Just Dreams LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
But I do not want to close this case until they follow through on their endI'd like to give them business days to comply to our written agreement in terminating this contractPlease advise me on what to do next!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

*** *** purchased with Just Dreams on August 7, 2011. Prior to purchase, she attended our preview and saw a visual presentation that outlines the benefits of our program using actual examples from our website. Once she decided to purchase, she completed documentation in which she
signed her understanding of the one week cancellation policy, and that it may take up to two weeks to receive her personal login to the website. For that reason she also completed a tutorial of the live website and its use. She was issued her personal login just ten days later, on August 17, 2011, which was sent to her both by email and by regular mail. Upon receipt of this complaint, we immediately checked our call logs and confirmed that Ms*** has never contacted the sales office for assistance, nor has she ever submitted a cancellation request. She has never contacted Reservations, and has not logged into her account since The last payment made on her financed account was in October of 2013, after which she ceased payments and avoided contact from the billing company. After months of unanswered and unreturned phone calls by the billing company, her account was entered into Collections in April of 2014. The Collections office is simply attempting to collect on a valid debt. That notwithstanding, we wish to resolve this issue quickly and amicably. To that end, we have already reached out to Ms*** and are awaiting her reply. We look forward to a swift resolution, and thank you in advance for your time and attention to this matter

Complaint:
I am rejecting this response because: I DID contact themAnd I still got emails.
Sincerely,
*** And *** ***

*** *** and *** *** purchased with Just Dreams on August
25, 2012. Prior to purchase, they
attended our preview and saw a visual presentation that outlines the benefits
of our program using actual examples from our website. Once they decided to purchase, they
completed
documentation in which they signed their understanding of the one week
cancellation policy, and that it may take up to two weeks to receive their
personal login to the website. For that
reason they also completed a tutorial of the live website and its use. They were issued their personal login just
ten days later, on September 4, 2012, which was sent to them both by email and
by regular mail.
Upon receipt of this complaint, we immediately checked our
call logs and found no calls from Mr*** or Ms***. They did contact Reservations in July of
and completed a booking to *** *** **.
However, they have not contacted Reservations again since. Furthermore, they have only logged into
their account one time since 2013.
That notwithstanding, we have been in contact with Mr***
and Ms***, and are working toward a resolution. We thank you in advance for your time and
attention to this matter

Humberto G*** and Gina M*** purchased with Just Dreams on March 23, 2012. Prior to purchase, they attended our preview and saw a visual presentation that outlines the benefits of our program using actual examples from our website. Once they decided to purchase, they completed
documentation in which they signed their understanding of the one week cancellation policy, and completed a tutorial of the live website and its use. As they were on vacation at the time of purchase, and money was tight, we offered MrG*** and MsM*** the opportunity to postdate their processing fee, with activation occurring once the processing fee was paid. They requested to pay half of the processing fee at the time of purchase, with the remaining half postdated to March 31, 2012, and signed a contract as well as a credit card voucher stating as such. We processed the charges as agreed, and they were issued their personal login just two days later, on April 2, 2012. Their personal login was sent to them both by email and by regular mail. Incidentally, there is no place in their paperwork that requests their marital status, nor that they must be married to purchase. Upon receipt of this complaint, we immediately checked our call logs and confirmed that MrG*** and MsM*** have never contacted the sales office for assistance, nor have they ever submitted a cancellation request. They have never contacted Reservations, and have not logged into their online accountMrG*** and MsM*** made two voluntary payments on their financed account, on May 15, and June 7, 2012, after which they ceased payments and avoided contact from the billing company. After months of unanswered and unreturned phone calls by the billing company, their account was entered into Collections in November of 2012. The Collections office has simply been attempting to collect on a valid debt. MrG*** and MsM*** also failed to pay their Annual Renewal Fee in April of 2013. The Annual Renewal Fee is an optional fee, and as such, after a day grace period their account was deactivated from usage. That notwithstanding, we have already reached out to MrG*** and MsM*** and a resolution is currently underway. Thank you in advance for your time and attention to this matter

