Just Dreams LLC

[redacted] and [redacted] purchased with Just Dreams on July 25, 2011.? Prior to purchase, they attended our preview and saw a visual presentation that outlines the benefits of our program using actual examples from our website.? Once they decided to purchase, they completed documentation in which they signed their understanding of the one week cancellation policy, and that it may take up to two weeks to receive their personal login to the website.? For that reason they also completed a tutorial of the live website and its use.? They were issued their personal login just ten days later, on August 4, 2011, which was sent to them both by email and by regular mail.? Upon receipt of this complaint, we immediately checked their file and confirmed that Mrand Mrs [redacted] have never submitted a cancellation request.? They did phone the local office early on the morning of November 2, and left a message stating that they were having a financial hardship.? That call was returned on November 2, 2011, and again on November 9, 2011, however there was never any reply or further communicationMrand Mrs [redacted] made only three payments on their financed account.? After months of unanswered and unreturned phone calls by the billing company, their account was entered into Collections in 2012.? The Collections office has simply been attempting to collect on a valid debt since that time.? Mrand Mrs [redacted] also failed to pay their Annual Renewal Fee in July of 2012.? The Annual Renewal Fee is an optional fee, and as such, after a day grace period their account was deactivated from usage.? We take exception to this complaint and believe that Mrand Mrs [redacted] are simply perpetuating information.? Just Dreams has never changed its name, and treats all customers in a kind and professional manner.? That notwithstanding, we wish to resolve this issue quickly and amicably.? To that end, we have already reached out to Mrand Mrs [redacted] and are awaiting their reply.? We look forward to a swift resolution, and thank you in advance for your time and attention to this matter

(The consumer indicated he/she DID NOT accept the response from the business.) I received a call from [redacted] ***, Customer Service Representative who told me some changes were made and that is why I may not have known about my optionsShe encouraged me to write a letter and she would follow upAs far as I am concerned I entered into a contract along with my daughterWe live at different addresses, in different states, yet I was never notified nor was she of any changes or additional optionsI never received any correspondence and I am a joint ownerI was never given a separate copy of contract for me to retain for reviewI do not feel that this is resolved yet and still haven't received any written letters or notification by Mail nor has my daughter [redacted] Communication was only be voicemail messages and one brief phone conversationI do not feel this has been rectified and I still feel that I was given inaccurate information and not given any right of recession documents for,review

In August of we requested the discontinuation of Annual Renewal Fee billing for this consumer per their request.? We have had no contact from this consumer since that time.? Had this consumer contacted us about these recent emails, we would have gladly looked into this for them and resolved the issue promptlyUpon receipt of this complaint, we discovered that although their Annual Renewal Fee billing account was closed, their email address was not removed from the promotional emails that are sent on occasion.? We have since removed their email address from the promotional emails, and will also place a DNC on their account for good measureThis issue was a simple matter to resolve, and certainly did not warrant the involvement of the Revdex.com.? However, we appreciate your assistance and consider this matter resolved.? Mahalo

