JRM Marketing Solutions

First of all, Mr. [redacted] could not have emailed [redacted] and received returned mail.  It is the same email address that we received your communication at.  Attached you will find 2 tracking...

confirmations from [redacted] and the shipping labels showing the complete mailing address.  One of these products was delivered on 11/6/14 at 1:59 PM and the other one was delivered on 11/7/14 at 1:29 PM.  AS you can see our telephone number and email address is on our packing slip that comes with the product.  I have cancelled all future orders on this account.  If Mr. [redacted] would like to call our office at ###-###-####, we can issue RMA numbers so that he can return the products for a full refund.  If he says that he did not receive the products, we can tell him how to file a claim with the [redacted] and give us the claim number, and he can also get a full refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We ordered a so called free sample of garcinia cambogia from globaltek distribution and after 2 weeks we were billed $73.95 for that free bottle of pills. Then they sent us 2 more bottles which we do not want and are still in the mailing packages. When we contacted the business about how to return the unopened packages, we were told that they could not be returned. We were charged $89.95 for one and $86.95 for the other. Apparently they don't know how much they cost, but both are ridiculous prices for a little bottle of pills that don't even work. How can they not allow a return of product that is still in the mailing package?

We do not advertise anywhere for a free prize.  We do advertise a "Risk Free" Trial.  We also never say that we are sending a 14 Day supply.  We have one size product, and it is a 14 Day supply.  When Ms. [redacted] ordered the product, the website ( attached) states the terms and...

conditions where the customer puts in their credit card information.  The customer is under no obligation to continue with the trial purchase after reading these terms and conditions. Just in case the customer doesn't read the terms and conditions on the website, we also send a packing slip with the product stating the terms of the trial. Yes, it is a 14 Day trial.  The customer tries the product for the 14 days, if it does not work for them, they simply call or email us to cancel and return the remainder of the product to us. That is why it is "Risk Free", because if it doesn't work for them, they are under no obligation to keep it or pay for it.  If we were trying to deceive the customer, we would not state the terms on the website, especially next to where they put in the credit card information, and we would certainly not send a packing slip stating the terms again.  If Ms. [redacted], misunderstood the terms, I am sorry for that, but they are all in front of the customer when they make the decision to try our product.Thank you.[redacted]

I have attached a copy of the packing slip sent with the order.  As you can see, it states "After the 14 Day trial period expires, you can be charged for the product." It also says, " to please call customer service to cancel." It is in black and white that this is a 14 Day Trial. I have also...

attached a copy of the website, page 2, that states, "cancel within 14 days of today to avoid the purchase price of $89.95."  It is also right there in black and white.  I have also attached the notes from Ms. [redacted] account. Nowhere was she told that a refund would take 30 days. By law, we do have 30 days to refund, but as you can see, our rep, [redacted], said to let him know when it is returned. He was going to have this refunded immediately.  Also, there is no reason that the customer paid $10.00 to ship it back.  It cost less than $2.00 to ship it back. If she wanted to send it priority, or another way, that was her decision.  We didn't tell her to do that. In fact, if she kept the original packaging, she would not have had to pay shipping at all. In addition, as per our terms and conditions, the original shipping charge is the responsibility of the customer. We cannot refund that charge whether the customer keeps the product, or returns it. When we get the product back, we will be refunding the $89.95 charge.
Thank you.
[redacted]

They have to call our office to be issued RMA numbers in order to return the products for a refund.  They should still read both the packing slip and the website where it states This is a 14 Day Trial, as evidenced in the attachments that I sent to you.
Thank you.
[redacted]
###-###-####

Customer #[redacted] is one of our customers that did participate in our 14 day trial. The customer was never charged the purchase price of the product because she did call within the allotted time frame of the 14 day trial period. Our Customer service representative explained the process to return the...

remaining pills of the trial because she explained that they were not working for her. Then customer explained irately that she was keeping the remaining pills of the bottle and not sending back that month supply we shipped the customer to try the product for 14 days to see if it works for customer before they purchase the product.  Our customer service representative then explained once more how the trial works. The customer is sent a 30 day month supply of the product and can try the product for the first 14 days to see if the product works for that customer and if they see any results before they purchase the month supply. If the customer calls within the 14 day trial to cancel, then the customer service representative issues that customer an RMA (Return Merchandise Authorization) number and instructions on how the return that 30 day supply with the remaining pills in order not to be charged for the product. We then explained to the customer that she will have 30 days from when the representative issues that RMA to return the product in order not to be charged for that month supply that customer did receive. The customer has not been charged for the month supply because she did call within the trial date and we are still waiting on that customers return bottle that the RMA was issued on 1/27/14. It clearly states in our Terms and Conditions as long as the customer calls within the trial date and returns the 30 day supply of the product the customer will NOT be charged for the product and has participated in the trial.

