Key Tax Group

This client hired our firm to conduct an audit reconsideration. they were audited for the same items for both years disallowed expenses, mileage, and other similar items (part of their expenses are working with local law enforcement in the training of dogs)  they also work with the...

public (kids) with aerospace education. they did amendments which helped, but they are still not allowing the same items. they also have sent the documents multiple times to their auditor, they cant get any feedback or calls back. flagged everything they itemized-these items have been on their returns for years.Upon receipt of the 8821s , service agreement and pmt auth form we immediately went to work. We pulled transcripts for the spouse. filed a and received a 60 day stay of collections. We also sent a request for substantiation documents for the itemized items in dispute along with the husbands 2848 so we can pull his transcripts.The issue was that they had us send inthe 2848 (power of attorney for the husband) to their accountant whom did no respond to our communications to ensure receipt. The husband called in upset and stated that they were sent to the wrong place even after we verified the location. He was also upset that we didnt answer a call his wife supposedly made to the office but our phone system had no such record of a call. He then became irate. We sent him a complaint form as standard protocol and explained that we would be more than happy to work with his to resolve any issues. We left 3 messages for the complaint form and/or documentations that we needed. We also sent a cancellation noticed due to "no response to the complaint form and/or substantiation of documents"/ We are more than willing to work with the client if they would just open up the lines of communication.

Service was great and very friendly. They also handled my case very quickly.Rod Johnston and all the other staff I dealt with went out of they're way to help me in every way possible.

We had some issues with the client's power of attorney but these were corrected. We did call the IRS to obtain her tax records and we reviewed the tax account. We mailed in the Form 9465 to get a reduced payment plan but the IRS did not review it or respond. We do this because the IRS is charging...

more money for a change in payment plan if you call them.  We then called the IRS and got her a payment plan for $65 per month. we are in contact with the client and working to resolve her complaints. We are waiting for her to receive the letter from the IRS accepting her payment plan.

I think there is some misunderstanding with [redacted] expectations. We prepared her returns and the IRS had tro process the returns and move them out of exams before we are allowed to executed the already prepared and submitted resolution. The IRS notified us that they need her 2017 returns...

filed to ensure there are no new tax debts. The reason is because one you have a resolution in place on a previous tax debt the IRS has requirements that have to be adhered to in order to maintain the agreement in place. That is not creating any new tax debts that would be added to the existing ones. We have the resolution in place and once her 2017 return has been shown as processed the non disclosure installment agreement will commence. Outside of that her case is closed. We will notify her once we receive the IA acceptance notification from the IRS> IF she would like to expedite this quicker she needs to send us a copy of the 2017 returns and we could push this through a division manager. If there are any question please have Martine call me at ###-###-#### as I will be more than happy to address any questions. Thank You,[redacted]-CEO

Thank you Key Tax Group! Everyone is amazing. I filed my 2014 returns and through a messy divorce and cashing out my 401K I found myself owing over $24,000. I was recommended by a friend who also hired Key Tax Group and told me they were amazing! They worked with me on my fees and I could not be happier! I am in a payment plan with the IRS and I dont have to worry about them coming after me! Thank you key Tax Group! I am telling you now if you are sitting on the fence dont wait any longer Call Key Tax Group today! they are A+ in my book!

[redacted]!

Key Tax group is amazing! This company really cares about their clients! I lost my wife two years ago to cancer and my world turned upside down. When she was sick we had to liquidate some funds to pay for treatment and was very stressful for my family. I started receiving letters from the IRS asking me to pay 40,000 which I didn't have. Then I received a certified letter telling me the IRS was going to garnish my wages. After losing my wife of 11 years and now taking care of our 4 beautiful children this was the last thing I needed. I called several places and EVERY single one of them was seemed to be focused on money. I felt defeated, scared and at my wits end and decided to cal one more place and found Key Tax Group. Key Tax Group was amazing to say the least. They listened to my story and we even shed a few tears together on the call and all they were focused on was the well being of me and my family. Their fees were more than reasonable and they walked me through the resolution process, In the end they were able to get my penalties removed and set up a payment plan that I could afford with wouldn't take food out of children s mouths. God bless You Key Tax Group! You may not know it but God put people like you in our lives for a reason. You definitely left an indelible mark on my heart. The world needs more people like you in it. God Bless!

I reviewed this case and the last pmt that was drafted was the one on Jan 12, 2018. We received an email requesting to stop any further drafts which we honored on Sat 01/13/2018. There have been zero debits on this account and nothing scheduled to be processed in the future. This was closed on...

01/13/2018 which prohibits any further withdrawals. Client paid $1121.25 of the contracted $1495.00 fees. We are not requesting any funds for the remaining contracted balance. If the cleint has any questions they can call me directly at ###-###-####. Thank you! [redacted]- CEO Key Tax Group

I was very distressed about my situation with the IRS. I called them and spoke with a man named Nick. He explained to me that I was not in a lot of trouble & that my circumstances were kind of unique. I will recommend Key Tax Group to my friends, family & everyone I know. These folks are Professionals that deliver what they say they will. 5 stars from me.

