Keefe Commissary Network Sales

Initial Business Response /* (1000, 5, 2015/08/11) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX, account we show that the MPplayer was issued on
9/4/The manufacture warranty time frame for Michigan DOC is days from the date it is issuedOur records show that *** *** sent the player in on 4/14/to be review by Access CorrectionsOn 4/23/Access Corrections shipped *** ***'s player back stating that Access Corrections was able to recover the playerOn 6/20/*** *** sent in the player to be reviewedOn 6/23/Access Corrections shipped the player back with a letter stating Access Corrections was unable to repair the playerAccess Corrections will attempt to review any player purchased from Access free of charge no matter when the player was purchased
The warranty covers software and function defects for the MP3/MPplayers or earbudsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC
We appreciate *** ***'s business and will continue to honor our commitment to provide the best customer service we canThank you
Thank you for choosing Access Corrections

Dear *** *** #***, We received your order on 11/18/There were two items that were not available at the time of shipment #*** Holiday Tub cookies $3.95/per ($) & #Fudge mint cookies $2.95/per ($14.75)Bringing a total refund of $this refund was
mailed to your facility via check#*** The refund was returned back to our facility on 12/28/We have since sent you a postcard asking you to please advise

Initial Business Response /* (1000, 5, 2016/02/04) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - LXXXXX, complaint in reference to songs purchased being incorrect
Access Corrections has a procedure in place for issues with songs that are allegedly incorrect, and it does consist of filling out a Technical FormThe inmate should make contact with a representative at the facility and they have the form the inmates fill out and submit to Access CorrectionsAccess Corrections will then review the songs and compare them to Amazon and ITunes for a comparisonIf the songs are different Access Corrections will issue a refund for the song referencedAfter reviewing Mr*** records we show that he has sent in several Tech Forms for the songs referencedOn each occasion our review team concluded the songs referenced were correct
We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we canThank you
Thank you for choosing Access Corrections

Initial Business Response /* (1000, 5, 2016/02/09) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** XXXXXX, account we show that the MPplayer was issued on 10/6/
The manufacture warranty time frame for Michigan DOC is days from the date it is issuedOur records show that Mr*** sent his player in to be reviewed on 11/20/and on 11/26/Access Corrections shipped the player back to Mr*** recoveredOn 12/26/Mr*** sent his player in to be reviewed, and on 1/8/Access Corrections shipped the player back to Mr*** recoveredOn 10/22/Mr*** sent the player in to be reviewed, and on 10/27/we sent the player back with a letter stating that the player was unable to be recovered and the player was out of warrantyOn 12/8/Mr*** sent the player in to be reviewed, and on 12/10/Access Corrections sent the player back with a letter stating that the player was unable to be recovered and the player was out of warrantyAccess Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchasedThank you
The warranty covers software and function defects for the player or ear budsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC
We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we canThank you
Thank you for choosing Access Corrections

Good afternoon,We, along with management, have reviewed the issues the resident has presented.Concerning the name change, our system shows from the daily feed it receives from AK DOC that the name change hasn't been done on the facility's end. Once the change has gone through on their
end, it will come through the resident feed that we receive daily and display in our systemOnce this happens we can then address the issue further.Concerning transferring all music from an MPto a new Edge Mini tablet, all songs previously purchased may be downloaded onto the new player at no chargePlease note that only one device may be active at any one time.Concerning your music on your player, our system as of 5/30/shows that all songs except "Pain Killer" have been delivered and receivedOur system also shows that the song is available on the kiosk for downloading.Thank you

See attached

Dear *** ***, We received your complaint on the watchPlease noteAccess Securepak offer a day replacement or refund warranty on all productsAny warranty after the 30-days is a manufacturer’s warranty and would have to be corresponded with that manufacturerWe received the
watch back at our warehouseA full refund of $has already been issued back to the sender Thanks again for Choosing Access Securepak

A credit was issued in full on 1/25/in the amount of $
Thank you-
Keefe Commissary Network

Dear *** ***,Please note we offer a 30-day replacement warranty on all of our fans if anything goes wrong with the fan within the first daysHowever, most of our fans come with a year manufactured warranty that comes with the fan inside the packagePlease view that warranty and
reach out to the manufacturer

Initial Business Response /* (1000, 5, 2016/03/02) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX, account we show that the MPplayer was issued on
4/23/The manufacture warranty time frame for Michigan DOC is days from the date it is issuedOur records show that Mr*** sent his player in to be reviewed on 11/2614, 10/26/and 2/8/On the last review, Access Corrections shipped the player back with a letter stating that we were unable to recover the player and the warranty period has expiredAccess Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased
The warranty covers software and function defects for the player or ear budsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC
We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we canThank you
Thank you for choosing Access Corrections

Initial Business Response /* (1000, 5, 2016/02/10) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX, account we show that the MPplayer was replaced on
12/31/We show the player was shipped on 12/31/and delivered on 1/5/and signed by an *** Please have Mr*** contact a staff member at the facility if he has not received the replacement playerAccess Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchasedThank you
The warranty covers software and function defects for the player or ear budsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC
We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we canThank you
Thank you for choosing Access Corrections

Dear *** ***,We are really sorry to hear that you are having issues with a TV you may have purchasedPlease note if you are having a problem with any televisions after a 90-day warrantyThe manufacturer of the brand televisions picks up all issues related to the televisionsPlease see the
information that was enclosed by the manufacture of that model televisionThanks again for choosing Access Securepak.

