Kevin Powell's Motorsports Charlotte

To Whom This May Concern,We regret that you were not happy with the purchase made with us. After reviewing this complaint along with our notation history we do show that this customer refused delivery of the package and the order is indeed ready to be refunded. We will follow up with the
customer regarding any questions we may have regarding this complaintAs a courtesy we would like to extend a 10% Discount on your future order with us. Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard if you have any additional questions and/or concerns.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becauseThe beds were delivered to my home on August *** and I did accept them After reading the reviews I was afraid to send them back with a $charge on my credit card and to suffer re stocking fees The frames that came with the beds were the wrong size I have a full size bed and a twin size bed The frames that came with the beds were for queen/king I have been contacted twice regarding the frames but to this date, August ***, I still do not have them Once I receive the frames I will consider this case closed and I will never do business with this company again!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this caused After reviewing this complaint along with our notation history we show that our customer purchased the item successfully
shipped: Uniden UDRC- Portable Weather Proof CameraThe original proof of purchase was emailed to our customer at *** before the order was shipped We understand that our customer does not want that item and intended on purchasing the Uniden UDRC- we do not list nor carry this item on our website - *** We do have the UDRC14, the UDRCas well as the UDRC34HD listed.While we sincerely apologize that our customer's item was mishandled by our delivery agent we show that the address on the original proof of purchase as:
*** *** * *** *** ***
*** *** *** *** *** *** ***
Per our Return Policy customer is responsible for the return of unwanted merchandise (exerts):"At FactoryOutletStore.com returns are easyBrand New items may be returned or exchanged within Days from date of purchaseReturns are subject to a percent restocking fee plus the actual cost of shippingThis amount will be deducted from the amount of your refund.""Ship all returns using a traceable shipping method and a separate shipping boxDO NOT put any courier labels on the manufacturer's merchandise packagingDoing so requires FactoryOutletStore to pay for replacement packagingTherefore, additional fees will be charged under these circumstances.""Please include a copy of your receipt along with a description of all problems you had with the packaged componentsYou should choose a courier that provides tracking and insurance for your packageWe do not reimburse shipping and handling costs incurred by FactoryOutletStore while processing your order, or any shipping costs the customer incurs while returning or exchanging your purchase."We here at the FactoryOutletStore pride ourselves in excellent customer service, as a courtesy we will refund the full price of the item once successfully returned by our customer and fully inspected If you have any questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Greetings ** ***,We regret that you were not happy with the purchase made with and do show that you placed the order via our online shopping cart on 8/**/and that we had no communication with you before the package delivery was refused.Your order was successfully refused/returned and refunded
per our Return Policy (please review your Order Receipt as well as our Return Policy listed on the website where the purchase was made):RETURN POLICY VIA WEBSITE:"At FactoryOutletStore.com returns are easyBrand New items may be returned or exchanged within Days from date of purchaseReturns are subject to a 15% restocking fee plus the actual cost of shippingThis amount will be deducted from the amount of your refund."RETURN POLICY VIA ORDER RECEIPT:Returns/Exchanges: You must keep all your original packaging to return or exchange any merchandise within Days.Policies & Procedures: You have read and agree to all of our Policies & Procedures regarding exchanges, returns, etc.On 9/**/we show that you contacted us after the package was returned and refunded stating you "refused the package on delivery as the order was placed in error" Due to the circumstances your order was successfully refunded per our Return Policy If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department###-###-####***

ADVERTISING, Advertise a new ATV for $/ $OFF the MSRP of $5,Go in thinking there will be an assemble fee of a few hundred and shipping of a few hundred added in ($or $500)I arrive and am quoted $+ $in prep shipping and Bull*** for a total of $ Well you can get the same ATV from any other dealer for $If this is not ADVERTISING There is no point having the lawThe add I have a picture of says NOTHING ABOUT 3,PLUS ANYTHING it says, $That's $off the MSRPNot we are going to add it all back calling it prep fees when you arrive to look at it
If the other dealers can sell you the same ATV for the same price they are plain bating customers and the Revdex.com and LAW obviously do not give a *** that the public is being abused by this retailerBeware and go somewhere else

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I received a phone call from the business's Escalation Department on November **The woman I spoke to seemed very niceShe refunded the additional $I was charged to ship out a new itemAdditionally, she was able to refund another $of my return shipping costThis means I am only out $for return shippingShe told me to discard the broken luggage and not to ship it backShe also apologized for them having sent me the exact same piece of broken, used luggage twiceShe said they would be shipping me a new item and that I would receive a tracking # the next dayI did receive an email which showed all of the amended charges, however it did not include the new item being mailed to me or a tracking #I have yet to receive the new piece of luggage, but I am holding out hope that it will arrive in the next day or two and I will finally have what I ordered over a month ago
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We here at FactoryOutletStore wish your wife good health along with a speedy recovery We will be able to waive all return fees once the item(s) were successfully returned as a courtesy Please give our US Based Customer Relations Department a call when you are ready to return the item and we will make arrangements as well as waive all return fees - refunding our customer the full purchase price of the item returned with all Manufacturer packaging and all of its accessories back to their *** Account If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist in any way that we can.US Based Customer Relations Department###-###-####

