Chas Roberts was the only company who came to my rescue when our unit started leakingThey were able to come out sooner than I expected and provided options on how we could repair our unit timelyThe technician was polite and worked hard to get our unit up and running againWe will definitely be using Chas Roberta for all of our heating and cooling, or plumbing needs!
Many thanks to repairman "the brick" for his quick response, his knowledge and his professionalism Our a/c repair went out after 7pm on a very hot saturday night several weeks ago he arrived within minutes, explained the problem and the necessary repair and we were reassured that he would handle it readily all the while, in a very friendly manner
This company was the original installer of our HVAC system We have contracted for the past years for their "CAP" plan for twice yearly service The contract requires them to call to make a service appointment in the Fall (for heating) and in the Spring (for air conditioning) They have failed more often than complied with this requirement in that time This Spring they again failed to schedule the required appointment
When we called for the service we were charged for the visit that was to be provided under the CAP contract
Now the system that was "serviced" is not providing the necessary cooling because the service was inadeqquate I don't plan to ever have Chas Roberts service our systems again They may believe in adequare installation services, but, as far as we are concerned, they have no concept of Customer Service
Sorry Sissy but you appear to have lost control, or you just don't care
Scheduling is very efficient and reliable--this is a welcome part of the customer experienceThe tuitself was also a great experience--Christian was extremely knowledgeable, efficient, and friendlyHe reviewed the steps to the visit, his analysis, and his recommendations in a clear and concise mannerHe was very conscientious about protecting the carpet and left all areas in perfect shapeI also appreciate the help in changing the air filters--since these are in the ceilingHighly recommendedThanks!
This company is inefficient in many waysCalled for an appointment for maintenance in October I already paid for.I also specified I would not be able to have them come until late November or early DecemberThe person I spoke to said,”no problem “ just call when you know for sure
I called yesterday and was told the earliest they could come was December 31st between and PmNot acceptable! I have been a customer for years I was told someone would call me that day to see what could be doneI gave phone numbers to reach me and they completely ignored the numbers I gave and called on a different numberThey couldn’t even get that correct
Chas Roberts customer service needs to be overhauled and they should teach the representatives how to treat long time customers
I called a different company who has been in the Valley a long timeThey were recommended by a friend who said they were very efficient and easy to get in touch withThe representative I spoke to not only told me they were running a special that was much less expensive but could be out on the day I needed
I would never recommend Chad Roberts to anyoneIf I didn’t have to fill in the Star part of this survey they would get zero
On 3/31/I scheduled the second of two visits under my ChasRoberts CAP service plan The appointment was scheduled for 4/30/between 12:00-4: Roberts was unable to arrive during this timeframe I rescheduled the appointment for 5/2/between 9:00-12: Once again Roberts was unable to arrive during their scheduled timeframe I told them that this was totally unacceptable.....that I had sat around waiting for them for over hours over the past two days, that I would no longer do business with them and that I wanted a refund for the portion of the prepaid CAP fee that was not completed due to THEIR incompetence The gal I spoke to said that she would turn this over to her "manager" He called me a few hours later attempting to reschedule the appointment once more - I declined and demanded a refund He stated that I was not entitled to a refund....I loudly disagreed, told him that I would be lodging complaints with various people, that they were a bunch of crooks, and
Contacted Chas Roberts to service both AC units at home August Secondary unit was repaired without problemTechnician stated that would have to return at later date to inspect primary unit, at no chargeWaited between two to three weeks to be contacted by company for completion of original service callTechnician inspected and tweaked primary unit's drainage systemWas not informed about any potential damage occurring to property as a result from service callA couple weeks after completion of service call, unit caused over $in damages to ceiling located in master bedroomSoon after incurring damages to ceiling black mold has appearedBlack mold is an extreme health hazard
About a week and a half ago I purchased a new A/C unit from Chas Roberts and from the moment I said go I have had nothing but issuesAfter installing the first unit they found it was faulty (not there fault) and said they would bring another new one out first thing the following morningAfter two days of having my new unit it is still not cooling my house past degrees, even though the temp is set at They come back out only to find I have a faulty thermostat that is off degrees, and the wiring from the unit to my house wasn't done properly so the unit wasn't getting enough voltage to cool the houseNow days later they are back to instal the new thermostat and look at the unit again since it's still not cooling like it should, only to find out the person they sent has no idea what is wrong, and that I would need to call back tomorrow to schedule another service callYet again have another technician come to look at the unit, this time they say its because not enough coolan
I have had my A/C and Furnace Systems under annual contract with Chas Roberts for the years I have owned my home During last summers inspection the Chas Roberts Engineer notice that my AC unit was drawing way to much power He researched the problem and we corrected the problem before the unit failed in degree weather He also saved me a lot of money as the he caught the problem before the faulty unit sucked up all my solar credits Well trained - courteous - on time - affordable - what more could you ask for................*** in Buckeye
We recently called Chas Roberts to address multiple plumbing problems in our homeJoseph arrived on time and was courteous, knowledgable, professional, and efficientHe ordered the necessary parts, returned at the agreed-upon time, and far exceeded our expectations in completing all of the workI will be highly recommending him
I'm a new homeowner and new to having an A/C unit My first service call to Chas Roberts was to report that my A/C had experienced a power surge as the result of being struck by lightening during a (monsoon) storm
The office suggested that although the A/C appeared to me to be working okay, I allow a service technician to come out to perform and inspection to ensure the unit was not damaged and was working properly
The service techinican (Francisco) was very professional, courteous and thorough as he explained to me the steps he was taking to troubleshoot as I personally observed his work during most of the visit In addition to makng sure the A/C was working properly, Francisco did a quick check of the heating unit and also checked all vents to ensure there was proper airflow throughout my home
If all of the technicians provide the excellent customer service that Francisco did, then I will continue to rely on ChasRoberts for all of my HVAC needs!