Ms. [redacted] spoke to our customer service supervisor on 1/8.  He explained the terms and conditions, issued an RMA number so that she can return the autoship product for a full refund, and sent out a free bottle of Vitamax Garcinia, which she did not originally order.  She agreed to the...

resolution.  Now she is telling a completely different story.  First of all, our company has been established for over 5 years.  Second our offices, warehouses and call centers are not underground and are worth a lot of money.  Third, our company is not run out of somebody's house.  How can she say that when she called and spoke to 3 different people??  Why did Ms. [redacted] accept a free product if she was so unhappy when she spoke to our customer service supervisor?  She should have refused it, so now, she is the one with the free product, defrauding us...not the other way around.  What does she want to do, return an open bottle and not pay for it, but take the free bottle?  Our resolution is she can return the sealed bottle for a full refund, she can keep the free bottle that was sent to her and she has to pay for the open bottle that she used and never called to cancel.As you can see, both on our website and on the packing slip, for garcinia and New Age cleanse, the terms and conditions state, This is a 14 Day Trial.  The customer must call to cancel or return the product within that 14 Days or they will be charged for that product.  It is clearly stated in not one, but two places.  And our email address works perfectly, we get emails all day, every day.Thank you.[redacted]
*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I  did call the company and asked how to send the product back. The gentleman on the phone said that I was responsible for the product and could not send the product back. However I will pursue the directions in the response and send the item back.
Thank you,
[redacted]

The customer called our office on 6/3/14.  She had ordered the original product on 4/17/14. Both on the website when she ordered it, and on the packing slip that came with the product, it states that you must call to cancel or you will receive monthly shipments (see attached). Customer was...

given the option to return product for a full refund, but did not want the RMA number to return the product. If the customer would like to return the last product for a full refund, we can issue an RMA number to her and she can still return it. She can call our direct line at ###-###-####, and she will be issued the RMA number.
Thank you.
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Returned an unopened bottle of vitamins within policy as directed by this internet company May of 2014. All I get from the everyone in the company is the runaround. Company said [redacted] would not process the charge back, [redacted] said it is against the law for them to refuse any chargebacks. It is January 24th, 2015 & we are still waiting for our refund. Was told the checks in the mail & they have no ability to send the check registered mail. The manager on site name is[redacted]. He is a liar & a con man. Period. We will make sure this experience is shared with the local news, print & television.

Ms. [redacted] ordered this product online on 6/1/14.  When she ordered the product on the website (attached) and on the packing slip (also attached) when she received the product, terms and conditions are clearly stated.  It says, This is a 14 Day Trial, the customer must call to cancel or...

return the product within that 14 Day period, or they will be charged for that product.  The website also states, if the customer does not cancel, they will be placed in the autoshipment program.. It is very clearly stated.  Ms. [redacted] says she did not receive a packing slip, which is impossible. It is an automated system.  If there are any packing slips left over, the system automatically shuts down.  Ms. [redacted] did not call to cancel until after she received the autoshipment.  She never asked to return it, or she would have been issued an RMA number to do that. Ms. [redacted] accepted a courtesy refund of $40.00 for this product.  If she was so unhappy, she should not have accepted the refund.  She then went on to dispute the charges with [redacted]. Because she disputed all of the charges, and already received a $40.00 refund, Ms. [redacted] has made a fraudulent claim with [redacted]. At this point, we have no recourse but to deal with [redacted] on this account.Thank you.[redacted]

Ms. [redacted] did not call within the 14 Day Trial Period to cancel.  She says herself that she called on 4/23.  Ms. [redacted] purchased the product on 3/16/14 and was charged for it on 4/2/14, which is actually 18 days later.  She did not call before 4/2, so how can she say she called...

within the 14 Day Trial period??  The terms and conditions were clearly stated on the website (see attached) before she purchased the product and on the packing slip (see attached) when she received the product.  Ms. [redacted] did not call within the time frame, therefore this charge is valid.
Thank you.
[redacted]

This company will charge you even after you cancle your order within the 14 days. I called 7 days to cancel. They talked me into paying $19.95 instead of returning product. 10 days later charged $89.95. I called/complained and they said credit would take72 hours. I'll see in 72 hours, maybe.

