I have received HB's check for $30.62 and told Cheryl by phone today that this complaint is resolved to my satisfaction and will let you know about this. Thank you again for your very dependable efficiency in resolving this matter.All the best,[redacted]
Thank you for contacting The Huntington National Bank ("Huntington"). We are writing in response to a rebutted complaint you forwarded to us regarding [redacted], which we received on June 21, 2017, for review.Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on September 7, 2017 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
The Huntington National Bank
[redacted]
[redacted]
[redacted]
July 7, 2017
Revdex.com
[redacted]
[redacted]
[redacted]
Dear [redacted]:
Thank you for contacting The...
Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on July 03, 2017, for review.
Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on December 10, 2017 for review. Please accept this correspondence as our confirmation that we have completed a...
thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank Tell us why here...
Thank you for contacting The Huntington National Bank ("Huntington"). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on June 04, 2017, for review.Please accept this correspondence as our confirmation that we have completed a thorough review...
of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Dear Mr. [redacted]:
I’m writing in response to your recent correspondence addressed to the addressed to the Revdex.com (“Revdex.com”), and to the Office of the Comptroller of the Currency (“OCC”), which was forwarded to the Consumer Financial Protection Bureau (“CFPB”), and sent to The...
Huntington National Bank (“Huntington”) regarding your Personal Credit Line (“PCL”) account number ending [redacted]. Huntington received this matter on February 3, 2016 and February 10, 2016 for review respectively.
Please know that we have completed a thorough review of this matter. As a result of our review please note the following information:
October 31, 2015:
Huntington sent a $16,703.47 check to Banco [redacted] in Puerto Rico from your Personal Credit Line. Please note that since Federal Express does not deliver to Puerto Rico, this check was sent via U.S. Mail which can take 10 to 15 business days to be delivered.
December 18, 2015:
You contacted our Insurance Residential Title department to notify us that Banco [redacted] did not receive the check. The matter was referred to our Direct Consumer Product Funding department for review.
December 29, 2015:
Huntington placed a stop payment on the check and sent a federal wire in the amount of $16,703.47 to Banco [redacted] to pay off the loan.
January 14, 2016:
Huntington was notified that the wire was rejected by Banco [redacted] because the account was paid in full.
After a review of your Personal Credit Line account we found that on December 19, 2015, you authorized transactions to Banco [redacted]. Our Direct Consumer Product Funding department was not aware that you were instructed to use your Personal Credit Line to send another payment to Banco [redacted]. We have enclosed a copy of your Personal Credit Line account statement for your review.
On February 3, 2016, we applied the $16,703.47 funds from the returned federal wire to your Personal Credit Line. This credit was backdated to October 31, 2015. After this credit posted to your Personal Credit Line we found that you were entitled to receive an interest refund of $93.09.
As shown on your enclosed February 2016 Personal Credit Line statement under “Interest Charged”, our system has already applied a $37.75 credit to your account. The remaining $55.34 has been manually applied to your account; this credit will appear on your March 2016 statement.
With regard to your comments related to your experience while speaking with a Huntington representative, please be assured that we have reviewed your account records and have shared your feedback with the appropriate parties, so please know that your comments have been heard and we are using this matter as a coaching opportunity. Please accept our sincere apologies for not having met your expectations.
If you have additional questions, please feel free to contact me at ###-###-#### or ###-###-####, (ask for extension [redacted]). We appreciate your business and the opportunity to address your concerns.
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted] which we received on June 12, 2017 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted Mr. Lyons directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
The Huntington National Bank Customer Advocacy Team EA1W02 P.O. Box 1558 Columbus, Ohio 43216 May 22, 2017 Revdex.com 1169 DUBLIN RD. COLUMBUS OH 43215 Re: Revdex.com Case #: [redacted] Huntington Case #: [redacted] Dear [redacted]...