*** *** *** purchased with Just Dreams on September 7, 2011. Prior to purchase, she attended our preview and saw a
visual presentation that outlines the benefits of our program using actual examples from our website. Once she decided to purchase, she completed documentation in which she signed her understanding of the one week cancellation policy, and that it may take up to two weeks to receive her personal login to the website. For that reason she also completed a tutorial of the live website and its use. She was issued her personal login just ten days later, on September 17, 2011, which was sent to her both by email and by regular mail.
Ms*** has not logged into the website since at least 2012, as she failed to pay her Annual Renewal Fee in September of 2012. The Annual Renewal Fee is an optional fee, and as such, after a day grace period her account was deactivated from usage. However, Ms*** also discontinued making the monthly payments on her financed account after May of 2014. After months of unanswered and unreturned phone calls by the billing company, her account was entered into Collections in November of 2014.
Ms*** has never contacted our office for assistance. We also have no record of her ever contacting Reservations for quotes or assistance of any kind. She may have attempted to contact Reservations after her account had been deactivated from usage, however the Annual Renewal Fee is not $250, and does not have to be paid every year. It is unfortunate that she chose to file a complaint rather than contact our office directly. However, we would like to resolve this issue in a quick and amicable fashion. To that end, upon receipt of this complaint we immediately reached out to Ms*** at the phone number listed in her complaint. We have left numerous voice messages, and are awaiting her return call. Please encourage Ms*** to contact us directly so we may resolve this matter. Thank you in advance for your assistance

Thank you for the opportunity to respond to this complaint. The issue here was residency restrictions imposed by the
cruise line in question. However, we have been in contact with Mrs*** directly, and are currently resolving this issue to mutual satisfaction. Thank you, and have a great Thanksgiving holiday

*** *** and *** *** purchased with Just Dreams on June 9, 2011. Prior to purchase, they attended our preview and saw a visual presentation that outlines the benefits of our program using actual examples from our
website. Once they decided to purchase, they completed documentation in which they signed their understanding of the one week cancellation policy, and that it may take up to two weeks to receive their personal login to the website. For that reason they also completed a tutorial of the live website and its use. They were issued their personal login just ten days later, on June 19, 2011, which was sent to them both by email and by regular mail. Upon receipt of this complaint, we immediately confirmed that Mr*** and Ms*** have never submitted a cancellation request, in person or otherwise. They have never contacted the sales office for assistance, nor have they ever contacted ReservationsOn September 28, Ms*** contacted the billing company to find out why their account was past due. She requested that a form be faxed to her so they could change their method of auto-debit, and agreed to make a payment online in the meantime. They continued to make payments until August of 2013, at which time they discontinued making the payments on their financed account. These are not the actions of someone who cancelled their account within the allotted cancellation period. Their account was subsequently entered into Collections, and the Collections office has spoken with them numerous times since 2013. That notwithstanding, we wish to resolve this issue quickly and amicably. To that end, we have already reached out to Mr*** and Ms*** and are awaiting their reply. We look forward to a swift resolution, and thank you in advance for your time and attention to this matter

*** *** (***) and *** *** purchased with Just Dreams on April 21, 2012. Prior to purchase, they attended our
preview and saw a visual presentation that outlines the benefits of our program using actual examples from our website. Once they decided to purchase, they completed documentation in which they signed their understanding of the one week cancellation policy, and that it may take up to two weeks to receive their personal login to the website. For that reason they also completed a tutorial of the live website and its use. They were issued their personal login just ten days later, on May 1, 2012, which was sent to them both by email and by regular mail.
Ms*** and Ms*** never made a single payment on their financed account, and after months of unanswered and unreturned phone calls by the billing company, their account was entered into Collections in November of 2012. In addition, Ms*** and Ms*** failed to pay their Annual Renewal Fee in May of 2013. The Annual Renewal Fee is an optional fee, and as such, after a day grace period their account was deactivated from usage.
Upon receipt of this complaint, we immediately checked our call logs and found no calls from Ms*** or Ms***. They have never called Reservations, and they have not logged into the website in the last three years.
We take great exception to this complaint and believe that Ms*** is simply perpetuating information. Just Dreams has never changed its name, and has no affiliation to the names listed by Ms***. That notwithstanding we wish to resolve this issue quickly and amicably. To that end, we have already reached out to Ms*** and are awaiting her reply. We look forward to a swift resolution, and thank you in advance for your time and attention to this matter

