Keefe Commissary Network Sales

Dear Mr***,Access Corrections is sorry to hear about the experience you are having with your MPplayer at *** ***.? Access Corrections' MPplayers coming with a day manufacturer's warranty, that covers the player for any physical or functional defects.? We also offer a software
repair service for our players whether in or outside the warranty period.We have the purchase date of your MPplayer as June 18, 2015.? Furthermore; we have record of notice about the issue with the MPplayer on May 23, 2016.? As stated above; there's a day warranty period, and when Access received your player on May 26, 2016, that warranty was expired.? Regardless of the warranty expiration, Access still attempted to format your player (remove all files), reload the player software, and reload your Michigan DOC media account.? Unfortunately; we could not get your player to connect to our computer, and we could not communicate with the player, in order to repair the software.Your player is not covered under the warranty, so we will not replace the player.? We are willing to review your player again and attempt to fix it.? Please contact Access Corrections at *** option to obtain a return authorization number.? The following is more specific as to process we follow, but if we cannot connect your player, whether due to physical issue or function issue, we cannot complete each task of the below.Players and accessories go through a series of review, and in some cases are reset to manufacturer settings, and updated with the latest MPsoftware.? The review on the player are as follows:Insert new batteries into the player and turn the player onReview the player for button functionality, and display functionsReview the physical aspects of the player, ports, and buttonsReview the files stored on the playerRemove the files on the player and install the latest player software on the playerInitialized the player by adding the media account to the playerInsert new batteries to ensure software update and initialization processed completelySync the player to our Corporate kiosk and complete a kiosk session?

Dear Courtney,Per our correspondence to you earlier? the initial order received was short paidmodifications had to made to the order to accommodate it.? We do show were we over shipped item *** in which we apologizeA no charge replacement order was shipped? on 04/30/
Hopefully this was to your satisfactionThanks again for choosing Access Securepak

Good afternoon, ? After reviewing *** ***? ??" ***? ??" account we show that the MPplayer was issued on 1/27/2012.? The manufacturer’s warranty time frame for Michigan DOC is days from the date it is issued.? Our records show that Mr*** sent his player in to be
reviewed three times from through On 12/22/*** ***? reviewed the player for the third timeIt was unable to be recovered and *** *** shipped the player back with a letter stating that we were unable to recover the playerThe kiosk would not have destroyed Mr***’s MPplayer.? If this was the case we would have had many situations with this issue because of all of the other inmates that connected to the same kioskFrom extensive and continuing research, we have had no evidence yet that kiosks cause any damage to players ? Concerning *** *** not allowing Mr*** to buy a player, Michigan DOC made the decision not to renew the contract with *** ***It was MI DOC’s decision, not ours to not allow him to buy players from us

Good afternoon,After reviewing *** *** - *** ??" issue, our system shows no songs have been removed from his playlistMichigan DOC issued a directive that the media catalog not have explicit songsEarlier in 2016, Michigan DOC staff found explicit material had been on the catalog and
that residents had downloaded such songsMichigan DOC then instructed that the songs be removed from the playlists of all residentsAccess Corrections complied and also reimbursed the residents for the songs taken awayMr***’s playlist was not affectedThere is no order from Access Corrections to remove rap songs as suchHowever, if a song does not comply with Michigan DOC’s directive, then it will be removed.? We appreciate Mr***’s business and will continue to honor our commitment to provide the best customer service we can.? Thank you.Thank you for choosing Access Corrections

Initial Business Response /* (1000, 5, 2016/02/02) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - TXXXXX complaint in reference to the kiosk machine destroying the
MPplayer The kiosk would not have destroyed Mr***'s MPplayer If this was the case we would have had many situations with this issue because of all of the other inmates connecting to the same kiosk Our system shows the player was issued on 9/20/13, the warranty period is days from the issue date Mr*** has sent his player in on occasions, 2/4/we were able to recover the player On 11/12/and 12/22/Mr*** sent the player in for review on both of those occasions Access Corrections was unable to recover the player Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased Thank you
The warranty covers software and function defects for the player or ear buds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC
We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we can Thank you
Thank you for choosing Access Corrections
Final Business Response /* (4000, 14, 2016/02/25) */
Good afternoon,
After reviewing *** *** - TXXXXX, complaint in reference to Access Corrections not repairing his MPplayer Mr***'s player was reviewed by our review team and they confirmed the player had water damage Access Corrections is unable to repair, refund or exchange the water damaged player
The warranty covers software and function defects for the player or ear buds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC
We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we can Thank you
Thank you for choosing Access Corrections

