Keefe Commissary Network Sales

Initial Business Response /* (1000, 5, 2015/12/09) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX, account we show that the MPplayer was issued on
4/2/ The manufacture warranty time frame for Michigan DOC is days from the date it is issued Our records show that Mr*** sent his player in to be reviewed on 11/9/ On 11/16/Access Corrections sent Mr***'s player back with a letter stating that the player was unable to be recovered and the warranty period had expired Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased Thank you
The warranty covers software and function defects for the player or earbuds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC
We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we can Thank you
Thank you for choosing Access Corrections

Dear *** ***,Our records show a replacement cd was shipped on 03/16/shortly after we received your returned cd back.We do apologize for any inconvenience. Please note the manufacturers offers a warranty after our 30-day.Thanks again for choosing Access Securepak

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear *** ***, We received your complaint in regards to item #*** Mars Chocolate Favorites Mix Candy not being deliveredPlease note on invoiced #*** placed in April there is no record of this item being purchasedIn regards to the television issue our records
show a replacement was sent to your facility in March of 2018. Please let us know if you have any further questions concerning these issues. Thanks for choosing Access Securepak

Initial Business Response /* (1000, 5, 2016/02/04) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - BXXXXX, account we show that the MPplayer was issued on
10/4/ The manufacture warranty time frame for Florida DOC is days from the date it is issued Our records show that Mr*** sent his player in to be reviewed on 2/2/and on 2/6/Access Corrections shipped the player back with a letter stating that we were able to recover the playerOn 11/11/Mr*** sent his player in for review and on 11/19/Access Corrections sent the player back with a letter stating that the player was unable to be recovered Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased Thank you
The warranty covers software and function defects for the player or ear buds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC
We appreciate Mr*** business and will continue to honor our commitment to provide the best customer service we can Thank you
Thank you for choosing Access Corrections

Dear *** ***,Please provide us with the resident name, ID, and facility so that we can look into this matterPlease note any items reported missing by the facility will be replaced or refundedWe do apologize for any inconvenience or misunderstanding

see attached

Initial Business Response /* (1000, 5, 2016/02/11) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX, complaint in reference to songs being incorrect or
partial After reviewing Mr*** account we show that of the songs were already refunded We will apply a third refund for the other song referenced Please connect to the kiosk to retrieve the $ Thank you
We appreciate Mr*** business and will continue to honor our commitment to provide the best customer service we can Thank you
Thank you for choosing Access Corrections

Good
afternoon,
After
reviewing *** *** * ***, account we show that the MPplayer was issued
on 4/1/10. The manufacture warranty time
frame for Michigan DOC is days from the date it is issued. Our records show that Mr*** has never sent
his player
in to be reviewedAccess
Corrections will attempt to recover any player purchased from Access Corrections
free of charge no matter when the player was purchased. If Mr*** would like Access Corrections
to review the player, please reference RA#***. Thank you
The warranty
covers software and function defects for the player or ear buds. Physically damaged items cannot be returned,
exchanged or refunded. When the player is examined by Access Corrections
and found to be defective within the warranty period it will be replaced at no
charge. Warranty expiration dates vary
by the DOC
We appreciate Mr***’s business and will
continue to honor our commitment to provide the best customer service we
can. Thank you
Thank you for choosing Access Corrections

Dear Dispute Resolution Department, My complaint ID is ***. Yes I was told by prisoners this was happening and I sent mine in to Keefe Commissary to be looked at and they destroyed "disabled" my mpplayer that I just purchased several months earlier. Your help in this matter for me
to receive my money back from this company will be helpful and greatly appreciated. Sincerely, *** ** *** ***

Initial Business Response /* (1000, 5, 2015/11/23) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX, account we show that the MPplayer was issued on 6/19/
The manufacture warranty time frame for Michigan DOC is days from the date it is issuedOur records show that Mr*** sent his player in to be reviewed on 10/26/and on 10/29/Access Corrections sent Mr*** player back with a letter stating that the player was unable to be recovered and the warranty period had expiredAccess Corrections will attempt to repair any player purchased from Access Corrections free of charge no matter when the player was purchasedThank you
The warranty covers software and function defects for the player or earbudsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC
We appreciate Mr*** business and will continue to honor our commitment to provide the best customer service we canThank you
Thank you for choosing Access Corrections