I was very favorably impressed with the young man who came from Chas Roberts to check my A/C unitHe was patient, considerate, polite and informative! If all of your employees are of Marcus M*** caliber, I commend your hiring and training methods
"The Brick" came by this morning and fixed a heating issue in our spare bathHe showed up right on time and fixed the issue quicklyHe also gave me some great tips on helping to balance out the heating and cooling of our houseThanks!
We have used Chas Roberts for almost years now and have always been very happy with the quality of service and professional attitude of everyone we have dealt with
Thank you again
Nizar is to be commended for his continued professional and personable serviceHe has been servicing my A/C unit for many years now!! I always request him for my two annual CAP program visitsHe is on time, calls ahead, explains everything to me in terms that I can understand and always looks for ways to help me afford keeping my unit as 'healthy' as possibleGreat technician and person!!
This company was the original installer of our HVAC system We have contracted for the past years for their "CAP" plan for twice yearly service The contract requires them to call to make a service appointment in the Fall (for heating) and in the Spring (for air conditioning) They have failed more often than complied with this requirement in that time This Spring they again failed to schedule the required appointment
When we called for the service we were charged for the visit that was to be provided under the CAP contract
Now the system that was "serviced" is not providing the necessary cooling because the service was inadeqquate I don't plan to ever have Chas Roberts service our systems again They may believe in adequare installation services, but, as far as we are concerned, they have no concept of Customer Service
Sorry Sissy but you appear to have lost control, or you just don't care
Wonderful company to work with! We always request Jimmy M***, who is a real professional and personable young man who does a wonderful job servicing our furnace and air conditioning unit He is a real asset to the Chas R*** business
This is the very worst HVAC company in the valleyThey installed a system in our new home and don't stand behind itWe waited all day for a technician and every time I called I was given a run aroundThe tech came almost four hours later than promised and spent half the evening *** down a leak he couldn't findHe left and the temperature rose to degrees higher to degrees! We've called the rest of the evening attempting to reach someone who will work on our systemNeedless to say we have been given a bs story and the latest is that the only technician is an hour away yetIt's 10pm on a holiday weekend nightIf this wasn't under warranty we'd be calling Floyd's, an extremely reliable company
I had a large hot water pipe leak under the slab of my rental house I thought it would require using expensive equipment to locate the leak, dig up the slab at that point, and then repair the leak and take many hours or days Luis (technician #9366) from Chas Roberts came out to investigate and give me an estimate on a Sunday He said he could just run a new line from before the leak in a bathroom wall, up though the attic to the outside wall to the kitchen sink all in one day He was able to rearrange his schedule to come out the next day and finished the job in less than five hours He only had to cut three small holes in the bathroom dry wall to fish the new PEX tubing through the wall into the attic and down the wall to the kitchen sink pipe He climbed around in the attic twice to finish the job There was no way I could have figured out what to do and then do it to fix this leak I really appreciated how professional, knowledgeable, and courteous Luis was to quickly repair this potentially devastating situation I believe the renters appreciated his efforts too This is the second time I have used Chas Roberts to repair a plumbing problem and have been completely happy with the service Thanks Luis and Chas Roberts
Chas Roberts was the only company who came to my rescue when our unit started leakingThey were able to come out sooner than I expected and provided options on how we could repair our unit timelyThe technician was polite and worked hard to get our unit up and running againWe will definitely be using Chas Roberta for all of our heating and cooling, or plumbing needs!
