Keystone Collections Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Honestly I wouldn't even give them 1 star if I could. They are grossly incompetent and mishandle the ill-legal taxation that they are paid to take care of. I have had multiple issues with them and now they sent out 2 tax bills that were paid last year for double what they were paid or "owed" to being with. These people are ridiculous! It says you will get another bill and about the legal action yet they waited 11 months to send another bill for the one I supposedly didn't pay. I have the bank record from paying these crooks! I personally think they wait until they can collect money that goes direct into their pockets as well to re send things and even send out purposely fraudulent bills to collect monies not owed or have such a mishandling of things that they actually believe you owe it still! some reviews from staff on glassdoor... CONS "Poor management, very unorganized, low pay" Advice to Management "Restructure and organization needed desperately", another one ... CONS "Had to meet certain quotas of documents analyzed each day, and they are increased every week depeding on if you can handle it or not. Workers who exceeded quotas were not compensated more than other workers, yet quotas were increased every week. Job was pretty boring and you only had one ten minute break for your six hour shift, and you had to get a key off the supervisors desk to even leave the office to use the the bathroom. Management wasn't super friendly, but considering the nature of the job I'd imagine it's hard for them to be. Being that it is a temp gig, workers are called off assignment when no longer needed with no warning whatsoever. How about another... "If you like a prison .. you will love this place !
Cold people who talk behind everyone’s back horrible place to work .. run away not even 40 hours a week! No talking is allowed except if you are a special person!" And another... Pay is minimal, benefits are a joke (very expensive insurance [medical only, no dental or vision] that isn't even close to affordable on what they pay, minimal vacation/sick days and penalties if you use more days than you have available).
Management is very unprofessional, company claims to have an open door policy but management is sometimes very unapproachable and there can be penalties for going to management about problems that are occurring. Favoritism is ridiculous in this place. Certain people can get away with anything, and then other people get penalized for doing literally nothing wrong."

https://www.glassdoor.com/Reviews/Keystone-Collections-Group-Reviews-E819932.htm

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because:
I already, Filed and took serious Legal action with office? the disciplinary of the Supreme Court Pennsylvania , office? the Counsel Intake Complaint #***, Since office the attorney at law :*** ***
*** and by Michael M*** All Of them on date January 20, Committed Fraud and Claim by Askingme for Amount US.$doesn’t belongs to me , their bill for a different man with different address, Their bill belongs amanLives At : *** *** *** *** ***, west Palm Beach Fl ***This address doesn’t belongs to me and I never been there , that means KEYSTONE, careless and unprofessional either attorney’s or collection agency,I advise them to stay a way from? me, and I am not interested to receive any correspondence from their office, I am planning to file large Law suite against:Governor Pennsylvania and city ? and state officials? Mayor and city council and Chief Police City Of McKeesport PA***Pennsylvania Comunwalth office? Keystone Collection group? 5.office L*** ***Michael M***? 7.Allegheny County mayor and city Council and Employees
Regards,
*** ***PsDocuments support will be send by email?

Thank you for contacting Keystone Collections Group (“Keystone”) regarding this complaint ID numberIn their complaint the complainant advised that he electronically filed his local earned income tax return utilizing Keystone’s e-file system on December 24, seeking a refundSince he did
not receive his refund in the timeframe he anticipated, the complainant filed the above-referenced complaint Please know that I have thoroughly reviewed the complainant’s accountPlease be advised that due to the high volume of local earned income tax return filings Keystone receives, it can take up to sixty (60) days for refunds to be processedNevertheless, per my review of the complainant’s account, his refund was issued and sent to him on or about February 2, Accordingly, my office considers this matter resolvedI appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processesThank you for your attention to this matter.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Very truly yours, KEYSTONE COLLECTIONS GROUP? By: *** ***, Esquire? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?

