Karma Mobility Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Perhaps you need to check your records - I received confirmation that it was received from Keith as follows
Keith (Karma)
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*** Customer Service
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,Thanks for reaching out, and my sincere apologies for the overly lengthy wait on the processing of your returnCommunication you've received in the past referencing the significant delays due to a heavy backlog of returns are correctWe're processing all returns in the order received
to keep the process as fair and as equal as possible (albeit lengthy) a process for everyoneWhile this is by no means an ideal scenario, we're working daily to process as many returns and their respective refunds as possible, but have to work with the resources available to us. While it is taking much longer than even any of us ever anticipated, we are working through it, and you will get your refundBased on the date your return was checked in at our fulfillment center, April ***Since we're still working through returns received in the month of March, it'll still be a little while before your refund is on the way (8-weeks). Again, I know this is far from ideal, and I thank you for you continued patience and understanding as we continue to work through all outstanding returnsIf you have any follow up questions you can reach me directly at *** (ATTN: Alex).Best regards,Alex

Hi ***,Thanks for following up.As stated previously-- for your first month of service, you received Neverstop as it was originally advertised, unlimited for the entire monthYou are now mentioning unusable speeds 90% of the time, but any communication from you during that period was strictly praise for the Neverstop service, and not a single complain about speed (or anything else)The following month you received Neverstop as originally advertised for the first two weeks of service, at which point it was changed to include a 15GB high-speed data capRegardless of how much data you had already used for that month, we reset your usage to 0GBAt that time you (and everyone else) were offered a full refund which would have included that month of service had you not used itUnder the new plan, you continued to use the service until hitting the 15GB cap before opting to return the device. Again, the service was used in full for the first month of service with unlimited data, and used in full under both versions of the plan for the second month making them ineligible for return. When your refund is processed, it will include the full price paid for the Karma Go unit, as well as the third (unused) prepaid month of service originally purchased.Feel free to reach out to me directly at *** (ATTN: ***).Best,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
If the product was received back in the warehouse on April * and we are being told that our refund will be an additional to weeks from now, that makes the return policy four to five months. That is unacceptable, there is no excuse no matter how overloaded with returns that someone might be that it takes months for a return. If that is the case then this company needs to review their policiesI live in an area with no high speed internet and this would be a great option for those living in the area of the new towers. We will never in the future buy this product even though it could be an option as more cell towers are being put up in my area and I will tell everyone I know not purchase this product as their return policy is terrible.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,
Thanks for following upSince we’re experiencing higher than return volume, and processing returns in the order they’re received, refunds are taking substantially longer than to process.
We'll send you an email as soon as your refund has been initiatedBased on the date we received your return (confirmed received at our fulfillment center on 3/*), our 2-week timeframe for processing refunds, and the fact that we're heavily delayed due to high volume, I anticipate you'll receive confirmation of your refund within the next few weeksThanks in advance for your patience and understanding.
There isn't any "slow play" here, and certainly no maliceWe're working through returns/refunds as quickly as possible with the resources at our disposal, and processing them specifically in the order received to ensure we're getting to every return in the fastest possible timeframeI understand the wait time has been less than desirable, but know that we're trying to work through this in the most timely manner possible while being fair (consistent) with everyoneIn the meantime, feel free to reach out to me directly at *** (ATTN: ***)
Best,
Alex F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I've been in touch with Karma's reps for five months and given all kind of excusesPlease forward my attachments to help them locate my account and my email
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,Thanks for following upSince we’re experiencing higher than return volume, and processing returns in the order they’re received, refunds are taking substantially longer than to processI understand it's an inconvenience, and my apologies for the lengthy wait-- we're
working through all return and refund processing as quickly as we can right now.We'll send you an email as soon as your refund has been initiatedBased on the date we received your return (confirmed received at our fulfillment center on March ***), our 2-week timeframe for processing refunds, and the fact that we're heavily delayed due to high volume, I anticipate you'll receive confirmation of your refund within the next week or twoThanks in advance for your patience and understanding. In the meantime, feel free to reach out to me directly at *** (ATTN: ***)Best,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I will be unsatisfied until I get a set date that I will get refunded
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved However, they said that until the device (which I purchased)
returned to their warehouse, their system continues to bill customers I would like my complaint to be listed to warn and help protect others There is no obligation to return the device if service is cancelled, yet they are essentially requiring customers to keep paying for unused service
Sincerely,
*** ***
E-mail from Karma regarding the charges:
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Hi ***,
Thanks for following upSince we’re experiencing higher than return volume, and processing returns in the order they’re received, refunds are taking substantially longer than to process.
"line-height: 1em;">We'll send you an email as soon as your refund has been initiatedBased on the date we received your return (confirmed received at our fulfillment center on 3/**), our 2-week timeframe for processing refunds, and the fact that we're heavily delayed due to high volume, I anticipate you'll receive confirmation of your refund within the next few weeksThanks in advance for your patience and understanding, and my sincere apologies for the lengthy waitIn the meantime, feel free to reach out to me directly at *** (ATTN: Alex)
Best,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have received communication from Karma that they will refund the price of the device which I have returned, but not the full purchase price, which included month of unlimited data However, on January *** they charged my account for another month of unlimited data Januar* *** they sent the email that, so sorry, unlimited has a limit of GB, but once reached you will still be able to do email etc at slower speeds The slower speeds wouldn't even download an email with no content except "test"In the subject I expect the $I paid for the device and the $I paid for another month of unlimited data I did not receive.I have not yet received any refund at all
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***, I will be in touch with you directly to get this resolved

