Juvia's Place

I ordered from Juvia’s place well over a week agoThey stated on their website it doesn’t take longer than days to shipI contacted them to cancel my order days agoThey never responded, my money is gone, my order still isn’t shipped

I purchased a palette and the palette was never received

I placed an order with Juvias place on 01/11/2017,my order number is *** eyeshadow palettes in this order.These things I'm going to as a gift, and I have the experience of shopping on this site, and every palette package looks perfect, so I don't have any doubts, I did not open the packing to check the inside immediately, and soon I took all the palettes back to my countryA few days ago my friend told me, the palette I gave her was destroyed.After that, I opened all the packaging, check the other palettes ,I was shocked, although the perfect packaging outside, but inside palette is almost all broken, and apparently in the packaging of the goods inside, there are serious broken traces.I immediately wrote an email to contact the site's customer service, hoping to get an explanation and refundBut the bad news is that the site's customer service does not recognize that the products are damaged before they are packaged and shipped.This customer service told me that the deliv

I've ordered on the 18th of August two products from Juvia's Place, which were the "The Saharan Blush Bundle" (order: ***) for $(including shipping) However, I received another product instead: "magic mini palette", which I didn't order
- Wednesday, August (delivery date): I complained about the issue to Juvia's Place
- Thursday, August: They told me that I'll get a full refund, and it could take 3/business days for the refund to be reflected on my bank account
- Wednesday, september: As nothing was done from their part, I asked once again for my refund
- Thursday, september: They told me that my refund was "already next in the queue", but they won't issue a refund for the shipping fee because the shipping fee that I've paid for has been paid to the courier Please note that no such condition appears in their website, nor on the invoice
- Thursday, september: I asked once again for my refund, as there was no trace of refund on my bank

On September 1st, I placed an order for $of makeupI checked my tracking on September 9th and noticed *** said the package was undeliverable as addressed to the zip code *** my zip code is ***I contacted Juvias Place customer service and was told to fill out a redelivery request with ***, which I didThe package was never delivered and was shipped back to senderOnce again I contacted Juvias Place and it took two emails to finally get a response, weeks after I placed the orderI was told I would have to pay a reshipping feeI have purchased from this company to my address before and have never had issuesThe company even admitted there was no error on my partThey have been unprofessional and unreasonableYou can only contact them via online and they will not let you talk to managementThey would only offer a partial refundAll I want is the item I ordered and if that's not possible I want a full refund

I placed a order on December 22nd order# *** and still haven’t received my order and when I continue to track the package it hasn’t been updated and saying we received your order and getting it ready to shipI would like to know why haven’t I received my package yet and it’s almost a month later

I submitted an order on Dec 9th and was told it would be a to day shipping time Plenty of time for Christmas AS of Dec 17th the order has still not been fullfilled, I had emailed them with a status that I wanted the order cancelled Then proceded to look at my visa bill and see they had already charged me for the purchase yet it had not been shipped which is illegal!!! I asked them about this as well and have received absolutely no response from them

I ordered an eyeshadow pallet on 11/27/and to this day the company has not mail pallet I have contacted company via email multiple times I received two emails back with tracking numbers that do not workThe company has badcustomer service

On December 25, I ordered one Nubian paletteI received the Confirmation ticket that shows that I ordered oneThe final payment was $I went to my account, and I saw that it said I ordered two, which I didn't doI believe there were a billing errorThey charged my card twice, and they took $out of my accountI emailed them about the situationThey said that they are going to fix the problem and give my $backI emailed them asking when I will get the refund, and they never repliedToday, I saw that they did not give me $
I have screenshot this whole situation

I heard about Juvias Place on Instagram and I wanted to give them a tryI ordered pallets three weeks ago and I have not received themI contacted their customer service and they said they will not help me because the status of the package says deliveredBUT I DO NOT HAVE IT! there items are not that pricey but I ordered three different pallets I should have gotten them by nowTheir customer service offered me no explanation and didn't even try to assist me with figuring out why I haven't received my packageThey just took my money and could care less if they have a satisfied customer or notI will never order from them again

Placed an order on March two day priority shippingCurrently March 19th, package is still out of stateCustomer service stated I will "get it soon" and to 'have a nice weekend" in response to my inquiry about greater than two days deliveryRefused to answer any more emails at this pointin effect , I paid an extra fee for a service that was not rendered to me

The palettes are amazing

I paid for an eyeshadow palette once my package came in it was filled with two library books one of them was a Spider-Man comic the other one was how to obtain an identity in the US I emailed the company because they don't have a posted phone number they told me to send a picture of the package and what was in the package and then nobody replied so I sent out another email and I put in a *** dispute this company lied to *** *** and said that they wouldn't have sent this and now I can't get the company to respond to me I am sending out my third email to them with pictures of what was in the package as well as the package itself I just want my money back

Merchant sent damaged items and are not responding to e-mails for a resolution (ie replacements/refund)

I have been in contact with the support group but, they have been no help in resolving my issueI had placed an order on (12/1/18) and the processing went as scheduled and by (12/10/18) it had said my order was out for delivery then I never received the package when I went back to check what happened to it, it said it was shipping back to the shipperBy that time, I started seeing for a refund after many emails all the support team was saying is they would do a refund many days later I had no responseSo I contacted them again asking where was my refund they said they do it in batches that in a week I will have a responseI waited over a week and still no response or status , I proceeded to email again and asked , the support response claimed they will leave a note for the accounting team to see the status of my refund that was on (12/31/18) it I now (1/16/19) and I have sent over four emails asking about the status of my refund and , still have not received any responseI just w

I placed more than one online order with this seller for the very first time in late August of The orders were intended as gifts and when I received the packages I did not open them, I wrapped them with gift paperOnly on 9/18/were these packages opened and one (1)package I was billed for much more than I receivedThe order in question I ordered two (2) Magic Palettes at $each, one (1) Saharan Blush Volume I at $each, one (1) Saharan Blush Volume II at $each, one (1) Masquerade Palette Large at $I actually received only one (1) of the Magic Palette, one (1) of the Saharan Blush Volume I, zero (0) of the Saharan Blush Volume II and the Masquerade Palette in MINI and I ordered and paid for Large for $
I contacted the seller the same day the gifts were openedI sent evidence pictures via email of what I received, even proof of the mini when I should have received the LargeI showed proof that I only received one of the Magic PalettesI submitted proof that

I ordered two $gift cards in the middle of November but only received the code for one of theseI followed up with customer service, which took a very long time to get back to meThey finally replied but only to say they were reviewing the issueEventually, after not hearing back again, I had to buy my friend another giftI asked Juvia's Place for a refund since I still hadn't received what I bought
It was now into DecemberCustomer Service again took their time replying, but promised a refund that could take up to business daysIt has been nearly a month and I haven't gotten a refund and customer service is again not replyingI don't think I will get my money back, and I have spent months trying to follow up on the problem
Their only point of contact is an email address

I never received my order and I contacted customer service several times and still no resolutionI bought in November and I have been very patient and it doesn't seem like they care because they got their money

I ordered the Saharan eyeshadow palette for $and instead received the Saharan blush palette for $Have contacted the company numerous times and still have not received the correct product or my money backI would like the product I ordered

My order was supposed to be delivered December 9thI alerted Juvias place on the 9th that I had not received the orderTo date I have not received my orderI have requested for the order to be resent and I have received no reply