Just Dreams LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/04/23) */
[redacted] and [redacted] purchased with Just Dreams on June 4, 2011. Prior to purchase, they attended our preview and saw a visual presentation that outlines the benefits of our program using actual examples from our website. Once they...

decided to purchase, they were taken into a private office where they viewed the live website and had a full tutorial of its use. They then completed purchase documents within which they initialed and signed their understanding of the cancellation policy, which states any cancellation must be submitted in writing and postmarked within one week. They also initialed and signed their understanding that it may take up to two weeks to receive their personal User ID and Password. They were subsequently issued their personal login just ten days later, on June 14, 2011.
Mr. and Mrs. [redacted] have not logged into the website since 2012. They have never called Reservations for any assistance or to request a booking. Likewise, we have no record of any calls to our local office prior to the date of this complaint.
Also in 2012, Mr. and Mrs. [redacted] suddenly discontinued making their monthly payments. After months of unanswered and unreturned calls by the billing company, their account was entered into Collections in May of 2013. At this point, the collections company is simply trying to collect on a valid debt.
On April 8, 2014, the same day she filed this complaint, Mrs. [redacted] phoned our local office requesting cancellation. She was advised to submit a written request for review, and promptly hung up on the company representative she was speaking with. The following day, a customer service representative phoned Mrs. [redacted] back, and left a detailed message with the same instructions. It is unfortunate that Mrs. [redacted] chose to file a complaint rather than submit the letter requested of her. However, that does not alter our position. As Federal law prohibits the unilateral cancellation of any consumer contract, Mr. and Mrs. [redacted] must send a signed cancellation request to our office as originally requested. Upon receipt of their written request, we expect a swift resolution. Thank you in advance for your time and attention to this matter.
Initial Consumer Rebuttal /* (3000, 7, 2014/04/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The day I called with my concerns. Just dreams gave me a spill about not using the computer correctly. The lady was rude and abrupt. It was after I filed this report I received a message back the next day to mail a letter. The letter is on it's way to Just Dreams and a Lawyer!

[redacted] purchased with Just Dreams on August 7, 2011.  Prior to purchase, she attended our preview and saw a visual...

presentation that outlines the benefits of our program using actual examples from our website.  Once she decided to purchase, she completed documentation in which she signed her understanding of the one week cancellation policy, and that it may take up to two weeks to receive her personal login to the website.  For that reason she also completed a tutorial of the live website and its use.  She was issued her personal login just ten days later, on August 17, 2011, which was sent to her both by email and by regular mail.  Upon receipt of this complaint, we immediately checked our call logs and confirmed that Ms. [redacted] has never contacted the sales office for assistance, nor has she ever submitted a cancellation request.  She has never contacted Reservations, and has not logged into her account since 2012. The last payment made on her financed account was in October of 2013, after which she ceased payments and avoided contact from the billing company.  After months of unanswered and unreturned phone calls by the billing company, her account was entered into Collections in April of 2014.  The Collections office is simply attempting to collect on a valid debt.  That notwithstanding, we wish to resolve this issue quickly and amicably.  To that end, we have already reached out to Ms. [redacted] and are awaiting her reply.  We look forward to a swift resolution, and thank you in advance for your time and attention to this matter.