Keystone Collections Group

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint:
I am rejecting this response because: KCG does not address the basis of the complaintAll supporting documentation has been sent to KCG repeatedlyThere remain NO acknowledgement of receipt of the documentationA letter postmarked March was received by us, detailing the situation from KCG's perspective, but again not addressing the receipt of any documentation that was sent from us via fax and USPSMrMazzella continues to request and "await" information that has already been sent to KCG and we have receipts showing the sameBecause KCG has failed to correctly calculate the tax due I will list it out for you; I worked at WIlls Eye Hospital earning in taxable income - all EIT taxes go to Philadelphia County and were paid to them KCG has NO legal standing to tax this income already taxedI worked at Phoenixville Hospital earning in taxable income - and was paid to Phoenixville localityAgain KCG has no legal standing to tax me again on this incomeI worked at Turkshead Surgery Center earning in taxable income - and paid to Locality West ChesterI have been credited for this amount I received a total distribution from VALIC retirement Sergice in the amount of for which federal and PA state taxes have been paidI've sent my full tax return to KCG as wellTotal taxable income for consideration by KCG for West Chester EIT is (distribution) + (Turkshead) equaling 28,A total tax bill of due to KCG (this represents 1% earned IT on Having already paid - this leaves a balance due to KCG of dueOn 3/29/we received KCG letter, with a bill for - for the balance dueAS stated previously, KCG added their penalties interest and fees and even after providing evidence of an Amended PA tax return showing a corrected income amount and filed with PA state DOR, KCG continues to base our taxes due on an incorrect amount of yearly incomeI was told to send of the amended return filinf which I have done twice on by fax (receipt in hand) and by USPSYet after directing me to correct this and provide proof, KCG does nothing with the supporting documentation except generate another bill based on incorrect amounts. Please have KCG cease and desist this harassmentThis is what I require to close this fileA correction to our yearly income by KCG, given that they have received ALL the supporting documentation they requestedOur total tax liability is (distribution) + (Turkshead) equaling 28,or We've already paid leaving due to KCGAdding a 10% penalty for "late" filing amounts to the amount I will consider paying.
Regards,
John Barnard

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe refund finally came through a few days ago
Regards,
*** ***

Thank you for your letter regarding the above-referenced complaint ID numberIn their complaint the complainant disputed his receipt of a delinquent real estate tax notice from Keystone Collections Group (“Keystone”) seeking outstanding real estate taxes due on his propertyIn his complaint the
complainant alleged that Keystone committed several crimes by “making claims” against him for these taxes and was attempting to “scam” him. By separate correspondence, I advised the complainant that Keystone has been retained by the City of McKeesport and McKeesport Area School District to collect delinquent real estate taxesI explained that Pennsylvania real estate taxes are separately assessed by county, municipality and school districtIn the complainant’s case, real estate taxes must be separately paid each year to Allegheny County, the City of McKeesport and the McKeesport Area School District to ensure compliance with Pennsylvania lawMoreover, it does not matter if a property owner resides in the subject property, or even if the property is uninhabitableThe simple fact of ownership gives rise to a real estate tax obligation. Per my review of the complainant’s account, he has not remitted City of McKeesport or McKeesport Area School District real estate taxes in compliance with the law for any tax year since taking ownership of the subject property in In fact, Keystone has never received a real estate tax payment from the complainantAccordingly, on or about January 20, 2018, the complainant received a delinquent notice seeking payment of these real estate taxesIn response he filed the above-referenced Complaint ID. As the complainant is the record title owner of the subject property, the imposition of real estate taxes is in accordance with Pennsylvania law and is in no way discriminatory or unjustKeystone’s records reflect that these taxes remain unpaidHowever, I advised the taxpayer that he may provide my office with exonerating documentation if he disagrees with the imposition of the tax or believes the tax has been previously paidAlternatively, the taxpayer may make repayment arrangements with KeystoneI appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processes.Thank you for your attention to this matter.Very truly yours, KEYSTONE COLLECTIONS GROUP