Dear? *** ***, ? ? *** *** *** has confirmed that your package that was shipped to *** was not forwarded on as per our agreements with the facilityWe have since issued a full-refund back to the sender.? Thanks again for choosing Access Securepak

Initial Business Response /* (1000, 5, 2015/09/04) */
Contact Name and Title: Access Corrections - Rep
Contact Phone: X-XXX-XXX-XXXX
Contact Email: ***@accesscorrections.com
Good afternoon,
After reviewing *** *** - XXXXXX, account we show that the MPplayer was issued on
6/4/ The manufacture warranty time frame for Michigan DOC is days from the date it is issued Our records show that Mr*** sent the player in on 12/2/to be review by Access Corrections On 12/3/Access Corrections shipped Mr***'s player back stating that Access Corrections was able to recover the player On 3/25/Mr*** sent in the player to be reviewed On 4/1/Access Corrections shipped the player back recovered On 5/28/Mr*** sent his player in again to be reviewed On 6/5/Access Corrections sent the player back recovered On 7/20/Mr*** sent his player in for review and again Access Corrections sent player back to Mr*** recovered On 8/24/Mr*** sent player in again to be review On 9/3/Access Corrections sent a letter with the player stating Access Corrections was unable to recover the player and the player was out of warranty Access Corrections will attempt to review any player purchased from Access free of charge no matter when the player was purchased
The warranty covers software and function defects for the MP3/MPplayers or earbuds Physically damaged items cannot be returned, exchanged or refunded When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge Warranty expiration dates vary by the DOC
We appreciate Mr***'s business and will continue to honor our commitment to provide the best customer service we can Thank you
Thank you for choosing Access Corrections

I have spoken to the Account Manager for the facility of the complainant.? We haven't received any complaints on the cooler from the facility itself.? Below is the manufacturer's information...*** *** *** *** *** *** *** Chicago, IL 60644? Thanks?

Dear Sir,In shipping your order we made no substitutions to the orderWe shipped exactly what was on the purchase order.?

To whom it may concern: I am writing to thank you for your diligence in my complaint on 8-4-against Kefee Commissary NetworkYou gave me ID ***This is to let you know that due to your contacting Kefee, they have refunded my full amount of moneyThe has been settled, thanks to your
servicesThank you for your diligence

Initial Business Response /* (1000, 5, 2015/12/04) */
Dear *** ***,
We show no record of a return package however
At management request, we have issued a full refund for order #XXXXXX.Please allow our agents to assist you in the future when you call in We are always more than happy to
do whatever it takes for our customersWe apologize for any inconvenienceThanks again for your choosing Access Securepak

