Very unreliable, they fix my unit half wayI was charged me $for a new motor and they took off without telling me the coil & filter was dirtyIt broke down again, so I got a different company to look at it and it was finally fix rightI will never recommend or use Cash Roberts again
We would like to Commend the technician, Jason W***, who installed our new faucetsHe is a knowledgeable, personable, has a great work ethic and does not waste any time completing a jobWe have been associated with Chas Roberts for several years and would highly recommend their business for heating, air conditioning, plumbing and any other service they provide
I scheduled my AC service appointment a month in advanceThey were supposed to come today to do annual service between 9am and 12pmI am at work, but my mom was home all dayThey have both of our phone numbersThey left a voicemail message on my phone at 8:38am saying I needed to call to confirm serviceI didn't get the message right away since I am at workI called at 9:49am and told them I was confirming the appointment and that my mom would be there all day and to please call her because I was at work and unable to answer my phoneI went to a meeting, came back to my desk to find they left another voicemail message on my phone at 10:48am saying since they haven't heard from me if I don't call by noon they are cancellingI called back at around 1pm and told them again the whole storyI also discovered during this whole day that my mom had also called them twice and told them she is home all day and to comeThis is an example of extreme disorganization and poor customer serviceI assume they are not going to show up today, which means I now have to call and find another company to come service my AC unit and will probably have to wait weeks again
We would like to Commend the technician, Jason W***, who installed our new faucetsHe is a knowledgeable, personable, has a great work ethic and does not waste any time completing a jobWe have been associated with Chas Roberts for several years and would highly recommend their business for heating, air conditioning, plumbing and any other service they provide
Jason W*** came by to change the filters for our water softener on November I cannot sufficiently appreciate how professional he was and what a great job he did on a ** System that our builder had installedImportantly, Jason W*** was able to ensure that the yellow light, indicating that the filters needed to be changed became green againThis is not quite as simple to do as one might imagineFurthermore Jason W*** showed me the know-how as to how to accomplish thisJason W*** will be the person we will request every time that there is a pluming support matter from Chas Roberts
Many thanks to repairman "the brick" for his quick response, his knowledge and his professionalism Our a/c repair went out after 7pm on a very hot saturday night several weeks ago he arrived within minutes, explained the problem and the necessary repair and we were reassured that he would handle it readily all the while, in a very friendly manner
We were disappointed with the overall experience with Chas Roberts AC and Plumbing; and yes we realize they were busy as it was extremely hot during the month We were days with no air conditioner in June We called each morning to check on the status of parts that had been ordered, when messages were left with their answering service, and no response was received within hours, a second call was placed Not one of those calls were returned We also sent a ticket from their website that received no responseOnce we did get through and spoke with Mwho would only say the part is on order, we will deliver as soon as the order comes in We are in a home that is less than years old, we contacted the builder who contacted Chas (the original installer) and she indicated she spoke with Nand she was told only that parts were on order We finally drove out to their HR office where we were greeted and asked to have a seat We waited for about 20-minutes for someone to come and out talk to us We were told that she would ensure an invoice was e-mailed same day and that the truck would deliver to their warehouse that same day and the service representative would be out the next morning He was We feel there is no excuse for ignoring a customer who is spending $or more in labor on repairs for a fairly new system When the repairman arrived, he asked for a copy of the invoice which we could not provide as it still had not arrived His supervisor, R., stopped by to offer assistance and made a call to the office; Mcontacted us, verified the e-mail address and the invoice was then e-mailed to us The final checklist that was mailed indicated that nothing had been checked except the major part that was replaced; he did go up into the attic and checked the unit there as well as the one outside Again, we were disappointed with the overall experience
We have utilized Chas Roberts for the past years since moving to the Phoenix areaThey have provided professional and highly competent service for both our air conditioner and furnaceWe especially appreciated the service provided recently from Dennis who explained what was checked, serviced and fixed and shared advice to help prevent future issues with our HVAC unitsKnowledgeable and reliable service professionals who know what to look for and how to fix things is what you get when you utilize Chas Roberts as your service provider
I would like to thank Glenn and Ryan who were out out at my house last week for an annual check They were very professional and thorough and took their time to explain things to me I really appreciate your hard work, dedication and expertiseThank you very much!