Many thanks to repairman "the brick" for his quick response, his knowledge and his professionalism Our a/c repair went out after 7pm on a very hot saturday night several weeks ago he arrived within minutes, explained the problem and the necessary repair and we were reassured that he would handle it readily all the while, in a very friendly manner
This company was the original installer of our HVAC system We have contracted for the past years for their "CAP" plan for twice yearly service The contract requires them to call to make a service appointment in the Fall (for heating) and in the Spring (for air conditioning) They have failed more often than complied with this requirement in that time This Spring they again failed to schedule the required appointment
When we called for the service we were charged for the visit that was to be provided under the CAP contract
Now the system that was "serviced" is not providing the necessary cooling because the service was inadeqquate I don't plan to ever have Chas Roberts service our systems again They may believe in adequare installation services, but, as far as we are concerned, they have no concept of Customer Service
Sorry Sissy but you appear to have lost control, or you just don't care
Scheduling is very efficient and reliable--this is a welcome part of the customer experienceThe tuitself was also a great experience--Christian was extremely knowledgeable, efficient, and friendlyHe reviewed the steps to the visit, his analysis, and his recommendations in a clear and concise mannerHe was very conscientious about protecting the carpet and left all areas in perfect shapeI also appreciate the help in changing the air filters--since these are in the ceilingHighly recommendedThanks!
This company is inefficient in many waysCalled for an appointment for maintenance in October I already paid for.I also specified I would not be able to have them come until late November or early DecemberThe person I spoke to said,”no problem “ just call when you know for sure
I called yesterday and was told the earliest they could come was December 31st between and PmNot acceptable! I have been a customer for years I was told someone would call me that day to see what could be doneI gave phone numbers to reach me and they completely ignored the numbers I gave and called on a different numberThey couldn’t even get that correct
Chas Roberts customer service needs to be overhauled and they should teach the representatives how to treat long time customers
I called a different company who has been in the Valley a long timeThey were recommended by a friend who said they were very efficient and easy to get in touch withThe representative I spoke to not only told me they were running a special that was much less expensive but could be out on the day I needed
I would never recommend Chad Roberts to anyoneIf I didn’t have to fill in the Star part of this survey they would get zero
Augustine your tech was very professional and courteousthank-you I will use your services from now on
On 3/31/I scheduled the second of two visits under my ChasRoberts CAP service plan The appointment was scheduled for 4/30/between 12:00-4: Roberts was unable to arrive during this timeframe I rescheduled the appointment for 5/2/between 9:00-12: Once again Roberts was unable to arrive during their scheduled timeframe I told them that this was totally unacceptable.....that I had sat around waiting for them for over hours over the past two days, that I would no longer do business with them and that I wanted a refund for the portion of the prepaid CAP fee that was not completed due to THEIR incompetence The gal I spoke to said that she would turn this over to her "manager" He called me a few hours later attempting to reschedule the appointment once more - I declined and demanded a refund He stated that I was not entitled to a refund....I loudly disagreed, told him that I would be lodging complaints with various people, that they were a bunch of crooks, and
Contacted Chas Roberts to service both AC units at home August Secondary unit was repaired without problemTechnician stated that would have to return at later date to inspect primary unit, at no chargeWaited between two to three weeks to be contacted by company for completion of original service callTechnician inspected and tweaked primary unit's drainage systemWas not informed about any potential damage occurring to property as a result from service callA couple weeks after completion of service call, unit caused over $in damages to ceiling located in master bedroomSoon after incurring damages to ceiling black mold has appearedBlack mold is an extreme health hazard
About a week and a half ago I purchased a new A/C unit from Chas Roberts and from the moment I said go I have had nothing but issuesAfter installing the first unit they found it was faulty (not there fault) and said they would bring another new one out first thing the following morningAfter two days of having my new unit it is still not cooling my house past degrees, even though the temp is set at They come back out only to find I have a faulty thermostat that is off degrees, and the wiring from the unit to my house wasn't done properly so the unit wasn't getting enough voltage to cool the houseNow days later they are back to instal the new thermostat and look at the unit again since it's still not cooling like it should, only to find out the person they sent has no idea what is wrong, and that I would need to call back tomorrow to schedule another service callYet again have another technician come to look at the unit, this time they say its because not enough coolan
