RUNNING.I TRIED TO RESOLVE THE ISSUE, THEY WANT NO PART IN THATTHEY JUST WANT MONEY
I HAVE MUCH CORRESPONDENCE BETWEEN MYSELF AND OUR REP PROVING THAT THEIR BUSINESS PRACTICE IS SHADYTHE REP ASKED ME TO SIGN PAPERS AUTHORIZING CHANGES TO OUR AD, AND THAT THEN HE WOULD SEND ME PROOFS FOR REVIEW AND A NEW CONTRACT TO SIGNHE NEVER SENT ANY OF THAT, RAN THE AD INCORRECTLY FOR THE 3RD YR, AND NOW SAYS THOSE PAPERS WERE A CONTRACTI ACTUALLY HAVE HIM ADMITTING ALL OF THIS IN EMAILSHOWEVER, MANAGEMENT DOESNT CARE, THEY SIMPLY SAY "YOU SIGNED, YOU OWE"
*** Attached ***
*** Attached ***Click here to Get the File - use the Password: ***
I'm filing this complaint because of VERY misleading and pushy sales tactics!!
Last fall a sales rep from Vivial called me and gave a marketing spiel about this ad to run in thier local small phone bookIt all sounded really good and and the price sounded good tooHe said it would $for the addHe even said that comes out to a penny per copy of the phone bookSo I agreed that I would run the adHe then said he would do a recording of our verbal agreement, which he did in a quick monotone, and since it was a somewhat noisy work environment, I didn't pick up on anything other than $for this adSo in January when the ad came out they send me a bill for $which I paid promptlyNow in February they send another bill for $So I call customer service and the customer service rep by the name of *** *** proceeds to tell me that this is a monthly charge for months, which would come out to $3,totalThat is huge difference from $At no tim
We were contacted last year by Vivial to do digital advertising, they were promoting new services and indicated if we went with the digital advertising that it would greatly increase our exposure on the internetWhen we signed up with Vivial in September we were promised the following:
Premier Google advertiser with our disciplines listed when people searched for engineers and our specialties
Fresh updates
Website design complete with photos (we never agreed to do participate)
Mobile friendly
Offered to do a Facebook page which I declined A personal account coordinator would be in contact with me to update periodically to optimize ranking on search engines
Key word tags
Google ad key words to show up for *** metro showing to optimize our ranking
A personal account coordinator would share information with me as far as hits to site, contacts made to our search info
Optimization online profile to claim and validate information
Support and hosting c
Service not provided as promised
On November 29th, I received a cold call from a Vivial employee by the name of *** *** He was promoting Vivial services to attract more traffic to my business websiteAt a scheduled webminar Josh explained how his team can help increase traffic to my site by using Search Engine Optimization (SEO)I explained what my needs were and agreed to try the service for a month periodAfter the two months I noticed that the service that they were providing was designed for local business that were aiming at attracting physical traffic to their storesThis was not at all the service that I had agreed tooI was expecting to customers from target markets to visit my website not local walk insI tried to address the issue with *** *** (Implementation Manager) and his managerAfter speaking to his manager I was informed that I was provided a different service than SEO and in order to get the SEO service I would need to start a new month contrac
Threatened with collections for services not ordered
We refused to sign a new contract, cancelled our directory services over the phone with Berry and with Vivial, by letter with our July bill, and by certified letters to both companies We received an email from Berry cancelling our account, but continue to recieve bills and threats to turn it over to a collector
Both sales person and sales manager failed to respond to numerous emails asking for a cancellationNow Charged $+ cancellation fee!!!
My account number is *** Advertising services were to start on 7/12/but at initial call I realized the program was not what the sales person described to me and not what my company neededThe person I spoke to (***) said she would have the rep call right away to switch to another program On 7/25/I realized I had not heard from him (*** ***) and emailed him to ask for another program We set up a meeting for Aug 2, but he called at the last minute to cancel the meeting He called the next day and left a message suggesting a different package I left him a response saying that package didnt sound any better and requesting another meeting No further response from him at all so on AugI sent email to cancel all advertising with his company as of the contract date of June due to lack of response from the comp
I was misquoted in order to ensure a sale, unable to cancel after first billing cycle,not contacted after numerous messages and given the run around
I had been under contract with Vivial for over a year paying $159/month In September I was contacted by *** in regards to upgrading my account I explained that I was fine with the service I was receiving and did NOT want to pay any more She described a special deal that was going on saying that if I agreed my monthly bill would be $per MONTH I agreed to try the upgradeI received an invoice in October for $ I called customer service to cancel my account because the bill was over $more than I was quoted The customer service rep that I spoke to said that she could not cancel my account but that she would get her supervisor a message to call me to get my acccount cancelled she also tried to explain some prorates on the billing that made no sense compared to the quote I got via telephone from ***
advertising .I was told the wrong info about my online advertisingthey sold me a product that I did not get
I had ran a ad with vivial for a online ad for D&d airport taxi I was told my online ad on YP would get up top on YP web page and also be on their partnered sites plus it would boost my website and my yelp page online it did none of the above but put me at number on YP there had been multiple errors on vivial side trying to even get it started up I call them mutiable times to try to get them to correct the errors .*** *** wa my sales person when I spoke to her from the begging we talked about I could try it for months if it did not work then I could cancel at anytime before the months and not be charged a early termination fee so I called her back about a month later after going back and forth with them about the ad note working right hand she informs me I will have to pay for months I am refusing to do so that was not what we discussed .also prior to that
They are billing me for a website that I did not own
I hired Vivial to do my website
Product 1: Digital Advertising ***/*** and ***, **I never received the working productI was promised my company "Computer Consultant" will be on the top of 1st page when someone search for "computer repair" or "iphone/ipad screen repair" on YP.com but nobody - me nor my family nor my students nor friends were able to find it on 1st page let alone top of 1st pageI was able to find it on #or #after the name of companies which were already closed downI was very surprised and upset too.Product 2: Print advertising in 'Windstream Phone book ***/*** and ***, **I have been paying the monthly installment of $and will be paying for a total of months although I am not satisfied with the print as it was not done as requested.As for product(digital advertising) I was never informed that my ad is up and runningIn fact, when I received an email about Berry(ad search tracking app) on 5/13/(almost months after paying 1st instalment), I
I have advertising with VivialThey do not have my correct information and they told me that they don't see issues
My business *** *** *** is somehow connected to *** *** *** account It has severely affected my ranking within google because of their lack of web presence and their poor ratings on Google I have spent the last two days working my sales rep and Yellowpages and Vivial and have gotten nowhere I also tried to claim the listings for the two pediatric dentists that work for me and the number they have to call us to input code to claim is my fax and no one can fix this issue I want to have our details fixed on all our ads as well as the ad for *** *** *** that somehow was edited with their practice name and their phone number but it was our listingIt is causing us substantially lower call volume and search volume for potential customers All I want is for someone to fix all these issues and their technical department won't help
Trying to get me to pay for a service I never asked for
I had placed an ad on Craigslist somebody from the berry company called called me about advertisingAfter trying to get off the phone for a while I agreed that he could start making an advertisement but that I didn't want it printed until I had a chance to look at it and agree to itWell not two weeks later I called up there before he probably even had a chance to make the ad and told them I didn't want the serviceYet I begin to receive bills I tried calling them I talked to the sales manager who said she listened to my recording and that I agreed to it but when I asked to hear it I was not allowed because I know I did not agreeAnd of course they can't find the recording of me calling in there to cancel I never agreed to any of this nor did I ask for any of this from this company I have not even so much as seen the ad yet I'm supposed to pay them $2,for it unacceptable I will not