Just Dreams LLC

Initial Business Response /* (1000, 10, 2014/07/27) */
We have no record of receiving any phone calls from this consumer, and believe he was calling an incorrect phone number. We have been attempting to contact him since we received this complaint, however the phone number we have on file...

is no longer valid. We have already reached out to him via email, and have included all pertinent contact information. We anticipate a swift resolution, and thank you for your assistance in this matter.

[redacted] and [redacted] purchased with Just Dreams on December 9, 2010.  Prior to purchase, they attended our preview and saw a visual presentation that outlines the...

benefits of our program using actual examples from our website.  Once they decided to purchase, they completed documentation in which they signed their understanding of the one week cancellation policy, and that it may take up to two weeks to receive their personal login to the website.  For that reason they also completed a tutorial of the live website and its use.  They were issued their personal login just ten days later, on December 19, 2010, which was sent to them both by email and by regular mail.  According to our records, an agent completed an online tutorial with Ms. [redacted] on December 19th after their account was activated, and Ms. [redacted] was pleased with the program.
In January of 2011, Ms. [redacted] contacted us about a financial hardship they were experiencing.  Their account was downgraded to assist them with their financial issues, and both Ms. [redacted] and Mr. [redacted] signed their agreement of the changes.  Unfortunately, Ms. [redacted] and Mr. [redacted] never made the payments on their financed account.  After months of unanswered and unreturned phone calls by the billing company, their account was entered into Collections.  In addition, Ms. [redacted] and Mr. [redacted] failed to pay their Annual Renewal Fee in December of 2011.  The Annual Renewal Fee is an optional fee, and as such, after a 90 day grace period their account was deactivated from usage. 
Upon receipt of this complaint, we immediately checked our call logs and found no calls from Ms. [redacted] or Mr. [redacted] since early in 2011.  They have not called Reservations since 2010, and they have not logged into the website in more than three years. 
We take great exception to this complaint and believe that Mr. [redacted] is simply perpetuating false information in an effort to remove a valid debt.  That notwithstanding we wish to resolve this issue quickly and amicably.  To that end, we have already reached out to Mr. [redacted] and are awaiting his reply.  We look forward to a swift resolution, and thank you in advance for your time and attention to this matter.

Initial Business Response /* (1000, 5, 2014/05/01) */
[redacted] and [redacted] purchased with Just Dreams on June 1, 2013. Prior to purchase, they attended our preview and saw a visual presentation that outlines the benefits of our program using actual examples from our website. Once...

they decided to purchase, they completed documentation in which they signed their understanding of the one week cancellation policy, and that it may take up to two weeks to receive their personal login to the website. For that reason they also completed a tutorial of the live website and its use. They were issued their personal login just ten days later, on June 11, 2013, which was sent to them both by email and by regular mail.
Prior to this complaint, our local office has had no contact from Ms. [redacted] or Mr. [redacted]. They have never contacted Reservations for any assistance or to request a booking. Furthermore, they have logged into the website a total of only four (4) times.
It would seem that now, almost a year after purchase, Ms. [redacted] and Mr. [redacted] have simply been swayed by negative information read online. It is unfortunate that they chose to file a complaint rather than contact our office directly. However, we would like to resolve this issue in a quick and amicable fashion. To that end, we have already reached out with an offer of assistance, and look forward to a swift resolution. Thank you in advance for your time and attention to this matter.
Initial Consumer Rebuttal /* (2000, 7, 2014/05/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

(The consumer indicated he/she DID NOT accept the response from the business.)
I received a call from [redacted], Customer Service Representative who told me some changes were made and that is why I may not have known about my options. She encouraged me to write a letter and she would follow up. As far as I am concerned I entered into a contract along with my daughter. We live at different addresses, in different states, yet I was never notified nor was she of any changes or additional options. I never received any correspondence and I am a joint owner. I was never given a separate copy of contract for me to retain for review. I do not feel that this is resolved yet and still haven't received any written letters or notification by Mail nor has my daughter [redacted]. Communication was only be voicemail messages and one brief phone conversation. I do not feel this has been rectified and I still feel that I was given inaccurate information and not given any right of recession documents for,review.