[redacted] Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on May 20, 2017 for review. Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Dear Ms. [redacted]
I’m writing in response to your complaint filed with the Revdex.com (“Revdex.com”) regarding an experience you described was received during a phone call with the Huntington Customer Service Center and to follow up to our phone conversation that occurred on January 14,...
2016. It was a pleasure speaking with you.
According to our records, you contacted the Huntington Customer Service Center on December 14, 2015 requesting information about a transaction that debited your account from [redacted]. In the complaint, you stated that you had contacted the Customer Service Center to request information about what to do since [redacted] authorized $95.63 instead of $32.36 on December 15, 2015.
After further review of this matter, it appears that there was a debit card fraud dispute submitted on December 14, 2015 with reference number [redacted] for the [redacted] purchase. Since a fraud dispute was entered, there was a requirement to close the debit card and order a new one in place of the old debit card. I confirmed that your debit card ending in [redacted] was closed on December 18, 2015 by the Debit Card Disputes department during the initial review of the dispute filed. Please understand, since the debit card was not closed during the phone conversation with the Customer Service Center, a replacement card was not ordered on your behalf, as the Debit Card Disputes department does not complete this process for you.
Once the debit card dispute was reviewed on December 18, 2015, Huntington issued your account a provisional credit in the amount of $32.36 while the investigation was conducted. During our conversation, you stated that you did not wish to dispute the charge in the amount of $32.36, as you were only concerned with the amount originally authorized by [redacted] in the amount of $95.63. Since the pending authorization in the amount of $95.63 posted to your account in the amount of $32.36, you confirmed that you no longer wished to dispute the transaction.
On January 19, 2016 the Debit Card Dispute department sent you a letter confirming that the provisional credit of $32.36 previously provided on December 18, 2015 will be debit from your account on January 25, 2016, and your dispute will be closed as resolved. Please contact me immediately if this date will not work with you or your schedule.
During our phone conversation, I confirmed that a new debit card had not been ordered since your old debit card had been closed. I ordered and rushed a new debit card ending in 9833 at no charge to you for your checking account ending in [redacted]. Our records indicate that you received and activated the new debit card on January 19, 2016.
As a courtesy, Huntington refunded two fees on January 14, 2016, one returned item fee in the amount of $37.50 and the debit card rush fee in the amount of $25.00, totaling $62.50. The refunds were provided to you as a token of our appreciation for your patience, as well as compensation for any miscommunication you may have received.
Ms. [redacted], I regret if we were unable to meet your expectations and sincerely apologize for any inconvenience you may have experienced during this matter. Providing you with an excellent Huntington experience is our goal. Please know that the comments provided have been heard and forwarded to the appropriate level of management for review.
If you would like to discuss this matter further please contact me directly at ###-###-#### or toll free at ###-###-####, extension [redacted] and I’ll be happy to assist you.
Sincerely,
Adrianne P[redacted]
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on December 20, 2017 for review. Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on March 6, 2017 for review. Please accept this correspondence as our confirmation that we have completed a...
thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Good afternoon Ms. [redacted] , The Huntington National Bank (“Huntington”) is responding to your telephone call to our Phone Bank customer service on April 21, 2016, as well as your complaint filed with the Revdex.com (Revdex.com) on April 21, 2016, regarding the overdraft fees on...
