Keefe Commissary Network Sales

Dear *** ***, We received your request for refund for web order #*** due to resident “*** *** being transferred before the package arrived”Please note per the facility agreementsThe sender has days to make arrangements for the resident personal itemsHowever in view
of the situations we will issue a full refund for all the items shipped

Dear *** ***, Please note a refund has already been issued back to the credit card for the returned productsWhen dealing with returned items, the process, is to have all items returned before a refunds can be issuedPlease allow your credit card company up to business days to reflect the credit issuedWe do apologize for any misunderstanding and Thank you for Choosing Access Securepak

Initial Business Response /* (1000, 5, 2015/12/11) */
Dear *** ***,
Sorry for any confusion, we received two different orders in for you, therefore a processing fee was charged for each orderPlease note that Access do not ship recycle shirts all our goods or brand newIn addition we do not
do any type of engraving of numbers or anything else on clothing We also have no records of receiving any shirts backPlease check with your facility on a return and to see who does the engraving for residents Thank You for being a valued customer

Initial Business Response /* (1000, 5, 2015/04/23) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX, account we show that the MPplayer was issued on 2/1/
The manufacture warranty time frame for Michigan DOC is days from the date it is issuedOur records show that Mr*** sent the player in on 3/18/to be reviewedOn 3/27/Access Corrections sent the player back with a letter stating that the player was unable to be repairedAccess Corrections will attempt to repair any player purchased from Access Corrections free of charge no matter when the player was purchased
The warranty covers software and function defects for the player or earbudsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC
We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we canThank you
Thank you for choosing Access Corrections

Dear *** ***,We received your complaints in regards to missing itemsPer the facility agreement residents are allowed to inspect all packages before signing off on themIf you have any missing items from your package, please have your facility contact us and we will gladly replace
or refund all missing items. Thanks again for choosing Access Securepak

Initial Business Response /* (1000, 5, 2016/02/25) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX, complaint in reference to Access Corrections not
responding to his request to have some information on the programMr*** should contact a staff member at the facility and direct the request to the staff memberThe staff member will have knowledge on how to get his request to Access CorrectionsPlease have Mr*** to order the keyboard with a staff member at his facilityThank you
We appreciate Mr*** business and will continue to honor our commitment to provide the best customer service we canThank you
Thank you for choosing Access Corrections

Initial Business Response /* (1000, 5, 2015/12/11) */
Dear *** ***,
Sorry for any confusion, we received two different orders in for you, therefore a processing fee was charged for each orderPlease note that Access do not ship recycle shirts all our goods or brand newIn addition we do not
do any type of engraving of numbers or anything else on clothingWe also have no records of receiving any shirts backPlease check with your facility on a return and to see who does the engraving for residentsThank You for being a valued customer

Complaint: ***
I am rejecting this response because:I spoke with a *** *** at ***he informed me that access corrections has had problems with the online charging system between access correctionsand visahe advised me that he is trying to get my money backthat was monday 10/19/i haven't heard back from him yeti am sure you understand that I don't want my money to be taken and not receive a producti called access again today and spoke with a *** in customer serviceshe wouldn't give me her last nameitried to have her purchase the credits I need for me as john and I were thinking that would resolve this problem going forward because access won't fix the online chargingsystem but I was told that even if (***) logged into my own personal account and charged my card that access wouldn't do thatthis is what I was told access wouldbe able to do by john and also by many supervisors I have spoken with at accessthis is getting to be ridiculous at this pointi need these credits to communicate withfamily and friends I have across the countryi also need to send my husband money so he can eat and I am scared because im afraid that my money will be taken again and then you all would over me hundreds of dollarsplease please please please help me!!!!!!!!!!!!!!!!
Sincerely,
*** ***

Dear *** ***,We received your complaint in regards to a payment of $being sent in to us for a catalogPlease note we have no record of receiving any checks or money orders from you in the amount of $In addition our catalogs are not sold they are provided free for
participating facilitiesPlease check with your trust account on the status of the $We apologize for any misunderstanding

Initial Business Response /* (1000, 5, 2015/09/09) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX account we show that the MPplayer was issued on 9/13/
The manufacture warranty time frame for Michigan DOC is days from the date it is issuedOur records show that Mr*** sent his player in for review on 8/13/On 9/18/we shipped the player back to Mr*** recoveredOn 4/27/Mr*** sent the player in to have the security timer resetOn 5/21/Access Corrections shipped Mr***'s player back with a letter stating that the MPplayer was unable to be recoveredAccess Corrections will attempt to recover any MP3/MPplayer that was purchased from Access Corrections free of chargeIf the player is unable to be recovered and is still under warranty Access Corrections will replace the player free of charge
The warranty covers software and function defects for the player or earbudsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC
We appreciate Mr*** business and will continue to honor our commitment to provide the best customer service we canThank you
Thank you for choosing Access Corrections

Initial Business Response /* (1000, 5, 2015/07/29) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX complaint in reference to the music kiosk at ***
Correctional Facility being down for several weeks: Access Corrections has and will continue to implement strategic strategies that will make the music kiosks more efficient and lower the frequency of issues that the kiosks are havingAccess Corrections has a procedure in place for when the kiosk has issues or is not workingInmates should fill out a tech form and submit it to Access CorrectionsAccess Corrections will then have a tech come to the prison facility and correct the issueAs of 7/29/Access Corrections has identified the issue with the kiosk at *** and we will have to replace the kioskThe kiosk should be replaced by 8/7/at the latest bar no other issuesAccess Corrections appreciates your patienceThank you
We appreciate Mr*** business and will continue to honor our commitment to provide the best customer service we canThank you
Thank you for choosing Access Corrections