We have no record of a client by the name of *** *** ***, and therefore would be not be reporting any payment information to the credit bureau.
However, we have submitted a request to the credit bureau to delete any information associated with Just Dreams. Thank you for your assistance in this matter

*** *** and *** *** purchased with Just Dreams on June 9, 2011. Prior to purchase, they attended our preview and saw a visual presentation that outlines the benefits of our program using actual examples from our website. Once they decided to purchase, they completed
documentation in which they signed their understanding of the one week cancellation policy, and that it may take up to two weeks to receive their personal login to the website. For that reason they also completed a tutorial of the live website and its use. They were issued their personal login just ten days later, on June 19, 2011, which was sent to them both by email and by regular mail. Upon receipt of this complaint, we immediately confirmed that Mr*** and Ms*** have never submitted a cancellation request, in person or otherwise. They have never contacted the sales office for assistance, nor have they ever contacted ReservationsOn September 28, Ms*** contacted the billing company to find out why their account was past due. She requested that a form be faxed to her so they could change their method of auto-debit, and agreed to make a payment online in the meantime. They continued to make payments until August of 2013, at which time they discontinued making the payments on their financed account. These are not the actions of someone who cancelled their account within the allotted cancellation period. Their account was subsequently entered into Collections, and the Collections office has spoken with them numerous times since 2013. That notwithstanding, we wish to resolve this issue quickly and amicably. To that end, we have already reached out to Mr*** and Ms*** and are awaiting their reply. We look forward to a swift resolution, and thank you in advance for your time and attention to this matter

*** *** purchased with Just Dreams on May 14, 2012. Prior to purchase, he attended our preview and saw a visual presentation that outlines the benefits of our program using actual
examples from our website. Once he decided to purchase, he completed documentation in which he signed his understanding of the one week cancellation policy, and that it may take up to two weeks to receive his personal login to the website. For that reason he also completed a tutorial of the live website and its use. He was issued his personal login just ten days later, on May 24, 2012, which was sent to him both by email and by regular mail.
Our local office has had no contact from Mr*** since May 30, 2012. He has never contacted Reservations for any assistance or to request a booking. Furthermore, he has not logged into the website in at least two years. It would seem that now, more than two years after purchase, Mr*** has simply been swayed by negative information read online. We can only conclude that he wishes to cancel his account due to personal reasons, and it is unfortunate that he chose to file a complaint rather than contact our office directly
Upon receipt of this complaint, we immediately reached out to Mr*** at the phone number he provided in his complaint. We have left numerous messages, but have not yet received any return calls. Please encourage Mr*** to contact our office so that we may work toward a resolution. Thank you in advance for your time and attention to this matter
*As an aside, we were notified of this complaint on October 6, 2014, and believe our response falls within the requested response time of “business days”

Shakita H*** and Ralph L*** Jr purchased with Just Dreams on February 19, 2011. Prior to purchase, they attended our preview and saw a visual presentation that outlines the benefits of our program using actual examples from our website. Once they decided to purchase, they completed
documentation in which they signed their understanding of the one week cancellation policy, and that it may take up to two weeks to receive their personal login to the website. For that reason they also completed a tutorial of the live website and its use. They were issued their personal login just ten days later, on March 1, 2011, which was sent to them both by email and by regular mail. Upon receipt of this complaint, we immediately checked their file and confirmed that MsH*** and MrL*** have never submitted a cancellation request. They did phone the local office on March 16, and stated they were having a financial hardship. They were asked to submit a hardship letter for review, however no such letter was ever receivedIn March of 2012, MsH*** and MrL*** disputed their account with the billing company, claiming they had “paid the original creditor”. A simple review of their account showed that they had paid only the Processing Fee at the time of purchase, and had financed the balance. After months of unanswered and unreturned phone calls by the billing company, their account was entered into Collections in November of 2012. The Collections office has simply been attempting to collect on a valid debt. MsH*** and MrL*** both spoke with the Collections office in 2013, and claimed that they “cancelled verbally on the 14th day”. Now they are claiming that they cancelled the day after their purchase by filling out a form, which is clearly not the case. That notwithstanding, we wish to resolve this issue quickly and amicably. To that end, we have already reached out to MsH*** and MrL*** and are awaiting their reply. We look forward to a swift resolution, and thank you in advance for your time and attention to this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
But I do not want to close this case until they follow through on their endI'd like to give them business days to comply to our written agreement in terminating this contractPlease advise me on what to do next!
Sincerely,
*** ***

