Karma Mobility Inc.

I understand your concerns, and we do not want you to have to feel stuck with a product that no longer works for you. While we can no longer offer the original product, we are happy to help you get your Karma Go returned for a full refund including the data you purchased as well. You can
use our Return Center for this: ***You can email Customer Support directly for any additional help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is unacceptable and its the same response I get from Karma Customer serviceEvery time I've contacted Karma they tell me two to three weeks yet its been two monthsKarma acknowledges they received my return yet can't refund me? My patience has ended
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi There,
If for some reason you aren't happy with your Karma Go, you can return it to us within days for a full refund on the hardwareWe've extended that time period to allow those who wanted to return their device because of the changes to Neverstop.Service refunds
depend on your account typeOn Refuel, you'll get a refund for any data left unusedWith Pulse, you'll be refunded for the device only since your service has already been used.You can learn more about our return policy here.
***
Let me know if you need more help.
Best,
Erin A***
Karma

I understand your concerns, and we do not want you to have to feel stuck with a product that no longer works for youYour speeds have been returned to up to 5Mbps where available. While we can no longer offer the
original product, we are happy to helpWe can do one of two things here -
We can add some credit into your account to go towards your next month of Neverstop OR you can get Karma Go returned for a full refund including the data you purchased as well. You can use our Return Center for this: ***
Feel free to contact support directly (you can put attn me if you'd like) and we can address this further.
Best,
Erin A***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This complaint is in reference to a previous complaint that still has not been resolved, ID # ***I was told on several occasions that I would receive my refund in - weeksIt has now been another six weeks and I still have not received the refundThis has gone on for way too long and and needs to be resolved immediately
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have been told since December 2015, that a refund takes only to weeks and once the company finally sent me a return label and RMA #, I used their shipping information and have a receipt showing the device was received on 3/**/I have attached the relevant documents and now that it is weeks later and I still don't have a refund, it's time the company finally makes good on actually refunding the full amount owed to me. If you go to the karma *** page, you'll see there are countless others who are also still waiting for company to do the right thing
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I talked to *** today 03/**/and they said there isn't a case open or any record you talk to them and there is no reason why you can't send a refund.
They will be contacting you shortlyPlease resolve ASAP!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I understand your concerns, and we do not want you to have to feel stuck with a product that no longer works for you. While we can no longer offer the original product, we are happy to help you get your Karma Go returned
for a full refund including the data you purchased as well. You can use our Return Center for this: ***
OR we can refund your monthly subscription cost

We made a mistake and now it's our job to figure out the best way to create a frictionless way to get people online in the spaces between your home and office or wherever you want to goWe'll get there, but there's a lot to be done. In the coming months, we will be working on options for our
customers to continue to make Neverstop work for everyoneI don't have an exact timeline but if you'd like to contact us through support directly, I am sure we can help make this transition easier for you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I understand "Karma Go's" refund policy and communicated that these options are less than acceptableDue to the circumstances these are the only options Karma intends to offer so as a consumer I am being obligated to accept these new terms or return my device for a full refundI am returning my device for a full refund but as a consumer the inconvenience and non-chalant change of service from Karma over all has not been addressed or resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
TOTAL FABRICATION TO COVER UP THEIR INCOMPETENCE!!!!! Attached FedEx Tracking Report documents receipt at their facility on February **, 2016.Kindly confirm that attachments were received with this response.Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
For now we'll see how this goes
Sincerely,
*** ***

Hi ***,Thanks for following upSince we’re experiencing higher than return volume, and processing returns in the order they’re received, refunds are taking substantially longer than to process. We'll send you an email as soon as your refund has been initiatedBased on the
date we received your return (confirmed received at our fulfillment center on 3/*), our 4-week timeframe for processing refunds, and the fact that we're heavily delayed due to high volume, I anticipate you'll receive confirmation of your refund within the next few weeksThanks in advance for your patience and understanding. In the meantime, feel free to reach out to me directly at *** (ATTN: ***)Best,Alex F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:It has been weeks since Karma received the return on 2/**/per *** ** (#***), not March *** as indicated in Karma's reply Inexcusable to have waited this long and still no definitive refund date (which was part of the original complaint) After this amount of time, should be prioritized and processed immediately They have had plenty of time to hire additional people to process refunds.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,
Erin here, Head of Customer Experience.
It appears that your refund has been processed and we can confirm with our CC processing company that it went through correctlyI've attached the receipt from them directly with the refund information.
I am happy to provide any further information the bank may need to find the refund on your account.
Best,
Erin A***
Karma

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received any email confirming a refund, per the message from the company, nor have actually received a refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I got the basic same information from them on 3-**-16, and there has still not been a credit back to my account for the $189, and they have been telling me the very same thing ever since they received my returned unused/unopened unit on 3-*-16, which has been weeks now So no, this does not resolve my complaint at all
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

They lie about their Neverstop plan and change in week on the plan and add data cap when they told use they never put a data cap and throttle or speed

Hi ***,
Thank you for your emailWhile we don't have exact insight as to when your refund will be processed, it does look like yours should be done by the end of this week.
In the meantime, please feel free to contact me directly through support (Attn: Erin) if you
need any further assistance. Best,
Erin
Karma