We apologize for shipping the wrong item to you and acknowledge the mistakeWe will be shipping out your replacement order per your exact specifications as soon as possibleWe will continue to honor the pricing, and as a courtesy we ask you keep the Lenovo 4X80F& Lenovo LEN-4X80Hfor the inconvenience We have scheduled a *** pick up to retrieve the incorrect laptopOnce all items are successfully returned and inspected we will process your exchange. We sincerely apologize about this issue and have contacted the Manufacturer directly regarding this issue for our records and have update our advertising as neededIt was a pleasure assisting you and resolving your claimIf you have any further questions feel free to contact us directly ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Thank you for your feedback and again, we apologize for the error

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize about the inconvenience that this has caused.After reviewing this complaint along with our notation history we do show that we spoke with our customer today and have previously
made arrangements to pick up the motor for inspection and consequent refund.If you have any additional questions and/or comments please feel free to contact us directly at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard

To Whom This May Concern,Thank you for ordering with us here at the FactoryOutletStore. We apologize for the inconvenience that this has caused youThe Rebates/Offers here at the FactoryOutletStore are all Customer Driven, completely optional and can be canceled at any time.
Each offer consist of different services, products, incentives etcalong with a range of redeeming guidelines We do not govern nor run these programs Customer must contact each option directly to either sign up or cancel - in this case to cancel the service and obtain a refundWe would be more than happy to assist in any way we can please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday from 9am to 4pm Eastern/Standard at your convenience.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us Due to the busy holiday shopping season our customer's package was delayed at our warehouse we sincerely apologize for the inconvenience that this has caused.We understand that
situations may occur and appreciate your comment *** will attempt to pick up the package from our customer within the next 24hours once the item is successfully returned and inspected we will be able to refund the full purchase price of the order.If you would like to reach us directly please feel free to call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
.I knew nothing about international phone until I called Samsung when the phone had issuesThis cell phone is no good to me here in America , I thought I was buying a Samsung sfrom americaloaded with American software to work here in AmericaThe website did not state international
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize about the inconvenience that this caused.After reviewing this complaint along with our notation history we show that our customer purchased that Garmin Nuvi 2555LMT-R
(Factory Serviced) on 6/**/and it was successfully delivered We have no further communication with our customer until 11/**/when our customer contacted us to state that the GPS did not seem to have the pre-loaded Traffic updates *** *** was emailed directions to have the item returned to us for inspection and consequent exchange - despite our 30Days Return Period - as we show the correct item was shipped out via our internal Package Slip Also, one of our Department Supervisors attempted to contact our customer but was not able to speak with ** *** directly inorder to gain more information on the unit received.We here are the *** pride ourselves in excellent Customer Service and show that prior to this complaint we were working with ** *** to ensure that he remains one of our Satisfied Customers and will continue to work with our customer We eagerly await the return of the item as directed on 11/**/15.If you would like to speak with us directly or have additional questions please feel free to contact our US Based Customer Relations Department at *** Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department / ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made and sincerely apologize about the inconvenience that this may have caused.After reviewing this complaint along with our notation history we do show that our customer purchased a Motorola HXHeadset with us
on 3/**/ We show that our customer contacted us on 7/**/to inquire about their refund as they stated they returned the item Our Customer Care Agent explained that we do not show a return for this customer and requested to get the return tracking number customer used to return the merchandise Customer was not able to provide a return tracking number:Per our Return Policies & Procedures:"" Please include a copy of your receipt along with a description of all problems you had with the packaged componentsYou should choose a courier that provides tracking and insurance for your packageWe do not reimburse shipping and handling costs incurred by FactoryOutletStore while processing your order, or any shipping costs the customer incurs while returning or exchanging your purchase "" Unfortunately, we have not received the item our customer is claiming to have returned and therefore no refund is due to our customer at this time We do understand that items get lost during transit and would suggest that our customer contact the shipping agent used to return the item to find its whereabouts. If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this has caused.Items are sometimes shipped from different warehouses across the country to ensure the fastest possible delivery times
and is motivated by stock After reviewing this complaint along with our notation history we do show that we were attempting to work with our customer to solve this issue a full refund has been issued to our customer's Visa Card ending ***.If you would like to speak with us directly please feel free to contact our US Based Customer Service Representative at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist

To Whom This May Concern,We sincerely apologize and will have a refund of $returned to your *** ** physical address today. If you have any questions or would like to speak with us directly please feel free to reach out to our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that you are not happy with the purchase made with us After reviewing this complaint along with our notation history we do show that you purchased a Factory Serviced *** Unfortunately, we only sell the item complete and would not be able to offer
parts for the item separately or as a replacement.We will be more than happy to exchange the entire item out please give our US Based Customer Relations Department a call at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this caused.After reviewing this complaint along with our notation history we do show that we are currently working with our warehouse to
have a replacement pen ($Value) sent to our customer immediately Please allow to Business Days for the item to arrive.If you would like to speak with us directly and/or have additional questions please feel free to reach out to our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department