Hello, I will try to make this quick and to the pointI purchased my home in Goodyear Arizona (Beazer Homes) in September of In the mouth of may of we developed an issue with the air conditionerWe called the Home warranty center and they contacted the contracting group who installed the air conditioning unit and duct workContractor group Chas Robert your company Chas Roberts did come out and made the repairs on the unitAlthough Chase Roberts made trips to resolve this issue and took them daysWhich they ended up replacing the unitThe issue did get resolvedFast forward to The very next yearMyself and my family are still dealing with issues with the cooling systemWe have had over technician from Chas Roberts out to my home and each one does something different then the otherI am a technician in a different field and I do ask what was done and always received a different answer from the technician And he always assures us everything is good to g
In practical terms the technician didn't do anything but just take the moneyIt was not worth itThis is the last time we call you guysHe didn't even want to check the capacitors on the compressors which is what I call for, he wanted to charge me more, I measure them with no good attitude and he didn't do a good inspection of the contactorsYour company is not what it used to be, you are just for the money but no for the serviceThat a shame
This is not make sense, can Chas Roberts really fix my AC?
I bought my house with new AC unit at
Starting from 2015,My AC Unit start broke
2015, I called, Chas Roberts came and said it was fixed
2016, It broke again, I called, Chas Roberts came and said it was fixed
2017, It broke again, I called, Chas Roberts came and said it was fixed
2018, right now, AC broke again, I called, Chas Roberts says "Opoos, you are out of year warranty, we are gonna charge you $service fee and let tech come and he will tell me how much I need to pay to fix my AC!!!"
It has never been fixed by Chas Robert!!!
My house was bought new with ** *** and a half years ago and the AC units were installed by Chas Roberts of Tucson In one year we had more than issues starting with incorrect power source hook-ups and ending with improper hanging of an AC unit in When I sent a complaint to the builder of poor workmanship based on factual history that is on file with the builder, I was put on a "No Service" list by Chas Roberts due to my complaint and recommendations I have a year warranty for my units so how am I supposed to get the units serviced while on this list? It's pretty unprofessional and probably illegal to place me on such a list when I still have a warranty with the company especially when I'm the victim of the situation You would think a business would want to maybe extend a warranty considering what they've put me through now and for the foreseeable future as I've lost confidence in their workmanship Instead they put me on a list? This is not how I expect any bus
My name is *** ***, I have been a regular customer since Dec I want to mention the recent exemplary service provided by one of your HVAC Tecnitions, Steven R***, at my residenceSteven had just completed our annual AC cheand was going over his findings with meDuring the conversation I mentioned that our system didn't seem to focus on the zone in the house which had activated the ACI though that was normal, but Steven thought otherwise and proceeded to go back up into our hot attic and determined the source of the problem and corrected sameQuite frankly he didn't have to do this, but he did, which simply stated was above and beyond what he was required to doI also appreciate how well he explained the results of his inspection and provided some recommendations which I intend to follow up on shortlyMy overall experiance with ChasRoberts has been excellent, I would rate you all a out of 5, and Steven defiantly exceeds the norm when it comes to providing services to your customersThank you, *** ***, ***
I recently was having an issue with my heat pump and since ChasRoberts installed my system I called them to check my systemA technician name Cody came out and diagnosed my problem and made a repair within minutes Based on this experience I would highly recommend ChasRoberts to anyone who is seeking a professional company in the A/C Plumbing business
Very unreliable, they fix my unit half wayI was charged me $for a new motor and they took off without telling me the coil & filter was dirtyIt broke down again, so I got a different company to look at it and it was finally fix rightI will never recommend or use Cash Roberts again
We would like to Commend the technician, Jason W***, who installed our new faucetsHe is a knowledgeable, personable, has a great work ethic and does not waste any time completing a jobWe have been associated with Chas Roberts for several years and would highly recommend their business for heating, air conditioning, plumbing and any other service they provide
