Karma Mobility Inc.

Hi [redacted],
Thanks for following upSince we're experiencing higher than return volume, and processing returns in the order they're received, refunds are taking substantially longer than to process.
"line-height: 1em;">We'll send you an email as soon as your refund has been initiatedBased on the date we received your return (confirmed received at our fulfillment center on 3/**), our 4-week timeframe for processing refunds, and the fact that we're heavily delayed due to high volume, I anticipate you'll receive confirmation of your refund within the next few weeksThanks in advance for your patience and understanding.
In the meantime, feel free to reach out to me directly at [email protected] (ATTN: Alex)
Best,
Alex F[redacted]

Hi [redacted],
Thanks for following upSince we're experiencing higher than return volume, and processing returns in the order they're received, refunds are taking substantially longer than to process.
"line-height: 1em;">We'll send you an email as soon as your refund has been initiatedBased on the date we received your return (confirmed received at our fulfillment center on 3/5), our 2-week timeframe for processing refunds, and the fact that we're heavily delayed due to high volume, I anticipate you'll receive confirmation of your refund within the next few business daysThanks in advance for your patience and understanding, and my apologies again for the lengthy waitIn the meantime, feel free to reach out to me directly at [redacted] (ATTN: Alex)
Best,
Alex F[redacted]

Hi [redacted],
Thanks for following upSince we're experiencing higher than return volume, and processing returns in the order they're received, refunds are taking substantially longer than to process.
"line-height: 1em;">We'll send you an email as soon as your refund has been initiatedBased on the date we received your return (confirmed received at our fulfillment center on [redacted]), our 2-week timeframe for processing refunds, and the fact that we're heavily delayed due to high volume, I anticipate you'll receive confirmation of your refund within the next few weeksThanks in advance for your patience and understanding.
In the meantime, feel free to reach out to me directly at [redacted]
Best,
[redacted]

Hi Marinel,
Thanks for following upSince we're experiencing higher than return volume, and processing returns in the order they're received, refunds are taking substantially longer than to process.
"line-height: 1em;">We'll send you an email as soon as your refund has been initiatedBased on the date we received your return (confirmed received at our fulfillment center on 3/*), our 2-week timeframe for processing refunds as stated on the returns section of our website, and the fact that we're heavily delayed due to high volume, I anticipate you'll receive confirmation of your refund within the next few daysThanks in advance for your patience and understanding.
In the meantime, feel free to reach out to me directly at [redacted] (ATTN: Alex)
Best,
Alex F[redacted]

HI [redacted], 
Your refund will be processed through [redacted]. 
Please let me know if you need any additional help. 
Best,
Erin

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

company offered unlimited data.
halfway through the prepaid billing cycle, the company dropped the unlimited data, added a cap and lowered speeds.

HI [redacted], 
Your refund will take place when your device is returned to our warehouse. 
If you need to request a return label, you can do so here - [redacted]. 
If you need further assistance, please feel free to email me through our support channel ([redacted]) attn: Erin
Best,
Erin A[redacted]
Karma

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I am  just like  other customers , Karma  claims  they refund the money  and  we never see it. I guess I join  the lawsuit  being  setup   by  state new york Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 By forcing me to put a payment on file for an automatic charge, that constitutes a contract. At this point in time, you, Karma, are n breach of contract. Therefore the resolution is to adhere to the agreed upon contract for a minimum of 6 months of time.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 The business acknowledges they owe me my refund for over 2 months yet can't find time to actually make the refund.. I keep getting the excuse that I am still in line and that they will process my refund when they have the funds ... they have had my money now for over 6 months... they just need to refund my $639 at best or $489 at worst ... They kept charging me after I informed them I did not agree to changing the terms of my PREPAID year worth of unlimited service and should have refunded me at that point in December of 2015 
 [redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],Thanks for following up. Since we’re experiencing higher than normal return volume, and processing returns in the order they’re received, refunds are taking substantially longer than normal to process. We'll send you an email as soon as your refund has been initiated. Based on the date...

we received your return (confirmed received at our fulfillment center on April [redacted]), our normal 2-3 week timeframe for processing refunds, and the fact that we're heavily delayed due to high volume, I anticipate you'll receive confirmation of your refund within the next few weeks. Thanks in advance for your patience and understanding, and again, my apologies for the lengthy wait.In the meantime, feel free to reach out to me directly at [redacted] (ATTN: [redacted])Best,Alex F[redacted]

I understand your concerns, and we do not want you to have to feel stuck with a product that no longer works for you. 
We are happy to help you get your Karma Go returned for a full refund including the data you purchased as well. You can use our Return Center for this:...

[redacted]

Hi [redacted], While I don't have exact insight as to when your refund will be processed, it does appear that it's in line to be done by the end of this week. In the meantime, please feel free to contact me through support (Attn: Erin) if you need any further assistance. Best,ErinKarma

Hi Patricia, Looks like your refund is all set now. Let us know if you need more help.

Company has been selling a product which doesn't exist as yet. Collects the money, has been delaying release since Dec. 2014, raises the price of the item from 100-150. Advertises like crazy selling more products which they can't deliver. Customers who cancel would need to buy their product (if it is completed) at a higher price so many hold out hoping it will come to fruition, meantime president of company releases monthly updates holding a carrot for completion that month...now doing weekly updates promising more of same, stopped responding on blog site.....
Wasn't [redacted] arrested for a scheme like this? Bigger bucks but still manipulating people and money. My advice to anyone considering buying anything from Karma is don't until they actually have a product to sell!

Hi [redacted], I'm sorry to hear that you did not receive our response back to your Customer Support inquiries. They came into our queue as [redacted] so I'm wondering if there might have been a wire crossed somewhere. We also don't have phone support at this time which is why there is no phone number...

listed on our site directly. The phone number you found on the internet is our Office Managers which is why she answered it like she did. At the moment, we are running a little bit behind our shipping schedule. We are set to resume shipping on Friday and will work quickly to get devices out ASAP. You will receive an email with shipping confirmation either Friday or at the beginning of next week. Please contact support directly if you wish to cancel your order for a full refund, should this timeline not work for you.

Hi [redacted],
Thanks for writing in. It looks like this has already been refunded.
Please reach out to us should you need anything else.
Best,
Alex

Hi There, 
It appears your order has shipped. Here's the UPS tracking information. 
sans-serif;">[redacted]
Please let us know if you need any further assistance through our support channel.
Best,
Erin A[redacted]