*** * *** *** purchased with Just Dreams on September 3, 2011. They have spoken with Reservations many times, and
have in fact used the program. Their first reservation was made in May of 2012, and the location they booked is currently rated out of stars on multiple independent online booking websites
Within their complaint, they state “we can’t get anyone to give us a payoff amount.” Upon receipt of this complaint, we immediately checked our call logs and found no recent calls from Mrand Mrs***. However, on April 21, 2015, the day this complaint was filed, Mr*** spoke to the finance company and obtained his payoff balance
Furthermore, within the paperwork that Mrand Mrs*** completed at the time of purchase, they both initialed their understanding of the one week cancellation policy.
That notwithstanding, we have already reached out to Mrand Mrs***, and are pleased to report that this issue has been resolved. Thank you for your assistance in this matter

*** and *** *** purchased with Just Dreams on July 25, 2011. Prior to purchase, they attended our preview and saw a visual presentation that outlines the benefits of our program using actual examples from our website. Once they decided to purchase, they completed documentation in
which they signed their understanding of the one week cancellation policy, and that it may take up to two weeks to receive their personal login to the website. For that reason they also completed a tutorial of the live website and its use. They were issued their personal login just ten days later, on August 4, 2011, which was sent to them both by email and by regular mail. Upon receipt of this complaint, we immediately checked their file and confirmed that Mrand Mrs*** have never submitted a cancellation request. They did phone the local office early on the morning of November 2, and left a message stating that they were having a financial hardship. That call was returned on November 2, 2011, and again on November 9, 2011, however there was never any reply or further communicationMrand Mrs*** made only three payments on their financed account. After months of unanswered and unreturned phone calls by the billing company, their account was entered into Collections in 2012. The Collections office has simply been attempting to collect on a valid debt since that time. Mrand Mrs*** also failed to pay their Annual Renewal Fee in July of 2012. The Annual Renewal Fee is an optional fee, and as such, after a day grace period their account was deactivated from usage. We take exception to this complaint and believe that Mrand Mrs*** are simply perpetuating information. Just Dreams has never changed its name, and treats all customers in a kind and professional manner. That notwithstanding, we wish to resolve this issue quickly and amicably. To that end, we have already reached out to Mrand Mrs*** and are awaiting their reply. We look forward to a swift resolution, and thank you in advance for your time and attention to this matter

Humberto G*** and Gina M*** purchased with Just Dreams on March 23, 2012. Prior to purchase, they attended our preview and saw a visual presentation that outlines the benefits of our program using actual examples from our website. Once they decided to purchase, they completed
documentation in which they signed their understanding of the one week cancellation policy, and completed a tutorial of the live website and its use. As they were on vacation at the time of purchase, and money was tight, we offered MrG*** and MsM*** the opportunity to postdate their processing fee, with activation occurring once the processing fee was paid. They requested to pay half of the processing fee at the time of purchase, with the remaining half postdated to March 31, 2012, and signed a contract as well as a credit card voucher stating as such. We processed the charges as agreed, and they were issued their personal login just two days later, on April 2, 2012. Their personal login was sent to them both by email and by regular mail. Incidentally, there is no place in their paperwork that requests their marital status, nor that they must be married to purchase. Upon receipt of this complaint, we immediately checked our call logs and confirmed that MrG*** and MsM*** have never contacted the sales office for assistance, nor have they ever submitted a cancellation request. They have never contacted Reservations, and have not logged into their online accountMrG*** and MsM*** made two voluntary payments on their financed account, on May 15, and June 7, 2012, after which they ceased payments and avoided contact from the billing company. After months of unanswered and unreturned phone calls by the billing company, their account was entered into Collections in November of 2012. The Collections office has simply been attempting to collect on a valid debt. MrG*** and MsM*** also failed to pay their Annual Renewal Fee in April of 2013. The Annual Renewal Fee is an optional fee, and as such, after a day grace period their account was deactivated from usage. That notwithstanding, we have already reached out to MrG*** and MsM*** and a resolution is currently underway. Thank you in advance for your time and attention to this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me? My account has been closed?
Sincerely,
*** ***