I scheduled my AC service appointment a month in advanceThey were supposed to come today to do annual service between 9am and 12pmI am at work, but my mom was home all dayThey have both of our phone numbersThey left a voicemail message on my phone at 8:38am saying I needed to call to confirm serviceI didn't get the message right away since I am at workI called at 9:49am and told them I was confirming the appointment and that my mom would be there all day and to please call her because I was at work and unable to answer my phoneI went to a meeting, came back to my desk to find they left another voicemail message on my phone at 10:48am saying since they haven't heard from me if I don't call by noon they are cancellingI called back at around 1pm and told them again the whole storyI also discovered during this whole day that my mom had also called them twice and told them she is home all day and to comeThis is an example of extreme disorganization and poor customer serviceI assume they are not going to show up today, which means I now have to call and find another company to come service my AC unit and will probably have to wait weeks again
I was very pleased with the service we received
We would like to Commend the technician, Jason W***, who installed our new faucetsHe is a knowledgeable, personable, has a great work ethic and does not waste any time completing a jobWe have been associated with Chas Roberts for several years and would highly recommend their business for heating, air conditioning, plumbing and any other service they provide
Jason W*** came by to change the filters for our water softener on November I cannot sufficiently appreciate how professional he was and what a great job he did on a ** System that our builder had installedImportantly, Jason W*** was able to ensure that the yellow light, indicating that the filters needed to be changed became green againThis is not quite as simple to do as one might imagineFurthermore Jason W*** showed me the know-how as to how to accomplish thisJason W*** will be the person we will request every time that there is a pluming support matter from Chas Roberts
Many thanks to repairman "the brick" for his quick response, his knowledge and his professionalism Our a/c repair went out after 7pm on a very hot saturday night several weeks ago he arrived within minutes, explained the problem and the necessary repair and we were reassured that he would handle it readily all the while, in a very friendly manner
We were disappointed with the overall experience with Chas Roberts AC and Plumbing; and yes we realize they were busy as it was extremely hot during the month We were days with no air conditioner in June We called each morning to check on the status of parts that had been ordered, when messages were left with their answering service, and no response was received within hours, a second call was placed Not one of those calls were returned We also sent a ticket from their website that received no responseOnce we did get through and spoke with Mwho would only say the part is on order, we will deliver as soon as the order comes in We are in a home that is less than years old, we contacted the builder who contacted Chas (the original installer) and she indicated she spoke with Nand she was told only that parts were on order We finally drove out to their HR office where we were greeted and asked to have a seat We waited for about 20-minutes for someone to come and out talk to us We were told that she would ensure an invoice was e-mailed same day and that the truck would deliver to their warehouse that same day and the service representative would be out the next morning He was We feel there is no excuse for ignoring a customer who is spending $or more in labor on repairs for a fairly new system When the repairman arrived, he asked for a copy of the invoice which we could not provide as it still had not arrived His supervisor, R., stopped by to offer assistance and made a call to the office; Mcontacted us, verified the e-mail address and the invoice was then e-mailed to us The final checklist that was mailed indicated that nothing had been checked except the major part that was replaced; he did go up into the attic and checked the unit there as well as the one outside Again, we were disappointed with the overall experience
We have utilized Chas Roberts for the past years since moving to the Phoenix areaThey have provided professional and highly competent service for both our air conditioner and furnaceWe especially appreciated the service provided recently from Dennis who explained what was checked, serviced and fixed and shared advice to help prevent future issues with our HVAC unitsKnowledgeable and reliable service professionals who know what to look for and how to fix things is what you get when you utilize Chas Roberts as your service provider
Excellent serviceTech Sean was outstanding
I would like to thank Glenn and Ryan who were out out at my house last week for an annual check They were very professional and thorough and took their time to explain things to me I really appreciate your hard work, dedication and expertiseThank you very much!