Initial Business Response / [redacted] (1000, 5, 2014/04/07) */ [redacted] and [redacted] purchased with Just Dreams on January 6, Prior to purchase, they attended our preview and saw a visual presentation that outlines the benefits of our program using actual examples from our website Within this presentation we showed them multiple Resort Condo weeks in Hawaii, Florida and other Vacation Destinations around the world at a substantial discountOnce they decided to purchase, they were taken into a private office where they viewed the live website and had a full tutorial of its useThey also completed purchase documents within which they initialed and signed their understanding that it may take up to two weeks to receive their personal User ID and PasswordThey also initialed and signed their understanding of the cancellation policy, which states any cancellation must be submitted in writing and postmarked within one weekOf note, they further initialed their understanding that "Resort and Hotel accommodations are typically available within most Vacation Destination regions throughout the World on a space available basis at the time of booking." For those areas where there are no Resort Condominiums, or when less than one week of accommodations is required, Mrand Mrs [redacted] have access to hotel bookings, and there are literally hundreds of hotels available in each of the cities specified in their complaint Mrand Mrs [redacted] elected to finance their purchase, and an account was subsequently set up with the billing companyIn February of this year, $1,in interest was added to their billing account in errorMr [redacted] promptly notified the billing company, and the interest was fully removed from their accountIn addition, their current late fee was waived for the inconvenienceThis situation was obviously resolved to their satisfaction, as they made another payment to the billing company in March of this yearThis was simply a case of human error, not a "fraudulent bill with a hidden finance charge" as Mr [redacted] now claims Our records indicate that Mrand Mrs [redacted] last logged into the website on March 21, 2014, the day they filed this complaintPrior to that, their last login was on April 23, They have never phoned our local office for assistance, and they have only called the Reservation Hotline a handful of timesIn February of they called Reservations inquiring about a Disney VacationThey were offered a quote and said they would call backIn March of this year, they called in for assistance with accessing the website, as well as a hotel at the end of July in MiamiThey claim they were limited to the Super and LaQuinta chainsHowever, on the website today there are over hotel properties available in Miami at the end of JulyIncluded in the first page of results are locations such as the Four Seasons Miami and InterContinental MiamiWe also located over hotels in the cities of Los Angeles and Atlanta It is unfortunate that Mrand Mrs [redacted] chose to file a complaint rather than contact our office directlyHowever, we wish to resolve this issue quickly and amicablyTo that end, we have reached out with an offer of assistance, and left a message for Mrand Mrs [redacted] with our contact informationWe look forward to a swift resolution, and thank you in advance for your time and attention to this matter Consumer Response / [redacted] (3000, 12, 2014/06/24) */ Just Dream has agreed to cancel the remaining charges to our satisfactionI sent back the letter to them acknowledging we would not seek any additional inquiriesToday, I received another bill from Universal stating I have a balance due Business Response / [redacted] (4000, 14, 2014/07/06) */ At the time this complaint was reopened, we had not received any responses to our attempts to contact Mrand Mrs [redacted] The letter they sent to us was postmarked June 25, 2014, the day after this complaint was reopenedHowever, upon receipt of this complaint we promptly reached out to them, and this matter has been resolved accordingly Consumer Response / [redacted] (2000, 16, 2014/07/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have to disagree that they attempted to contact me several times in the past (my number has been the same for years), but after my formal complaint to the Revdex.com I did receive a letter stating they have agreed to cancel the remaining charges due to the dissatisfaction of our expectations of the program postdated April 29th, After I reopened the case on 06/24/after talking to the external billing office I was contacted by a very nice lady from Just Dreams who actually left me information to return her phone callShe stated that they haven't received my response letter with signaturesI told her that I mailed itI then scanned a copy and sent it to herShe promptly responded and advised me that they would uphold the cancellation as stated on the noteShe was very helpful

Humberto G [redacted] and Gina M [redacted] purchased with Just Dreams on March 23, 2012.? Prior to purchase, they attended our preview and saw a visual presentation that outlines the benefits of our program using actual examples from our website.? Once they decided to purchase, they completed documentation in which they signed their understanding of the one week cancellation policy, and completed a tutorial of the live website and its use.? As they were on vacation at the time of purchase, and money was tight, we offered MrG [redacted] and MsM [redacted] the opportunity to postdate their processing fee, with activation occurring once the processing fee was paid.? They requested to pay half of the processing fee at the time of purchase, with the remaining half postdated to March 31, 2012, and signed a contract as well as a credit card voucher stating as such.? We processed the charges as agreed, and they were issued their personal login just two days later, on April 2, 2012.? Their personal login was sent to them both by email and by regular mail.? Incidentally, there is no place in their paperwork that requests their marital status, nor that they must be married to purchase.? Upon receipt of this complaint, we immediately checked our call logs and confirmed that MrG [redacted] and MsM [redacted] have never contacted the sales office for assistance, nor have they ever submitted a cancellation request.? They have never contacted Reservations, and have not logged into their online accountMrG [redacted] and MsM [redacted] made two voluntary payments on their financed account, on May 15, and June 7, 2012, after which they ceased payments and avoided contact from the billing company.? After months of unanswered and unreturned phone calls by the billing company, their account was entered into Collections in November of 2012.? The Collections office has simply been attempting to collect on a valid debt.? MrG [redacted] and MsM [redacted] also failed to pay their Annual Renewal Fee in April of 2013.? The Annual Renewal Fee is an optional fee, and as such, after a day grace period their account was deactivated from usage.? That notwithstanding, we have already reached out to MrG [redacted] and MsM [redacted] and a resolution is currently underway.? Thank you in advance for your time and attention to this matter

Initial Business Response / [redacted] (1000, 10, 2014/07/27) */ We have no record of receiving any phone calls from this consumer, and believe he was calling an incorrect phone numberWe have been attempting to contact him since we received this complaint, however the phone number we have on file is no longer validWe have already reached out to him via email, and have included all pertinent contact informationWe anticipate a swift resolution, and thank you for your assistance in this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me But I do not want to close this case until they follow through on their endI'd like to give them business days to comply to our written agreement in terminating this contractPlease advise me on what to do next! Sincerely, [redacted]