Initial Business Response /* (1000, 5, 2014/05/07) */
[redacted] & [redacted] purchased with Just Dreams on May 15, 2013. Prior to purchase, they attended our preview and saw a visual presentation that outlines the benefits of our program using actual examples from our website. Once...

they decided to purchase, they completed documentation in which they signed their understanding of the one week cancellation policy, and that it may take up to two weeks to receive their personal login to the website. For that reason they also completed a tutorial of the live website and its use. They were issued their personal login just ten days later, on May 25, 2013, which was sent to them both by email and by regular mail.
Mr. and Mrs. [redacted] elected to finance their purchase, and an account was subsequently set up with the billing company. They agreed to make monthly payments over a period of four years, with the ability/option to pay in full at any time. At no time were they told they must make monthly payments for life.
Mr. and Mrs. [redacted] have logged into the website a total of only three (3) times. Their last (most recent) login was June 20, 2013. They have never called Reservations for any assistance or to request a booking.
The day after she filed this complaint, Mrs. [redacted] phoned our local office requesting cancellation. She was advised to submit a written request for review. It is unfortunate that she chose to file a complaint prior to contacting our office directly. However, upon receipt of their written request, we expect a swift resolution. Thank you in advance for your time and attention to this matter.

Initial Business Response /* (1000, 5, 2014/04/07) */
[redacted] and [redacted] purchased with Just Dreams on January 6, 2012. Prior to purchase, they attended our preview and saw a visual presentation that outlines the benefits of our program using actual examples from our website. ...

Within this presentation we showed them multiple Resort Condo weeks in Hawaii, Florida and other Vacation Destinations around the world at a substantial discount. Once they decided to purchase, they were taken into a private office where they viewed the live website and had a full tutorial of its use. They also completed purchase documents within which they initialed and signed their understanding that it may take up to two weeks to receive their personal User ID and Password. They also initialed and signed their understanding of the cancellation policy, which states any cancellation must be submitted in writing and postmarked within one week. Of note, they further initialed their understanding that "Resort and Hotel accommodations are typically available within most Vacation Destination regions throughout the World on a space available basis at the time of booking." For those areas where there are no Resort Condominiums, or when less than one week of accommodations is required, Mr. and Mrs. [redacted] have access to hotel bookings, and there are literally hundreds of hotels available in each of the cities specified in their complaint.
Mr. and Mrs. [redacted] elected to finance their purchase, and an account was subsequently set up with the billing company. In February of this year, $1,243.69 in interest was added to their billing account in error. Mr. [redacted] promptly notified the billing company, and the interest was fully removed from their account. In addition, their current late fee was waived for the inconvenience. This situation was obviously resolved to their satisfaction, as they made another payment to the billing company in March of this year. This was simply a case of human error, not a "fraudulent bill with a hidden finance charge" as Mr. [redacted] now claims.
Our records indicate that Mr. and Mrs. [redacted] last logged into the website on March 21, 2014, the day they filed this complaint. Prior to that, their last login was on April 23, 2012. They have never phoned our local office for assistance, and they have only called the Reservation Hotline a handful of times. In February of 2012 they called Reservations inquiring about a Disney Vacation. They were offered a quote and said they would call back. In March of this year, they called in for assistance with accessing the website, as well as a hotel at the end of July in Miami. They claim they were limited to the Super 8 and LaQuinta chains. However, on the website today there are over 400 hotel properties available in Miami at the end of July. Included in the first page of results are locations such as the Four Seasons Miami and InterContinental Miami. We also located over 700 hotels in the cities of Los Angeles and Atlanta.
It is unfortunate that Mr. and Mrs. [redacted] chose to file a complaint rather than contact our office directly. However, we wish to resolve this issue quickly and amicably. To that end, we have reached out with an offer of assistance, and left a message for Mr. and Mrs. [redacted] with our contact information. We look forward to a swift resolution, and thank you in advance for your time and attention to this matter.
Consumer Response /* (3000, 12, 2014/06/24) */
Just Dream has agreed to cancel the remaining charges to our satisfaction. I sent back the letter to them acknowledging we would not seek any additional inquiries. Today, I received another bill from Universal stating I have a balance due.
Business Response /* (4000, 14, 2014/07/06) */
At the time this complaint was reopened, we had not received any responses to our attempts to contact Mr. and Mrs. [redacted]. The letter they sent to us was postmarked June 25, 2014, the day after this complaint was reopened. However, upon receipt of this complaint we promptly reached out to them, and this matter has been resolved accordingly.
Consumer Response /* (2000, 16, 2014/07/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have to disagree that they attempted to contact me several times in the past (my number has been the same for 15 years), but after my formal complaint to the Revdex.com I did receive a letter stating they have agreed to cancel the remaining charges due to the dissatisfaction of our expectations of the program postdated April 29th, 2014.
After I reopened the case on 06/24/2014 after talking to the external billing office I was contacted by a very nice lady from Just Dreams who actually left me information to return her phone call. She stated that they haven't received my response letter with signatures. I told her that I mailed it. I then scanned a copy and sent it to her. She promptly responded and advised me that they would uphold the cancellation as stated on the note. She was very helpful.

