JRM Marketing Solutions

The reason Mr. [redacted] never received his refunds is because in my response, I had said for Mr. [redacted] to call us so that we can settle this and issue his refunds.  He never contacted us, but I will issue those refunds today.  Mr. [redacted] should be aware that it will take up to 7 business days for him to see the credits on his card. Following are the transactions ID numbers for his refunds.
09/25/2014 10:39am By [redacted] - Refunded - $86.95 Trans-ID: [redacted]
09/25/2014 10:40am By [redacted] - Refunded - $89.95 Trans-ID: [redacted]
Thank you.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
with all due respect you are skiriting the primary issue that you have a fraudently decieving website. And I will not drop my dissatisfaction report with the Revdex.com

There is a packing slip in every package.  It is not true that there was not one in there. Even if you say there wasn't, the same paragraph, in fact more detailed, is on the website. I do not understand what you mean by you are being compared to criminals. You must have told [redacted], its too expensive, he gave you an RMA number to return the product. We have many happy customers and many emails and letters appreciating our great customer service. I am sorry you did not read the terms and conditions and are putting the blame on us for that. That is why we put everything in writing.  We are up front with our terms and conditions and all of our contact information.  We are refunding your charge for our product once we receive it back. It was your decision to mail it with signature confirmation. We are not responsible for that charge. As for our $4.95 shipping, it cost us more than that between labor, paper, and shipping costs, therefore the shipping is nonrefundable.  I am sorry you are not happy but it is the consumers responsibility to know what they are ordering. As they say "Buyer Beware"  If you would have read the website, you would have had the opportunity to not order the product. We do not force anyone to order our products, it is your decision. Because you do not agree with our terms and conditions, that is no reason to call our company unreputable.  In fact, we are one of the most reputable companies. We answer our phones, we return our calls and we answer our emails. We have been in business many years and will continue to do business many years ahead. I understand you are unhappy, but as with any business, you can not please 100% of the customers.
Thank you.
[redacted]
[redacted]

Mrs. [redacted] ordered our product on the internet on 10/25/14.  On the website (attached) and on the packing slip (attached), the terms and conditions are clearly stated.  It says this is a 14 Day Trial.  If the customer does not call to cancel or return the product within the 14 day...

Trial period, they will be charged for that product.  Mrs. [redacted] did not call until after the trial period expired.  Our Customer Service Supervisor called the customer today and she is sending back the product for a full refund, therefore this is resolved.

Customer is absolutely wrong stating that we do not disclose the nature of our offer. Please see attached packing slip and a snip of our website, both stating, This is a 14 Day Trial. You must call to cancel or request an RMA number to return the product within the 14 days, or you will be charged...

for the product.  When the customer received our package, the packing slip is enclosed.  The customer did not read the Terms and Conditions on either the packing slip or on the website. We state exactly what our offer is. The customer is also trying to defraud us, as both she and Ally Lorter, who reside in the same household put in multiple orders. Now they do not want to pay for the products.  If the products are closed, we will take them back and issue a refund. The customer should have called our office before making a complaint and we could have explained our offer.  I know from reviewing our paperwork that this complaint will be resolved favorably in our favor.
Thank you.
[redacted]

Just got off the phone with this company after realizing that I've been charged $176.90. I wasn't aware that I had to call or contact them to cancel the product. When calling to request a full refund, the first customer service representative was rude and kept talking over me. She kept stating how it was my responsibility for the charges and that I had 14 days to comply with their policy. I didn't understand nor saw it on their packaging slips they said they sent with the product. The packages are not opened nor used in any way. The girl kept insisting that I should keep the product. She kept on haggling me to buy the products for far less than what they've charged me. When I asked if there was a supervisor or a manager, she insisted that there was no managers around, plus they didn't take customer's phone calls. I regret not recording the conversation during the phone. I haven't dealt with this type of customer service before and you can imagine my frame of thought. She was harsh and very annoyed with me during the phone call, and kept putting me on hold without warning me...finally they said I can return the product for a full refund. However, she said that I had to pay $19.95 restocking fee. When I called the second time, I dealt with more pleasant representative to double check on the return RMA number. He tried to wave the restocking fee, but he said there's no way and because I was pass the 14 day trail basis, as a courtesy they are letting me return the product. He did let me know that they are third party customer service provider. It's just too bad that one bad rotten apple ruins the imagery of this company. Overall, it is what it is...I recommend buying supplements at a store.

My fiancee and I have no wish to defraud the company. We only wish to return the unwanted unrequested product and receive a refund. A quick search reveals the company's internet ads repeatedly state risk-free free sample. We wish only that the company to live up to this and accept the product return for a refund. [redacted] and [redacted]

Customer did not call until after the trial period expired. When customer purchased product the terms and conditions were on the website and when he received the product, the terms and conditions were on the packing slip.  Since customer called after the trial expired, if the product is sealed,...

we will make an exception and take it back, but we have to charge a $19.95 restocking fee. Customer must return the product within 30 days and after we receive the product back, the refund takes approximately 10-14 days to process. 
Thank you,
[redacted]

My experience was the same as the other reviews. Charged a ridiculous amount of money for 2 bottles of pills they said were free. The billing to your bank account of course doesnt hit until after the "trial period" for the advertised free pills. There was no email notification on anything. Not shipping, billing, or otherwise. This is a straight up scam. The pills do not work.