? Good afternoon, ? After reviewing *** *** * ***, account we show that the MPplayer was issued on 4/24/12.? The manufacture warranty time frame for Michigan DOC is days from the date it is issued.? Our records show that MrDavis sent his player in to be reviewed
on 5/29/and on 3/28/Access Corrections shipped the player back with a letter stating that we were unable to recover the player on 3/29/Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchasedIf MrDavis would like for us to review the player again, please reference RA# ***? Thank you? The warranty covers software and function defects for the player or ear buds.? Physically damaged items cannot be returned, exchanged or refunded.? ? When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge.? Warranty expiration dates vary by the DOC? ? We appreciate MrDavis’s business and will continue to honor our commitment to provide the best customer service we can.? Thank you? Thank you for choosing Access CorrectionsGCOMPLAINT ACTIVITY REPORT? Case # 1505006? ? ? ? ? ? ? Revdex.com Serving Eastern Missouri and Southern Illinois ? Consumer Info:? ? Forbes II, #664612, David? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Business Info: Access Catalog Co ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Caberfae Hwy? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Manistee, MI? 49660-8902? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? -? ? ? ? ? ? ? -? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 925-? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Location Involved:? ? (Same as above) ? Consumer's Original Complaint : I would like to file a report complaint on the MDOC and Access Corrections for selling us prisoners over priced products that are bad a faulty.? For the past six months I have been trying to get the address to the Revdex.com from our Law Library but of course the facility here doesn't like us inmates reporting the MDOC foul and corrupt business deals that take advantage of us prisoners and our families.? I finally got you guys address from my Father? Since about the Gall of the MDOC as allowed us prisoners to purchase one band of MPPlayer through access corrections.? It is the MAPD MAXX 4GB and MAXX 8GB personal media play.? I bought the MAXX 8GB player for $plus the adapter for $15.90- so all together I spent $and I received it on may 2, 2013.? The whole reason why I bought this product is because they claimed that it was a good product and both the MDOC and access state to us that we would have no problems with this product and we would be able to purchase any songs that we liked with no expectations and with no limitations for $a song.? (They lied) ? I only had my MPplayer for months when it started shutting down and would say disabled please connect to kiosk.? But when the officer here would connect it to the kiosk it wouldn't up load like it should.? So, I sent it back to access in Oct of and they inspected it and doing it to have a software malfunction.? They fixed it for free and apologized for any inconvenience and that I shouldn't ever have this problem again.? I got my MPplayer back in Jan 7, and seven months later on Aug 20, the software malfunction reared its ugly head and once again I must sent I back to them to fix? the problems.? It sees that this product is really more like a $software infested device that is going to be a long term headache and rip off? Now as for the songs, on March 1st or April 1st that MDOC and access both decided that we adults who are over the age of years old were unfit to buy or listen to any explicit songs.? So when we buy the song we like for the $1.48, we get a song that has a silence spots in the song where the curse word or derogatory phase was, which makes the song sound like crap or like your listening to a record/CD skipping.? Purchasing the songs are no longer for the $that we prisoners agree to with the claim that we could buy any song that we liked with no exceptions and with no limitationsOnce again they lied? In closing, I would like to thank you and your staff for taking the time out to look over and read this long letter.? There is other issues I would like to rise on another totally different subject but I will rise that problem at another date and time.? For now this is the first that needs to be addressed and the prisoners here and our families look forward to any answers or solution that the Revdex.com can give us.? Your time in handling this is greatly appreciated by all of usPlease have a Nice and Peaceful day!!! ? David Forbes ? ? Consumer's Desired Resolution: I want my MPplayer fixed ? Revdex.com Processing ? 10/07/2014? ? ? ? ? ? ? ? ? ? ? ? ? ? 31sn? ? ? ? ? Revdex.com? ? ? ? ? ? ? Complaint Received by Revdex.com 10/07/2014? ? ? ? ? ? ? ? ? ? ? ? ? ? 31sn? ? ? ? ? Revdex.com? ? ? ? ? ? ? Forward to Another Revdex.com - OTTO 10/07/2014? ? ? ? ? ? ? ? ? ? ? ? ? ? Otto? ? ? ? ? MAIL? ? ? ? ? ? Inform Consumer Case Transferred to Another Revdex.com 10/07/2014? ? ? ? ? ? ? ? ? ? ? ? ? ? Otto? ? ? ? ? EMAIL? ? ? ? Inform other Revdex.com Case Transferred 10/07/2014? ? ? ? ? ? ? ? ? ? ? ? ? ? Otto? ? ? ? ? Revdex.com? ? ? ? ? ? ? Case Closed as TRANSFERRED to another Revdex.com 10/08/2014? ? ? ? ? ? ? ? ? ? ? ? ? ? Revdex.com? ? ? ? ? Revdex.com? ? ? ? ? ? ? Complaint Received by Revdex.com 10/08/2014? ? ? ? ? ? ? ? ? ? ? ? ? ? DPT? ? ? ? ? ? Revdex.com? ? ? ? ? ? ? Complaint Reviewed by Revdex.com Operator 10/08/2014? ? ? ? ? ? ? ? ? ? ? ? ? ? Otto? ? ? ? ? MAIL? ? ? ? ? ? C- Send Acknowledgement to Consumer - Non-Mbr 10/08/2014? ? ? ? ? ? ? ? ? ? ? ? ? ? Otto? ? ? ? ? EMAIL? ? ? ? B- Inform Business of Complaint - Non-Mbr ?

