Chas Roberts just installed a new HVAC unit for meI was very impressed by the service tech's initial visit when he took the time to explain the issues with my year old unit He also compared its repair cost to a new unit The installation crew was great as well, taking care to cover floors and items near the attic access Everything was explained to me throughout the process I couldn't be more satisfied and am also glad that there will be an included check of the system to ensure it is functioningproperly
It was discovered there was an install error covered under the warrantyCoils were installed on the bottom instead of the top*** *** dispatched two technicians for this warranty repair and they also found a leak at the suction lineThe coils were moved and the leak was repairedI was charged for the leak repair and not the warranty repairI asked for a detailed invoice describing exactly what was done and repairedI was emailed an invoice stating there was a repair leak and a ‘warranty diagnostic.’ I asked again via email for a more descriptive repair other than ‘warranty diagnostic’ and I am being ignoredNowhere does it mention the coils being moved or repaired under warrantyCan you please help?
The ChasRoberts Technician Rick M*** was punctual, polite and thoroughHe discussed several issues with me, including the installtion of a Surge Protector for the air handler motor, and installed it on my approvalHe performed his work in a timely manner, and to my satisfaction
Terrible service or lack thereofI purchased my home in July of 2014, and Chas Roberts was the company contracted through KB Homes to install our HVAC unitsWe have a "labor" warranty of years as well as "parts" warranty through the manufacturer for yearsMy main unit for the first floor had stopped working and a call was made to Chas Roberts to repair as it is still under warrantyWe had contacted the company and were informed someone would be contacting us to schedule service (8:AM 06/04/16)We had made another call around 12:PM as we still had not heard from anyoneWe were then informed the earliest someone would be able to come out would be Monday afternoon (it is Saturday)With temperatures exceeding degrees this is unacceptableI contacted another HVAC company and they were out within the hourFinally received a call from "Curtis" I believe around PM in the afternoon to inform me that it in fact it was not covered under warranty (this is completely inaccurate and not sure how they came to this determination)The lack of professionalism as well as communication is appallingI am writing this as a precaution to anyone considering using their services as we had no say in the matterNeedless to say I will gladly use anyone else regardless of cost for any/all additional servicing
Chas Roberts just installed a new HVAC unit for meI was very impressed by the service tech's initial visit when he took the time to explain the issues with my year old unit He also compared its repair cost to a new unit The installation crew was great as well, taking care to cover floors and items near the attic access Everything was explained to me throughout the process I couldn't be more satisfied and am also glad that there will be an included check of the system to ensure it is functioningproperly
I am pleased with Chas R*** AC/Heating maintenance serviceTheir technicians are very professional and perform a very detailed service on my unitThey inform which services are optional or requiredI renew the CAP Maintenance Plan for visits every year, one for the pre-winter season and another for the pre-summer seasonThey offer a discount on this type of service and always call to remind you of an upcoming service
This company was the original installer of our HVAC system We have contracted for the past years for their "CAP" plan for twice yearly service The contract requires them to call to make a service appointment in the Fall (for heating) and in the Spring (for air conditioning) They have failed more often than complied with this requirement in that time This Spring they again failed to schedule the required appointment
When we called for the service we were charged for the visit that was to be provided under the CAP contract
Now the system that was "serviced" is not providing the necessary cooling because the service was inadeqquate I don't plan to ever have Chas Roberts service our systems again They may believe in adequare installation services, but, as far as we are concerned, they have no concept of Customer Service
Sorry Sissy but you appear to have lost control, or you just don't care
I had a 9-a.mservice window, and the technician did not arrive until 4:p.mI only received one call telling me it would be closer to 12:p.mWhen I called at 2:p.mI was told the technician was finishing up his job and would be on his way any minuteOnly after I called an hour later did they dispatch someone else to take care of the issueThe Manager was completely unapologeticHopefully the work is better than the customer service because the customer service is terrible
I called Chas roberts on 6/20/to report my a/c making noise and was not coolingThey scheduled me for Friday, which I was hoping would hold up I called Chas roberts about my A/C which completely broke down on Tuesday 6/21/16, I called several times on 6/22/after being told in the morning that they were coming at some time on 6/22/to fix the A/CAt 7:30pm I recieved a call saying they were two houses away from getting to my house, that it would be late but they were coming, finally at 1am I called again, and basically the operator told me I had no choice but to wait that if they said they are coming to fix my air they are coming because there was no way of contacting the techs because they turned off the pagers due to too many calls, mind you this is a brand new house approx months oldNobody ever came to fix my a/c, I called 6/at and they told me that there is a note that I the owner rescheduled for today, all the while I was in the house all night with my thr