*** ***Revdex.com of Western PA*** *** *** *** ***
*** ** ***RE: Complaint ID# ***Dear *** ***:Thank you for your letter regarding the above-referenced complaint ID numberKeystone Collections Group appreciates the opportunity provided by the Revdex.com to resolve the
concerns of taxpayers.In the instant case, the individual stated that they received a 2015-*** Per Capita Tax Bill but no longer lived in *** or PennsylvaniaThey also raised concerns that Keystone required evidence that they had moved in order to resolve their account.After receiving the letter from the Revdex.com, I reviewed the individual’s account and confirmed that they had moved to New JerseyAccordingly, their account was closedI then personally contacted the individual to inform themI explained that in Keystone received local earned income tax withholdings from their employer indicating that they were a resident of ***Accordingly, Keystone mailed them a 2015-per capita tax billHowever, as stated, I ensured them that their per capita account was now resolved and closed.It is important to know that Keystone has expressed strong concern over the Revdex.com's decision to publish these responses on the internetKeystone is concerned about the confidential nature of taxpayer information, and our obligation to maintain a strict standard of confidentiality with regard to taxpayer detailDue to the confidential nature of tax information, Keystone responds to the taxpayer directly, with detail information (generally confidential in status) and provides an overview of the response to the Revdex.com (with no confidential detail)We appreciate your offer to remove or redact confidential information from responses, but PA law binds a tax officer to safeguard taxpayer information, and Keystone must therefore take the prudent steps necessary to eliminate the possibility that the Revdex.com inadvertently releases confidential taxpayer information to the public on its internet publication.While tax collection can be quite a challenging responsibility due to the enforcement of its oftentimes unpopular monetary and regulatory impacts, Keystone takes great effort to satisfy consumer fairness while serving the needs of government.Historically, Keystone has responded to every issue raised by taxpayers in an attempt to resolve reasonable concerns put forward via the Revdex.comIn the future, despite not responding to the Revdex.com with taxpayer details (due to the publication concerns), Keystone will continue to address all taxpayer concerns in a timely and professional manner and keep the Revdex.com apprised of that progress.Thank you for your attention to this matter.Very truly yours,KEYSTONE COLLECTIONS GROUPBy: Cody JH***, Esquire***

Thank you for your letter regarding the above-referenced complaint ID number.Keystone Collections Group appreciates the opportunity provided by the Revdex.com to resolve theconcerns of taxpayersAs you are aware, Keystone expressed strong concern over the Revdex.com’sdecision to publish Keystone responses on the
internet despite the confidential nature of taxpayerinformation, and Keystone’s obligation to maintain strict standard of confidentiality with regardto taxpayer detaii: Due to the confidential nature of tax information, Keystone will both respondto the taxpayer directly, with detail information (generally confidential in status) and provide anoverview of the resj5oftse to the Revdex.com (with no confidential detail)We appreciate your offer torethove or redact donfidential information from responses, but PA law binds tax officer tosafeguard taxpayer infbrmation, and Keystone must therefore take the prudent steps necessary toeliminate the possibility that the Revdex.com inadvertently releases confidential taxpayer information tothe public on its internet publicationOn July 1, 2014, Mr*** ***, president of the Revdex.com of Western Pennsylvania,informed Keystone that the Revdex.com will consider a response directly to the taxpayer “asunanswered which results in dropping your [Keystone’s] Revdex.com rating.” Despite Keystone’srequest ihat the Revdex.com not publish tax-related responses, the Revdex.com has placed Keystone in aposition where it is to be punished for meeting its statutorily obligated duties of protectingconfidential taxpayer informationKeystone must nonetheless focus its concern in protectingconfidential taxpayer information rather than with the Revdex.com ‘s ratingSuch concern for theprotection of confidential taxpayer information should be applauded, not punished by the Revdex.comby threatening to reduce Keystone’s “rating”.While tax collection can be quite a challenging responsibility due to the enforcement ofits oftentimes unpopular monetary and regulatory impacts, Keystone takes great effort to satisfyconsumer fairness while sewing the needs of government.Historically, Keystone has responded to every issue raised by taxpayers in an attempt toresolve reasonable concerns put forward via the Revdex.comIn the fliture, despite not responding tothe Revdex.com with taxpayer details (due to the publication concerns), Keystone will continue toaddress all taxpayer concerns in a timely and professional manner and keep the Revdex.com apprised ofthat progress.In the instant case, as of the date of this letter, Keystone has contacted the taxpayer of theabove-referenced ID number directly in an attempt to resolve this matterThe taxpayer’semployer improperly withheld Easton City/Easton Area School District local earnedincome taxesEven though the taxpayer moved to New Jersey, the employer continued towithhold and remit the tax to Easton City and Easton Area School DistrictWhen the taxpayerpreviously contacted my office they were notified that in order to receive a refund their employermust provide an explanation of the improper withholdings, including dates, amount(s), and thetaxpayer’s new addressThe employer submitted two letters which did not provide any of thisinformation.Upon receipt of your letter, I contacted the taxpayer directly and further explained theinformation that their employer must submitTheir employer then submitted the necessarydocumentationMy office then adjusted their account and a refund will be issued to the taxpayer.Accordingly, my office considers this matter resolved.Thank you for your attention to this matter.Very truly yours,KEYSTONE COLLECTIONS GROUP

