Kaspersky Lab, Inc.

we will contact the customer with the refund reqirements we will need.

Customers order has already been refunded, we will have a supervisor  contact him

We will have a supervisor reach out to issue the refund

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. However, I still need to wait and see if the business complete their promise.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have...

determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
 My case is not resolved. Please do not close it. I have the email from you folks telling me you would keep this case open until I received the refund I was promised by this company. I have not received the refund from this company in fact I have forwarded emails sent from them and they are trying to close my case too. If you are closing that please contact me to open another case against Kaspersky for the same issue.
Regards,
[redacted]

We will have a supervisor contact the customer. ?

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues...

and/or concerns in reference to complaint # [redacted]. . 
Awaiting further action from business.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Here is what I received from Kaspersky.  They are telling you they will refund me but then they email me this:Kaspersky Lab SupportAug 25tomeHello [redacted],Thank you for your response.Hello [redacted]. I appreciate the information you provided. I checked your Activation code and it was purchased from [redacted].Since you purchased through a local vendor or other website, unfortunately due to different legislations and consumer protection laws Kaspersky Support is unable to process a refund for you. We urge you to contact your local dealer to verify their policies to exchange the product or request a refund. We apologize for any inconvenience this may cause.Please be advised that I will be closing this case to avoid follow-up Emails from our end.Thank you for contacting Kaspersky Lab Technical Support. Have a great day!If you have any further questions or concerns, please update us by replying to this email or through the My Kaspersky account website. If you do not reply we will automatically close your request in 5 day(s).Best regards,[redacted] I | Technical Support | Kaspersky Lab  Regards,
[redacted]

We are checking with our Retail Distribution and Sales Support Manager and will have a supervisor contact the customer with more information

Revdex.com:
Yesterday I got email from the business with 2 years subscription and ETA for patch that will fix the product. I have reviewed the response submitted by the business and have determined that the response does...

satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

On checking his order, it was already refunded on 3/6/2018, we will have a supervisor confirm this with him

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to...

accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Customers account was credited today with the refund.  Credit  $89.24   Completed  9/20/17 We are extremely sorry for the frustration this has caused you, and we apologize.

Due to company policy, we are unable to refund a product past 6 months and your 2014 purchase ran for the full...

year. We can however refund the 2015 renewal. As compensation, we can provide a free Total Security code for this year at no cost if you are still using our product. Let me know if this is acceptable. ( still awaiting reply )

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand...

that by choosing to accept the business response that my complaint will be closed as resolved. I do however take issue with the fact that Kaspersky initially told me to speak to a third party to resolve the situation - it wasn't until I filed a complaint with the Revdex.com that Kaspersky took the action to refund my money. Kasperskys resolution process is not up o standard for a global organization - it is very convoluted and fraught with extra steps that a client should never have to go through - its as if Kaspersky wants to make the process of resolving an   issue so frustrating that you will finally just give up and stop persuing it. I no longer trust Kaspersky as a company and I am now engaging other providers to fulfill my needs. Thanks to the Revdex.com for the quick help in getting my issue resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business...

response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I...

understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]