Just Dreams LLC

[redacted] and [redacted] purchased with Just Dreams on March 12, 2012. Prior to purchase, they attended our preview and saw a visual presentation that outlines the benefits of our program using actual examples from our website. Once they decided to purchase, they... completed documentation in which they signed their understanding of the one week cancellation policy, and that it may take up to two weeks to receive their personal login to the website. For that reason they also completed a tutorial of the live website and its use. They were issued their personal login just ten days later, on March 22, 2012, which was sent to them both by email and by regular mail. Mr. and Mrs. [redacted] have not logged into the website since 2012. They also failed to pay their Annual Renewal Fee in March of 2013. The Annual Renewal Fee is an optional fee, and as such, after a 90 day grace period their account was deactivated from usage. In addition, they have never phoned Reservations for quotes or assistance of any kind. The only calls we have record of were made to the finance company regarding their monthly payments. Upon receipt of this complaint, we immediately reached out to Mrs. [redacted] at the phone number we have on file. We have left voice messages, and are awaiting her return call. Please encourage Mrs. [redacted] to contact us directly so we may resolve this matter. Thank you in advance for your assistance. Best Regards, Just Dreams

[redacted] & [redacted] purchased with Just Dreams on June 4, Prior to purchase, they attended our preview and saw a visual presentation that outlines the benefits of our program using actual examples from our website Once they decided to purchase, they completed documentation in which they signed their understanding of the one week cancellation policy, and that it may take up to two weeks to receive their personal login to the website For that reason they also completed a tutorial of the live website and its use They were issued their personal login just ten days later, on June 14, 2013, which was sent to them both by email and by regular mail Upon receipt of this complaint, we immediately checked our call logs and confirmed that Mrand Mrs [redacted] have never contacted the sales office for assistance, nor have they ever submitted a cancellation request They have only contacted Reservations one time, for a quote, on September 27, Furthermore, they have only logged into their account five times, the most recent being October 27, In December of 2014, Mrand Mrs [redacted] discontinued making the payments on their financed account After months of unanswered and unreturned phone calls by the billing company, their account was entered into Collections The Collections office is simply attempting to collect on a valid debt That notwithstanding, we wish to resolve this issue quickly and amicably To that end, we have already reached out to Mrand Mrs [redacted] and are awaiting their reply We look forward to a swift resolution, and thank you in advance for your time and attention to this matter

[redacted] and [redacted] purchased with Just Dreams on December 9, 2010. Prior to purchase, they attended our preview and saw a visual presentation that outlines the benefits of our program using actual examples from our website. Once they decided to purchase, they completed... documentation in which they signed their understanding of the one week cancellation policy, and that it may take up to two weeks to receive their personal login to the website. For that reason they also completed a tutorial of the live website and its use. They were issued their personal login just ten days later, on December 19, 2010, which was sent to them both by email and by regular mail. According to our records, an agent completed an online tutorial with Ms. [redacted] on December 19th after their account was activated, and Ms. [redacted] was pleased with the program. In January of 2011, Ms. [redacted] contacted us about a financial hardship they were experiencing. Their account was downgraded to assist them with their financial issues, and both Ms. [redacted] and Mr. [redacted] signed their agreement of the changes. Unfortunately, Ms. [redacted] and Mr. [redacted] never made the payments on their financed account. After months of unanswered and unreturned phone calls by the billing company, their account was entered into Collections. In addition, Ms. [redacted] and Mr. [redacted] failed to pay their Annual Renewal Fee in December of 2011. The Annual Renewal Fee is an optional fee, and as such, after a 90 day grace period their account was deactivated from usage. Upon receipt of this complaint, we immediately checked our call logs and found no calls from Ms. [redacted] or Mr. [redacted] since early in 2011. They have not called Reservations since 2010, and they have not logged into the website in more than three years. We take great exception to this complaint and believe that Mr. [redacted] is simply perpetuating false information in an effort to remove a valid debt. That notwithstanding we wish to resolve this issue quickly and amicably. To that end, we have already reached out to Mr. [redacted] and are awaiting his reply. We look forward to a swift resolution, and thank you in advance for your time and attention to this matter.