Thank you for your letter regarding the above-referenced complaint ID number.Keystone Collections Group appreciates the opportunity provided by the Revdex.com to resolve theconcerns of taxpayersAs you are aware, Keystone expressed strong concern over the Revdex.com’sdecision to publish Keystone responses on the
internet despite the confidential nature of taxpayerinformation, and Keystone’s obligation to maintain strict standard of confidentiality with regardto taxpayer detailDue to the confidential nature of tax information, Keystone will both respondtothe taxpayer directly, with detail information (generally confidential in status) and provide anoverview of the response to the, Revdex.com (with no confidential detail)We appreciate your offer toremove or redact confidential information from responses, but PA law binds tax officer tosafeguard taxpayer information, and Keystone must therefore take the prudent steps necessary toeliminate the possibility that the Revdex.com inadvertently releases confidential taxpayer information tothe public on its internet publicationOn July 1, 2014, MrWarren King, president of the Revdex.com of Western Pennsylvania,informed Keystone that the Revdex.com will consider a response directly to the taxpayer “asunanswered which results in dropping your [Keystone’s] Revdex.com rating.” Despite Keystone’srequest that the Revdex.com not publish tax-related responses, the Revdex.com has placed Keystone in aposition where it is to be punished for meeting its statutorily obligated duties of protectingconfidential taxpayer informationKeystone must nonetheless focus its concern in protectingconfidential taxpayer information rather than with the Revdex.com ‘s ratingSuch concern for theprotection of confidential taxpayer information should be applauded, not punished by the Revdex.comby threatening to reduce Keystone’s “rating”.While tax collection can be quite a challenging responsibility due to the enforcement ofits oftentimes unpopular monetary and regulatory impacts, Keystone takes great effort to satisfyconsumer faimess while serving the needs of government.Historically, Keystone has responded to every issue raised by taxpayers in an attempt toresolve reasonable concerns put forward via the Revdex.com: In the future, despite not responding tothe Revdex.com with taxpayer details (due to the publication concerns), Keystone will continue toaddress all taxpayer concerns in a timely and professional manner and keep the Revdex.com apprised ofthat progress.In the instant case, as of the date of this letter, Keystone has contacted the taxpayer of theabove-referenced ID number directly in an attempt to resolve this matterPlease know that arefund was issued to the taxpayer, thereby resolving this matter.Thank you for your attention to this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Firstly, regarding the new bill that triggered this unfair business practice complaint, contrary to the company's claim, I have not received any correspondence from them on the claim that they are satisfied with the current situationIn their last correspondence, they were still trying to extort more money from meSecondly, I previously paid more than I should have paid and will appreciate a transparency on how the penalty was calculatedIt is not about the money but rather one of transparency and fair business practice

December 12, 2014*** ***RE: Complaint ID# ***Dear Mr***Thank you for your letter regarding the above-referenced complaint ID numberKeystone Collections Group appreciates the opportunity provided by the Revdex.com to resolve the concerns of taxpayersAs you are aware, Keystone expressed
strong concern over the Revdex.com’s decision to publish Keystone responses on the internet despite the confidential nature of taxpayer information, and Keystone’s .obligation to maintain strict standard of confidentiality with regard to taxpayer detailDue to the confidential nature of tax information, Keystone will both respond to the taxpayer directly, with detailed information (generally confidential in status) and provide an overview of the response to,the Revdex.com (with no confidential detail)We appreciate your offer to remove or redact confidential information from responses, but PA law binds tax officers to safeguard taxpayer information, and Keystone must, therefore, take the prudent steps necessary to eliminate the possibility that the Revdex.com inadvertently releases confidential taxpayer information to the public on its internet publication.On July 1, 2014, Mr*** ***, president of the Revdex.com of Western Pennsylvania, informed Keystone that the Revdex.com will consider a response directly to the taxpayer “as unanswered, which results in dropping your [Keystone’s] Revdex.com rating.” Despite Keystone’s request that the Revdex.com not publish tax-related responses, the Revdex.com has placed Keystone in a position where it is to be punished for meeting its statutorily obligated duties of protecting confidential taxpayer informationKeystone must, nonetheless, focus its concern in protecting confidential taxpayer information rather than with the Revdex.com’s ratingSuch concern for the protection of confidential taxpayer information should be applauded, not punished by the Revdex.com by threatening to reduce Keystone’s “rating”.While tax collection can be quite a challenging responsibility due to the enforcement of its oftentimes unpopular monetary and regulatory impacts, Keystone takes great effort to satisfy consumer fairness while serving the needs of government.Historically, Keystone has responded to every issue raised by taxpayers in an attempt to resolve reasonable concerns put forward via the Revdex.comIn the future, despite not responding tothe Revdex.com with taxpayer details (due to the publication concerns), Keystone will continue to address all taxpayer concerns in a timely and professional manner and keep the Revdex.com apprised of that progress.In the instant case, as of the date of this letter, Keystone has contacted the taxpayer of the above-referenced ID number directly in an attempt to resolve this matter.The taxpayer previously contacted our office concerning a delinquent local earned income tax notice they receivedThe taxpayer raised questions about the bill they received and penalty and interest that had accruedMy office contacted the taxpayer and explained this billThe taxpayer then submitted additional documents and payment to satisfy their outstanding balance.Accordingly, my office considers this matter resolved.Very truly yours,*** ** ***, EsquireKEYSTONE COLLECTIONS GROUP