Ms. [redacted] purchased the product on 12/21/14. She was not charged until 1/9/15.  Both the website attached, and the packing slip, also attached, state this is a 14 Day Trial.  The customer must call to cancel within that 14 Day period or they will be charged for that product. Ms. [redacted] did...

not call, therefore she was charged.  She did call on 1/12/15.  At that time, she was issued an RMA number to return the product for a full refund.  If ms. [redacted] return the product, she will be refunded in full.Thank you.[redacted]

I would like this complaint removed from our record as this is not our customer and all of the companies that Ms. [redacted] purchased products from are not our company.  We are not located in in Utah, where Ms. [redacted] returned her products to. We have no record of her as a customer. I do not...

know where she got our name from, but please remove this complaint from our record as it is a fraudulent complaint against our company.  We are located in Tempe, AZ, none of the companies the customer mentions are in Arizona.Thank you for your cooperation in this matter.

Please be advised that we received Ms. Browns products on 4/11. We tell our customers that it takes between 10-14 business days for them to receive their refund. By law, we have up to 30 days to process a refund. Ms. [redacted] was refunded on 4/24.
04/24/2014 12:28pm By [redacted] S - Refunded ...

- $49.47 Trans-ID: [redacted]
04/24/2014 12:28pm By [redacted] S - Refunded - $47.82 Trans-ID: [redacted]
As you can see, I have attached both a copy of our packing slip and a copy of the second page of our website, both stating the terms and conditions.  Ms. [redacted] called after the 14 days were up and we still allowed her to return the products for refunds, therefore I do not understand what her complaint is. I think that our company did the right thing for her, yet she still complained. 
Thank you.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This product says it was shipped on 3/17, I called to cancel on 3/28 which is well within the 14 day trial period I was promised. I placed a second call on 4/4 when money for this product was taken out of my bank account after my trial had been cancelled. My first complaint by e-mail was on 4/23, and then on 4/25, and one last chance was given on 4/30. Still no professional resolve was given from this company. 
Regards,
[redacted]

[redacted] went online on 6/10 and ordered a 14 Day Trial of 2 separate products.  She ordered [redacted] and [redacted].  She paid shipping and handling for both products.  [redacted] called [redacted] on 6/16, after she received her product. She had questions...

about the product. Our CSR answered her questions and also extended her trial date from 6/28 to 7/6.  [redacted] understood that she had to call by 7/5 to cancel or return the product, or she would be charged the full price for it.( See attached website and packing slip for terms and conditions)  [redacted] did call on 7/5. Our CSR told her she can either return the remainder of the product or pay $19.95 to keep the remainder of the product. [redacted] decided to pay the $19.95 fee to keep the product. She was aware of what the $19.95 charge is for. (see attached customer notes).Regarding the [redacted]., [redacted] did not call customer service for that product within the 14 Day Trial period. [redacted] was charged on 7/2 for this product, as per terms and conditions. On 7/5, she called customer service saying she is disputing the charge, and hung up on our rep. Our rep tried to call her back, but she did not answer the phone and her mailbox was full.  [redacted] did call back with her bank on the phone. Once again our CSR explained the terms and conditions.  [redacted] would not accept any partial refund, but wanted the whole amount back. Our supervisor tried to call her on 7/7 and left her a message. Again, she did not call back. On 8/5, she called and asked about her $20.00 refund. (see attached customer notes) At this time, no refunds can be issued to [redacted] as she has her bank involved. We cannot refund her if she has disputed the charges with the bank. we must deal with the bank.As of now, [redacted] still has both products. She is not entitled to full refunds if she has used the products. As I said, we cannot refund [redacted] anything until we speak to her and her bank and see if she filed disputes for these charges. As for our CSR, [redacted] does not have to call him names, he was doing his job, because she did not like what he said is another story. If [redacted] had called about the 2nd product, like she did the 1st, this situation could have been avoided.Thank you.[redacted]