Hello, I will try to make this quick and to the pointI purchased my home in Goodyear Arizona (Beazer Homes) in September of In the mouth of may of we developed an issue with the air conditionerWe called the Home warranty center and they contacted the contracting group who installed the air conditioning unit and duct workContractor group Chas Robert your company Chas Roberts did come out and made the repairs on the unitAlthough Chase Roberts made trips to resolve this issue and took them daysWhich they ended up replacing the unitThe issue did get resolvedFast forward to The very next yearMyself and my family are still dealing with issues with the cooling systemWe have had over technician from Chas Roberts out to my home and each one does something different then the otherI am a technician in a different field and I do ask what was done and always received a different answer from the technician And he always assures us everything is good to g
In practical terms the technician didn't do anything but just take the moneyIt was not worth itThis is the last time we call you guysHe didn't even want to check the capacitors on the compressors which is what I call for, he wanted to charge me more, I measure them with no good attitude and he didn't do a good inspection of the contactorsYour company is not what it used to be, you are just for the money but no for the serviceThat a shame
This is not make sense, can Chas Roberts really fix my AC?
I bought my house with new AC unit at
Starting from 2015,My AC Unit start broke
2015, I called, Chas Roberts came and said it was fixed
2016, It broke again, I called, Chas Roberts came and said it was fixed
2017, It broke again, I called, Chas Roberts came and said it was fixed
2018, right now, AC broke again, I called, Chas Roberts says "Opoos, you are out of year warranty, we are gonna charge you $service fee and let tech come and he will tell me how much I need to pay to fix my AC!!!"
It has never been fixed by Chas Robert!!!
My house was bought new with ** *** and a half years ago and the AC units were installed by Chas Roberts of Tucson In one year we had more than issues starting with incorrect power source hook-ups and ending with improper hanging of an AC unit in When I sent a complaint to the builder of poor workmanship based on factual history that is on file with the builder, I was put on a "No Service" list by Chas Roberts due to my complaint and recommendations I have a year warranty for my units so how am I supposed to get the units serviced while on this list? It's pretty unprofessional and probably illegal to place me on such a list when I still have a warranty with the company especially when I'm the victim of the situation You would think a business would want to maybe extend a warranty considering what they've put me through now and for the foreseeable future as I've lost confidence in their workmanship Instead they put me on a list? This is not how I expect any bus
My name is *** ***, I have been a regular customer since Dec I want to mention the recent exemplary service provided by one of your HVAC Tecnitions, Steven R***, at my residenceSteven had just completed our annual AC cheand was going over his findings with meDuring the conversation I mentioned that our system didn't seem to focus on the zone in the house which had activated the ACI though that was normal, but Steven thought otherwise and proceeded to go back up into our hot attic and determined the source of the problem and corrected sameQuite frankly he didn't have to do this, but he did, which simply stated was above and beyond what he was required to doI also appreciate how well he explained the results of his inspection and provided some recommendations which I intend to follow up on shortlyMy overall experiance with ChasRoberts has been excellent, I would rate you all a out of 5, and Steven defiantly exceeds the norm when it comes to providing services to your customersThank you, *** ***, ***
Great customer service
Fabulous A/C & Plumbing services! Been using them for years! Highly recommend them!
I recently was having an issue with my heat pump and since ChasRoberts installed my system I called them to check my systemA technician name Cody came out and diagnosed my problem and made a repair within minutes Based on this experience I would highly recommend ChasRoberts to anyone who is seeking a professional company in the A/C Plumbing business
Aleks was very friendly and great with my kidsHe genuinely seemed concerned and fixed the issue as soon as he was able to