your account. I have attempted to contact you by telephone; however, regretfully I have not been successful in reaching you. Huntington has completed a review of this matter and we have found that your account has had one hundred and eleven (111) items paid into overdraft in the last 12 months; one hundred and eight (108) of those fees were waived with 24Hour Grace® and three (3) of the fees were refunded. Please note the bank systematically evaluates your ability to overdraft based on a variety of factors such as tenure, deposit frequency, overdraft history, bankruptcy history, etc. If you refer to the 24 Hour Grace® disclosures, you will find that allowing a consumer to overdraw an account is at the bank’s discretion. We understand there may be circumstances that cause you to overdraw your account; that is why we want to again provide you with details on overdraft, including options, tools, and services to make the most of your account. The best way to ensure that you have the correct balance on your account is by using the check register provided in each check order. Tools and Services to Consider Huntington offers several tools and services to help you manage your money and avoid return fees such as: Overdraft Protection, Alerts, and Online & Mobile Banking, including email and text alerts that can give you more immediate account information including balances. Please remember, Huntington’s 24-Hour Grace® feature applies only after we allow a transaction to go through that overdraws your account. However, if a deposit is not made within the time permitted, the overdraft fee is charged to your account; copies of your disclosures are available upon request. For Additional Assistance Please visit huntington.com, call ########### or visit a local branch. We deeply regret that you were not satisfied with your experience and apologize for any confusion this matter may have caused. As a onetime courtesy we have refunded two of your overdraft fees in the amount of $75.00. If you have any further concerns, you are welcome to contact me directly at ###-###-#### or ###-###-####.
Thank you for contacting The Huntington National Bank ("Huntington"). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on May 08, 2017, for review.Please accept this correspondence as our confirmation that we have completed a thorough...
review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Dear
[redacted]:
I’m writing in response to your correspondence
addressed to the Consumer Financial Protection Bureau (“CFPB”)
and with the
Revdex.com regarding your checking account number ending in [redacted]
with The Huntington National Bank (“Huntington”). Huntington...
received this matter
on June 8, 2015 for review.
We have
attempted to reach you by phone to discuss your concerns, but have been
unsuccessful.
Please
know that we have completed a thorough review of this matter and note the
following information:
As
stated in the “Agreement and Disclosure of Account Terms and Rules and
Regulations for Consumer Checking Accounts”, you are responsible for the items
that you deposit into your account. We have enclosed a copy of the Agreement
and Disclosures for your review.
May 26, 2015:
You visited the [redacted] banking office to cash a $1,850.00 check. We have enclosed a copy
of the check for your review.
May 27, 2015:
Huntington received
notification from the account holder that the item would not be paid and you
were sent a “Refer To Maker” notice. We have enclosed a copy of this notice for
your review.
Ms. [redacted], please
note that Huntington was asked by the owner of this account to return this
deposit as “Return To Maker”. We are not aware of the reason why the check is
invalid. Please contact the company or individual that gave you the check for
more details.
June 9, 2015:
Huntington refunded
the two $37.50 overdraft fees and the two $25 extended overdraft fees that were
assessed due to the returned deposit as a courtesy.
Ms.
[redacted], as of today, your account balance is -$1,670.10. Please contact our
Default Services department at ###-###-#### to discuss a repayment
arrangement. If you need further assistance you are welcome to call me directly
at ###-###-####. We appreciate your business and the opportunity to address
your concerns.
Sincerely,
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted] and [redacted] [redacted], which we received on July 31, 2017, for review. Please accept this correspondence as our confirmation...
that we have completed a thorough review of this matter and have contacted [redacted] and [redacted] [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on December 8, 2016 for review. Please accept this correspondence as our confirmation that we have completed...
a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
I would not like this complaint to be closed until all funds have been released. I was notified on 7/19 that 50% of the funds had been sent via overnight [redacted] and provided both a check and a tracking number. However the balance of funds will not be released until a final inspection has been completed. The request for a final inspection of the home was requested by Huntington on 7/14. I am still waiting to be contacted to schedule an inspection. I have personally called their inspection contractor on 7/19, and I'm waiting for a return call to have the inspection scheduled. I received a letter in the mail on 7/19, dated 7/14 indicating that I have not been in contact with Huntington in 30 days regarding my property claim, despite all the voicemails left and notes on my account showing my multiple attempts to contact someone since 6/21. Due to the apparent lack of communication on Huntington's part, I would prefer to keep this case open until it is completely resolved.