July 1,2015*** *** Revdex.com of Western PA *** *** *** *** *** *** ** ***RE- Complaint ID# *** Dear *** ***:Thank you for your letter regarding the above-referenced complaint ID numberKeystone Collections Group appreciates the opportunity provided by the Revdex.com to
resolve the concerns of taxpayers.In the instant case, the taxpayer stated that they did not receive their and local earned income tax refund from KeystoneAfter receiving their letter, I reviewed the taxpayers accountIt appears that they filed a refund but did not file a local earned income tax refundMy office is unable to issue a local earned income tax refund unless the taxpayer files return requesting the refund.In addition, it appears the taxpayer’s employer incorrectly reported their and residence and work locationsBased on the information provided by their employer, Keystone was not able to issue any refunds because the taxes were properly withheld and paidHowever, it appears this information may have been reported incorrectly.I responded to the taxpayer and explained that they needed to request their employer submit a letter or amended W-2(s) to correct this informationIf this information is received, my office will issue any appropriate refundFurthermore, I explained to the taxpayer that they must file a local earned income tax return in order to receive a refund.I am awaiting a response from the taxpayerI will continue to work to resolve this issue and ensure that the taxpayer receives any refund that they may be owed.It is important to know that Keystone has expressed strong concern over the Revdex.com’s decision to publish these responses on the internetKeystone is concerned about the confidential nature of taxpayer information, and our obligation to maintain a strict standard of confidentiality with regard to taxpayer detailDue to the confidential nature of tax information, Keystone responds to the taxpayer directly, with detail information (generally confidential in status) and provides an overview of the response to the Revdex.com (with no confidential detail)We appreciate your offer to remove or redact confidential information from responses, but PA law binds a tax officer to safeguard taxpayer information, and Keystone must therefore take the prudent steps necessary to eliminate the possibility that the Revdex.com inadvertently releases confidential taxpayer information to the public on its internet publication.While tax collection can be quite a challenging responsibility due to the enforcement of its oftentimes unpopular monetary and regulatory impacts, Keystone takes great effort to satisfy consumer fairness while serving the needs of government.Historically, Keystone has responded to every issue raised by taxpayers in an attempt to resolve reasonable concerns put forward via the Revdex.comIn the future, despite not responding to the Revdex.com with taxpayer details (due to the publication concerns), Keystone will continue to address all taxpayer concerns in a timely and professional manner and keep the Revdex.com apprised of that progress.Thank you for your attention to this matter.Very truly yours,KEYSTONE COLLECTIONS GROUPBy:Cody JH***, Esquire***

January 31, 2018Dear *** ***:Thank you for your follletter regarding the above-referenced complaint ID numberIn response to my office's correspondence addressing the concerns outlined in his complaint, the taxpayer rejected my office's response because "Keystone collection (sic) group representatives needs (sic) to learn how to correctly scan and upload a professional document for all parties involved." Please know that I have thoroughly reviewed the taxpayer's account in response to his additional concerns.Please be advised that my office has had no subsequent contact with *** *** after my previous responseAccordingly, I can identify no documents sent to Keystone by the taxpayer or to the taxpayer by Keystone that would need to be “scanned" or "uploaded”Moreover, hard copies of my prior response were sent both to the Revdex.com and the taxpayer by U.Smail.Accordingly, as I have previously responded to this complaint and cannot ascertain any continuing issues, my office considers this matter resolvedI appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processes.Thank you for your attention to this matter.Very truly yours,KEYSTONE COLLECTIONS GROUPMichael M., Esquire

