Keefe Commissary Network Sales

Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX, account we show that the MPplayer was issued on 9/29/ The manufacture warranty time frame for Michigan
DOC is days from the date it is issued Our records show that Mr*** sent the player in on 11/23/to be review by Access Corrections On 11/29/Access Corrections shipped Mr*** player back stating that Access Corrections was able to recover the player On 1/15/Mr*** sent in the player to be reviewed On 1/22/Access Corrections shipped the player back recovered On 3/11/Mr*** sent his player in again to be reviewed On 3/18/Access Corrections sent player back with a letter stating Access Corrections was unable to repair the player Access Corrections will attempt to review any player purchased from Access free of charge no matter when the player was purchased
The warranty covers software and function defects for the MP3/MPplayers or earbuds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC
We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we can Thank you
Thank you for choosing Access Corrections

Initial Business Response /* (1000, 5, 2015/11/23) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX, account we show that the MPplayer was issued on 6/19/
The manufacture warranty time frame for Michigan DOC is days from the date it is issued Our records show that Mr*** sent his player in to be reviewed on 10/26/and on 10/29/Access Corrections sent Mr*** player back with a letter stating that the player was unable to be recovered and the warranty period had expired Access Corrections will attempt to repair any player purchased from Access Corrections free of charge no matter when the player was purchased Thank you
The warranty covers software and function defects for the player or earbuds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC
We appreciate Mr*** business and will continue to honor our commitment to provide the best customer service we can Thank you
Thank you for choosing Access Corrections

Dear *** ***,We received your complaint in regards to the purchase of a *** *** *** *** purchased on 03/13/2018. Please note we have no record of the purchaseIf you can provide us with and invoice number that would helpIn addition please note all item returned within
days of purchase is subject to replacement or refund.

Initial Business Response /* (1000, 5, 2016/02/02) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX, account we show that the MPplayer was issued on
3/31/ The manufacture warranty time frame for Michigan DOC is days from the date it is issued Our records show that Mr*** sent the player in on 4/17/to be reviewed On 4/27/Access Corrections sent the player back with a letter stating that the player was able to be recovered Mr*** sent the player in for review again on 1/6/16, and on 1/12/Access Corrections shipped the player back with a letter stating that the player was unable to be recovered Access Corrections will attempt to repair any player purchased from Access Corrections free of charge, no matter when the player was purchased
The warranty covers software and function defects for the player or ear buds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC
We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we can Thank you
Thank you for choosing Access Corrections

Initial Business Response /* (1000, 7, 2016/01/29) */
Dear Sir,
We received your complaint on your New Balance sneakersPlease note New Balance does not offer any warranty on any of the sneakersHowever if you could have a facility officer contact us to verify that the shoes received in October
were defectiveWe will gladly send a replacement pairWe appreciate your business and apologize for any inconvenience

Dear *** ***, We have no record of a deposit referencing receipt #*** for *** *** in our systemPlease contact your banking institution to see if your card has been charged for any depositsif so contact our office at *** and provide us
with the resident ID number and the last 4digit of a credit card used for potential depositSo that we can check further into this matter

Dear *** ***, Our records show a refund was issued for item *** Nike Victory Bra in the amount of $on 08/17/Our records also show a replacement order was processed for item *** Reebox Basketball shoes on 08/on invoice #***
Please accept our apology for the confusion and inconvenience. Thank you for choosing Access Securepak

Initial Business Response /* (1000, 5, 2015/10/07) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** XXXXXX account we show that the MPplayer the inmate is
referencing was issued on 4/1/ The manufacture warranty time frame for Michigan DOC is days from the date it is issued Our records show that Mr*** sent his player in for repair on 9/17/13, and on 2/16/ On both occasions Access Corrections was able to recover Mr*** MPplayer On 6/10/Mr*** sent his player in again to be reviewed On 6/23/Access Corrections sent Mr*** player back with a letter stating that the player was unable to be recovered and the player was out of warranty As long as the MPplayer was purchased from Access Corrections, we will always attempt to recover the player free of charge
We appreciate Mr*** business and will continue to honor our commitment to provide the best customer service we can Thank you
Thank you for choosing Access Corrections

Initial Business Response /* (1000, 5, 2015/10/15) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX, account we show that the MPplayer was issued on
2/12/The manufacture warranty time frame for Michigan DOC is days from the date it is issuedOur records show that Mr*** sent his player in to be reviewed on 8/25/and on 9/4/Access Corrections sent Mr*** player back recoveredAccess Corrections will attempt to repair any player purchased from Access Corrections free of charge no matter when the player was purchasedPlease have Mr*** use RA#XXXXX if he would like Access Corrections to review the player a second timeThank you
The warranty covers software and function defects for the player or earbudsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC
We appreciate Mr*** business and will continue to honor our commitment to provide the best customer service we canThank you
Thank you for choosing Access Corrections