Regards,
[redacted]
I have received HB's check for $30.62 and told Cheryl by phone today that this complaint is resolved to my satisfaction and will let you know about this. Thank you again for your very dependable efficiency in resolving this matter.All the best,[redacted]
Thank you for contacting The Huntington National Bank ("Huntington"). We are writing in response to a rebutted complaint you forwarded to us regarding [redacted], which we received on June 21, 2017, for review.Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on September 7, 2017 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
The Huntington National Bank
[redacted]
[redacted]
[redacted]
July 7, 2017
Revdex.com
[redacted]
[redacted]
[redacted]
Dear [redacted]:
Thank you for contacting The...
Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on July 03, 2017, for review.
Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response.
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Sincerely,
The Customer Advocacy Team
Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on December 10, 2017 for review. Please accept this correspondence as our confirmation that we have completed a...
thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank Tell us why here...
Thank you for contacting The Huntington National Bank ("Huntington"). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on June 04, 2017, for review.Please accept this correspondence as our confirmation that we have completed a thorough review...
of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Fair enough. Close the complaint.
Dear Mr. [redacted]:
I’m writing in response to your recent correspondence addressed to the addressed to the Revdex.com (“Revdex.com”), and to the Office of the Comptroller of the Currency (“OCC”), which was forwarded to the Consumer Financial Protection Bureau (“CFPB”), and sent to The...
Huntington National Bank (“Huntington”) regarding your Personal Credit Line (“PCL”) account number ending [redacted]. Huntington received this matter on February 3, 2016 and February 10, 2016 for review respectively.
Please know that we have completed a thorough review of this matter. As a result of our review please note the following information:
October 31, 2015:
Huntington sent a $16,703.47 check to Banco [redacted] in Puerto Rico from your Personal Credit Line. Please note that since Federal Express does not deliver to Puerto Rico, this check was sent via U.S. Mail which can take 10 to 15 business days to be delivered.
December 18, 2015:
You contacted our Insurance Residential Title department to notify us that Banco [redacted] did not receive the check. The matter was referred to our Direct Consumer Product Funding department for review.
December 29, 2015:
Huntington placed a stop payment on the check and sent a federal wire in the amount of $16,703.47 to Banco [redacted] to pay off the loan.
January 14, 2016:
Huntington was notified that the wire was rejected by Banco [redacted] because the account was paid in full.
After a review of your Personal Credit Line account we found that on December 19, 2015, you authorized transactions to Banco [redacted]. Our Direct Consumer Product Funding department was not aware that you were instructed to use your Personal Credit Line to send another payment to Banco [redacted]. We have enclosed a copy of your Personal Credit Line account statement for your review.
On February 3, 2016, we applied the $16,703.47 funds from the returned federal wire to your Personal Credit Line. This credit was backdated to October 31, 2015. After this credit posted to your Personal Credit Line we found that you were entitled to receive an interest refund of $93.09.
As shown on your enclosed February 2016 Personal Credit Line statement under “Interest Charged”, our system has already applied a $37.75 credit to your account. The remaining $55.34 has been manually applied to your account; this credit will appear on your March 2016 statement.
With regard to your comments related to your experience while speaking with a Huntington representative, please be assured that we have reviewed your account records and have shared your feedback with the appropriate parties, so please know that your comments have been heard and we are using this matter as a coaching opportunity. Please accept our sincere apologies for not having met your expectations.
If you have additional questions, please feel free to contact me at ###-###-#### or ###-###-####, (ask for extension [redacted]). We appreciate your business and the opportunity to address your concerns.
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted] which we received on June 12, 2017 for review. Please accept this correspondence as our confirmation that we have...
completed a thorough review of this matter and have contacted Mr. Lyons directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]
The Huntington National Bank Customer Advocacy Team EA1W02 P.O. Box 1558 Columbus, Ohio 43216 May 22, 2017 Revdex.com 1169 DUBLIN RD. COLUMBUS OH 43215 Re: Revdex.com Case #: [redacted] Huntington Case #: [redacted] Dear [redacted]...