I have had my A/C and Furnace Systems under annual contract with Chas Roberts for the years I have owned my home During last summers inspection the Chas Roberts Engineer notice that my AC unit was drawing way to much power He researched the problem and we corrected the problem before the unit failed in degree weather He also saved me a lot of money as the he caught the problem before the faulty unit sucked up all my solar credits Well trained - courteous - on time - affordable - what more could you ask for................*** in Buckeye
We recently called Chas Roberts to address multiple plumbing problems in our homeJoseph arrived on time and was courteous, knowledgable, professional, and efficientHe ordered the necessary parts, returned at the agreed-upon time, and far exceeded our expectations in completing all of the workI will be highly recommending him
I'm a new homeowner and new to having an A/C unit My first service call to Chas Roberts was to report that my A/C had experienced a power surge as the result of being struck by lightening during a (monsoon) storm
The office suggested that although the A/C appeared to me to be working okay, I allow a service technician to come out to perform and inspection to ensure the unit was not damaged and was working properly
The service techinican (Francisco) was very professional, courteous and thorough as he explained to me the steps he was taking to troubleshoot as I personally observed his work during most of the visit In addition to makng sure the A/C was working properly, Francisco did a quick check of the heating unit and also checked all vents to ensure there was proper airflow throughout my home
If all of the technicians provide the excellent customer service that Francisco did, then I will continue to rely on ChasRoberts for all of my HVAC needs!
I was very favorably impressed with the young man who came from Chas Roberts to check my A/C unitHe was patient, considerate, polite and informative! If all of your employees are of Marcus M*** caliber, I commend your hiring and training methods
"The Brick" came by this morning and fixed a heating issue in our spare bathHe showed up right on time and fixed the issue quicklyHe also gave me some great tips on helping to balance out the heating and cooling of our houseThanks!
We have used Chas Roberts for almost years now and have always been very happy with the quality of service and professional attitude of everyone we have dealt with
Thank you again
Nizar is to be commended for his continued professional and personable serviceHe has been servicing my A/C unit for many years now!! I always request him for my two annual CAP program visitsHe is on time, calls ahead, explains everything to me in terms that I can understand and always looks for ways to help me afford keeping my unit as 'healthy' as possibleGreat technician and person!!
This company was the original installer of our HVAC system We have contracted for the past years for their "CAP" plan for twice yearly service The contract requires them to call to make a service appointment in the Fall (for heating) and in the Spring (for air conditioning) They have failed more often than complied with this requirement in that time This Spring they again failed to schedule the required appointment
When we called for the service we were charged for the visit that was to be provided under the CAP contract
Now the system that was "serviced" is not providing the necessary cooling because the service was inadeqquate I don't plan to ever have Chas Roberts service our systems again They may believe in adequare installation services, but, as far as we are concerned, they have no concept of Customer Service
Sorry Sissy but you appear to have lost control, or you just don't care
Wonderful company to work with! We always request Jimmy M***, who is a real professional and personable young man who does a wonderful job servicing our furnace and air conditioning unit He is a real asset to the Chas R*** business
This is the very worst HVAC company in the valleyThey installed a system in our new home and don't stand behind itWe waited all day for a technician and every time I called I was given a run aroundThe tech came almost four hours later than promised and spent half the evening *** down a leak he couldn't findHe left and the temperature rose to degrees higher to degrees! We've called the rest of the evening attempting to reach someone who will work on our systemNeedless to say we have been given a bs story and the latest is that the only technician is an hour away yetIt's 10pm on a holiday weekend nightIf this wasn't under warranty we'd be calling Floyd's, an extremely reliable company
I had a large hot water pipe leak under the slab of my rental house I thought it would require using expensive equipment to locate the leak, dig up the slab at that point, and then repair the leak and take many hours or days Luis (technician #9366) from Chas Roberts came out to investigate and give me an estimate on a Sunday He said he could just run a new line from before the leak in a bathroom wall, up though the attic to the outside wall to the kitchen sink all in one day He was able to rearrange his schedule to come out the next day and finished the job in less than five hours He only had to cut three small holes in the bathroom dry wall to fish the new PEX tubing through the wall into the attic and down the wall to the kitchen sink pipe He climbed around in the attic twice to finish the job There was no way I could have figured out what to do and then do it to fix this leak I really appreciated how professional, knowledgeable, and courteous Luis was to quickly repair this potentially devastating situation I believe the renters appreciated his efforts too This is the second time I have used Chas Roberts to repair a plumbing problem and have been completely happy with the service Thanks Luis and Chas Roberts