Thank you for your letter regarding the above-referenced complaint ID number.Keystone Collections Group appreciates the opportunity provided by the Revdex.com to resolve theconcerns of taxpayersAs you are aware, Keystone expressed strong concern over the Revdex.com’sdecision to publish Keystone responses on the
internet despite the confidential nature of taxpayerinformation, and Keystone’s obligation to maintain strict standard of confidentiality with regardto taxpayer detailDue to the confidential nature of tax information, Keystone will both respondto the taxpayer directly, with detailed information (generally confidential in status) and providean overview of the response to the:Revdex.com (with no confidential detail)We appreciate your offerto remove or redact confidential information from responses, but PA law binds tax officer tosafeguard taxpayer information, and Keystone must, therefore, take the prudent steps necessaryto eliminate the possibility that the Revdex.com inadvertently releases confidential taxpayer informationto the public on its internet publicationOn July 1, 2014, MrWarren King, president of the Revdex.com of Western Pennsylvania,informed Keystone that the Revdex.com will consider a response directly to the taxpayer “asunanswered, which results in dropping your [Keystone’s] Revdex.com rating.” Despite Keystone’srequest that the Revdex.com not publish tax-related responses, the Revdex.com has placed Keystone in aposition where it is to be punished for meeting its statutorily obligated duties of protectingconfidential taxpayer informationKeystone must, nonetheless, focus its concern in protectingconfidential taxpayer information rather than with the Revdex.com‘ s ratingSuch concern for theprotection of confidential taxpayer information should be applauded, not punished by the Revdex.comby threatening to reduce Keystone’s “rating”.While tax collection can be quite a challenging responsibility due to the enforcement ofits oftentimes unpopular monetary and regulatory impacts, Keystone takes great effort to satisfyconsumer fairness while serving the needs of government.Historically, Keystone has responded to every issue raised by taxpayers in an attempt toresolve reasonable concerns put forward via the Revdex.comIn the future, despite not responding tothe Revdex.com with taxpayer details (due to the publication concerns), Keystone will continue toaddress all taxpayer concerns in a timely and professional manner and keep the Revdex.com apprised ofthat progress.Keystone previously received a complaint frorn the taxpayer and exchangedcorrespondence in an attempt to address this matterIn the instant case, Keystone has againcontacted the taxpayer directly to address their concerns.The taxpayer did not submit a Local Earned Income Tax ReturnAccordingly, theywere contacted concerning delinquent Local Earned Income TaxesIn their initialcomplaint, the taxpayer questioned the $collection costs applied to their account.Previously I contacted the taxpayer explaining these costs, including the authorizing statute andhow the costs are assessedAfter receiving the most recent complaint, I again contacted thetaxpayer in order to further explain our collection processesKeystone has received paymentfrom the taxpayer, satisfying their remaining balanceAccordingly, my office considers thismatter resolved.Thank you for your attention to this matter.Very truly yours,KEYSTONE COLLECTIONS GROUP

Dear Ms***:Thank you for your letter regarding the above-referenced clomplaint ID numberIn theircomplaint the taxpayer stated that he was unable to log on to Keystone’s online tax ?ling systemafter he changed your password. Speci?cally, the taxpayer claimed that Keystone, in support of
his request to unlock hisonline electronic ?ling (“e-?le) account, changed his password to include some ‘variant of “***”.The taxpayer contended that, due to the con?dential nature of his tax information, he changed hispassword “to a more secure one”The taxpayer advised that after successfully changing hispassword he was unable to log on againPlease know that I have thoroughly reviewed thetaxpayer’s account. In response to the taxpayer’s complaint I advised him, by separate correspondence, of thevarious security measures taken by Keystone to protect con?dential taxpayer information.Furthermore, I advised the taxpayer on some of the restrictions placed on taxpayer generatedpasswordsFor example, passwords containing certain “special characters” will not be accepted.Moreover, there is no character limit on custom passwords.Per my review of the taxpayer’s account and subsequent contact with Keystone, thetaxpayer attempted to create a custom password with *** (**) charactersFurthermore,when asked which “special characters” he used to validate his use of approved characters, thetaxpayer refused to identify which “special characters” he used, claiming that this would“compromise his security”Accordingly, my of?ce was unable to ‘assist with recovery of his **-character password, absent a wholesale password resetHowever, it appears that the taxpayer wassubsequently able to log on to the e-?le system at a later date.On or about December 11, 2017, the taxpayer contacted my‘ office and advised that he washaving further-dif?culties ?ling his tax returnWhile the taxpayer was able to log onto his e-?leaccount, the system would not allow his manual entry of certain documentationAccordingly, thetaxpayer was advised to ?le on paper.Page TwoPlease know, however, that I have directed Keystone’s information technology staff to compare the information in the taxpayer’s e-?le account with his paper retum to better ascertain the taxpayer’s e-?le issuesIf any technical issues are identi?ed, Keystone’s informationtechnology department will address them.However, as the taxpayer was able to log onto his e-?le account, my of?ce considers this matter resolved pending an assessment of the taxpayer’s subsequent e-?ling issuesI appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processes.Thank you for your attention to this matter.Very truly yours,KEYSTONE COLLECTIONS GROUP*** ***, EsquireMM/ymm