After reviewing *** *** * *** account; we show that the MPplayer was issued on April 18, 2014. The manufacture warranty time frame for the Michigan DOC is days from the date the player was issued. The warranty covers software and function defects for the player. Physically altered or purposefully damaged players should not be returned, as these actions void the warranty. When the player is reviewed by Access Corrections and found to be have a functional defective or physical issue, and the player is still within the day warranty, the player will be replaced at no charge. Access Corrections does not charge for the review and repair of players, and in most cases pays for the shipping of the player from consumer to Access Corrections and back to the consumer. Access Corrections has no record of player functionality concerns from Mr*** beyond this Revdex.com complaint. We advise that Mr*** contact Access for a return authorization number and instructions on how to return the player. This same information can be found in the user guide provided with the music player. Our customer service phone number is ***. We trust that this response and information within satisfies Mr*** inquiry

Initial Business Response /* (1000, 7, 2016/01/25) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** ** *** - XXXXXX, account we show that the MPplayer was issued on
3/25/The manufacture warranty time frame for Michigan DOC is days from the date it is issuedOur records show that Mr*** sent his player in to be reviewed on 7/21/and on 7/23/Access Corrections shipped the player back recoveredMr*** sent his player in for review again on 10/20/and on 10/26/Access Corrections shipped the player back with a letter stating that we were unable to recover the playerAccess Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchasedThank you
The warranty covers software and function defects for the player or ear budsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC
We appreciate Mr*** business and will continue to honor our commitment to provide the best customer service we canThank you
Thank you for choosing Access Corrections

Initial Business Response /* (1000, 5, 2016/02/11) */
Dear *** ***,
We received your complaint on the wrong shoes being sent to *** ***We have contacted the facility for verification once we hear back from them we will accommodate your request if in fact the wrong shoes were shipped
We apologize for any inconvenience and appreciate your business

Good afternoonAccess Corrections and *** *** *** is not responsible for the transition to a new music vendor. The Department of Corrections made this decisionWe have complied with all directives given to us from the DOC. It is the sole decision of the Florida Department of
CorrectionsIt is not the decision of Access Corrections'For requests for refund and answers about accessing music purchased, please contact Florida Department of CorrectionsThank you

I am responding to
Complaint ID # ***. I'm seeking additional information by mail as to other agencies that may be able to assist me regarding my complaint against Keefe Commissary Network Sales. The nature of my complaint was on 1/12/regarding a commissary order that I placed with the *** *** *** *** *** ***. Order Slip # ***, Account #***, date of Sale 11/14/2016, ** ***, Item # *** Qty Restaurant Style Tortilla, Cost $

Dear Mr***,We are sorry that you feel the music kiosk at *** Correctional Facility damaged your player. We offer a player review / repair service on all our MPplayers. Out players come with a day manufacturer's warranty, but we offer the review service whether the player is
covered under warranty or not. We are more than happy to review your player for you and try to recover the player to full functionality.Access Corrections has music kiosks all across the United States, and we monitor this equipment remotely and review the functionality of this equipment with notices of player issues and facility notification that the kiosk is malfunctioning. Access Corrections reviews trends in notifications, especially when those notifications are coming from the same facility. We do no have record of such a trend in player / kiosk notifications from *** C.F., nor do we see above player return numbers from *** at the time that we received notification from you concerning your player.There's no evidence that the kiosk is damaging players at *** Correctional Facility, and we have numerous connections, song downloads, and successful player updates at this facility. If you would like us to review your player and try to recover the functionality of the player, please contact us at *** option to make arrangements to get your player to Access Corrections

Initial Business Response /* (1000, 5, 2016/03/07) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX, account we show that the MPplayer was issued on
4/24/ The manufacture warranty time frame for Michigan DOC is days from the date it is issued Our records show that Mr*** sent his player in to be reviewed on 6/1/13, 9/22/and on 3/6/ On 3/6/Access Corrections reviewed the player and was unable to recover the MPplayer Access Corrections shipped the player back with a letter stating that we were unable to recover the player and the player was out of warranty at that time Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased Thank you
The warranty covers software and function defects for the player or ear buds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC
We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we can Thank you
Thank you for choosing Access Corrections

Initial Business Response /* (1000, 15, 2015/09/22) */
A refund was previously completed for Mr*** in the amount of $(see attachment)
Thank you,
Keefe Commissary Network

Initial Business Response /* (1000, 8, 2015/07/16) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX, account we show that the MPplayer was issued on
1/28/The manufacture warranty time frame for Michigan DOC is days from the date it is issuedOur records show that Mr*** sent his player in on 4/17/to be review by Access CorrectionsOn 4/27/we shipped Mr*** player back stating that Access Corrections was unable to repair the playerAccess Corrections will attempt to repair any player purchased from Access free of charge no matter when the player was purchased
The warranty covers software and function defects for the MP3/MPplayers or earbudsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC
We appreciate Mr*** business and will continue to honor our commitment to provide the best customer service we canThank you
Thank you for choosing Access Corrections