I hired Chas Roberts to repair my ac unitThey determined the compressor was out after they installed a new compressor years agoThey charged a$deposit to be applied to the repairThey came to repair and asked for payment up frontI advised I typically paid for service like this after the repairThe office called and asked again and that it was a manager's requestI asked the manager to call me to explainInstead of calling, they told the technician to leave without repairingI called and spoke with a manager and asked whyThey refused to explain the policyI asked for a refund of the depositI was told another manager would call to discussInstead, the same manner called back and told me they would refund$of the$deposit
I hired Chas Roberts to repair my ac unitThey determined the compressor was out after they installed a new compressor years agoThey charged a$deposit to be applied to the repairThey came to repair and asked for payment up frontI advised I typically paid for service like this after the repairThe office called and asked again and that it was a manager's requestI asked the manager to call me to explainInstead of calling, they told the technician to leave without repairingI called and spoke with a manager and asked whyThey refused to explain the policyI asked for a refund of the depositI was told another manager would call to discussInstead, the same manner called back and told me they would refund$of the$deposit
Just had my A/C unit serviced by Chas Roberts, they went through the whole system, explained how everything works and best to use my A/C unitThey were very thorough and spent a considerable amount of time helping me with my issuesI recommend their workmanship and customer service approach
I have been a loyal customer of Chas Roberts for many yearsHowever, their service quality and technician quality has deteriorated over the years I have had my cooling/heating system serviced for years by the company under their "CAP program" I use to pay every fall, but they made me starting paying every spring instead (This means that I paid one fall and also paid one spring in a row since they decided I needed to be paying in the spring in order to get in the "spring" payment cycle) For a number of years I have been paying each spring, which would include the fall heating check & the next spring/summer cooling check In June 2017, Chas Roberts came to my home and did their service - the technician even stated that I didn't have to pay since I was already paid up, but I could renew my yearly "CAP" then and save $20.00, which would include the servicing for Fall and Spring - I didWell, Chas Roberts never came in the Fall/Winter or even call me or mail a card
Daniel was professional and helpful concerning our A/C unit We are thankful for his expert adviceChas Roberts is a solid and honest company, and the CAP program (maintenance) is something we invest in and recommend to others
It's been a few months since September that our air conditioner clocked out right in the middle of a heat wave Your technician Casey got here towards the end of the day and in an hour was able to replace a broken motor fan part up in the attic He just happen to have a replacement on hand in his truck The reason for all these details is that I am very impressed with ChasRoberts for sending their technicians well stocked for emergency situations Casey was fully dressed in uniform and had to work in an oven-like condition Nonetheless, he was able to resolve the problem without having to special order parts A great shout out and thank you to Casey, a well qualified technician for a job well done (deserves a bonus) And to ChasRoberts for being prepared and equipped for tackling our Phoenix heat related emergency conditions and for having such a great crew
Chas Roberts replaced my ac unit and its only yrs old and has been nothing but service calls and I'm sorry from day I spent just shy of on this unit and they've had there hands in it more times then I can count there techs ive had in my home are unprofessional and service after the sale is horrible you are priority when you purchase system and just a number after the sale I purchased extended warranty on my unit still waiting for them to fix my unit one supervisor told me we don't make the equipment which is very true but they do claim to service it they just do so poorly I will buy a swamp cooler if chas roberts was the last company to sell ac horrible experience from day one
On Jun I had a repair done to my Air ConditioningWhen I received my invoice *** the technician documented that he replaced the motor and capThen when I looked at all of the charges, there is a $charge for replacing a motor and on that same line it states that the same charge includes the capThen there is a second charge for replacing any cap of $ Since the technician only documented replacing one cap I should not be getting billed for a second capI have tried getting in contact with someone at both of their offices in Tucson and in Phoenix
I called Chas R*** in the morning yesterday and they had a tech out later that afternoon who was extremely helpfulHector problem-solved my a/c situation and came up with a perfect fixMy a/c is blowing super cold now and I'm extremely pleasedHe was a true professional and went above and beyond to make sure my house had cold ac before he leftI don't leave recommendation remarks very often, but this was a great reason to do so
Chas Roberts just installed a new HVAC unit for meI was very impressed by the service tech's initial visit when he took the time to explain the issues with my year old unit He also compared its repair cost to a new unit The installation crew was great as well, taking care to cover floors and items near the attic access Everything was explained to me throughout the process I couldn't be more satisfied and am also glad that there will be an included check of the system to ensure it is functioningproperly
It was discovered there was an install error covered under the warrantyCoils were installed on the bottom instead of the top*** *** dispatched two technicians for this warranty repair and they also found a leak at the suction lineThe coils were moved and the leak was repairedI was charged for the leak repair and not the warranty repairI asked for a detailed invoice describing exactly what was done and repairedI was emailed an invoice stating there was a repair leak and a ‘warranty diagnostic.’ I asked again via email for a more descriptive repair other than ‘warranty diagnostic’ and I am being ignoredNowhere does it mention the coils being moved or repaired under warrantyCan you please help?