[redacted] purchased this product on 12/1/14. See attached.  On the website, when he purchased the product, it states that unless the customer calls to cancel, they will be placed on the autoshipment program.  See attached.  [redacted] did call on 1/20.  He was issued an RMA...

number to return the product for a full refund.  If he did not return the product within 30 days, he would be charged a restocking fee of 19.95 (deducted from the refund).  If [redacted] had the original packaging, he could have written Return to Sender and sent it back with no postage.  If [redacted] returns the product within 30 days, he will be issued a full refund.Thank you.[redacted]

On 12/1/14, [redacted] went online and ordered our product. Both on the website, when she ordered it, (attached), and on the packing slip when she received it, (also attached), the terms and conditions clearly state, This is a 14 Day Trial, the customer must call to cancel...

or return the product within the 14 Day Trial Period, or they will be charged for that product.  Also, the customer did receive the product on 12/8/14.  When she read the packing slip, she should have called to cancel or return the product.  Ms. [redacted] did not call until 12/22. On that date, the customer service rep explained the terms and conditions and Ms. [redacted] threatened to put this all over [redacted] and social media and hung up.  She called in again on 12/29 and again said she wanted a refund.  Again, she was told the terms and conditions, but then the customer service rep offered a courtesy discount.  Ms. [redacted] accepted a $50.00 courtesy discount which was credited to her on 12/30.  By accepting the refund, she said she was satisfied.  For her to then file a complaint is both unfair and she also is not truthful in the complaint.  As you can see attached, we disclose the terms and conditions in 2 separate places so that the customer is aware of the charges.  It is not in fine print, as she says.  It is in the same font as the other words on the papers. Our customer service rep never said it was in the fine print, he told her exactly where it was stated.  Because Ms. [redacted] did not read either the website or the packing slip, she cannot fault our company for that.  Ms. [redacted] received a refund of $50.00 even though the 14 Day Trial Period had expired.  Our company did not scam her and she also never disclosed that she received a refund in this complaint.  If she filed a complaint, she should tell the entire scenario, not leave out what shows how we tried to satisfy her.Thank you.[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.So far,, after  3 months,  I have not received any refund from this company. They just again cheated us  one more time. Ps advise. Regards,[redacted]

[redacted] went online on 6/10 and ordered a 14 Day Trial of 2 separate products.  She ordered [redacted] and [redacted].  She paid shipping and handling for both products.  [redacted] called [redacted] on 6/16, after she received her product. She had questions...

about the product. Our CSR answered her questions and also extended her trial date from 6/28 to 7/6.  [redacted] understood that she had to call by 7/5 to cancel or return the product, or she would be charged the full price for it.( See attached website and packing slip for terms and conditions)  [redacted] did call on 7/5. Our CSR told her she can either return the remainder of the product or pay $19.95 to keep the remainder of the product. [redacted] decided to pay the $19.95 fee to keep the product. She was aware of what the $19.95 charge is for. (see attached customer notes).Regarding the [redacted]., [redacted] did not call customer service for that product within the 14 Day Trial period. [redacted] was charged on 7/2 for this product, as per terms and conditions. On 7/5, she called customer service saying she is disputing the charge, and hung up on our rep. Our rep tried to call her back, but she did not answer the phone and her mailbox was full.  [redacted] did call back with her bank on the phone. Once again our CSR explained the terms and conditions.  [redacted] would not accept any partial refund, but wanted the whole amount back. Our supervisor tried to call her on 7/7 and left her a message. Again, she did not call back. On 8/5, she called and asked about her $20.00 refund. (see attached customer notes) At this time, no refunds can be issued to [redacted] as she has her bank involved. We cannot refund her if she has disputed the charges with the bank. we must deal with the bank.As of now, [redacted] still has both products. She is not entitled to full refunds if she has used the products. As I said, we cannot refund [redacted] anything until we speak to her and her bank and see if she filed disputes for these charges. As for our CSR, [redacted] does not have to call him names, he was doing his job, because she did not like what he said is another story. If [redacted] had called about the 2nd product, like she did the 1st, this situation could have been avoided.Thank you.[redacted]

Ms. [redacted] called our office on 4/10 asking about a charge on her credit card.  She said she did not place the order and does not have the product.  As you can see from my attachment, the address is correct, there is an exact CVV2 and AVS match on her credit card, and the [redacted] says her...