This complaint appears to be based solely on negative information read online.  Prior to this complaint, our office has had no...

contact from Mr. [redacted].  However, upon receipt of this complaint we immediately reached out to Mr. [redacted] to address his concerns.  We are happy to report this issue has been fully resolved.  Thank you for your time and attention to this matter.

[redacted] and [redacted] purchased with Just Dreams on October
9, 2012.  Prior to purchase, they
attended our preview and saw a...

visual presentation that outlines the benefits
of our program using actual examples from our website.  Once they decided to purchase, they completed
documentation in which they signed their understanding of the one week
cancellation policy, and that it may take up to two weeks to receive their
personal login to the website.  For that
reason they also completed a tutorial of the live website and its use.  They were issued their personal login just
ten days later, on October 19, 2012, which was sent to them both by email and
by regular mail. 
Upon receipt of this complaint, we immediately checked our
call logs and found no calls from Mr. and Mrs. [redacted].  They have never called Reservations, and they
have not logged into their program in nearly a year.  Their last login took place on February 28,
2015 and prior to that on October 18, 2014. 
Updates are regularly made to the website, and the “globe” that they
mentioned has been replaced with a newer and faster search engine.  However, there is no need to submit a “request
for vacations” as searches are still conducted online using the updated search
engine. 
That notwithstanding, we wish to resolve this issue quickly
and amicably.  To that end, we have
already reached out to Mr. and Mrs. [redacted] and are awaiting their reply.  We look forward to a swift resolution, and
thank you in advance for your time and attention to this matter.

We have...

reviewed our call logs and voicemails for the dates and times in question, and have no record of any message from Mr. [redacted] or his wife. However, upon receipt of this complaint we immediately reached out to Mr. [redacted] to address his concerns. We are happy to report this issue has been fully resolved. Thank you for your time and attention to this matter.

Complaint: [redacted]
I am rejecting this response because: I did contacted their office to cancel this so called "service" however they told me they will no cancel and that if I do so they will report it to the credit bureaus, furthermore they said I use their live website service, which in my opinion is a sample with all the options so that no one suspects their actual website it's a FRAUD. I HAVE NOT RECEIVE A SINGLE PHONE CALL AND I CAN PROVIDE CELL PHONE STATEMENTS RECORDS TO SHOW THAT.  Also I have not logged in at all in the last 2 years  because when I did right after I got my user id and password it's because THEY HAVE NOTHING TO OFFER. If I had to file a complaint is because of the LACK of ethics and professionalism of the company. I still stand on what I said... Either CANCEL MY CONTRACT and refund me the money of more complaints will come your way. Next one is attorney general of Hawaii. Once again phone number ([redacted] 
Sincerely,
[redacted]

[redacted] and [redacted] purchased with Just Dreams on August 8, 2011.  Prior to purchase, they attended our preview and saw...

a visual presentation that outlines the benefits of our program using actual examples from our website.  Once they decided to purchase, they completed documentation in which they signed their understanding of the one week cancellation policy, and completed a tutorial of the live website and its use.  As they were on vacation at the time of purchase, and money was tight, we offered Mr. and Mrs. [redacted] the opportunity to postdate their processing fee, with activation occurring once the processing fee was paid.  They requested their processing fee be postdated to September 20, 2011, and signed a contract as well as a credit card voucher stating as such.  We processed the charge as agreed on September 20, 2011, and they were issued their personal login that same day, which was sent to them both by email and by regular mail. 
In June of 2012, Mr. and Mrs. [redacted] contacted Reservations for assistance with booking a resort condo in the Disney World area.  They subsequently booked a resort condo in Kissimmee, FL and redeemed the $500 Resort Condo Vacation Certificate they received at the time of purchase.  They received an incredible value for a family of five in a two bedroom unit near Disney World.
Mr. and Mrs. [redacted] failed to pay their Annual Renewal Fee in September of 2012.  The Annual Renewal Fee is an optional fee, and as such, after a 90 day grace period their account was deactivated from usage.  However, Mr. and Mrs. [redacted] also discontinued making the monthly payments on their financed account after September of 2012.  After months of unanswered and unreturned phone calls by the billing company, their account was entered into Collections in March of 2013.
The last communication our office had with Mr. and Mrs. [redacted] was in June of 2012, when they phoned with questions pertaining to their Florida vacation and redeeming their certificate.  They have not phoned Reservations for quotes or assistance since that time.  In addition, they have not logged into the website in more than two years.
Upon receipt of this complaint, we immediately reached out to Mrs. [redacted] at the phone number we have on file.  We have left voice messages, and are awaiting her return call.  Please encourage Mrs. [redacted] to contact us directly so we may resolve this matter.  Thank you in advance for your assistance.