Thank you for contacting Keystone Collections Group (“Keystone”) regarding this complaint ID numberIn their complaint the complainant advised that he attempted to submit a question on Keystone’s website and that “the form is not able to be submitted regardless of information provided”Please know
that I have reviewed the taxpayer’s concerns and reviewed Keystone’s websiteTo better address taxpayer questions and concerns, Keystone offers taxpayers the ability to submit an online inquiry through our websiteWhen a taxpayer submits and inquiry, the inquiry is sent to and stored in a database, called Keystone Issue Tracker (“KIT”)The KIT system allows Keystone representatives to correspond with and address taxpayer questions via emailTaxpayers may submit online inquiries at www.keystonecollects.com/contactus/contactus Please know that per my review of the system, there are no issues preventing taxpayers from submitting inquiriesI personally submitted a test inquiry and had no issuesFurther, I have checked with Keystone’s IT Department and can confirm that no system outages have occurred recentlyMoreover, the “contact us” link works with all the major internet service providersPlease know, however, that individuals who wish to submit an inquiry must fill in all required fields in order to submit an inquiryFinally, taxpayers can also contact Keystone representatives by telephoneAccordingly, per my examination, there are no system issues on Keystone’s part that would prevent the complainant from submitting an online inquiryI would suggest the complainant attempt to submit another inquiry and be sure to fill in all required fieldsI appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processesThank you for your attention to this matterVery truly yours, KEYSTONE COLLECTIONS GROUP By:Michael M***, Esquire

April 10, 2018Dear *** ***:Thank you for your follletter regarding the above-referenced complaint ID number.In response to my of?ce’s correspondence addressing the concerns outlined in his complaint the? complainant rejected my of?ce’s response because he believes Keystone has not addressed the? basis of his complaintFurther, the complainant claimed that all supporting documentation has? been sent to my of?ce.As a preliminary matter, please be advised that my of?ce has received the complainant’s? documentationPlease know that I thoroughly reviewed the documentation supplied by the? complainant.By separate correspondence, sent today via U.Smail to the complainant, I explained in? detail the numerous discrepancies associated with his documentationI reiterated that the? complainant did not meet his statutory requirement of ?ling a local earned income tax return and outlined the reason for the outstanding tax liability, which the complainant acknowledges a portion? of.Please know that while the complainant provided my of?ce with a copy of his Amended? PA-personal income tax return, dated March 21, 2018, his other earnings information does not? support the taxable income ?gure he claimed in the amended returnI explained to the complainant? that the Department of Revenue may or may not accept his income adjustmentFurthermore, thecomplainant failed to complete the Schedule PA-40X or provide a Description or Explanation of? Changes evidencing his income adjustment.Accordingly, the previous balance remains due and owingI appreciate the opportunity? provided by the Revdex.com to resolve the concerns of taxpayers and improve our processes.Thank you for your attention to this matter.Very truly yours,KEYSTONE COLLECTIONS GROUPMichael MEsquire

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because:
Keystone collection group representatives needs to learn how to correctly scan and upload a professional document for all parties involved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe refund finally came through a few days ago
Regards,
*** ***

I have twice submitted my 2017 tax return, last time was certified mail. That return was delivered May 25, 2018. I have heard nothing from this company. I am due a refund. Apparently this company does do process refunds so they can keep the money and rip off taxpayers. Whoever in the township has contracted with this firm should be fired or removed from office. I will start writing letters to township officials and posting complaints whereever I can. This is a total failure of our government officials to ensure quality of service to taxpayers.

December 28,2017Dear [redacted]:Thank you for your letter regarding the above-referenced complaint ID number. In their complaint the taxpayer stated that he received a letter in the mail from Keystone Collections Group regarding his income taxes. He further stated that he has “supporting evidence”...

that his Federal and State income tax returns were “filed, submitted and accepted”. {Accordingly, he disputed the notice he received and requested the Keystone no longer contact him. Please know that I have thoroughly reviewed'the complainant’s account.As a preliminary matter, by separate correspondence I advised the complainant that Keystone Collections Group serves as the duly appointed Tax Officer responsible for the collection of local earned income taxes assessed by his resident political subdivision. Moreover, I explained that income taxes are separately imposed at the Federal, State, and local levels.Please be advised that the complainant received a failure to file notice in the mail from Keystone because he did not file a local earned income tax return for the 2016 tax year. Under Pennsylvania law, every Pennsylvania taxpayer is required to file an annual local earned income tax return with their resident tax officer by April 15. See 53 P.S. §6924.502. Taxpayers whose local earned income tax is completely withheld by their employers and taxpayers who do not have earnings or other taxable income must still file a local earned income tax return. Without such a return, Tax Officers such as Keystone have no way of verifying! that an individual taxpayer’s earned income tax liability has been satisfied.Keystone has therefore developed a process of notifying taxpayers who have not filed earned income tax returns. Per my review of the complainant’s account, he did not file a local earned income tax return with Keystone for the 2016 tax year as required by law. Accordingly, he received a notice indicating his failure to file a local earned income tax return. In response, the complainant filed the above-referenced Complaint ID in dispute of the notice. As I have advised the complainant of his legal obligation to file a tax return, my office considers this matter resolved.I appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processes.Thank you for your attention to this matter.Very truly yours,KEYSTONE COLLECTIONS GROUPMichael M. Esquire

