Keefe Commissary Network Sales

Initial Business Response /* (1000, 7, 2016/01/25) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** ** *** - XXXXXX, account we show that the MPplayer was issued on
3/25/ The manufacture warranty time frame for Michigan DOC is days from the date it is issued Our records show that Mr*** sent his player in to be reviewed on 7/21/and on 7/23/Access Corrections shipped the player back recovered Mr*** sent his player in for review again on 10/20/and on 10/26/Access Corrections shipped the player back with a letter stating that we were unable to recover the player Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased Thank you
The warranty covers software and function defects for the player or ear buds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC
We appreciate Mr*** business and will continue to honor our commitment to provide the best customer service we can Thank you
Thank you for choosing Access Corrections

Dear *** *** ? Please note all products on the Virginia menu has been approved by the facilityThe choice to purchase items are strictly that of the buyerIf for any reason you are ever unhappy with your purchase please return the item for a full refundAs always thank you for choosing
Access Securepak

I'm writing concerning the above mentioned matter.? I'm not satisfied with the remedy.? I was simply ---- the same songs with the same length.? Pretty much nothing was done.? The "Ombre No" song is in totality between 12-minutes long.? the one I was given is a bit over minutes.? "Zone De Gangsta" Remix is missing the main artists verse (Daddy Yankee - D.Y.).? I need either both songs in their totality or be reimbursed.Any and all assistance would be very greatly appreciated.? Thank you for your time

Initial Business Response /* (1000, 5, 2016/01/15) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrrections.com
Good afternoon,
After reviewing *** *** - XXXXXXX, account we show that the MPplayer was issued on
11/8/ The manufacture warranty time frame for Iowa DOC is days from the date it is issued Our records show that Mr*** sent his player in to be reviewed on 4/27/and on 5/6/Access Corrections shipped the player back with a letter stating that we were unable to recover the player Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased Thank you
The warranty covers software and function defects for the player or ear buds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC
We appreciate Mr*** business and will continue to honor our commitment to provide the best customer service we can Thank you
Thank you for choosing Access Corrections

Dear *** ***,Please note the order place for *** *** was placed on the internet by the sender.Which means the facility in which it was sent to,was designated by the senderOur policy on all packages? is, a the packages is returned we will gladly refund or replace? if the customer
desire.Per multiple conversations with callers on this order into our facility, we have notified the callers that we were awaiting the return of the package.As of today this package has yet to be returnOnce this package is returned a full refund will be issued back to the sender

Initial Business Response /* (1000, 5, 2016/02/09) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** XXXXXX, account we show that the MPplayer was issued on 10/6/
The manufacture warranty time frame for Michigan DOC is days from the date it is issued Our records show that Mr*** sent his player in to be reviewed on 11/20/and on 11/26/Access Corrections shipped the player back to Mr*** recovered On 12/26/Mr*** sent his player in to be reviewed, and on 1/8/Access Corrections shipped the player back to Mr*** recoveredOn 10/22/Mr*** sent the player in to be reviewed, and on 10/27/we sent the player back with a letter stating that the player was unable to be recovered and the player was out of warranty On 12/8/Mr*** sent the player in to be reviewed, and on 12/10/Access Corrections sent the player back with a letter stating that the player was unable to be recovered and the player was out of warranty Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased Thank you
The warranty covers software and function defects for the player or ear buds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC
We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we can Thank you
Thank you for choosing Access Corrections

Good afternoon,? After reviewing *** *** ??" *** ??" issue, our system shows that the song, “Another One Bites the Dust” was ordered on 10/21/However, the song has not yet become available on the kiosk from the vendorWe have forwarded this issue to our technical team for further
researchTypically we get a response from the team within five business days, but ??" depending on their workload ??" it could longerOnce we receive the results of their research, our next action will be determinedThank you.? We appreciate Mr***’s business and will continue to honor our commitment to provide the best customer service we can.? Thank you.? Thank you for choosing Access Corrections

I am responding to
Complaint ID # ***.? I'm seeking additional information by mail as to other agencies that may be able to assist me regarding my complaint against Keefe Commissary Network Sales.? The nature of my complaint was on 1/12/regarding a commissary order that I placed with the *** *** *** *** *** ***.? Order Slip # ***, Account #***, date of Sale 11/14/2016, ** ***, Item # *** Qty Restaurant Style Tortilla, Cost $6.12.?

