Kaspersky Lab, Inc.

Hello ***,According to our records, your request has been resolved.If you have any further questions or concerns, please update us by replying to this email or through the My Kaspersky website. If you do not reply we will automatically close your request in day(s)

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[Kaspersky originally agreed to refund us more than that and then changed their minds to a lesser amountNothing in regards to endpoint was brought up because the main focus at that time was encryption but their endpoint solution is not working either.]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments
below.
I don't understand this at all. I told you in the letter I am disabled and can only do regular e-mails.Money is not a problem but I will have to write checks and not pay on the internet. I cannot do calls. Only straight e-mails.Have someone send me a regular e-mail is large print.You are required by law to make accommodations for the disabled
Regards,
*** ***

Will have a supervisor review his order and issue the refund

A manager did reply to the customer and provided a new year Total Security code and trouble shooting steps to improve the speedWe are currently still assisting customer with new issue that presented itself after the upgrade

We will have a supervisor contact the customer to help resolve his issue

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Could you please be more specific and let me know what terms of the rebate your company feels I have violated? They seem to imply that participating in several Kaspersky rebates is a violation of the terms and conditions however, I don’t see anything to reflect this In fact, each of my rebates has been approved by your rebate company so I don’t see how you can invalidate them now after the fact.
Regards,
*** ***

We are having our Retail Distribution and Sales Support Manager review his submission and we will contact him

We will have a supervisor contact the customer to provide the refund

we will have a supervisor contact the customer

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add...

your rejection comments below. 
In email that I received from the company they promised to comply with my request and send me a check. Unfortunately I still have not received it. Now I have to reject their response and would like to reopen my request. 
Regards,
[redacted]

we will have a supervisor contact him to provide the refund

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
 
Regards,
[redacted]

We will have a supervisor contact the order processing company and the customer

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the...

business response that my complaint will be closed as resolved.  Regards,
[redacted]

Customer was notified on 8/25/2016 that a refund was  being processed and standard processing  time is 10- 12 weeks.At this time, Kaspersky considers this case closed.  Thank you, and have a great day.

We will be keeping the case open until we are notified that he received the check

We checked with our Premium services and they did not find any order,  we think the customer contacted a 3rd party support provider  and recommend that they dispute the charge with their credit card company or [redacted].. In the meantime, we will have a supervisor reach out to the customer to...

investigate further.

We will have a supervisor resolve this for the customer

We are recontacting the order processing team and their management on this.