Thank you for your letter regarding the above-referenced complaint ID number.Keystone Collections Group appreciates the opportunity provided by the Revdex.com to resolve theconcerns of taxpayers. As you are aware, Keystone expressed strong concern over the Revdex.com‘sdecision to publish Keystone responses on the internet despite the confidential nature of taxpayerinformation, and Keystone’s obligation to maintain strict standard of confidentiality with regardto taxpayer detail. Due to the confidential nature of tax information, Keystone will both respondto the taxpayer directly, with detailed information (generally confidential in status) and providean overview of the response to the Revdex.com (with no confidential detail). We appreciate your offerto remove or redact confidential information from responses, but PA law binds tax officers tosafeguard taxpayer information, and Keystone must, therefore, take the prudent steps necessaryto eliminate the possibility that the Revdex.com inadvertently releases confidential taxpayer informationto the public on its internet publication.On July 1, 2014, Mr. [redacted], president of the Revdex.com of Western Pennsylvania,informed Keystone that the Revdex.com will consider a response directly to the taxpayer “asunanswered, which results in dropping your [Keystone’s] Revdex.com rating.” Despite Keystone’srequest that the Revdex.com not publish tax-related responses, the .Revdex.com has placed Keystone in aposition where it is to be punished for meeting its statutorily obligated duties of protectingconfidential taxpayer information. Keystone must, nonetheless, focus its concern in protectingconfidential taxpayer information rather than with the Revdex.com ‘s rating. Such concern for theprotection of confidential taxpayer information should be applauded, not punished by the Revdex.comby threatening to reduce Keystone’s “rating”.While tax collection can be quite a challenging responsibility due to the enforcement ofits oftentimes unpopular monetary and regulatory impacts, Keystone takes great effort to satist~’consumer fairness while serving the needs of government.Historically Keystone has responded to every issue raised by taxpayers in an attempt toresolve reasonable concerns put forward via the Revdex.com. In the future, despite not responding toMr. [redacted] January 8, 2015the Revdex.com with taxpayer details (due to the publication concerns), Keystone will continue toaddress all taxpayer concerns in a timely and professional manner and keep the Revdex.com apprised ofthat progress.In the instant case, as of the date of this letter, Keystone has contacted the taxpayer of theabove-referenced ID number directly, twice, in an attempt to explain his filing error.The taxpayer had mistakenly calculated their 2010 local earned income using their 2010federal wages rather than their 2010 Delaware income. Subsequently, the taxpayer submittedadditional documents and payment. Accordingly, based on the documents and payment, myoffice adjusted their account but a balance remained.My office chose to waive the remaining balance and sent a letter to the taxpayerinforming them of our decision. The letter was mailed to the address provided in their November30, 2014 Revdex.com complaint.In response to the most recent Revdex.com letter, my office sent the taxpayer an additional letter.The letter was mailed to the same address, further explaining the miscalculation and informingthe taxpayer that the remaining balance had been waived. I also provided the taxpayer with acopy of my previous letter, dated December 12, 2014.Accordingly, my office considers this matter resolved.Very truly yours,KEYSTONE COLLECTIONS GROUP

Thank you for contacting Keystone Collections Group (“Keystone”) regarding this complaint ID number. In their complaint the complainant advised that he electronically filed his 2016 local earned income tax return utilizing Keystone’s e-file system on December 24, 2017 seeking a refund. Since he did...