Initial Business Response / [redacted] (1000, 5, 2014/03/26) */ [redacted] and [redacted] purchased with Just Dreams on April 28, Prior to purchase, they attended our preview and saw a visual presentation that outlines the benefits of our program using actual examples from our website Once they decided to purchase, they were taken into a private office where they viewed the live website and had a full tutorial of its useThey elected to finance their purchase, and an account was setup with the billing department In November of 2011, Ms [redacted] phoned the Reservation Hotline to pay her annual feeHowever, her first Annual Fee was not due until April 28, 2012, so no payment was takenThere have been no other calls made to the Reservation Hotline, nor were they ever told they were no longer customers The last monthly payment Ms [redacted] and Ms [redacted] made on their financed account was on February 2, The billing department contacted them numerous times over the next several months, and their account was subsequently entered into Collections in July of A further review of their account shows that they have never contacted our local office for assistance of any kindIt is unfortunate that Ms [redacted] chose to file a complaint rather than contact our office directlyHowever, we wish to resolve this issue quickly and amicablyTo that end, we immediately reached out to Ms [redacted] and requested she submit a signed cancellation letter to our office directlyWe received her letter today, and accordingly expect a swift resolutionThank you in advance for your time and attention to this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My account has been closed Sincerely, [redacted]

[redacted] purchased with Just Dreams on August 7, Prior to purchase, she attended our preview and saw a visual presentation that outlines the benefits of our program using actual examples from our website Once she decided to purchase, she completed documentation in which she signed her understanding of the one week cancellation policy, and that it may take up to two weeks to receive her personal login to the website For that reason she also completed a tutorial of the live website and its use She was issued her personal login just ten days later, on August 17, 2011, which was sent to her both by email and by regular mail Upon receipt of this complaint, we immediately checked our call logs and confirmed that Ms [redacted] has never contacted the sales office for assistance, nor has she ever submitted a cancellation request She has never contacted Reservations, and has not logged into her account since The last payment made on her financed account was in October of 2013, after which she ceased payments and avoided contact from the billing company After months of unanswered and unreturned phone calls by the billing company, her account was entered into Collections in April of The Collections office is simply attempting to collect on a valid debt That notwithstanding, we wish to resolve this issue quickly and amicably To that end, we have already reached out to Ms [redacted] and are awaiting her reply We look forward to a swift resolution, and thank you in advance for your time and attention to this matter

Complaint: ***
I am rejecting this response because: the information I provided was true as to just dreams change of name that is the information I received I do accept the offer they have made to resolve this matter to forgive the debt and to remove any bad information from the credit bureau concerning this the paper work has been forward to just dreams to make this process possible thank you so very much for your help with this matter
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

*** & *** *** purchased with Just Dreams on June 4, 2013. Prior to purchase, they attended our preview and saw a visual presentation that outlines the benefits of our program using actual examples from our website. Once they decided to purchase, they completed
documentation in which they signed their understanding of the one week cancellation policy, and that it may take up to two weeks to receive their personal login to the website. For that reason they also completed a tutorial of the live website and its use. They were issued their personal login just ten days later, on June 14, 2013, which was sent to them both by email and by regular mail. Upon receipt of this complaint, we immediately checked our call logs and confirmed that Mrand Mrs*** have never contacted the sales office for assistance, nor have they ever submitted a cancellation request. They have only contacted Reservations one time, for a quote, on September 27, 2013. Furthermore, they have only logged into their account five times, the most recent being October 27, In December of 2014, Mrand Mrs*** discontinued making the payments on their financed account. After months of unanswered and unreturned phone calls by the billing company, their account was entered into Collections. The Collections office is simply attempting to collect on a valid debt. That notwithstanding, we wish to resolve this issue quickly and amicably. To that end, we have already reached out to Mrand Mrs*** and are awaiting their reply. We look forward to a swift resolution, and thank you in advance for your time and attention to this matter

*** and *** *** purchased with Just Dreams on July 25, 2011. Prior to purchase, they attended our preview and saw a visual presentation that outlines the benefits of our program using actual examples from our website. Once they decided to purchase, they completed documentation in
which they signed their understanding of the one week cancellation policy, and that it may take up to two weeks to receive their personal login to the website. For that reason they also completed a tutorial of the live website and its use. They were issued their personal login just ten days later, on August 4, 2011, which was sent to them both by email and by regular mail. Upon receipt of this complaint, we immediately checked their file and confirmed that Mrand Mrs*** have never submitted a cancellation request. They did phone the local office early on the morning of November 2, and left a message stating that they were having a financial hardship. That call was returned on November 2, 2011, and again on November 9, 2011, however there was never any reply or further communicationMrand Mrs*** made only three payments on their financed account. After months of unanswered and unreturned phone calls by the billing company, their account was entered into Collections in 2012. The Collections office has simply been attempting to collect on a valid debt since that time. Mrand Mrs*** also failed to pay their Annual Renewal Fee in July of 2012. The Annual Renewal Fee is an optional fee, and as such, after a day grace period their account was deactivated from usage. We take exception to this complaint and believe that Mrand Mrs*** are simply perpetuating information. Just Dreams has never changed its name, and treats all customers in a kind and professional manner. That notwithstanding, we wish to resolve this issue quickly and amicably. To that end, we have already reached out to Mrand Mrs*** and are awaiting their reply. We look forward to a swift resolution, and thank you in advance for your time and attention to this matter