Dear *** ***,We received your complaint in regards to a cassette playerPlease provide us with more information so that we can look into this matterWhat is your I.Dnumber?? When and where was the cassette purchased.? We look forward to looking into this matter

Good afternoon,? After reviewing *** *** ??" *** ??" account our system shows that of songs have been delivered and receivedOur system also shows that the last communication from Mr*** was through the Revdex.com website on 1/9/17; we’ve not received any communications
sinceAfter it was known that Michigan DOC would not extend or renew the contract with Access Corrections, gave notice that Michigan residents could still connect to the kiosk until March 3rdAccess Corrections also gave notice that we would accept players for repairs until that timeAs stated above, we did not receive any communication from Mr***Access Corrections still accepts players for unlocking for a fee but the resident must provide an outside physical address ??" not the facility’s address ??" for us to ship the playerThank you

Good afternoon.After reviewing *** *** ??" *** ??" account we show that the MPplayer was issued on 4/22/2009.? The manufacture warranty time frame for Michigan DOC is days from the date it is issued.? Our records show that Mr***? last connected to the kiosk on 2/20/
near end of service per expiration of the contract between MI DOC and Access CorrectionsThis was MI DOC’s decision not to have Access Corrections continue service to MI DOC facility residentsThus repair service to MI DOC residents’ players and accessories stopped on 2/1/Again, it was MI DOC decision not to extend the contract with Access Corrections.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?

Please see attached

Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - *** complaint in reference to Access Corrections not unlocking (Removing the security feature) on the player and
sending it back to the facility The DOC's have set the policy of not allowing players without the security feature in the facilities Access Corrections stated that the player was unable to connect to our recovery tool to have the player unlocked The player was not working at all Once the player was shipped back to the facility, they would not allow Mr*** access to his player since it was not working This was a decision made by the DOC and not Access Corrections
We appreciate Mr*** business and will continue to honor our commitment to provide the best customer service we can Thank you
Thank you for choosing Access Corrections

Initial Business Response /* (1000, 5, 2015/09/09) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX account we show that the MPplayer was issued on 9/13/
The manufacture warranty time frame for Michigan DOC is days from the date it is issued Our records show that Mr*** sent his player in for review on 8/13/ On 9/18/we shipped the player back to Mr*** recovered On 4/27/Mr*** sent the player in to have the security timer reset On 5/21/Access Corrections shipped Mr***'s player back with a letter stating that the MPplayer was unable to be recovered Access Corrections will attempt to recover any MP3/MPplayer that was purchased from Access Corrections free of charge If the player is unable to be recovered and is still under warranty Access Corrections will replace the player free of charge
The warranty covers software and function defects for the player or earbuds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC
We appreciate Mr*** business and will continue to honor our commitment to provide the best customer service we can Thank you
Thank you for choosing Access Corrections

See attached? pdf document in response to complaint ***

The warranty timeline (7-business days) does not include Keefe’s processing time as well as the VA DOC property department processing time.? The manufacturer’s timeline only pertains to receiving the broken TV and shipping a new one.? If it takes the TV company business days to
return an new TV, we are already at weeks.? We ensure that we move as? quickly as possible to get the product back out in working order.?

