Juvia's Place

I ordered highlighters from Juvia’s place on September 28, I received a tracking number on October 2, stating that my package should arrive on October 5, On October 5, 2018, I received notification that my package had been returned due to an incorrect addressI emailed Juvia’s place, October 11, 2018, asking if my correct address was printed on the package, which they stated it wasI inquired about the time I should expect to receive my package and the “customer service representative” stated I had to wait until they received my packageI then went to my local postal office on October 12, and they ensured me that Juvia’s Place had indeed received the returned packageI emailed Juvia’s Place again on October 16,asking where was my packageThen again I get some excuse stating I would have to wait until they received my package, which I knew then they had already received itThe representative then asked me would I like the package resent or get a refund

I ordered the masquerade mini pallet the cost was supposed to be I was charged The company refuses to acknowledge its mistake as well as make it rightThe full size masquerade pallet is and the mini is I tried to resolve this with the company but they keep asking me to hold and the live chat keeps disconnectingThis company is not honoring its advertised price on its websiteI ordered pallets and didn't notice until a few days later that I was charged for the full size pallet

I have ordered from Juvias place at least times and have always received my palettes in great shapeOn one occasion I ordered enough to get free shippingthis delivery took much longer than my other ordersWhen I used the free shipping it took almost weeks to get to meEvery other time that I have paid for the cheapest option my order has gotten to me in less than a weekI would advise to not use the free shipping option and instead pay for the cheapest option you canA different carrier is used and it definitely is worth it to pay that little bitGreat quality products

I ordered and eyeshadow palette in the end of November during the Black Friday saleThe package was supposed to arrive Dec 1stIt didn't come Dec 1st because it was mis-sent to DenverI was like OK, maybe it will be redirected to the correct location (Philadelphia)Then a few days go by, it's in PhiladelphiaThen a few more days go by, and it's back in DenverThis went on for weeksIt is still happening as I type thisI contacted *** and they told me that the label was ineligible which is why it kept loopingI told Juvia's place about the situation and all they did was send me the *** tracking link over and over again claiming that they have no control over itI got in contact with the Philadelphia ***, and the lady told me that they fixed the label so it should be in my hands soonclearly this wasn't the case as it ended up back in Denver AGAINToday is January 21stSoon it will be TWO MONTHS since my package was supposed to be deliveredJuvia's Place has done

Order was placed on 3/25/Policy is that funds will not be deducted from the account until items are shippedMoney was taken from my account 3/26/Items have not shippedContacted seller today via e-mail and issue was not resolvedSeller responded with the same information that I sent to themI reached out to the seller on 3/29/and again on 4/2/Products was still not shipped I requested a refund and was told that because a label was already created, the order could not be cancelledA label should not stop a refund request if the item has not shippedI've tried to settle this issue with the seller without resolution

On August 14th I ordered some products from Juvias Place, total $I received my order # and by the next day, I received the "tracking number"I was excited to see that the company was moving fast with my order But since then the status of my package did not changeI checked Fed Ex's website and it says label created I sent an email to the company but I didn't receive a response about the items, or my inquiry This is horrible service I specifically ordered the items for an event and unfortunately, I will have to purchase an alternative because I have no clue of the status for the items that I ordered from Juvia's

I placed an order for the very first time ever on the Juvia's Place website on 12/23/ I received a shipping confirmation email on 12/27/and to this date the only status I see there is "label created." I contacted customer service via email to ask where my order is, and all I've ever gotten is that you're checking on the warehouse to figure out where my order is Your customer service rep named Maureen has not been able to provide sufficient information on exactly how you're going to resolve this issue and has ignored my request to just process a refund for my order I have complained on your Instagram account, which seems to go unnoticed Scrolling through your Instagram account, it seems like other customers have been experiencing the same exact thing Consumers choose to spend their hard earned money to support your company and buy your products, yet this is how you treat us? THIS IS SUCH POOR BUSINESS PROCESSES, EXTREMELY POOR CUSTOMER SERVICE QUALITY, AND YOU ARE JUST

On June 25, I placed an order to Juvia’s place for (20) free single eyeshadowsWhen I placed my order there was no limit as to how many eyeshadows you could orderLater in the day I chatted with a representative with Juvias place to ask her if all order would shipShe said yes that all orders would shipAfter reading a post on Facebook, Juvias place said that only eyeshadow would be sent per orderHowever the representative said that all previous orders would be honoredI want my full order sent to me as the rep promised

I made a purchase with Juvia's Place on Novovember 1, At that time the original item/bundle I wanted was not available so I opted to purchase a single item insteadThe next day I went to their website to see that they were selling the bundle that I had originally deserved so I contacted them via email and asked if I could cancel my order to place a new one for the bundle I wantedThey said that the order had been canceled and to place my new orderI did so and to my surprise a few days later I received tracking for the order I was told was canceled followed by tracking for the new order I placedI contacted them again and they said to return the package unopened for the order I canceledI wrote return to sender on the package and gave to my mailman to returnI gave it some time to deliver and then contacted themBefore this I received responses to my email but when I followed up to confirm receipt and request my refund I had to send multiple emails before I received a resp