Thank you for your letter regarding the above-referenced complaint ID numberIn their complaint the complainant disputed his receipt of a delinquent real estate tax notice from Keystone Collections Group (“Keystone”) seeking outstanding real estate taxes due on his propertyIn his complaint the
complainant alleged that Keystone committed several crimes by “making claims” against him for these taxes and was attempting to “scam” him. By separate correspondence, I advised the complainant that Keystone has been retained by the City of McKeesport and McKeesport Area School District to collect delinquent real estate taxesI explained that Pennsylvania real estate taxes are separately assessed by county, municipality and school districtIn the complainant’s case, real estate taxes must be separately paid each year to Allegheny County, the City of McKeesport and the McKeesport Area School District to ensure compliance with Pennsylvania lawMoreover, it does not matter if a property owner resides in the subject property, or even if the property is uninhabitableThe simple fact of ownership gives rise to a real estate tax obligation. Per my review of the complainant’s account, he has not remitted City of McKeesport or McKeesport Area School District real estate taxes in compliance with the law for any tax year since taking ownership of the subject property in In fact, Keystone has never received a real estate tax payment from the complainantAccordingly, on or about January 20, 2018, the complainant received a delinquent notice seeking payment of these real estate taxesIn response he filed the above-referenced Complaint ID. As the complainant is the record title owner of the subject property, the imposition of real estate taxes is in accordance with Pennsylvania law and is in no way discriminatory or unjustKeystone’s records reflect that these taxes remain unpaidHowever, I advised the taxpayer that he may provide my office with exonerating documentation if he disagrees with the imposition of the tax or believes the tax has been previously paidAlternatively, the taxpayer may make repayment arrangements with KeystoneI appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processes.Thank you for your attention to this matter.Very truly yours, KEYSTONE COLLECTIONS GROUP

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I already, Filed and took serious Legal action with office the disciplinary of the Supreme Court Pennsylvania , office the Counsel Intake Complaint #***, Since office the attorney at law :*** ***
*** and by Michael M*** All Of them on date January 20, Committed Fraud and Claim by Askingme for Amount US.$doesn’t belongs to me , their bill for a different man with different address, Their bill belongs amanLives At : *** *** *** *** ***, west Palm Beach Fl ***This address doesn’t belongs to me and I never been there , that means KEYSTONE, careless and unprofessional either attorney’s or collection agency,I advise them to stay a way from me, and I am not interested to receive any correspondence from their office, I am planning to file large Law suite against:Governor Pennsylvania and city and state officials Mayor and city council and Chief Police City Of McKeesport PA***Pennsylvania Comunwalth office Keystone Collection group 5.office L*** ***Michael M*** 7.Allegheny County mayor and city Council and Employees
Regards,
*** ***PsDocuments support will be send by email

People:Please be advised that I wish to withdraw my complaint against Keystone Collections Group. They have satisfactorily resolved my complaint with them. I will be receiving my tax refund in full plus interest by March 6. I will be completely satisfied provided I receive my
money on time. Therefore, please stop my complaint with this company.Thank you,*** ***