[redacted] Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on May 20, 2017 for review. Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Dear Ms. [redacted]
I’m writing in response to your complaint filed with the Revdex.com (“Revdex.com”) regarding an experience you described was received during a phone call with the Huntington Customer Service Center and to follow up to our phone conversation that occurred on January 14,...
2016. It was a pleasure speaking with you.
According to our records, you contacted the Huntington Customer Service Center on December 14, 2015 requesting information about a transaction that debited your account from [redacted]. In the complaint, you stated that you had contacted the Customer Service Center to request information about what to do since [redacted] authorized $95.63 instead of $32.36 on December 15, 2015.
After further review of this matter, it appears that there was a debit card fraud dispute submitted on December 14, 2015 with reference number [redacted] for the [redacted] purchase. Since a fraud dispute was entered, there was a requirement to close the debit card and order a new one in place of the old debit card. I confirmed that your debit card ending in [redacted] was closed on December 18, 2015 by the Debit Card Disputes department during the initial review of the dispute filed. Please understand, since the debit card was not closed during the phone conversation with the Customer Service Center, a replacement card was not ordered on your behalf, as the Debit Card Disputes department does not complete this process for you.
Once the debit card dispute was reviewed on December 18, 2015, Huntington issued your account a provisional credit in the amount of $32.36 while the investigation was conducted. During our conversation, you stated that you did not wish to dispute the charge in the amount of $32.36, as you were only concerned with the amount originally authorized by [redacted] in the amount of $95.63. Since the pending authorization in the amount of $95.63 posted to your account in the amount of $32.36, you confirmed that you no longer wished to dispute the transaction.
On January 19, 2016 the Debit Card Dispute department sent you a letter confirming that the provisional credit of $32.36 previously provided on December 18, 2015 will be debit from your account on January 25, 2016, and your dispute will be closed as resolved. Please contact me immediately if this date will not work with you or your schedule.
During our phone conversation, I confirmed that a new debit card had not been ordered since your old debit card had been closed. I ordered and rushed a new debit card ending in 9833 at no charge to you for your checking account ending in [redacted]. Our records indicate that you received and activated the new debit card on January 19, 2016.
As a courtesy, Huntington refunded two fees on January 14, 2016, one returned item fee in the amount of $37.50 and the debit card rush fee in the amount of $25.00, totaling $62.50. The refunds were provided to you as a token of our appreciation for your patience, as well as compensation for any miscommunication you may have received.
Ms. [redacted], I regret if we were unable to meet your expectations and sincerely apologize for any inconvenience you may have experienced during this matter. Providing you with an excellent Huntington experience is our goal. Please know that the comments provided have been heard and forwarded to the appropriate level of management for review.
If you would like to discuss this matter further please contact me directly at ###-###-#### or toll free at ###-###-####, extension [redacted] and I’ll be happy to assist you.
Sincerely,
Adrianne P[redacted]
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on December 20, 2017 for review. Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on March 6, 2017 for review. Please accept this correspondence as our confirmation that we have completed a...
thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.
Good afternoon Ms. [redacted] , The Huntington National Bank (“Huntington”) is responding to your telephone call to our Phone Bank customer service on April 21, 2016, as well as your complaint filed with the Revdex.com (Revdex.com) on April 21, 2016, regarding the overdraft fees on...