not receive his refund in the timeframe he anticipated, the complainant filed the above-referenced complaint. Please know that I have thoroughly reviewed the complainant’s account. Please be advised that due to the high volume of local earned income tax return filings Keystone receives, it can take up to sixty (60) days for refunds to be processed. Nevertheless, per my review of the complainant’s account, his refund was issued and sent to him on or about February 2, 2018. Accordingly, my office considers this matter resolved. I appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processes. Thank you for your attention to this matter.                                    Very truly yours, KEYSTONE COLLECTIONS GROUP  By: [redacted], Esquire

January 31, 2018Dear [redacted]:Thank you for your follow-up letter regarding the above-referenced complaint ID number. In response to my office's correspondence addressing the concerns outlined in his complaint, the taxpayer rejected my office's response because "Keystone collection (sic) group representatives needs (sic) to learn how to correctly scan and upload a professional document for all parties involved." Please know that I have thoroughly reviewed the taxpayer's account in response to his additional concerns.Please be advised that my office has had no subsequent contact with [redacted] after my previous response. Accordingly, I can identify no documents sent to Keystone by the taxpayer or to the taxpayer by Keystone that would need to be “scanned" or "uploaded”. Moreover, hard copies of my prior response were sent both to the Revdex.com and the taxpayer by U.S. mail.Accordingly, as I have previously responded to this complaint and cannot ascertain any continuing issues, my office considers this matter resolved. I appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processes.Thank you for your attention to this matter.Very truly yours,KEYSTONE COLLECTIONS GROUPMichael M., Esquire

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Keystone collection group representatives needs to learn how to correctly scan and upload a professional document for all parties involved.
Regards,
[redacted]

Thank you for your follow-up letter regarding the above-referenced complaint ID number. Previously, my office responded to the complainant’s dispute of the delinquent real estate tax notice he received from Keystone Collections Group (“Keystone”) seeking outstanding real estate taxes due on his property. In rejecting my office’s response, the complainant averred that the property is condemned and/or boarded up. The complainant further provided pictures of the property and a tax receipt dated July 4, 2017, from [redacted], Allegheny County Treasurer, purporting to evidence that the taxes were previously paid. Furthermore, the complainant continues to allege the Keystone commits “fraud and discrimination”. As stated previously, Keystone has been retained by the City of McKeesport and McKeesport Area School District to collect delinquent real estate taxes. Please know that Pennsylvania real estate taxes are separately assessed by county, municipality and school district. Accordingly, the tax receipt from [redacted], who serves as the Treasurer of Allegheny County, evidences payment of Allegheny County real estate taxes on the complainant’s property, not City of McKeesport and McKeesport Area School District taxes, which remain outstanding. The fact that real estate taxes are separately assessed by county, municipality and school district has been communicated to the complainant several times by separate correspondence. Please be advised that the complainant has not remitted City of McKeesport or McKeesport Area School District real estate taxes in compliance with the law for any tax year since taking ownership of the subject property in 2011. In fact, Keystone has never received a real estate tax payment from the complainant.       Moreover, my office does not dispute the condition of the subject property. As stated previously, it does not matter if a property owner resides in the subject property, or even if the property is uninhabitable. The simple fact of ownership gives rise to a real estate tax obligation. As the complainant is the record title owner of the subject property, a fact which he does not dispute, the imposition of real estate taxes is in accordance with Pennsylvania law and is in no way discriminatory or unjust. I appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processes. Very truly yours, KEYSTONE COLLECTIONS GROUP By: Michael M[redacted], Esquire

Dear Ms. [redacted]:Please find attached the letter which was sent to Ms. [redacted] on December 14, 2016 and the documents the letter makes reference to.  I believe that these documents support Keystone's position and should fully resolve this matter.  Thank you for the opportunity to resolve this taxpayer's complaint.  Very truly yours,KEYSTONE COLLECTIONS GROUPBy:      Christopher ** V[redacted], Esquire

[redacted] Revdex.com of Western PA [redacted]RE: Complaint ID# [redacted]Dear [redacted]:Thank you for your letter regarding the above-referenced complaint ID number. Keystone Collections Group appreciates the opportunity provided by the Revdex.com to resolve the...