Initial Business Response /* (1000, 5, 2015/08/24) */
Contact Name and Title: Access Corrections Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX, account we show that the MPplayer was issued on 5/26/
The manufacture warranty time frame for Michigan DOC is days from the date it is issued Our records show that Mr*** sent the player in on 1/11/to be review by Access Corrections On 1/22/Access Corrections shipped Mr***'s player back stating that Access Corrections was able to recover the player On 2/7/Mr*** sent in the player to be reviewed On 2/8/Access Corrections shipped the player back with a letter stating Access Corrections was able to recover the player On 4/13/Mr*** sent his player in to be reviewed On 4/21/Access Corrections shipped Mr***'s player back with a letter stating that Access Corrections was unable to recover Mr*** player Access Corrections will attempt to review any player purchased from Access free of charge no matter when the player was purchased
The warranty covers software and function defects for the MP3/MPplayers or earbuds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC
We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we can Thank you
Thank you for choosing Access Corrections

The complaint has been sent to the account manager over that facility and I will this file as soon as I hear it has been rectified.? Thanks

Initial Business Response /* (1000, 5, 2015/12/29) */
Dear *** ***
Our records show we issued refund check #XXXXXX in the amount of $was mailed to your facilityThis refund was for the shoes that were not availableOn 12/16/the check was returned back to our facilityWe
re-mailed the check by to your facility on 12/16/

Initial Business Response /* (1000, 10, 2015/11/11) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX, account we show that the MPplayer was issued on 3/28/
The manufacture warranty time frame for Michigan DOC is days from the date it is issued Our records show that Mr*** sent this player in to be reviewed on 8/17/and on 8/26/Access Corrections sent Mr***'s player back recovered On 10/5/Mr*** sent the player in to be reviewed On 10/20/Access Corrections sent the player back to Mr*** with a letter stating that the player was unable to be recovered Access Corrections will attempt to repair any player purchased from Access Corrections free of charge no matter when the player was purchased Please have Mr*** contact Access Corrections if he would like us to review the player a second time Thank you
The warranty covers software and function defects for the player or earbuds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC
We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we can Thank you
Thank you for choosing Access Corrections
Initial Consumer Rebuttal /* (3000, 17, 2015/12/01) */
Dear Revdex.com Rep:
I write this letter in response to the recent letter that I received from your office dated for November 12, In your letter, I am instructed to advice you if I am not in agreement with the suggested resolution This letter is to inform you that I find a problem inherent in Access' reply and I ask that your office assist me in gaining clarity as to Access' intentions
Enclosed is a copy of the letter that I am submitting to Access, along with my MPplayer In my letter I again set out the facts that created this problem so that Access is in fact aware of the nature and origin of the said problem and complaint
In short, my issue with Access is that the Music Warden kiosk that they supply the Michigan Department of Corrections inmates to service their music players caused a malfunction in the software of my player, thereby causing it to shut down while I was in the middle of re-ordering the songs that were inadvertently erased from my player during the last time I was forced to send it back to Access to be checked Their system, not me or any action done by me, caused this irregularity in my player Unfortunately, this is a common occurrence with this particular Music Warden, which the facility and Access are well aware of Instead of replacing the Music Warden kiosk, Access has elected to remedy any problems the kiosk creates instead of replacing the kiosk altogether, as it is proven to be defective
My query, posed both to your office as well as to Access, is thus: In the event that my player cannot be "recovered", how can this matter be resolved seeing as now the problem is a direct result of a systematic problem with Access' Music Warden Kiosk? My request is to replace my player with one similar in make and model, as it has been determined that this problem is indeed a software/ manufacturing defect and not an issue dealing with a physically damaged product
It should also be noted that despite the fact that the warranty is limited to days after receipt of the player, this does not absolve Access of liability/culpability when, after the days are up, their devices causes or creates a software defect in the playerIt is my understanding of their response that this is their position If this is so, then there is no solution to be reached other than to refund me the amount of purchased songs and the music player device itself I would much rather have my music device, but if there can be no resolution I ask that I be reimbursed for the damages that I have incurred, both in finances and real property
In closing I again thank you for your assistance in this matter, and I thank you for your time, effort and patience
Sincerely,