your account. I have attempted to contact you by telephone; however, regretfully I have not been successful in reaching you. Huntington has completed a review of this matter and we have found that your account has had one hundred and eleven (111) items paid into overdraft in the last 12 months; one hundred and eight (108) of those fees were waived with 24Hour Grace® and three (3) of the fees were refunded. Please note the bank systematically evaluates your ability to overdraft based on a variety of factors such as tenure, deposit frequency, overdraft history, bankruptcy history, etc. If you refer to the 24 Hour Grace® disclosures, you will find that allowing a consumer to overdraw an account is at the bank’s discretion. We understand there may be circumstances that cause you to overdraw your account; that is why we want to again provide you with details on overdraft, including options, tools, and services to make the most of your account. The best way to ensure that you have the correct balance on your account is by using the check register provided in each check order. Tools and Services to Consider Huntington offers several tools and services to help you manage your money and avoid return fees such as: Overdraft Protection, Alerts, and Online & Mobile Banking, including email and text alerts that can give you more immediate account information including balances. Please remember, Huntington’s 24-Hour Grace® feature applies only after we allow a transaction to go through that overdraws your account. However, if a deposit is not made within the time permitted, the overdraft fee is charged to your account; copies of your disclosures are available upon request. For Additional Assistance Please visit huntington.com, call ########### or visit a local branch. We deeply regret that you were not satisfied with your experience and apologize for any confusion this matter may have caused. As a onetime courtesy we have refunded two of your overdraft fees in the amount of $75.00. If you have any further concerns, you are welcome to contact me directly at ###-###-#### or ###-###-####.
Thank you for contacting The Huntington National Bank ("Huntington"). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on May 08, 2017, for review.Please accept this correspondence as our confirmation that we have completed a thorough...
review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Dear
[redacted]:
I’m writing in response to your correspondence
addressed to the Consumer Financial Protection Bureau (“CFPB”)
and with the
Revdex.com regarding your checking account number ending in [redacted]
with The Huntington National Bank (“Huntington”). Huntington...
received this matter
on June 8, 2015 for review.
We have
attempted to reach you by phone to discuss your concerns, but have been
unsuccessful.
Please
know that we have completed a thorough review of this matter and note the
following information:
As
stated in the “Agreement and Disclosure of Account Terms and Rules and
Regulations for Consumer Checking Accounts”, you are responsible for the items
that you deposit into your account. We have enclosed a copy of the Agreement
and Disclosures for your review.
May 26, 2015:
You visited the [redacted] banking office to cash a $1,850.00 check. We have enclosed a copy
of the check for your review.
May 27, 2015:
Huntington received
notification from the account holder that the item would not be paid and you
were sent a “Refer To Maker” notice. We have enclosed a copy of this notice for
your review.
Ms. [redacted], please
note that Huntington was asked by the owner of this account to return this
deposit as “Return To Maker”. We are not aware of the reason why the check is
invalid. Please contact the company or individual that gave you the check for
more details.
June 9, 2015:
Huntington refunded
the two $37.50 overdraft fees and the two $25 extended overdraft fees that were
assessed due to the returned deposit as a courtesy.
Ms.
[redacted], as of today, your account balance is -$1,670.10. Please contact our
Default Services department at ###-###-#### to discuss a repayment
arrangement. If you need further assistance you are welcome to call me directly
at ###-###-####. We appreciate your business and the opportunity to address
your concerns.
Sincerely,
[redacted]
Customer
Advocacy Response Team
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted] and [redacted] [redacted], which we received on July 31, 2017, for review. Please accept this correspondence as our confirmation...
that we have completed a thorough review of this matter and have contacted [redacted] and [redacted] [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding [redacted], which we received on December 8, 2016 for review. Please accept this correspondence as our confirmation that we have completed...
a thorough review of this matter and have contacted [redacted] directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
I would not like this complaint to be closed until all funds have been released. I was notified on 7/19 that 50% of the funds had been sent via overnight [redacted] and provided both a check and a tracking number. However the balance of funds will not be released until a final inspection has been completed. The request for a final inspection of the home was requested by Huntington on 7/14. I am still waiting to be contacted to schedule an inspection. I have personally called their inspection contractor on 7/19, and I'm waiting for a return call to have the inspection scheduled. I received a letter in the mail on 7/19, dated 7/14 indicating that I have not been in contact with Huntington in 30 days regarding my property claim, despite all the voicemails left and notes on my account showing my multiple attempts to contact someone since 6/21. Due to the apparent lack of communication on Huntington's part, I would prefer to keep this case open until it is completely resolved.
Regards,
[redacted]