Hi ***, I understand the wait has been very lengthyMy apologies for that, but please know that what we've communicated to you when you've been checking in the status of your refund is correct
class="p2">I can see that your return was confirmed received (checked-in) at our fulfillment center on March ***, which means it was then added to the queue of returns to be refundedWe have had, and currently have significantly higher than return volume, which is leading to heavy delays on all refundsThis is not specific to you, and in order to keep things as fair as possible, albeit lengthy, we're only processing refunds in the order which returns have been received. Based on your return date, I do anticipate you'll receive confirmation of your refund details in 6-weeksI know this isn't the immediate response you're looking for, but understand we're working through this is as quickly as possible, and I can assure you we'll process your refund just as soon as is humanly possible with the resources available to us right nowThanks in advance for your continued patience and understandingPlease do let us know if you need anything else in the meantimeBest,
Alex

Hi ***, Again, since we are working together through the support channel, I will keep all of that in one place. Best,Erin A***Karma

Hi Lisa,
Per your *** return label (Tracking: *** ***), your device was delivered on March ***, checked in received on March ***. Since we’re experiencing higher than return volume, and processing returns in the order they’re received,
refunds are taking substantially longer than to processWe certainly don't expect or hope that anybody forgets about their refund, it's simply a matter of getting through all of them in the most fair manner possible, which is in the order receivedWe'll send you an email as soon as your refund has been initiatedBased on the date we received your return (confirmed received at our fulfillment center on 3/**), our 2-week timeframe for processing refunds, and the fact that we're heavily delayed due to high volume, I anticipate you'll receive confirmation of your refund within the next few weeksThanks in advance for your patience and understanding, and my sincere apologies for the lengthy waitIn the meantime, feel free to reach out to me directly at *** (ATTN: ***)
Best,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There is nothing you can do other than to fulfill your original offerYour company have done everything from ignoring my emails to blocking me fro m posting on your *** pageYou have also done this to othersWe have organized and will also be taking legal action against your company's actionsWhen you advertise something, then change what you agree to offer and do not even follow your own company terms of service there is a problemYou now have multiple complaints here, with the FCC and the Attorney General regarding your illegal actions
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,
As Keith mentioned, your refund has been entered for processing and you will receive confirmation of it this weekBest regards,

Hi ***,Thanks for reaching out, and my sincere apologies for the overly lengthy wait on the processing of your returnResponses you've received in the past referencing the significant delays due to a heavy backlog of returns are correctWe're processing all returns in the order received to keep
the process as fair and as equal as possible (albeit lengthy) a process for everyoneWhile this is by no means an ideal scenario, we're working daily to process as many returns and their respective refunds as possible, but have to work with the resources available to us. Based on the date we received your return and where it currently stands in our return processing queue, it looks like your refund is slated for processing within the next two weeks, depending on how many we're able to process each dayIf you have not received confirmation by next Friday (Septembe* ***), please don't hesitate to reach back out to us and we'll look into this further.Again, I know this is far from ideal, and I thank you for you continued patience and understanding as we continue to work through all outstanding returnsIf you have any follow up questions you can reach me directly at *** (ATTN: Alex).Best regards,Alex

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint
has NOT been resolved because:
They have not refunded any amount at all to meThey have made no effort to contact me whatsoeverThis is a complete fabrication on their part
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is another form letter that ignores the connectivity issue of the device"The home use" issue is a red herring as I repeatedly asked if this device would replace clear service and was assured it wouldI also use this for work and it has cost me hours and money not living up to its extravagant claims
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***