[redacted] and [redacted] purchased with Just Dreams on October 9, 2012.? Prior to purchase, they attended our preview and saw a visual presentation that outlines the benefits of our program using actual examples from our website.? Once they decided to purchase, they completed documentation in which they signed their understanding of the one week cancellation policy, and that it may take up to two weeks to receive their personal login to the website.? For that reason they also completed a tutorial of the live website and its use.? They were issued their personal login just ten days later, on October 19, 2012, which was sent to them both by email and by regular mail.? Upon receipt of this complaint, we immediately checked our call logs and found no calls from Mrand Mrs [redacted] .? They have never called Reservations, and they have not logged into their program in nearly a year.? Their last login took place on February 28, and prior to that on October 18, 2014.? Updates are regularly made to the website, and the “globe” that they mentioned has been replaced with a newer and faster search engine.? However, there is no need to submit a “request for vacations” as searches are still conducted online using the updated search engine.? That notwithstanding, we wish to resolve this issue quickly and amicably.? To that end, we have already reached out to Mrand Mrs [redacted] and are awaiting their reply.? We look forward to a swift resolution, and thank you in advance for your time and attention to this matter

[redacted] and [redacted] purchased with Just Dreams on August 25, Prior to purchase, they attended our preview and saw a visual presentation that outlines the benefits of our program using actual examples from our website Once they decided to purchase, they completed documentation in which they signed their understanding of the one week cancellation policy, and that it may take up to two weeks to receive their personal login to the website For that reason they also completed a tutorial of the live website and its use They were issued their personal login just ten days later, on September 4, 2012, which was sent to them both by email and by regular mail Upon receipt of this complaint, we immediately checked our call logs and found no calls from Mr [redacted] or Ms*** They did contact Reservations in July of and completed a booking to [redacted] ** However, they have not contacted Reservations again since Furthermore, they have only logged into their account one time since That notwithstanding, we have been in contact with Mr [redacted] and Ms***, and are working toward a resolution We thank you in advance for your time and attention to this matter

Initial Business Response / [redacted] (1000, 5, 2014/05/07) */ [redacted] & [redacted] purchased with Just Dreams on May 15, Prior to purchase, they attended our preview and saw a visual presentation that outlines the benefits of our program using actual examples from our websiteOnce they decided to purchase, they completed documentation in which they signed their understanding of the one week cancellation policy, and that it may take up to two weeks to receive their personal login to the websiteFor that reason they also completed a tutorial of the live website and its useThey were issued their personal login just ten days later, on May 25, 2013, which was sent to them both by email and by regular mail Mrand Mrs [redacted] elected to finance their purchase, and an account was subsequently set up with the billing companyThey agreed to make monthly payments over a period of four years, with the ability/option to pay in full at any timeAt no time were they told they must make monthly payments for life Mrand Mrs [redacted] have logged into the website a total of only three (3) timesTheir last (most recent) login was June 20, They have never called Reservations for any assistance or to request a booking The day after she filed this complaint, Mrs [redacted] phoned our local office requesting cancellationShe was advised to submit a written request for reviewIt is unfortunate that she chose to file a complaint prior to contacting our office directlyHowever, upon receipt of their written request, we expect a swift resolutionThank you in advance for your time and attention to this matter

[redacted] (***) and [redacted] purchased with Just Dreams on April 21, Prior to purchase, they attended our preview and saw a visual presentation that outlines the benefits of our program using actual examples from our website Once they decided to purchase, they completed documentation in which they signed their understanding of the one week cancellation policy, and that it may take up to two weeks to receive their personal login to the website For that reason they also completed a tutorial of the live website and its use They were issued their personal login just ten days later, on May 1, 2012, which was sent to them both by email and by regular mail Ms [redacted] and Ms [redacted] never made a single payment on their financed account, and after months of unanswered and unreturned phone calls by the billing company, their account was entered into Collections in November of In addition, Ms [redacted] and Ms [redacted] failed to pay their Annual Renewal Fee in May of The Annual Renewal Fee is an optional fee, and as such, after a day grace period their account was deactivated from usage Upon receipt of this complaint, we immediately checked our call logs and found no calls from Ms [redacted] or Ms [redacted] They have never called Reservations, and they have not logged into the website in the last three years We take great exception to this complaint and believe that Ms [redacted] is simply perpetuating information Just Dreams has never changed its name, and has no affiliation to the names listed by Ms [redacted] That notwithstanding we wish to resolve this issue quickly and amicably To that end, we have already reached out to Ms [redacted] and are awaiting her reply We look forward to a swift resolution, and thank you in advance for your time and attention to this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me? My account has been closed? Sincerely, [redacted]