The ChasRoberts Technician Rick M*** was punctual, polite and thoroughHe discussed several issues with me, including the installtion of a Surge Protector for the air handler motor, and installed it on my approvalHe performed his work in a timely manner, and to my satisfaction
Terrible service or lack thereofI purchased my home in July of 2014, and Chas Roberts was the company contracted through KB Homes to install our HVAC unitsWe have a "labor" warranty of years as well as "parts" warranty through the manufacturer for yearsMy main unit for the first floor had stopped working and a call was made to Chas Roberts to repair as it is still under warrantyWe had contacted the company and were informed someone would be contacting us to schedule service (8:AM 06/04/16)We had made another call around 12:PM as we still had not heard from anyoneWe were then informed the earliest someone would be able to come out would be Monday afternoon (it is Saturday)With temperatures exceeding degrees this is unacceptableI contacted another HVAC company and they were out within the hourFinally received a call from "Curtis" I believe around PM in the afternoon to inform me that it in fact it was not covered under warranty (this is completely inaccurate and not sure how they came to this determination)The lack of professionalism as well as communication is appallingI am writing this as a precaution to anyone considering using their services as we had no say in the matterNeedless to say I will gladly use anyone else regardless of cost for any/all additional servicing
Chas Roberts just installed a new HVAC unit for meI was very impressed by the service tech's initial visit when he took the time to explain the issues with my year old unit He also compared its repair cost to a new unit The installation crew was great as well, taking care to cover floors and items near the attic access Everything was explained to me throughout the process I couldn't be more satisfied and am also glad that there will be an included check of the system to ensure it is functioningproperly
I am pleased with Chas R*** AC/Heating maintenance serviceTheir technicians are very professional and perform a very detailed service on my unitThey inform which services are optional or requiredI renew the CAP Maintenance Plan for visits every year, one for the pre-winter season and another for the pre-summer seasonThey offer a discount on this type of service and always call to remind you of an upcoming service
This company was the original installer of our HVAC system We have contracted for the past years for their "CAP" plan for twice yearly service The contract requires them to call to make a service appointment in the Fall (for heating) and in the Spring (for air conditioning) They have failed more often than complied with this requirement in that time This Spring they again failed to schedule the required appointment
When we called for the service we were charged for the visit that was to be provided under the CAP contract
Now the system that was "serviced" is not providing the necessary cooling because the service was inadeqquate I don't plan to ever have Chas Roberts service our systems again They may believe in adequare installation services, but, as far as we are concerned, they have no concept of Customer Service
Sorry Sissy but you appear to have lost control, or you just don't care
I had a 9-a.mservice window, and the technician did not arrive until 4:p.mI only received one call telling me it would be closer to 12:p.mWhen I called at 2:p.mI was told the technician was finishing up his job and would be on his way any minuteOnly after I called an hour later did they dispatch someone else to take care of the issueThe Manager was completely unapologeticHopefully the work is better than the customer service because the customer service is terrible
I called Chas roberts on 6/20/to report my a/c making noise and was not coolingThey scheduled me for Friday, which I was hoping would hold up I called Chas roberts about my A/C which completely broke down on Tuesday 6/21/16, I called several times on 6/22/after being told in the morning that they were coming at some time on 6/22/to fix the A/CAt 7:30pm I recieved a call saying they were two houses away from getting to my house, that it would be late but they were coming, finally at 1am I called again, and basically the operator told me I had no choice but to wait that if they said they are coming to fix my air they are coming because there was no way of contacting the techs because they turned off the pagers due to too many calls, mind you this is a brand new house approx months oldNobody ever came to fix my a/c, I called 6/at and they told me that there is a note that I the owner rescheduled for today, all the while I was in the house all night with my thr
I hired Chas Roberts to repair my ac unitThey determined the compressor was out after they installed a new compressor years agoThey charged a$deposit to be applied to the repairThey came to repair and asked for payment up frontI advised I typically paid for service like this after the repairThe office called and asked again and that it was a manager's requestI asked the manager to call me to explainInstead of calling, they told the technician to leave without repairingI called and spoke with a manager and asked whyThey refused to explain the policyI asked for a refund of the depositI was told another manager would call to discussInstead, the same manner called back and told me they would refund$of the$deposit