*** and *** *** purchased with Just Dreams on October
9, 2012. Prior to purchase, they
attended our preview and saw a visual presentation that outlines the benefits
of our program using actual examples from our website. Once they decided to purchase, they
completed
documentation in which they signed their understanding of the one week
cancellation policy, and that it may take up to two weeks to receive their
personal login to the website. For that
reason they also completed a tutorial of the live website and its use. They were issued their personal login just
ten days later, on October 19, 2012, which was sent to them both by email and
by regular mail.
Upon receipt of this complaint, we immediately checked our
call logs and found no calls from Mrand Mrs***. They have never called Reservations, and they
have not logged into their program in nearly a year. Their last login took place on February 28,
and prior to that on October 18, 2014.
Updates are regularly made to the website, and the “globe” that they
mentioned has been replaced with a newer and faster search engine. However, there is no need to submit a “request
for vacations” as searches are still conducted online using the updated search
engine.
That notwithstanding, we wish to resolve this issue quickly
and amicably. To that end, we have
already reached out to Mrand Mrs*** and are awaiting their reply. We look forward to a swift resolution, and
thank you in advance for your time and attention to this matter

We received two emails from *** & *** *** on May 26, requesting the closure of their account. Their account was closed per their request, and they will no longer be billed for the Annual Fee. Both of their emails were responded to with this information that very same
day, on May 26, 2016, prior to our receipt of this complaint. Although we take exception to their filing this complaint on the same day they contacted our office, this issue has clearly been resolved. We thank you in advance for your time and attention to this matter

I received an email from ***, a Just Dreams customer service representative, on September 21st stating that my cancellation request will take a couple days to processI emailed her on September 27th and 30th requesting a status of the cancellation request, but have not heard back from her

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: My lawyer, *** *** will be in touch shortly, as this matter has not been resolvedWe will be filing a lawsuit
Sincerely,
*** ***

*** *** and *** *** purchased with Just Dreams on November 23, 2010. Prior to purchase, they attended our preview and saw a visual presentation that outlines the benefits of our program using actual examples from our website. Once they decided to purchase, they completed documentation in which they signed their understanding of the one week cancellation policy, and that it may take up to two weeks to receive their personal login to the website. For that reason they also completed a tutorial of the live website and its use.
On December 2, 2010, Mr*** and Ms*** requested to downgrade their purchase to a smaller program, and were issued a refund of the difference in program price. They were issued their personal login that same day, on December 2, 2010, which was sent to them both by email and by regular mail.
Prior to this complaint, our office has had no contact from Mr*** and Ms***. Although they logged into the website just before filing this complaint, their previous (most recent) login was in August of 2011. It would seem that now, nearly four years after purchase, Mr*** and Ms*** have simply been swayed by negative information read online. We can only conclude that they wish to cancel their account due to personal reasons.
Upon receipt of this complaint, we immediately reached out to Mr*** at the phone number he provided in his complaint. We spoke with Mr***, and resolved the issue to his satisfaction. We were quite surprised to receive the “additional information” on November 6, 2014, and we reached out to Mr*** again. This time we spoke with Ms***, who advised us that although Mr*** considered this issue resolved, she did not. As agreed, we have notified the Renewal Department of their request to close their account. Mr*** and Ms*** have been removed from annual billing, and will receive no additional communication regarding their Just Dreams account. Thank you in advance for your time and attention to this matter