I had ordered a total of four(4) eyeshadow palettes from Juvia's place on November 21, On November 28, 2018, I received an email notification informing me that my products has been shipped via *** *** *** *** ***On December 7th, I emailed Juvia's place asking about my shipmentI was then informed that they will check the status of my shipmentAn employee by the name of Angelica responded and told me that she will forward my order to fulfillment to have the status of it checkedOn December 12, 2018, I emailed Juvia's place again, inquiring about my shipmentI was contacted by a lady of named Jovy, who told me she apologizes that *** *** ** *** has not updated their system properly or delivered my itemsI then contacted *** on December 12, asking them where my shipment is, at which time I was notified that *** *** * *** were the ones to deliver my packagesToday, December 17th, I got a phone call from *** *** inform

I made a purchase with juvias place about in a half weeks agoI was told it take to business days to receive my shipping and it took way longer then that but that’s not the issueI contacted them via email the support line and asked about my order and was told it was being shipped back to them due to something that was out of my controlSo I asked could it be reshippee back to me and the lady said yes for a shipping fee which I had already payed for for shipping so why would I be charged twice for shippingSo I declined that and asked was there a manager or supervisor I could speak to regarding my issue and if not I would like a refundThe lady completely ignored that I wanted to speak to a manager and just issued a refundWhich was very unprofessional because every business prefer to be escalated to a manager so a manager could see what he or she could do to keep there customers happy and not have to give a refundThis lady just threw that option out of the window and whe

I recently purchased an item from this place online days later got an email saying that it had been deliveredI went to my porch to get the package and it wasn't there so I looked on front porch of the 1st floor and it wasn't there so email coustomer service and let them know and they basically said it wasn't there problem because it had been shipped and arrived at the wrong door I might add I had left them specific instructions for them to leave it at the side door inside the hall or on second floor door which is my door after a few attempt at reaching them and getting *** to contact them they emailed me and said to call the Post office and I did before hand and let them know I told them I really don't want to pay for something I never received they should have at least sent another with a signed requirement upon delivery or left it at the post office for all I know it was never delivered

Purchase a eyeshadow palette from company on November 19, 2017.My order shipped on the 20th I never received my product or an update tracking number on the progress of my itemI contacted the company asking for an update on my tracking number and was told to continue to check the tracking number frequently for updatesOn 12/18/I was notified my package was returned to the company after no attempt to be delivered to my addressI emailed the company asking when I would receive my refund and they told me on December 20,my refund request was escalated to managerI didn’t receive any other email from Juvias place until after I emailed them on January 10thThe company responded with a my refund was on high priority and should be expected in the next week As of February 15,I haven’t received my refund and was blocked from social media accounts after expressing my dissatisfaction with the company

I ordered two make up palettes from JUVIA'S PLACE, only received one, I contacted them via email over a week ago with picture proof they asked for(now those emails have suddenly disappearedCoincidence? doubtfulThey have basically stolen from me by not sending me what I paid for! I only got half of my order and they left out the more expensive palette, once again probably not a coincidence

I requested a refund for an order on 12/21/I have received emails randomly that vaguely let me know that I will receive a refund at some pointI have been told that a refund is in the queue but no email stating I am receiving a refund as been sent to meWorse yet, I had another order with them not be sent outI am being given the run around and now flat out ignored

On June 19th I ordered some products from this place, total $I received my order #*** but after almost weeks they haven't sent me any productsone week ago I received a "tracking number" but since then the status of my package doesn't change, it says label createdI already sent an email to the company but I didn't have any response about my money or mi items to ship

On December 28, I placed an order with this company Charges cleared my bank on December 29, I have been emailing back and forth about when will my order be shipped out I keep getting the run-a-round about when my order will be shipped out I finally got tired of all the lies they have been feeding me because apparently they won't ship out my order I asked for a refund and now all of a sudden, I don't get any responses to any emails anymore They have created a label but still have not shipped out I wish that I had known about all of the bad reviews that I am now seeing concerning this company Apparently they have a track record for not shipping out in a timely manner, damaged/used products being sent in orders From what I am seeing in the reviews and countless YouTube videos, they are notorious for not refunding and sending out the wrong products to the customers and when the customers email,(because there is not a phone number you can call into to talk to

Hello,
I'm writing because of an online order I placed with Juvia's Place on July 26th of this year which arrived to me damagedUpon receiving a damaged blush palette I took pictures of it & immediately emailed their customer service hoping to get a replacement shippedIn the time being I've gotten less than helpful responses that are either rude or roboticThey no longer even acknowledge the original order requestPlease advise

I placed a order on November for some eyeshadows I was charged and I waited for the processMy order said it had some issues with the shipping so I contacted them asking what was wrong with my order they said I had provided them with my wrong address I went back to double sure and I hadn’t given them my correct addressThey said they’ll send it back but till this day I haven’t received my product nor my refundI’ve contacted there coustomer service but they never replay back to me

I ordered off the Juvias place website in late June and my order was supposedly delivered on JulyHowever, the order never arrived and I don’t think could’ve been stolen because it was in my mailbox cluster locked up and I checked the mail immediately after I received the notification from *** I reached out to both companies, both claiming there was nothing they could do about