Juvia's Place

I ordered eyeshadow palettes from juvia’s place on 11/26/it’s now 12/13/and I didn’t receive my packageI emailed them my problem and they told me they can’t help me because when they track the package it says I received it but I didn’t receive the package

I’ve ordered several product’s from the company they were shipped individual all but one package was returned to Juvia’s place saying undelivered Juvia’s place wanted me to pay for shipping again to send the package back out and I refused to I requested a refund my original debit card that I used was hacked so I shut the account down and opened another account there saying they can only refund to the original card or a *** account so I gave them my *** information but I’m still being told how sorry they are and have not received my refund it’s been almost two months of back and fourth emails with them they have the product and my money I just want a refund

I ordered some items from this company and they were never delivered to me when I contacted the company they said my address was undeliverable and said that I would have to pay for shipping again I let them know that I would like to cancel the order and I would like my refund back, it has been over a month since I ordered the items and I still have not received my money back when I contacted customer service to ask them to explain to me they only reply in the phrase your complaint is being processedWhen I saw the other complaints of this same exact issue I think the whole ordeal is a scam and they never intend to give me my money back nor did they ever intend to deliver the items to me

Worst customer service I've ever encounteredThe orders are incomplete and/or wrongThe business refuses to acknowledge its errorsCustomer services representatives don't even read messages, they just respond with one-word sentences that don't even make senseThis business should be shut down, as it almost seems like they are scammersMy order was missing items, and other items were not the ones I orderedThey sent me lower-value items, and stopped responding to my messagesThey also blocked me on social media when I tried to reach out

I made a purchase from Juvia's Place on 7/13/in the amount of $After placing my order, I received an order confirmation email stating that my order was received and would be processed within 5-business daysThe next morning (7/14/17) I awoke to an email from *** on behalf of Juvia's Place asking me to confirm my order by responding with "Yes" or "No" I responded appropriately and received another email asking for me to send a photograph of my Driver's License and Debit cardI did not agree with this and demanded that either they process the order they have already charged me for or promptly refund me
After speaking with *** I emailed (7/17/17) Juvia's Place to confirm that my order was indeed cancelled and that my refund was in processInstead of Juvia's Place answering my concerns they once again ask for me to confirm my identity by sending them my Driver's License and a picture of my debit cardOnce again, I told them I would n

Placed an order on the 16th of November and received another email on the 21st that my items were being shipped, since that date the tracking information that I received has not changed all that it indicates is that the shipping label was createdI have contacted the company countless of times and all I have gotten back from them is either automated responses or being told that an investigation is being done but nothing happensThe days go by and nothing, so I don't believe it true that an investigation is being doneI think they just want to keep pushing it until they can get away with not sending me the items again or giving me my money back

I made a order before the Black Friday and one order came with items shortWhen I e-mail to their customer service and they want to list of items , bar code of packet, and I sent it out than another person from customer service want all picture of itemsI decide I don't want to sent endless e-mail

I placed an order with Juvias place on 11/13/it was supposedly shipped on 11/15/out of Midland Texas which is odd because there offices are located in New Jersey this is a tracking number they've provided to me and today is 12/10/no refund no order whatsoeverThere costumer service stinks all they respond is "your order has been shipped" okay but then as a company should ensure package gets from A to B insuredI e tried working with them on numerous occasions before coming to my last resort which was hereAll th y care about is there company making money they don't care if our packages are lostI'm not the only person that had had problems with this company and their unprofessional costumer service

I placed a order (# *** on 11/24/I had contacted the company several times because payment was taken out of my account but the shipment was still saying unfilled order as of still to this day on 12/7/When I contacted company they told me that ontop of their 5-day processing they have a additional ten day processing going on for the holidays which was never disclosed on the website anywhereI think it’s very unethical for a company to only let the seller know after several attempts to find out where my package is being shipped that it’s going to be up to 17+ days before it leaves their FacilityWhere is my package???? It’s still not sent out according to tracking information

Juvia's Place sent an email on 06/19/advertising Free 3PCS Brush Set with PaletteI placed an order on 06/20/for The Saharan II Eyeshadow PaletteI received a confirmation/shipment notification on 06/20/On 06/21/I emailed Customer Support because the shipment notice only showed the paletteMaureen Lresponded that I would have needed to place, the 3PCS, in my cart with the palette, in order to receive the item FREEI pointed out that those were not the instructions either on the website or the email and requested a refundMaureen Lresponded that since the shipment had already left they could not process a refundShe later stated that she had escalated, and per her Marketing Dept, they no longer had any supplies of the 3PCS
I questioned that too because as of this email, 06/21/@ 2:PM EST, the promotion is still showing as a banner on their website and I can place the 3PCS in the cart to purchase
The more I asked for a refund the shorter Maure

