K3JS Ventures, Inc.

we reached a solution that is agreeable to the customer

If the customer will provide a copy of her receipt and we're able to confirm the unit was purchased from an authorized retailer, we will consider her unit for warranty coverage

we have made arrangements to resolve this issue

Customer's batteries are in the process of shipping

We've attempted contact with customer and received the following response:I'll communicate through the Revdex.com, so there's a public record of your ***baggery. On Mon, Mar 6, at 7:AM, *** *** ***.com> wrote:Hi Stephanie! I tried to reach you via phone, I am
sorry I missed youPlease feel free to contact me by phone or by replying to this emailI’m writing you regarding the Psander that you purchased in October of 2016.Thank you, We will attempt contact with customer again and request proof of purchase so we can process a refund

We contacted the customer, discussed situation, made recommendations and came to agreement on solution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as they follow through with providing the part
Regards,
B*** P***

I purchased the grill on 11-25-It has a year warranty on BurnersThe replacement part I need in s Burner heat tent

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have contacted the customer and reached a resolution

The *** charger is designed to operate as described in its user’s manualThe customer’s charger was determined to be working properly and does not contain a defect or design flawThe customer’s batteries were between 7-years and deemed to have expired due to wear and tear and within an expected lifetime range

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

We've been unable to reach customer with resolutionHis replacement blower is scheduled to arrive at his home today

we've contacted the customer and arranged a resolution

we have contacted the customer and reached an agreement to this issue

We have obtained a copy of customer's receipt to validate warrantyAn order for a replacement unit has been entered, and customer has been informed of shipping schedule

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The customer’s receipt reflects her unit was purchased from an *** reseller called “*** ***”They are not an authorized retailer of Ryobi products, therefore, we will not consider her unit under our warranty policy. John G***Techtronic Industries Power Equipment

we've attempted contact via phone and email and have not yet received a responseWe'll continue our attempts to reach this customer

We spoke with *** *** and have agreed to send her one battery at no charge*** *** has agreed with this solution