Kaspersky Lab, Inc.

We will have a supervisor contact the customer .

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business...

response that my complaint will be closed as resolved. 
Regards,
[redacted]

Customer has been contacted by a supervisor to resolve her issues. We apologize for the inconvenience.

We will have a supervisor contact the customer to help resolve her issue.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I tried to  add some  error  messages snapshot here, but it couldn't let me to add them here.  The company is Kaspersky, and the name appeared on the [redacted] account that deducted my $199 and $100 on 4/22/15 was by the name of [redacted] (their accounting manager).  The company promised to call me back at ###-###-#### (my home phone) on 4/25/15 @8am to fix my PC, but on 4/28/15 they informed me that they were unable to connect to my phone on 4/25/15 which was a lie.  If they were not able to reach me on 4/25/15, then they waited a few days later to cal me (not until [redacted] asked to stop payment).  I had talked to other people on the same day without any problem of my land line.  On 4/28/15 @11:35am, they called my home and my Dad told them to call my office at ###-###-#### (which I can see from the caller ID is from a 339 area code).  They promised to call me at my home @6pm that same night to fix my PC, but I didn't receive any calls from them.  My computer got entirely crashed before that which was on 4/27/15 and I had to get a new one.  On 5/2/15, Kaspersky called my home @11:55am to ask why I asked [redacted] to stop payment.  Their phone got a lot of statics which they had to call back a few times.  I finally talked to them and told them that their service was extremely poor and it had been over a week (nothing really got fixed and the more they dealt with it, the PC got more problems and finally got completely crashed).  I am getting very tired of this running around/keep going back and forth.
Regards,
[redacted]

We will have a supervisor contact the customer

Customers order has been refunded and credited on  11/25/2016

We will have our supervisor reach out to the customer .

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business...

response that my complaint will be closed as resolved. 
Regards,
[redacted]

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my...

complaint will be closed as resolved. 
Regards,
[redacted]

[I received the following email this date from Kaspersky.  I accept this as resolution assuming I get the refund.  I will notify you.  Please do not close the case until I receive this refund.  Thank you for your assistaqnce.Dear...

[redacted] ,A refund has been generated for your order as a result of your request, the fulfiller's request, incorrect address, or a refused shipment. Refund details:Order ID: [redacted] Amount: $39.92 If you have questions about your order, please visit: www.findmyorder.com Please note: This email message was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.Sincerely, Kaspersky Lab US Customer Service store.kaspersky.com/store/kasperus/help    [redacted]

The customer's  case is still open and was not closed in our system and we await her checking with her bank.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add...

your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]

We referred this to our Retail Distribution and Sales Support Manager, and they will be able to reissue the checks .

Revdex.com:
I have received notification from the company as well as this memo that they are issuing a credit for this charge and cancelling any auto renewal so this does not happen again.  I have...

determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Customers order was cancelled and refund was processed on 12/5/2017

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please...

add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.] I have spoken to several supervisors regarding the issue and they keep giving me the same response.  It will take 7-10 days to receive the refund and I have been waiting now since March 2017 for the funds.  I keep getting the round around and my bank officials also has tried to assist with the same thing being told to them.
Regards,
[redacted]

Again, we had emailed the customer that the refund was being processed for her.  We have received your information and your refund request has been reviewed and approved by management. The standard processing time is 10 - 12 weeks ( usually sooner ) for the check to be mailed from our Accounts Payable Department.I have put in a request to expedite the refund.Thank you for your patience.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept...

the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

we will have a service manager contact the customer