We were out of stock for a while due to Timex discontinuing the style of Ironman watch that was offered.? We have brought in the replacement Ironman watch and are currently filling orders.? This issue has been resolved

Good afternoon,? After reviewing *** *** ??" *** ??" account we show that there was a Return Authorization (RA) ??" - created for this MPplayerPlease have Mr*** return his player through his facility to Access Corrections and include this RA# with itAlthough there was
a deadline ??" since passed ??" to buy new players, as of the time of this writing there is no known deadline for not accepting players for reviewAs a note, Mr***’s player was returned on 9/19/because it could not boot upIt was returned and recovered, and sent back to Mr***Thank you.? We appreciate Mr***’s business and will continue to honor our commitment to provide the best customer service we can.? Thank you.? Thank you for choosing Access Corrections

Initial Business Response /* (1000, 5, 2015/08/31) */
Dear *** ***,
Please provide us with the person name and identification number that you state the purchase was made forWe will be more than happy to look into this matter and supply you with an update
Initial Consumer Rebuttal /*
(3000, 9, 2015/08/31) */
This information was given to access months ago and they have continued to do nothing! I filed a complaint with my credit card as wellAcess already has record of all the times I've tried to resolve this matterAccess only refers to the prison not responding and refuses to do anything or contact anyone higher like the warden at the prison*** *** XXXXXXXGrove town GaStill to this day he has yet to receive a food package from June

? Good afternoon,? After reviewing *** *** ??" *** -? account we show that the MPplayer was issued on 10/15/13.? The manufacture warranty time frame for Florida DOC is days from the date it is issued.? Our records show that we received Mr***’ player to
review it on 7/21/and on 7/25/Access Corrections shipped the player back with a letter stating that we were unable to recover the player.? Access Corrections will attempt to recover any player purchased from Access Corrections free of charge no matter when the player was purchased.? Thank you.? The warranty covers software and function defects for the player or ear buds.? Physically damaged items cannot be returned, exchanged or refunded.? When the player is examined by Access Corrections and found to be defective within the warranty period it will be replaced at no charge.? Warranty expiration dates vary by the DOC.? We appreciate Mr***' business and will continue to honor our commitment to provide the best customer service we can.? Thank you.? Thank you for choosing Access Corrections

? Good afternoon,? After reviewing *** *** ??" *** - account we show that the MPplayer was issued on 11/29/16.? Our records show that Access Corrections received the unused player on 2/15/in acceptable conditionA refund of $has been issued for credit for the
playerA check is being issued to Florida DOC that covers the refund as well as refunds for other Florida residentsFlorida DOC will then distribute the refunds to the residentsConcerning the armband/cover and the screen protectors, once Access Corrections receives those in unused condition then we will give credit for them.? We appreciate Mr***’s business and will continue to honor our commitment to provide the best customer service we can.? Thank you.? Thank you for choosing Access Corrections.? ? ?

Complaint: ***
I am rejecting this response because:
Hi, in response to my complaint against access securepakThe business in question has responding by disrespectfully accusing me of selecting the wrong prison, instead of taking responsibility for their own mistakeFor starter, once you enter the inmate's I.DNumber it selects the prison the inmate is locatedYou must also select the state, as you will see if track the package, it's the state of California (I do have pictures and screen shots of this if anyone decides they wanna view it be it gets changed mysteriously)It doesn't take two months to return a packageI put in all the correct information, and it was shipped to wherever the company shipped it toBottom line, I with my hard working money, purchased a package from Access SecurePak on April 1, As of May 10, 2016, the package has yet to be delivered or found, with no effort at all to locate itI am still requesting a full refundThank you, *** ***

Dear *** ***,Please note we offer a 30-day ? replacement warranty on all of our? fans if anything goes wrong with the fan within the first daysHowever, most of our fans come with a year manufactured warranty that comes with the fan inside the packagePlease view that warranty and
reach out to the manufacturer

Good afternoon,After reviewing *** *** ??" *** ??" account, we show that the player was issued on 12/20/2010.? The manufacturer’s warranty time frame for Michigan DOC was days from the date it? was issuedAdditionally, Michigan DOC decided not to extend or renew the contract with
Access CorrectionsIt was their decision, not Access CorrectionsThe contract covered the service that Access Corrections would provideNow it has expiredAccess Corrections no longer services MI DOC playersAgain, this is MI DOC’s decision.Thank you