concerns of taxpayers.In the instant case, the taxpayer stated that they received an incorrect 2014 local tax refund. They also stated that they were unable to resolve this issue by contacting Keystone’s customer service representatives. The taxpayer stated that they wanted to receive a corrected refund within a reasonable time.After receiving the taxpayer’s complaint, I examined their account and determined that unique circumstances surrounding their residence and taxing authorities complicated their 2014 return. Consequently a partial refund was issued. However, I contacted the taxpayer personally to explain the situation and request that they submit an amended return and evidence of their work location. Once the taxpayer’s amended return is received, my office will work to process it promptly and issue any refund due.It is important to know that Keystone has expressed strong concern over the Revdex.com’s decision to publish these responses on the internet. Keystone is concerned about the confidential nature of taxpayer information, and our obligation to maintain a strict standard of confidentiality with regard to taxpayer detail. Due to the confidential nature of tax information, Keystone responds to the taxpayer directly, with detail information (generally confidential in status) and provides an overview of the response to the Revdex.com (with no confidential detail). We appreciate your offer to remove or redact confidential information from responses, but PA law binds a tax officer to safeguard taxpayer information, and Keystone must therefore take the prudent steps necessary to eliminate the possibility that the Revdex.com inadvertently releases confidential taxpayer information to the public on its internet publication.While tax collection can be quite a challenging responsibility due to the enforcement of its oftentimes unpopular monetary and regulatory impacts, Keystone takes great effort to satisfy consumer fairness while serving the needs of government.Historically, Keystone has responded to every issue raised by taxpayers in an attempt to resolve reasonable concerns put forward via the Revdex.com. In the future, despite not responding to the Revdex.com with taxpayer details (due to the publication concerns), Keystone will continue to address all taxpayer concerns in a timely and professional manner and keep the Revdex.com apprised of that progress.Thank you for your attention to this matter.Very truly yours,KEYSTONE COLLECTIONS GROUPBy: Cody J. H[redacted], Esquire[redacted]Keystone Collections Group [redacted]

Dear Ms. [redacted]:                Thank you for your letter regarding the above-referenced complaint ID number.  First, as I explained in my previous response, a refund to Mr. [redacted] was mailed on August 24, 2016.  While I cannot verify when Mr. [redacted] received his refund, he negotiated the check with his bank on September 1, 2016.    Second, Mr. [redacted]’s response misrepresents Keystone’s efforts to help resolve an issue resulting from the issuance of a W-2 containing incorrect information. As you will see, throughout this matter Keystone consistently told Mr. [redacted] that a corrected W-2, known as a W-2C, needed to be provided to correct the error reported by the employer. Mr. [redacted] failed to remit a W-2C as requested resulting in the protracted resolution of the employer error.    Mr. [redacted] filed his local earned income tax return and provided an employer W-2 which listed his work location as being [redacted] Township, which levies a 1.0% local earned income tax rate.  Accordingly, based on the W-2 provided by Mr. [redacted] and his employer, Mr. [redacted] was not owed a refund.  In May, 2016 Mr. [redacted] called Keystone and inquired as to the status of his refund.  It was explained to Mr. [redacted] that based on the PSD code on the W-2 no refund was due.  It was further explained that a corrected W-2, also known as a W-2C, would need to be supplied to correct this error.   Mr. [redacted] explained that he would get this corrected W-2 and remit the same.  This stands in direct controversy to Mr. [redacted]’s assertion that he had never heard of a W-2C.   On July 1, 2016 Keystone confirmed that we had received a new W-2 but had not yet processed the return using the additional information.  It is important to note that the document provided was not a W-2C, but rather an entirely new W-2.  This distinction is key.  A W-2C reflects both the original incorrect information as well as corrected information.  It acts as confirmation that there was an employer error in reporting relevant tax information.  By providing a new W-2, not a W-2C, it appeared that Mr. [redacted] had earnings in two (2) separate taxing bodies, [redacted] as reported on the original W-2 and [redacted] as reported on the new W-2.  This position is further strengthened by the fact that the W-2s listed different amounts in the State Unemployment Insurance, company car allowance and employer-sponsored health coverage amounts.  This was explained to Mr. [redacted] on July 28, 2016 and further detailed in my letter to Mr. [redacted] of August 8, 2016.   On July 29, 2016, Mr. [redacted] explained that his employer refused to provide a corrected W-2 reflecting the accurate PSD code.  In an effort to assist that taxpayer, a representative from Keystone explained that absent a W-2C, Keystone would require a letter from the employer stating the physical work location of Mr. [redacted] and that the employer reported and withheld the local earned income tax to [redacted] Township in error.  As stated previously, a W-2C provides essentially the same information.   Subsequently, Keystone was contacted by the taxpayer’s employer who verified Mr. [redacted]’s work location and earnings information.  Typically, Keystone requires this information in writing to retain for its records, but in an effort to assist Mr. [redacted], it was determine that this requirement would be waived.    Accordingly, as was explained in my original letter to Mr. [redacted], this issue stemmed from the errors contained in Mr. [redacted]’s original W-2.  The matter was perpetuated by the employer’s refusal to issue a W-2C, the remedial document requested by Keystone when first contacted by Mr. [redacted].  The issuance of an entirely new W-2, containing different information, only exacerbated the matter further.      I appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers.  As the cause for the delay originated with his employer’s error and a refund has been issued to Mr. [redacted] my office considers this matter resolved.   Thank you for your attention to this matter.                                           ...⇄ Very truly yours,                                           ...⇄ KEYSTONE COLLECTIONS GROUP                                             ...⇄ By:                                         ...⇄ Christopher E. V[redacted], Esquire