I hired Chas Roberts to repair my ac unitThey determined the compressor was out after they installed a new compressor years agoThey charged a$deposit to be applied to the repairThey came to repair and asked for payment up frontI advised I typically paid for service like this after the repairThe office called and asked again and that it was a manager's requestI asked the manager to call me to explainInstead of calling, they told the technician to leave without repairingI called and spoke with a manager and asked whyThey refused to explain the policyI asked for a refund of the depositI was told another manager would call to discussInstead, the same manner called back and told me they would refund$of the$deposit
They are very professional and do very good at what they do
Just had my A/C unit serviced by Chas Roberts, they went through the whole system, explained how everything works and best to use my A/C unitThey were very thorough and spent a considerable amount of time helping me with my issuesI recommend their workmanship and customer service approach
I have been a loyal customer of Chas Roberts for many yearsHowever, their service quality and technician quality has deteriorated over the years I have had my cooling/heating system serviced for years by the company under their "CAP program" I use to pay every fall, but they made me starting paying every spring instead (This means that I paid one fall and also paid one spring in a row since they decided I needed to be paying in the spring in order to get in the "spring" payment cycle) For a number of years I have been paying each spring, which would include the fall heating check & the next spring/summer cooling check In June 2017, Chas Roberts came to my home and did their service - the technician even stated that I didn't have to pay since I was already paid up, but I could renew my yearly "CAP" then and save $20.00, which would include the servicing for Fall and Spring - I didWell, Chas Roberts never came in the Fall/Winter or even call me or mail a card
Daniel was professional and helpful concerning our A/C unit We are thankful for his expert adviceChas Roberts is a solid and honest company, and the CAP program (maintenance) is something we invest in and recommend to others
Service man was extremely polite and did a great job
It's been a few months since September that our air conditioner clocked out right in the middle of a heat wave Your technician Casey got here towards the end of the day and in an hour was able to replace a broken motor fan part up in the attic He just happen to have a replacement on hand in his truck The reason for all these details is that I am very impressed with ChasRoberts for sending their technicians well stocked for emergency situations Casey was fully dressed in uniform and had to work in an oven-like condition Nonetheless, he was able to resolve the problem without having to special order parts A great shout out and thank you to Casey, a well qualified technician for a job well done (deserves a bonus) And to ChasRoberts for being prepared and equipped for tackling our Phoenix heat related emergency conditions and for having such a great crew
Chas Roberts replaced my ac unit and its only yrs old and has been nothing but service calls and I'm sorry from day I spent just shy of on this unit and they've had there hands in it more times then I can count there techs ive had in my home are unprofessional and service after the sale is horrible you are priority when you purchase system and just a number after the sale I purchased extended warranty on my unit still waiting for them to fix my unit one supervisor told me we don't make the equipment which is very true but they do claim to service it they just do so poorly I will buy a swamp cooler if chas roberts was the last company to sell ac horrible experience from day one
On Jun I had a repair done to my Air ConditioningWhen I received my invoice *** the technician documented that he replaced the motor and capThen when I looked at all of the charges, there is a $charge for replacing a motor and on that same line it states that the same charge includes the capThen there is a second charge for replacing any cap of $ Since the technician only documented replacing one cap I should not be getting billed for a second capI have tried getting in contact with someone at both of their offices in Tucson and in Phoenix
I called Chas R*** in the morning yesterday and they had a tech out later that afternoon who was extremely helpfulHector problem-solved my a/c situation and came up with a perfect fixMy a/c is blowing super cold now and I'm extremely pleasedHe was a true professional and went above and beyond to make sure my house had cold ac before he leftI don't leave recommendation remarks very often, but this was a great reason to do so