I has a sheriff knock on my door serving me with papers stating that I owed $35,000 to the state of Ohio August 2015. They were not playing games and said they were going to seize my home. I panicked. I'm married with 5 children and this was the last thing I needed! I called every where and no one would help me because I had a state tax debt! WTH! I finally found Key Tax Group and spoke to [redacted]. He listened to me and told me he could help me. Key Tax Group was amazing!. Not only did I not lose my house but I was given a payment plan of only $150 per month!! I would highly recommend [redacted] and her team any time! Good job ! Key Tax Group Rocks!

Thanks,
[redacted]

Hello, my name is [redacted]. At present I live in New York City on a work Visa as my permanent residence is London England. While working in the US I was unaware of the filing requirements of my personal bank accounts that I have in England with the IRS. I later learned that the term is called a Foreign Bank Account Reporting or FBAR. I received a letter from the IRS February of 2015 in reference to my 2013 bank accounts. The letter was intimidating to say the least. The implication that I was unsavory bloke did not sit very well with me and even horrified. Needless to say our home became sort of a damp squid after receiving that letter.
I was referred to [redacted] by another VERY reputable tax company who explained to me that she is the expert in this area of tax law. [redacted] was amazing and completely resolved my tax debt! This is one happy chap!

[redacted]

My wife succumbed to cancer in 2012 and my world ended. I quit my job and fell into a deep state of depression. I created a tax debt from a 401K I had to use while reconciling with the death of the love of my life. I slowly came out of my depression after 18 months and resumed working only to have the IRS after me for a small tax debt of just $5,000. To make matters worse I was insulted by the person at the IRS I called for help. I overheard her telling a co worker that I needed to learn to "get over it" referring to my wifes passing. I was heartbroken. I decided to call for help and found Key Tax Group. They contacted the IRS and was able to help me get this debt into an affordable payment plan. Thank you Key Tax Group for helping me during one of the hardest times of my life. God bless you all!!

These folks assured me from the beginning they would be able to effectively represent me in my owing money to the IRS. They came through for me, and I no longer have to worry about the IRS taking action against me. Special thanks to [redacted] and everyone who successfully processed my case!

We have resolved the issue 100% with the client and are working with the client to resolve his case. Please contact us if you have any questions.

We have reviewed this file and was a bit taken back. The reason is this is an active client and we had zero inclination that there were any issues. We contacted the client and the client apologized and stated that they were withdrawing the complaint as this was sent on error. From everything we are...

seeing the clients are being very well taken care of with their case and seem to be very happy. I have seen several communications between them and the case managers this week alone. Please let me know if you need anything else.

I hired Key Tax Group on December 12, 2014. I was notified by the IRS that I was being audited for earned income credit for my three children. My ex husband was trying to claim then when he wasn't supposed to claim them. I even submitted documents to prove that I was supposed to claim my children and the IRS denied my earned income credit. I was referred to Key Tax Group by a co worker who hired them to help him with a wage garnishment. I was just notified yesterday by the IRS that my earned income credit has been corrected and there is no tax liability. Thank you Key Tax Group!

Hi,
I would just like to say that Key Tax Group, has been very professional and helpful to me regarding my entire IRS ordeal. Everyone who's played a part in my productive, experience, starting from the Receptionist, to [redacted] CFO, I thank you, for your earnest, and fervent, help to a much needed resolution.

Ps,
I will be recommending anyone who is looking to get on the opposite side of tax debt to Key Tax Group.

And another thing,
Im glad I had been listening to [redacted] on 104.3 ol'skool radio or else I might have never heard of Optima Tax Relief!

God bless!

[redacted].

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have spokent to this cleint and her case is resolved. She is currently in a non collectible status and the client is happy. If there are any questions please do not hesitate to reach out to us! :)

I really appreciate their business

Talk about being able to help you out in a pinch! I walked in to work on Friday February 21st, 2014 only to find a note on my desk asking me to see the HR department. I was notified that my paycheck was going to be garnished and I was only going to be left with $375 bi weekly. I am a grown man but I almost cried. I am married and have three small children. My wife is a stay at home mom who home schools our children. I knew I had owed but I didnt think they were going to be this aggressive. My employer also stated that they were unable to do anything unless they received a letter from the IRS. This was the worst news. Im not a wealthy man by any means. I am a normal, blue collar worker who has bills and responsibilities that arrive each month like clockwork. This was going to make me and my family homeless. I called the IRS immediately and they said they would even talk to me unless I filed a missing tax year then told me it would take 6-8 weeks before they could help me. I was infuriated to say the least. So I went online and searched. I came across a lot of companies that could have helped me but they all wanted thousands of dollars to start which I did not have. The 4th call was the "Ringer". I finally called and spoke to Key Tax Group. I spoke with a gentleman named [redacted] who really took the time to speak to me. What I appreciated most about him was that he cared and understood what I was going through. He also said that Key Tax Group was designed for clients like me, blue collar, hard working, everyday family people. Key Tax Group didnt require me to have a huge down payment to get started. They worked with me. All this took place on a Friday. After speaking to [redacted] he had me speak to [redacted] who explained that she could help me immediately. I was faxed over all the documents I needed to sign and by Tuesday the very next week they had 1) contacted the IRS 2) Filed my missing return 3) removed my wage levy and 4) put me in a payment plan that I could easily afford. My next paycheck the next Friday was back to normal. I am telling you if you owe the IRS CALL KEY TAX GROUP TODAY!!! They are great! Thank you [redacted] and [redacted]!