Initial Business Response /* (1000, 5, 2014/03/26) */
[redacted] and [redacted] purchased with Just Dreams on April 28, 2011. Prior to purchase, they attended our preview and saw a visual presentation that outlines the benefits of our program using actual examples from our website. ...

Once they decided to purchase, they were taken into a private office where they viewed the live website and had a full tutorial of its use. They elected to finance their purchase, and an account was setup with the billing department.
In November of 2011, Ms. [redacted] phoned the Reservation Hotline to pay her annual fee. However, her first Annual Fee was not due until April 28, 2012, so no payment was taken. There have been no other calls made to the Reservation Hotline, nor were they ever told they were no longer customers.
The last monthly payment Ms. [redacted] and Ms. [redacted] made on their financed account was on February 2, 2012. The billing department contacted them numerous times over the next several months, and their account was subsequently entered into Collections in July of 2012.
A further review of their account shows that they have never contacted our local office for assistance of any kind. It is unfortunate that Ms. [redacted] chose to file a complaint rather than contact our office directly. However, we wish to resolve this issue quickly and amicably. To that end, we immediately reached out to Ms. [redacted] and requested she submit a signed cancellation letter to our office directly. We received her letter today, and accordingly expect a swift resolution. Thank you in advance for your time and attention to this matter.

[redacted] and [redacted] purchased with Just Dreams on September 9, 2010. Prior to purchase, they attended our preview and saw a visual presentation that outlines the benefits of our program using actual examples from our website. Within this presentation we...

showed Resort Condo Weeks in locations such as Hawaii, Florida and other Vacation Destinations around the world at a substantial discount. Once they decided to purchase, they were taken into a private office where they viewed the live website and had a full tutorial of its use. They chose to finance their purchase, and Ms. [redacted] paid the down payment, while Ms. [redacted] and Ms. [redacted] agreed to be responsible for the monthly payments on the financed portion of their account. For that reason, Ms. [redacted] and Ms. [redacted] were listed as the Buyers, and Ms. [redacted] and Mr. [redacted] were listed as Authorized Users on the account.
In the four years since they purchased, they have never phoned our local office for assistance of any kind. Ms. [redacted], who filed this complaint, contacted the Reservations office regarding a Resort Condo Week for the first time last month. On August 13th, she inquired about a promotional week in Lake Tahoe that was posted on our website. This promotional week was an advertised Special, and the website clearly stated the name of the resort, the price for the week, and that it was valid only for check-in on December 5, 2014. However, Ms. [redacted] wished to book that promotion for dates in September instead. She was notified that the promotion was only valid for the date listed, and was provided a quote at an alternate property for the dates she requested in September. Ms. [redacted] submitted the same request again on August 15th, this time for dates in October or November. She was again notified the promotion was only valid for the date listed, and was again provided alternate quotes. Ms. [redacted] submitted the same request for a third time on August 18th, and was once again notified the promotion was specific to December travel only.
It is unfortunate that Ms. [redacted] chose to file a complaint rather than contact our office directly. However, we wish to resolve this issue quickly and amicably. To that end, we have already reached out and left a message for Ms. [redacted] with our contact information. Should she wish to book the promotional special as shown on the website, we would be happy to assist her. If not, we are happy to provide additional alternate quotes. The alternate quotes she already received clearly deliver an exceptional value. We look forward to a swift resolution, and thank you in advance for your time and attention to this matter.

[redacted] and [redacted] purchased with Just Dreams on May 26, 2011.  Prior to purchase, they attended our preview...

and saw a visual presentation that outlines the benefits of our program using actual examples from our website.  Once they decided to purchase, they completed documentation in which they signed their understanding of the one week cancellation policy, and that it may take up to two weeks to receive their personal login to the website.  For that reason they also completed a tutorial of the live website and its use.  They were issued their personal login just ten days later, on June 5, 2011, which was sent to them both by email and by regular mail. 
Upon receipt of this complaint, we immediately checked our call logs and found no calls from Mr. [redacted] and Ms. [redacted].  They have made a total of two calls to Reservations - the last call in July of 2014, and the call before that in May of 2013.  In addition, in the last two years they have logged into the website a total of only three times.  They also failed to pay their Annual Renewal Fee in May of 2014, and as such have not even had access to the website since that time.  The only recent calls we have record of were made to the finance company regarding their monthly payments.
We take great exception to this complaint, as well as the blatant usage of the term “scam”.  Based on the information above we believe that Ms. [redacted] is simply perpetuating negative information obtained online.  That notwithstanding, we wish to resolve any issues she may be experiencing, and respectfully request that you encourage Ms. [redacted] to contact us directly so we may do so.  Thank you in advance for your assistance in this matter.