I order four eyeshadow pallets from this company on December 9th I ordered the Afrique, Masquerade mini, Festival and Saharan pallets When I received my package the Saharan pallet was missingI have gone back an forth with different representatives from this company to get this issue resolvedI want the Saharan pallet that I paid for or a refund

I supported this vendor at the Makeup Show in NY on May 8, I attempted to purchase four different eyeshadow palettes from this vendor Upon review of my purchase a little while later, I noticed that the sales person had given me two duplicate palettes as opposed to the four various ones that I requested and paid for I immediately contacted the vendor via email (their only contact option) after realizing this They contacted me back days later and told me there was nothing they could do and were unwilling to right the wrong of their staff memberThe duplicate palette has not been opened or touched by human hands so it is still brand new I offered to return the unopened (and undamaged) palette if they would provide a self paid mailing label and they could send me the palette in which I paid for Their response was "im so sorry as per management all sales are final on make up shows." This mistake was made due to the negligence of their staff and not due to any actions on

I ordered $worth of makeup from Juviasplace.comI placed my order on November 27th and I received a confirmation# ***The email they sent me said I would receive tracking info once the products were shippedIt is now December 4th and I have yet to receive any tracking infoThe shipping method I paid for was supposed to only take 5-daysIt is now the 7th day and I haven’t received anythingI contacted their customer service but only received an automated message from someone named “Mari” the message kept saying my order was still being processed and that I would receive my tracking info shortly but still I haven’t received anythingI asked “Mari” more questions but I only kept getting the same message that’s how I knew I wasn’t even speaking to a real personI just need Juvia’s place to either send me what I ordered or return my money

First off: I was given these products as a Christmas giftNow with that being said, I love the look and would still probably purchase from the company on my own IF they fix their horrible customer service issuesThe mentor that gave it to me couldn't until January because her package was "badly damaged" and the eye shadows were brokenShe stated she only asked for replacements and had trouble doing thatI decided that given that her newest order came the same way, that I would take the initiative to inform the public that although the products are lovely, until customer service gets better be waryI will be

I placed the order from this company however I have never received the package.They kept saying that the package says delivered because of the valid tracking informationBut I never received the packagethey refused to give me a refund.They were not even willing to investigate about package.So I had to contact the ***.That’s their resposbility to ensure that buyer has received the productIt is not a good company at all because I know so many companies try to resolve this type of case with their customers.They do not even have a contact number on their website

I ordered on November 16th for a total of $Shipping label was created on November 21stI contacted Juvia's Place several times and they have said it's during their busy timeThey also noted the otder fulfilled which is not true I contacted them again two days ago with no responseI just want a refund now

Juvia's Place is advertising "Get a free 3pc brush set with a palette purchase while supplies last, limited quanties available." (Typo on "quantities") I made two purchases on 06/20/18, the first one at 8:a.mand the second at 10:a.mThe first purchase I made did not show that I will receive the free pcmakeup brush set so I made a second purchase and that one did show a free pcmakeup brush setI contacted the company first via email, without a responseSecond through Instagram, got only one response which didn't resolve anythingLastly, I did a live chat via www.juviasplace.com with a representative and was told that they will only give the free brushes ONCE per accountNowhere on their website does it say that, they didn't specify that on their Instagram eitherI am not the only one experiencing this issue, I've messaged a few other customers via Instagram and they too are having the same issue and are being given different excusesThere is no "fine print" where

I placed a preorder in May of that was to ship early June of Due to the company placing two shipping addresses on the mailing label, my shipment never camePer an email from the company, they told me to follow up with ***I spent hours with them trying to intercept the package and was finally told nothing could be done because of the original mailing label errorI contacted customer service at Juvia's Place and requested my money backThe company told me I had to wait until the product came back to the warehouseThe package is lost due to no fault of my own and Juvia's Place won't refund issue a refund and the company won't respond to my inquiries

I ordered from Juvias place November 26, they said it will be delivered in 7-business daysit is now January 11,and they have not shipped my product and now they won’t respond to any emails or messages nor will they refund my money

I ordered from this company on December a highlighter in a eyeshadow paletteOn December my palate and highlighters still hasn’t been shipped or confirmed , So then I requested a refund and they told me it would take to business daysAfter the three business days I still hadn’t received any contact from the company and I have sent two emails and now the company are not even responding back to me anymore I just want my money back