Dear *** ***,Please provide us with the resident name, ID, and facility so that we can look into this matterPlease note any items reported missing by the facility will be replaced or refundedWe do apologize for any inconvenience or misunderstanding

Currently, the manager of this facility is out. We have made the regional operations manager aware of the concern and we are continuing to investigate this concern. We will make the appropriate disciplinary actions to remediate the concern

Dear *** ***, We have no record of a deposit referencing receipt #*** for *** *** in our systemPlease contact your banking institution to see if your card has been charged for any depositsif so contact our office at *** and provide us
with the resident ID number and the last 4digit of a credit card used for potential depositSo that we can check further into this matter

Initial Business Response /* (1000, 5, 2016/02/29) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX, account we show that the MPplayer was issued on 6/14/
The manufacture warranty time frame for Michigan DOC is days from the date it is issued Our records show that Mr*** sent his player in to be reviewed on 2/8/and on 2/17/Access Corrections shipped the player back with a letter stating that we were unable to recover the player Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased Thank you
The warranty covers software and function defects for the player or ear buds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC
We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we can Thank you
Thank you for choosing Access Corrections

Initial Business Response /* (1000, 5, 2015/08/24) */
Contact Name and Title: Access Corrections Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX, account we show that the MPplayer was issued on 5/26/
The manufacture warranty time frame for Michigan DOC is days from the date it is issuedOur records show that Mr*** sent the player in on 1/11/to be review by Access CorrectionsOn 1/22/Access Corrections shipped Mr***'s player back stating that Access Corrections was able to recover the playerOn 2/7/Mr*** sent in the player to be reviewedOn 2/8/Access Corrections shipped the player back with a letter stating Access Corrections was able to recover the playerOn 4/13/Mr*** sent his player in to be reviewedOn 4/21/Access Corrections shipped Mr***'s player back with a letter stating that Access Corrections was unable to recover Mr*** playerAccess Corrections will attempt to review any player purchased from Access free of charge no matter when the player was purchased
The warranty covers software and function defects for the MP3/MPplayers or earbudsPhysically damaged items cannot be returned, exchanged or refundedWhen the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no chargeWarranty expiration dates vary by the DOC
We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we canThank you
Thank you for choosing Access Corrections

Good afternoon.Thank you for bringing this to our attentionAfter researching the issue, we have forwarded your report and our findings to our technical helpdesk for further researchThey are aware of the issue and are working on itAs soon as we receive any word on the issue from them, we will
forward it to your facility, usually in about 3-business daysWe apologize for any inconvenienceThank you.

Initial Business Response /* (1000, 5, 2016/03/02) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX, account we show that the MPplayer was issued on
4/23/ The manufacture warranty time frame for Michigan DOC is days from the date it is issued Our records show that Mr*** sent his player in to be reviewed on 11/2614, 10/26/and 2/8/ On the last review, Access Corrections shipped the player back with a letter stating that we were unable to recover the player and the warranty period has expired Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased
The warranty covers software and function defects for the player or ear buds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC
We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we can Thank you
Thank you for choosing Access Corrections

Dear *** ***, We received your request in regards to deleting an email address that has been created from an outside sourcePlease note our system does not allow access us to delete personal email accountsHowever what can do is make notation on the accounts and not allow any types
of transactions, to be processed under that account since you are stating you did not sign up or setup the account. Please note personal information setup on accounts with our company is not sharedIf you think there may have been a security breach on your part, please take all necessary precautions

Good afternoon.Access Corrections is not responsible for the transition to a new music vendor. Michigan Department of Corrections made this decisionIt was not Access Corrections’ decision. It is the sole decision of the Michigan Department of CorrectionsBecause the contract ended on
MI DOC’s decision, all service did tooAgain, not Access Corrections decision.Thank you

Initial Business Response /* (1000, 5, 2015/10/30) */
Dear *** ***,
Our records show a refund of $dollars was issued back on the card that you utilize to make the purchase on Oct23,
We apologize for any inconvenience
Thanks again for Choosing Access Corrections

Good afternoon.Thank you for the report on the kiosksAfter researching the issue, we could not come up with an immediate resolveWe have forwarded your report and our findings to our technical helpdesk for further research and handlingAs soon as we receive any word on the issue from them,
we will forward it to your facilityWe apologize for the inconvenienceThank you