December 7, 2015[redacted]Revdex.com of Western PA[redacted]RE: Complaint ID# [redacted]Dear Ms. [redacted]:Thank you for your letter regarding the above-referenced complaint ID number. Keystone Collections Group appreciates the opportunity provided by the Revdex.com to resolve...

the concerns of taxpayers.In their complaint, the taxpayer indicated that they received a notice from my office requiring that they file a local earned income tax return. The taxpayer was concerned because they believe their employer(s) has consistently withheld their local earned income taxes.Please know that the notice they received was not for delinquent taxes but was sent to inform them that they did not file their required local earned income tax return. Under the Local Tax Enabling Act (LTEA), codified at 53 P.S.§6924.101, et seq., all Pennsylvania residents who earn income and reside within a taxing authority assessing a local earned income tax, must file an annual return. As the duly appointed local tax collector for the taxpayer’s municipality and school district, my office mailed these notices to inform residents of this obligation.Since receiving your previous letter, my office has called the taxpayer multiple times to further explain this notice. My office did not receive a response to these phone calls.As stated, the taxpayer may have fully satisfied their local tax obligation, but my office cannot confirm this information until receiving a return and supporting documentation. My hope is that our customer service representatives can further explain this and direct the taxpayer how to properly file their return.After receiving the recent letter, my office again contacted the taxpayer by phone and email. However, we have not received a response. My office hopes to have the opportunity to discuss this matter with the taxpayer and address their concerns. Keystone is currently awaiting a response.Keystone provides customer service representatives who are available by phone at [redacted], Monday through Friday 8 A.M. to 4 P.M. In addition, Keystone representatives can be reached by email, through our website at [redacted]Thank you for your attention to this matter.Very truly yours,KEYSTONE COLLECTIONS GROUPBy:Cody J. H[redacted], Esquire

Dear Ms. [redacted]:               Thank you for your letter regarding the above-referenced complaint ID number. In their complaint the taxpayer stated that that she received local earned income tax forms from Keystone Collections Group...

in error as she does not reside in a taxing body served by Keystone.             Please know that upon receipt of the taxpayer’s complaint I personally reviewed her account to correct any discrepancies. A review of our records indicates that the taxpayer’s current address was listed as “pending” in our system. Accordingly, the system assigned her a resident account by default and she was issued a local earned income tax return.             Please know that I have corrected the taxpayer’s account to reflect her non-resident status. Accordingly, the account has been closed and my office considers this matter resolved. I appreciate the opportunity provided by the Revdex.com to resolve the concerns of taxpayers and improve our processes.   Thank you for your attention to this matter.                                    �...⇄ Very truly yours,                                     ...⇄ KEYSTONE COLLECTIONS GROUP                                     �...⇄ By:                                      �...⇄ Christopher *. V[redacted], Esquire