The account manager has addressed this with the facility and has found nothing that backs this residents claim

Dear *** ***, As stated before we are unable to delete any accounts as a Licensed money transmitterHowever the account has been DeactivatedOnce again we do apologize for any misunderstanding

Initial Business Response /* (1000, 7, 2015/11/20) */
Good afternoon,
After reviewing *** *** - XXXXXX, account we show that the MPplayer was issued on 4/9/ The manufacture warranty time frame for Michigan DOC is days from the date it is issued Our records show that Mr***
sent his player in to be reviewed on 6/25/and on 7/13/Access Corrections sent Mr*** player back recovered On 9/14/Mr*** sent player in to be reviewed On 9/23/Access Corrections sent Mr*** player back with a letter stating that the player was unable to be recovered and the warranty period had expired Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased Thank you
The warranty covers software and function defects for the player or earbuds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC
We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we can Thank you
Thank you for choosing Access Corrections

Dear *** ** ***, We received your complaint on items being out of stock at timesWe do apologize for any inconvenience this may causeLike any vendors due to demands on certain items there will be time when the items will be out of stockWe do our very best to maintain high
inventory on those products. Thank you for Choosing *** ***

Initial Business Response /* (1000, 5, 2015/10/01) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX, complaint in reference to his player being denied being
repairedAccess Corrections has a procedure in place for issues with any MP3/MPplayerThe inmate should make the representative at the facility aware of the issue with the player and usually they have a form the inmates fill out and submit to Access CorrectionsAccess Corrections will then review the inmate's player and conduct a software review of the playerThe player will be reviewed by our review team and if the player is unable to be recovered and is within the warranty period, Access Corrections will replace the player free of chargeOur system does not show where Mr*** has sent his player in for reviewIf Mr*** would like Access Corrections to review the player, please have Mr*** fill out a tech form and submit it to Access Corrections to have the player reviewedThank you
We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we canThank you
Thank you for choosing Access Corrections

Dear *** ***, We received your complaint about deposit issues, please note we do not hold any deposits for daysAll deposits are electronically transmitted to the facilities within hoursDeposits are money transfers and as a result, there may be times when they are subject to
verifications for security reasonsIf you have received a declined on a deposit, please check with your banking institutions as we do not declined any depositsAlso note the facility may have a minimum deposit requirement that they will allow per week

I have yet to hear back from SECUREPAK> I have since filed a dispute with my CC - these company has proven to be very shady in their practices and leads me to belive they do this with everyone that contacts themI believe I was more than patient and fair. I am writing with regards to the above mentioned order/confirmation *** placed on August 13th, I come to find out that *** *** *** never received the care package and has since been releasedHonestly, I had no idea it was going to take days to pack and ship the items. When can I expect the funds to be credited back to my account. *** ***He who has a why to live can bear almost any how~ Friedrich Nietzsche Re: Order *** : *** *** *** : *** *** ** The following is your orderInvoice #: *** Date: August 13, 2016Bill To: Ship To:*** ** *** *** *** ** *** **Phone: *** *** ***Inmate#: ***Tier: ***Block: **Lubbock County - TX*** ** ***Lubbock, TX *** Qty Name Price Total - Snickers ozPeanut Butter Squared - Skittles oz - Zippy Cakes ozChocCreme-Filled Cupcakes (pk.) - Cloverhill ozCherry Cheese Danish - Maruchan ozBeef Flavor Ramen - Maruchan ozCajun Chicken Flavor Ramen - Cheetos ozCrunchy - Fritos ozChili Cheese Corn Chips - Hawaiian Punch ozSingles To Go Fruit Juicy Red (pk.) - Jack Link's ozKippered Beef Steak - K.CMasterpiece 8.60Subtotal: 39.65 Tax:1.37Shipping: 3.00Total: $44.02Balance Due: $0.00Your satisfaction is guaranteed. If you require assistance with your purchase, contact us at 1-800-546-

Initial Business Response /* (1000, 5, 2015/11/24) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrrections.com
Good afternoon,
After reviewing *** *** - XXXXXX, account we show that the MPplayer was issued on
12/10/ The manufacture warranty time frame for Florida DOC is days from the date it is issued Our records show that Mr*** sent his player in to be reviewed on 1/11/and on 9/3/on both occasions Access Corrections was able to recover the player On 10/28/Mr*** sent the player in to be reviewed On 11/3/Access Corrections sent the player back to Mr*** with a letter stating that the player was unable to be recovered Access Corrections will attempt to repair any player purchased from Access Corrections free of charge no matter when the player was purchased Please have Mr*** contact Access Corrections if he would like us to review the player a second time Thank you
The warranty covers software and function defects for the player or earbuds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC
We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we can Thank you
Thank you for choosing Access Corrections

Dear *** ***, We received your complaints in regards to a package not being received that you purchasedAccording to our records we were just notified on 09/06/via internet chat that the resident was releasedA full refund will be issued upon the return of the packagePlease note
our phones lines are not down nor have they been downWe can be reached at *** or via internet chat at www.accesssecurepak.com