Thank you for your letter regarding the above-referenced complaint ID numberIn their complaint the taxpayer stated that she received letters from Keystone Collections Group (“Keystone”) seeking delinquent taxes at family members’ addresses a?er previously working with Keystone to
reconcile these issuesPlease know that in response I thoroughly reviewed the taxpayer’s account.As a preliminary matter, by separate correspondence in October of 2017, I advised the taxpayer of several issues related to her local earned income taxes and per capita taxesIn response, the taxpayer properly remitted payment.However, while my office was in the process of discussing these matters with the taxpayer, a delinquent per capita tax notice was returned from her prior address as “unable to forward” (“UTF"‘)I advised the taxpayer that when mail is returned from the post office UTF, Keystone utilities a people ?nding database to locate potential addresses for taxpayersThis database accordingly supplied Keystone with additional addresses to which the taxpayer was associatedIn the interim, however, the taxpayer had satis?ed her per capita tax liability.Moreover, I advised the taxpayer that Keystone’s automated computer system updates taxpayer addresses based on information included with employer earned income tax payments. Accordingly, one of the taxpayer’s employers regularly submits payments on her behalf including her prior address as her resident addressI advised the taxpayer to‘notify her employers and/or third-party payroll provider to update her address to ensure they remit earned income tax payments on her behalf with the correct address in the futureI provided the taxpayer with a “Certificate of Residency” Form to file with her employer to ensure correct withholding and remittance based on her updated address.Nevertheless, as the taxpayer satisfied her per capita tax obligation previously, my office considers this matter resolvedI appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processes. Thank you for attention to this matter. Very truly yours,KEYSTONE COLLECTIONS GROUPBy: Michael M***, Esquire

Thank you for your follletter regarding the above-referenced complaint ID numberPreviously, my office responded to the complainant’s dispute of the delinquent real estate tax notice he received from Keystone Collections Group (“Keystone”) seeking outstanding real estate taxes due on his propertyIn rejecting my office’s response, the complainant averred that the property is condemned and/or boarded upThe complainant further provided pictures of the property and a tax receipt dated July 4, 2017, from *** * ***, Allegheny County Treasurer, purporting to evidence that the taxes were previously paidFurthermore, the complainant continues to allege the Keystone commits “fraud and discrimination” As stated previously, Keystone has been retained by the City of McKeesport and McKeesport Area School District to collect delinquent real estate taxesPlease know that Pennsylvania real estate taxes are separately assessed by county, municipality and school districtAccordingly, the tax receipt from *** ** ***, who serves as the Treasurer of Allegheny County, evidences payment of Allegheny County real estate taxes on the complainant’s property, not City of McKeesport and McKeesport Area School District taxes, which remain outstandingThe fact that real estate taxes are separately assessed by county, municipality and school district has been communicated to the complainant several times by separate correspondence Please be advised that the complainant has not remitted City of McKeesport or McKeesport Area School District real estate taxes in compliance with the law for any tax year since taking ownership of the subject property in In fact, Keystone has never received a real estate tax payment from the complainant Moreover, my office does not dispute the condition of the subject propertyAs stated previously, it does not matter if a property owner resides in the subject property, or even if the property is uninhabitableThe simple fact of ownership gives rise to a real estate tax obligationAs the complainant is the record title owner of the subject property, a fact which he does not dispute, the imposition of real estate taxes is in accordance with Pennsylvania law and is in no way discriminatory or unjust I appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processes Very truly yours, KEYSTONE COLLECTIONS GROUP By: Michael M***, Esquire

Thank you for your letter regarding this complaint ID numberIn his complaint the complainant advised that he received a delinquent earned income tax notice from Keystone Collections Group (“Keystone”)The complainant advised that he was never “directly billed” for these taxesFurthermore,
the complainant stated that his employer withheld the tax and forwarded it to Keystone and that an additional portion of his local earned income tax liability should be satisfied based on withholdings from the City of PhiladelphiaPlease know that I have thoroughly reviewed the complainant’s accountAs a preliminary matter, by separate correspondence my office advised the complainant that Keystone Collections Group serves as the duly appointed Tax Officer responsible for the collection of local earned income taxes assessed by his resident political subdivisionI advised that local earned income taxes are separately assessed, and that taxpayers are mandated by law to file a local earned income tax return with their resident Tax OfficerThat is, like with Federal and State income taxes, taxpayers are not “directly billed” for their local earned income tax obligationPlease know that the complainant did not file a local earned income tax return with Keystone for the tax yearMoreover, my office explained Keystone’s audit process generally and assured the complainant that the initiation of an audit affords taxpayers with the opportunity to supply Keystone with supporting documentation evidencing that they do not owe the taxPer my review of the complainant’s account, he provided my office with documentation supporting his contention that a portion of his earnings were attributable to his work in Philadelphia and he was withheld to the Philadelphia non-resident earned income tax rateAccordingly, the complainant’s account was properly credited as to the portion of his W-earnings associated with his Philadelphia employmentHowever, the Department of Revenue reported that the complainant and his wife claimed other taxable income during the tax year, resulting in an additional balance dueThat is, after crediting the complainant’s account with Philadelphia credits and local earned income taxes withheld by his employer, there remains taxable income from which no tax has been withheld and/or remittedBy prior correspondence, the complainant advised that he filed his Pennsylvania state income tax return on incorrect income and has subsequently amended his returnHowever, the complainant has not advised, nor provided supporting documentation on, what his correct taxable income figure should be for the tax yearPer my review of the complainant’s tax documentation, he supplied Keystone with a partially legible copy of a Form 1099-R evidencing an early distribution or withdrawal from some type of retirement planI advised the complainant that this distribution may be the cause of the discrepancy between his suggested taxable income figure and the taxable earnings reported by the Department of RevenueAs the complainant did not advise whether he believes this to be the source of the error, and because the 1099-R is not legible enough to determine exactly what type of retirement plan from which the early distribution came, my office is unable to definitively determine the taxability of this distributionI advised the complainant that, generally, early distributions from 401(k) plans and some IRAs (including plans into which 401(k) funds have been rolled over) are taxable at both the state and local levelsAccordingly, from what I can ascertain, it does appear that this distribution will be taxableIn order to better assist the complainant in reconciling his account, I requested he provide me with a copy of his amended PA personal income tax return and any other supporting documentation regarding the early distribution/withdrawal evidenced on the 1099-RUpon provision of the same, my office will review and adjust the complainant’s account, if necessaryI appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processesThank you for your attention to this matter Very truly yours, KEYSTONE COLLECTIONS GROUP By: /s/ Michael Mazzella Michael Mazzella, Esquire