*** *** (***) and *** *** purchased with Just Dreams on April 21, 2012. Prior to purchase, they attended our preview and saw a visual presentation that outlines the benefits of our program using actual examples from our website. Once they decided to purchase, they
completed documentation in which they signed their understanding of the one week cancellation policy, and that it may take up to two weeks to receive their personal login to the website. For that reason they also completed a tutorial of the live website and its use. They were issued their personal login just ten days later, on May 1, 2012, which was sent to them both by email and by regular mail.
Ms*** and Ms*** never made a single payment on their financed account, and after months of unanswered and unreturned phone calls by the billing company, their account was entered into Collections in November of 2012. In addition, Ms*** and Ms*** failed to pay their Annual Renewal Fee in May of 2013. The Annual Renewal Fee is an optional fee, and as such, after a day grace period their account was deactivated from usage.
Upon receipt of this complaint, we immediately checked our call logs and found no calls from Ms*** or Ms***. They have never called Reservations, and they have not logged into the website in the last three years.
We take great exception to this complaint and believe that Ms*** is simply perpetuating information. Just Dreams has never changed its name, and has no affiliation to the names listed by Ms***. That notwithstanding we wish to resolve this issue quickly and amicably. To that end, we have already reached out to Ms*** and are awaiting her reply. We look forward to a swift resolution, and thank you in advance for your time and attention to this matter

Initial Business Response /* (1000, 5, 2014/03/13) */
*** *** and *** *** purchased with Just Dreams on June 23, Prior to purchase, they attended our preview and saw a visual presentation that outlines the benefits of our program using actual examples from our website
Once they decided to purchase, they were taken into a private office where they viewed the live website and had a full tutorial of its useAs they were still on vacation and money was tight, we offered Mr*** and Ms*** the opportunity to postdate their processing fee, with activation occurring once the processing fee was paidThey requested the processing fee be postdated to July 23, 2011, and signed a contract as well as a credit card voucher stating as suchOur office processed the charge as agreed on July 23, 2011, and issued their login information that same day
In October of 2011, we received a letter from Mr***After several attempts at contact we finally reached Ms***, who stated that she didn't see him anymore and we would need to speak to himWe made several more attempts, and left several messages, all to no avail
Mr*** and Ms*** made only three payments on their financed accountAfter months of unanswered and unreturned calls by the billing company, their account was entered into Collections in April of
When we received this complaint, we immediately reached out and made multiple calls to the only phone number we have on file for Ms***Once again, those calls have not been returned
This pattern of non-communication has escalated a situation which could have been easily resolvedIt is unfortunate that Ms*** chose to file a complaint rather than contact our office directlyHowever, we would like to resolve this issue in a quick and amicable fashionThat being said, Federal law prohibits the unilateral cancellation of any consumer contractMs*** must send a signed cancellation request to our office directlyUpon receipt of her written request, we expect a swift resolutionThank you in advance for your time and attention to this matter
Initial Consumer Rebuttal /* (3000, 7, 2014/03/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What address should I direct this cancellation request to?
Final Business Response /* (4000, 17, 2014/04/20) */
We have been in contact with Mr*** and Ms***, and this issue has been resolvedThank you for your assistance in this matter, and Happy Easter!
Final Consumer Response /* (4200, 11, 2014/03/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank youI will send a cancellation letter, however I am curious as to what this will resolve?

*** *** and *** *** purchased with Just Dreams on June 1, Prior to purchase, they attended our preview and saw a visual presentation that outlines the benefits of our program using actual examples from our websiteOnce they decided to purchase, they completed documentation in
which they signed their understanding of the one week cancellation policy, and that it may take up to two weeks to receive their personal login to the websiteFor that reason they also completed a tutorial of the live website and its useThey were issued their personal login just ten days later, on June 11, 2011, which was sent to them both by email and by regular mail
Prior to this complaint, our local office has had no contact from Ms*** or Ms***They have never contacted Reservations for any assistance or to request a bookingAlthough they logged into the website just before filing this complaint, their previous (most recent) login was in May of
Upon receipt of this complaint, our office immediately reached out to Ms***We have left numerous messages, as well as our phone number and email addressIt is unfortunate that they chose to file a complaint rather than contact our office directlyHowever, we look forward to a swift resolutionThank you in advance for your time and attention to this matter

In August of we requested the discontinuation of Annual Renewal Fee billing for this consumer per their request. We have had no contact from this consumer since that time. Had this consumer contacted us about these recent emails, we would have gladly looked into this for them and
resolved the issue promptlyUpon receipt of this complaint, we discovered that although their Annual Renewal Fee billing account was closed, their email address was not removed from the promotional emails that are sent on occasion. We have since removed their email address from the promotional emails, and will also place a DNC on their account for good measureThis issue was a simple matter to resolve, and certainly did not warrant the involvement of the Revdex.com. However, we appreciate your assistance and consider this matter resolved. Mahalo