[redacted] and [redacted] purchased with Just Dreams on July 11,...

2011.  They elected to finance their purchase, and completed paperwork detailing the interest rate and payment amount over a 48 month period.  They subsequently contacted our office stating that they would not be able to afford their purchase, and were offered a downgrade of their purchase to a smaller program, which they agreed to.  This downgrade reduced their monthly payment amount, but not the length of the loan.  We believe this complaint stems from simple confusion, as nowhere does it state that the term is only 34 months. 
We have reviewed our call logs, and have no record of any calls from Mr. and Mrs. [redacted].  However, we did receive an email from Mrs. [redacted] on March 20, 2015, and have reached out multiple times to discuss this matter by phone.  Unfortunately, there was no voicemail setup and we were therefore unable to leave any messages.  We finally sent an email reply on March 31, 2015 in an attempt to resolve this matter.  Please encourage Mrs. [redacted] to contact us directly should they require anything further.  Thank you in advance for your assistance in this matter.

[redacted] & [redacted] purchased with Just Dreams on June 4, 2013.  Prior to purchase, they attended our preview and saw a visual presentation that outlines the...

benefits of our program using actual examples from our website.  Once they decided to purchase, they completed documentation in which they signed their understanding of the one week cancellation policy, and that it may take up to two weeks to receive their personal login to the website.  For that reason they also completed a tutorial of the live website and its use.  They were issued their personal login just ten days later, on June 14, 2013, which was sent to them both by email and by regular mail.  Upon receipt of this complaint, we immediately checked our call logs and confirmed that Mr. and Mrs. [redacted] have never contacted the sales office for assistance, nor have they ever submitted a cancellation request.  They have only contacted Reservations one time, for a quote, on September 27, 2013.  Furthermore, they have only logged into their account five times, the most recent being October 27, 2014.
In December of 2014, Mr. and Mrs. [redacted] discontinued making the payments on their financed account.  After months of unanswered and unreturned phone calls by the billing company, their account was entered into Collections.  The Collections office is simply attempting to collect on a valid debt. 
That notwithstanding, we wish to resolve this issue quickly and amicably.  To that end, we have already reached out to Mr. and Mrs. [redacted] and are awaiting their reply.  We look forward to a swift resolution, and thank you in advance for your time and attention to this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  My account has been closed.  
Sincerely,
[redacted]

[redacted] and [redacted] purchased with Just Dreams on March 12, 2012.  Prior to purchase, they attended our preview and saw a visual presentation that outlines the benefits of our program using actual examples from our website.  Once they decided to purchase, they...

completed documentation in which they signed their understanding of the one week cancellation policy, and that it may take up to two weeks to receive their personal login to the website.  For that reason they also completed a tutorial of the live website and its use.  They were issued their personal login just ten days later, on March 22, 2012, which was sent to them both by email and by regular mail. Mr. and Mrs. [redacted] have not logged into the website since 2012.  They also failed to pay their Annual Renewal Fee in March of 2013.  The Annual Renewal Fee is an optional fee, and as such, after a 90 day grace period their account was deactivated from usage.  In addition, they have never phoned Reservations for quotes or assistance of any kind.  The only calls we have record of were made to the finance company regarding their monthly payments. Upon receipt of this complaint, we immediately reached out to Mrs. [redacted] at the phone number we have on file.  We have left voice messages, and are awaiting her return call.  Please encourage Mrs. [redacted] to contact us directly so we may resolve this matter.  Thank you in advance for your assistance. Best Regards, Just Dreams

Our customer service department was finally able to speak with Ms. [redacted] today, 9/22/14, and will be working with her directly to address her concerns. Thank you for your diligence in this matter.

We bought into this a few years back and have not had any success booking rooms. We booked a room in San Diego.. it was the scariest room I ever had. It was in a bad area. Every time I look into booking with them, I find better deals elsewhere. It is not a great business and I regret being sucked into their scam. I have not been able to get a great deal as they promised. I paid 5 years of monthly dues but need to cancel before they take dues for something I do not use