Thank you for your letter regarding the above-referenced complaint ID number.Keystone Collections Group appreciates the opportunity provided by the Revdex.com to resolve theconcerns of taxpayersAs you are aware, Keystone expressed strong concern over the Revdex.com ‘sdecision to publish Keystone responses on
the internet despite the confidential nature of taxpayerinformation, and Keystone’s obligation to maintain strict standard of confidentiality with regardto taxpayer detailDue to the confidential nature of tax information, Keystone will both respondto the taxpayer directly; with detailed information (generally confidential in status) and provide anoverview of the response to the EBB (with no confidential detail)We appreciate your offer toremove or redact confidential information from responses, but PA law binds tax officer tosafeguard taxpayer information, and Keystone must therefore take the prudent steps necessary toeliminate the possibility that the Revdex.com inadvertently releases confidential taxpayer information tothe public on its internet publicationOn July 1, 2014, Mr*** ***, president of the Revdex.com of Western Pennsylvania,informed Keystone that the Revdex.com will consider a response directly to the taxpayer “asunanswered which results in dropping your Keystone’s Revdex.com rating.” Despite Keystone’srequest that the Revdex.com not publish tax-related responses, the Revdex.com has placed Keystone in aposition where it is to be punished for meeting its statutorily obligated duties of protectingconfidential taxpayer informationKeystone must nonetheless focus its concern in protectingconfidential taxpayer information rather than with the Revdex.com‘ratingSuch concern for theprotection of confidential taxpayer information should be applauded, not punished by the Revdex.comby threatening to reduce Keystone’s “rating”.While tax collection can be quite a challenging responsibility due to the enforcement ofits oftentimes unpopular monetary and regulatory impacts, Keystone takes great effort to satisfyconsumer fairness while serving the needs of government.Historically, Keystone has responded to every issue raised by taxpayers in an attempt toresolve reasonable concerns put forward via the Revdex.comIn the future, despite not responding tothe Revdex.com with taxpayer details (due to the publication concerns), Keystone will continue toaddress all taxpayer concerns in a timely and professional manner and keep the Revdex.com apprised ofthat progress.In the instant case, as of the date of this letter, Keystone has contacted the taxpayer of theabove-referenced ID number directly in an attempt to resolve this matter.I have thoroughly reviewed the taxpayer’s account and discovered that the taxpayersubmitted some conflicting documents which delayed their refundIn the taxpayer lived intwo different-taxing jurisdictionsAccordingly, they were required to submit two separate localearned income tax returns; one for each jurisdictionMy office is the duly appointed tax collectorfor one of the jurisdictions in which they lived during Based on the two local earnedincome tax forms they provided Keystone there was a discrepancy concerning the taxpayer’sresidency dates and applicable earned income tax rate(s)This discrepancy created someconfusion, initially leading us to believe that the taxpayer underpaid their local earnedincome tax liabilityHowever, my office was able to identify the discrepancy and resolve theissuePlease know that a refhnd was issued to the taxpayer, thereby resolving this matter.Thank you for your attention to this matter.Very truly yours,KEYSTONE COLLECTIONS GROUP