package was delivered on 3/27/15 at 1:56PM.  As you can see from all of the attached, it is highly unlikely that Ms. [redacted] did not place this order, and did not receive it.  She did make a claim with the Post Office, as our customer service rep told her to do.  She called us back with that claim number.  We are still waiting to hear from the Post Office as to where the package is. In the meantime, Ms. [redacted] called back twice, and as a courtesy, she was refunded in full for $89.95 on 4/23, even before we know what happened.  Ms. [redacted] is blaming our company for the charge on her account, if in fact she did not place the order, she should be calling her credit card company to report identity theft on her card.  Why would someone order diet supplements and have them sent to her address?  As Ms. [redacted] wanted, she was refunded in full, therefore this matter is resolved.Thank you.[redacted]

Ms. [redacted] was issued an RMA number on 4/21/14 to return the product for a refund. As of today, she did not return the product, therefore no refund is due to her.  And again, the first record we have of her calling is on 4/21 and emailing on 4/23. This was way after the 14 Day Trial expired.  If Ms. [redacted] wants to show us her phone records of her calling before that date, we will be glad to look at them.

Thank you.

Ms. [redacted] spoke to our customer service supervisor on 1/8.  He explained the terms and conditions, issued an RMA number so that she can return the autoship product for a full refund, and sent out a free bottle of Vitamax Garcinia, which she did not originally order.  She agreed to the...

resolution.  Now she is telling a completely different story.  First of all, our company has been established for over 5 years.  Second our offices, warehouses and call centers are not underground and are worth a lot of money.  Third, our company is not run out of somebody's house.  How can she say that when she called and spoke to 3 different people??  Why did Ms. [redacted] accept a free product if she was so unhappy when she spoke to our customer service supervisor?  She should have refused it, so now, she is the one with the free product, defrauding us...not the other way around.  What does she want to do, return an open bottle and not pay for it, but take the free bottle?  Our resolution is she can return the sealed bottle for a full refund, she can keep the free bottle that was sent to her and she has to pay for the open bottle that she used and never called to cancel.As you can see, both on our website and on the packing slip, for garcinia and New Age cleanse, the terms and conditions state, This is a 14 Day Trial.  The customer must call to cancel or return the product within that 14 Days or they will be charged for that product.  It is clearly stated in not one, but two places.  And our email address works perfectly, we get emails all day, every day.Thank you.[redacted]

First of all, Mr. [redacted] could not have emailed [redacted] and received returned mail.  It is the same email address that we received your communication at.  Attached you will find 2 tracking...

confirmations from [redacted] and the shipping labels showing the complete mailing address.  One of these products was delivered on 11/6/14 at 1:59 PM and the other one was delivered on 11/7/14 at 1:29 PM.  AS you can see our telephone number and email address is on our packing slip that comes with the product.  I have cancelled all future orders on this account.  If Mr. [redacted] would like to call our office at ###-###-####, we can issue RMA numbers so that he can return the products for a full refund.  If he says that he did not receive the products, we can tell him how to file a claim with the [redacted] and give us the claim number, and he can also get a full refund.

We do not advertise anywhere for a free prize.  We do advertise a "Risk Free" Trial.  We also never say that we are sending a 14 Day supply.  We have one size product, and it is a 14 Day supply.  When Ms. [redacted] ordered the product, the website ( attached) states the terms and...

conditions where the customer puts in their credit card information.  The customer is under no obligation to continue with the trial purchase after reading these terms and conditions. Just in case the customer doesn't read the terms and conditions on the website, we also send a packing slip with the product stating the terms of the trial. Yes, it is a 14 Day trial.  The customer tries the product for the 14 days, if it does not work for them, they simply call or email us to cancel and return the remainder of the product to us. That is why it is "Risk Free", because if it doesn't work for them, they are under no obligation to keep it or pay for it.  If we were trying to deceive the customer, we would not state the terms on the website, especially next to where they put in the credit card information, and we would certainly not send a packing slip stating the terms again.  If Ms. [redacted], misunderstood the terms, I am sorry for that, but they are all in front of the customer when they make the decision to try our product.Thank you.[redacted]

The customer called our office on 6/3/14.  She had ordered the original product on 4/17/14. Both on the website when she ordered it, and on the packing slip that came with the product, it states that you must call to cancel or you will receive monthly shipments (see attached). Customer was...

given the option to return product for a full refund, but did not want the RMA number to return the product. If the customer would like to return the last product for a full refund, we can issue an RMA number to her and she can still return it. She can call our direct line at ###-###-####, and she will be issued the RMA number.

Thank you.

Ms. [redacted] purchased the product on 12/21/14. She was not charged until 1/9/15.  Both the website attached, and the packing slip, also attached, state this is a 14 Day Trial.  The customer must call to cancel within that 14 Day period or they will be charged for that product. Ms. [redacted] did...

not call, therefore she was charged.  She did call on 1/12/15.  At that time, she was issued an RMA number to return the product for a full refund.  If ms. [redacted] return the product, she will be refunded in full.Thank you.[redacted]