Good afternoon,We've reviewed *** *** - *** - song issueThis is the first written notification Access Corrections received on these songs from Mr***We've created a song ticket (# ***) for the issues for each song, "Ombre No" and "Zona de Gangsta"The songs will be reviewed for
content, correctness and quality, and results of the review will be available within the next business days. Thank you.We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we can. Thank you. Thank you for choosing Access Corrections

Dear Mr***,Our records show a replacement order for the headset has been processed and are scheduled to ship to your facilityPer our agreement with the facilities all discrepancies has to be verifiedOnce that has occurred we are able to accept request to process replacements or
refundsWe apologize for any inconvenienceThanks for choosing Access Securepak

Dear *** ***, We received your request for refund for web order #*** due to resident “*** *** being transferred before the package arrived”Please note per the facility agreementsThe sender has days to make arrangements for the resident personal itemsHowever in view
of the situations we will issue a full refund for all the items shipped

Initial Business Response /* (1000, 5, 2015/06/29) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX complaints in reference to Access Corrections
delivering wrong songs and songs that are poor qualityAccess Corrections has a process in place that addresses those issuesIf Mr*** would have filled out a technical form through the facility and notified Access Corrections of the issues with the songsAccess Corrections would have either had the issues resolved or refund for the songs that could not be resolvedPlease feel free to have Mr*** fill out a technical form and send it to Access Corrections specifying the songs and the issues he is having with the songs, we will review the songs and if the issues are unable to be corrected we will issue refunds for those songs
We appreciate Mr*** business and will continue to honor our commitment to provide the best customer service we canThank you
Thank you for choosing Access Corrections

Dear *** ***,Please note the order place for *** *** was placed on the internet by the sender.Which means the facility in which it was sent to,was designated by the senderOur policy on all packages is, a the packages is returned we will gladly refund or replace if the customer
desire.Per multiple conversations with callers on this order into our facility, we have notified the callers that we were awaiting the return of the package.As of today this package has yet to be returnOnce this package is returned a full refund will be issued back to the sender

Access Corrections researched the issue of the kiosk not delivering songs to playersResearch shows that there’s evidence of thisAlthough our technical helpdesk has been aware of this issue, we have forwarded new information to them to help resolve the issueAt the time of this writing, they
are aware of the new findings and are working on it Concerning the issue of days, Access Corrections has always had the day timer in Florida facilities per the agreement with Florida DOCThere was a change of vendors a little while back in which Access Corrections took over from a previous vendorIt’s possible be that the previous vendor had daysHowever, as stated earlier, per agreements with FL DOC, the timer is days

I have yet to hear back from SECUREPAK> I have since filed a dispute with my CC - these company has proven to be very shady in their practices and leads me to belive they do this with everyone that contacts themI believe I was more than patient and fair. I am writing with regards to the above mentioned order/confirmation *** placed on August 13th, I come to find out that *** *** *** never received the care package and has since been releasedHonestly, I had no idea it was going to take days to pack and ship the items. When can I expect the funds to be credited back to my account. *** ***He who has a why to live can bear almost any how~ Friedrich Nietzsche Re: Order *** : *** *** *** : *** *** ** The following is your orderInvoice #: *** Date: August 13, 2016Bill To: Ship To:*** ** *** *** *** ** *** **Phone: *** *** ***Inmate#: ***Tier: ***Block: **Lubbock County - TX*** ** ***Lubbock, TX *** Qty Name Price Total - Snickers ozPeanut Butter Squared - Skittles oz - Zippy Cakes ozChocCreme-Filled Cupcakes (pk.) - Cloverhill ozCherry Cheese Danish - Maruchan ozBeef Flavor Ramen - Maruchan ozCajun Chicken Flavor Ramen - Cheetos ozCrunchy - Fritos ozChili Cheese Corn Chips - Hawaiian Punch ozSingles To Go Fruit Juicy Red (pk.) - Jack Link's ozKippered Beef Steak - K.CMasterpiece 8.60Subtotal: 39.65 Tax:1.37Shipping: 3.00Total: $44.02Balance Due: $0.00Your satisfaction is guaranteed. If you require assistance with your purchase, contact us at 1-800-546-

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