[redacted] and [redacted] purchased with Just Dreams on October 9, Prior to purchase, they attended our preview and saw a visual presentation that outlines the benefits of our program using actual examples from our website Once they decided to purchase, they completed documentation in which they signed their understanding of the one week cancellation policy, and that it may take up to two weeks to receive their personal login to the website For that reason they also completed a tutorial of the live website and its use They were issued their personal login just ten days later, on October 19, 2012, which was sent to them both by email and by regular mail Upon receipt of this complaint, we immediately checked our call logs and found no calls from Mrand Mrs [redacted] They have never called Reservations, and they have not logged into their program in nearly a year Their last login took place on February 28, and prior to that on October 18, Updates are regularly made to the website, and the “globe” that they mentioned has been replaced with a newer and faster search engine However, there is no need to submit a “request for vacations” as searches are still conducted online using the updated search engine That notwithstanding, we wish to resolve this issue quickly and amicably To that end, we have already reached out to Mrand Mrs [redacted] and are awaiting their reply We look forward to a swift resolution, and thank you in advance for your time and attention to this matter

Complaint: [redacted] I am rejecting this response because: the information I provided was true as to just dreams change of name that is the information I received I do accept the offer they have made to resolve this matter to forgive the debt and to remove any bad information from the credit bureau concerning this the paper work has been forward to just dreams to make this process possible thank you so very much for your help with this matter? Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2014/05/01) */ [redacted] and [redacted] purchased with Just Dreams on June 1, Prior to purchase, they attended our preview and saw a visual presentation that outlines the benefits of our program using actual examples from our websiteOnce they decided to purchase, they completed documentation in which they signed their understanding of the one week cancellation policy, and that it may take up to two weeks to receive their personal login to the websiteFor that reason they also completed a tutorial of the live website and its useThey were issued their personal login just ten days later, on June 11, 2013, which was sent to them both by email and by regular mail Prior to this complaint, our local office has had no contact from Ms [redacted] or Mr***They have never contacted Reservations for any assistance or to request a bookingFurthermore, they have logged into the website a total of only four (4) times It would seem that now, almost a year after purchase, Ms [redacted] and Mr [redacted] have simply been swayed by negative information read onlineIt is unfortunate that they chose to file a complaint rather than contact our office directlyHowever, we would like to resolve this issue in a quick and amicable fashionTo that end, we have already reached out with an offer of assistance, and look forward to a swift resolutionThank you in advance for your time and attention to this matter Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/05/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)

We bought into this a few years back and have not had any success booking roomsWe booked a room in San Diegoit was the scariest room I ever hadIt was in a bad areaEvery time I look into booking with them, I find better deals elsewhereIt is not a great business and I regret being sucked into their scamI have not been able to get a great deal as they promisedI paid years of monthly dues but need to cancel before they take dues for something I do not use

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Our customer service department was finally able to speak with Ms [redacted] today, 9/22/14, and will be working with her directly to address her concernsThank you for your diligence in this matter

We have reviewed our call logs and voicemails for the dates and times in question, and have no record of any message from Mr [redacted] or his wifeHowever, upon receipt of this complaint we immediately reached out to Mr [redacted] to address his concernsWe are happy to report this issue has been fully resolvedThank you for your time and attention to this matter

[redacted] and [redacted] purchased with Just Dreams on June 9, Prior to purchase, they attended our preview and saw a visual presentation that outlines the benefits of our program using actual examples from our website Once they decided to purchase, they completed documentation in which they signed their understanding of the one week cancellation policy, and that it may take up to two weeks to receive their personal login to the website For that reason they also completed a tutorial of the live website and its use They were issued their personal login just ten days later, on June 19, 2011, which was sent to them both by email and by regular mail Upon receipt of this complaint, we immediately confirmed that Mr [redacted] and Ms [redacted] have never submitted a cancellation request, in person or otherwise They have never contacted the sales office for assistance, nor have they ever contacted ReservationsOn September 28, Ms [redacted] contacted the billing company to find out why their account was past due She requested that a form be faxed to her so they could change their method of auto-debit, and agreed to make a payment online in the meantime They continued to make payments until August of 2013, at which time they discontinued making the payments on their financed account These are not the actions of someone who cancelled their account within the allotted cancellation period Their account was subsequently entered into Collections, and the Collections office has spoken with them numerous times since That notwithstanding, we wish to resolve this issue quickly and amicably To that end, we have already reached out to Mr [redacted] and Ms [redacted] and are awaiting their reply We look forward to a swift resolution, and thank you in advance for your time and attention to this matter