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Reviews KIXEYE

KIXEYE Reviews (240)

Initial Business Response / [redacted] (1000, 5, 2015/10/21) */ Hi ***, Covering what you've presented here, the second timer is to keep players from being able to deploy and base holdIt's to keep players from playing unfairlyIf you need longer to load, that means that there is a performance issue outside of our control and I'd recommend running a speed test to make sure that you're running War Commander optimallyAlso, it would be beneficial to check our Minimum System Requirements to make sure the hardware you're using meets our games' requirements: https://www.kixeye.com/forum/discussion/XXXXXX/x We do not charge people to play our gamesThey are freeIf you choose to speed up repairs/builds, than that does cost gold, but that is optional and there are plenty of players that play our games proficiently without spending a single dollar As for Support, our games are large and our staffing is limitedYou can still report cheaters and check our forums updates and make your voice heard there alongside your fellow players W appreciate the feedback and are happy to share it with the game team going forward

Initial Business Response / [redacted] (1000, 5, 2015/08/17) */ Hi [redacted] , The assertion that we do not take action against cheaters is simply not true. We aggressively track down cheaters and take appropriate action. Our FairPlay team is dedicated to removing cheaters from the game and developing... tools to prevent players from cheating in the first place. I encourage you to read a FAQ series one of our FairPlay team wrote addressing your concerns. Part 1: https://www.kixeye.com/forum/discussion/XXXXXX Part 2: https://www.kixeye.com/forum/discussion/XXXXXX Part 3: https://www.kixeye.com/forum/discussion/XXXXXX/p1 Part 4: https://www.kixeye.com/forum/discussion/XXXXXX/p1

Initial Business Response / [redacted] (1000, 7, 2015/08/03) */ Hi ***, The game team prioritizes new content and engaging players to continue to play as well as fix existing bugsThis doesn't happen over night and some of the longstanding issues are quite complex and take numerous resourcesSome of these resources are time and manpower that we don't have during the course of keeping the game engaging and sustainable for long term playersI understand the frustration this can cause and we're happy to listen to feedback, on the matter, but per our terms of service,at no time are refunds offered for any purchases or transactions rendered in War Commander Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/08/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) As you can see with their response it is more of the sameThis company shouldn't be allowed to take money form peopleThey just put a notice out stating if you don't spend a certain amount you can no longer get help from themI spend way past that threshold, but they claim this is a free gameThey do not fix any of the bugs, the only thing they do is create more updates and upgrades to the game which make the problems worseEven if they do not give refunds, they should at least replace the gold that a player waste because of their issues, they complain of man power, but create the issues themselvesQUIT with the UPGRADES and focus on fixing the problems and getting rid of cheatersI think Kixeye creates the cheats so they cause a player to spend more moneyPlease Revdex.com help the players do something against this horrible company Final Business Response / [redacted] (4000, 11, 2015/08/19) */ Hi ***, All persistently online game companies need to balance new content with current bug fixesIt's not an easy job to get that balance just right and certainly, we can do betterBut it is to be expected that some content gets prioritized over others to sustain the life of a product and keep player engagementYou are certainly welcome to not spend any money on our games and to discontinue playing them at any time Again, per our terms of service, we do not offer any refunds for purchases rendered in our games Final Consumer Response / [redacted] (4200, 13, 2015/08/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The typical responseThis is why I have stopped spending my money on your horrible gameYou do need to balance properly, this is something your company has no idea how to doAll of the players are telling you the same thing, stop with the stupid unwanted, unneeded upgradesFIX the problems and the bugsYou steal my money and then tell me I have no way to get it back when you do not provide the service you claim youre providingI will stop playing this horrible game and will never play another game by KixeyeHopefully you put my money in the bank cuz youre not getting anymore

Initial Business Response / [redacted] (1000, 5, 2015/09/22) */ Hi ***, The game team is investigating and working on making offline repairs more consistentI'm sorry you've had so much trouble with this thoughThe likely reason you haven't received replies to your tweets or been able to ticket is because your account does not qualify for premium supporthttp:// [redacted] If you do qualify for ticketing support, please submit a ticket or pass [redacted] your User ID so we can better help with this! Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I think they fix the problem now

Complaint: [redacted] I am rejecting this response because: The resolution is same as a doctor removing a hang nail when the arm was to be cut offThey use a thumb to do what a sledge hammer would do wellSad thing is I spend the most or close to most and they do not have enough snap to realize I am not spending any morebetter to lose 50K a year vs giving out what is worth next to nothingAny looking to join Battle Pirates run the other way, and if a vet leave now, I am a disable Vet take my word on it;.Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/12/21) */ HI ***, We confirmed that the Black Friday bundle you are inquiring about was not one that your account qualified forYou provided us with a screenshot of one of those bundles but did not provide us with an uncropped screenshot showing that this bundle was available in your accountAs your account did not qualify for this bundle, we need to see documentation this bundle was in your account, thus why we asked for a screenshot of it in your baseWe are not able to credit for this matter as your account got the gold + bonus it qualified for until we are able to get the documentation we've requested but will be happy to do so once we have that Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) as explained to you over and over when that screenshot was done I cropped it, I didnt think you were going to lie and not give the items therefore stealing under advertisementif I had I would have saved a whole picture, you know you are in the wrong and refuse to do anything , just sit there laughing about your latest conevery time there is an issue if we say I did this and this happened you say send a screen shot or show a video, now unless we screenshot every second or video every second we play you know for a fact these are never available, so unless you have a tardis in your back pocket so you can send me back to the end november to tell myself take a screen shot as kixeye are going to lie and con you then stop messing around and stealing and give me what I saw advertised on my screen and what I paid fori dont want anything just what I paid for nothing more, yes I got the gold I but the bonus items I did qualify for I never received Final Business Response / [redacted] (4000, 9, 2016/01/07) */ Hi ***, Thanks for writing inI have reviewed your ticket in question and I must reiterate what our agent [redacted] stated - we are unable to investigate your Black Friday purchase further without un-cropped screenshots showing you made this purchaseThank you for understanding

Initial Business Response / [redacted] (1000, 6, 2015/12/12) */ Hi [redacted] , Thanks for taking the time to write in! I'm sorry you experienced performance issues during this time periodI have read your ticket and we are unable to offer a prize due to performance issues, as previously statedIf you encounter further performance issues, you are welcome to submit a ticket and we'll be happy to assist you furtherThank you for understanding, [redacted] ! Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for responding! I appreciate your position in this matterThe techs I worked with on your end were not able to determine that there was an issue with my systemMy internet connection was tested and told that it was great and then I was told to clear my Unity cacheThe Unity website claims that their system deletes old data so this was most likely not the case as the cache filled up rather quickly once clearedI believe that this issue occurred on your end and a representative of Kixeye has yet to deny thisI know others have had this issue as I have asked and provided this information alreadyFurthermore, Kixeye has been releasing several updates shortly before this incident and throughout this disputeI have spent money in November on your product and it appears to be faultyYou have not yet been able to correct this issue in my eyesI wanted the ship as compensation since I participated in your event and was not able to complete it because of your system glitchHowever, it appears that I should just request my money back since your product has faults and I would rather spend my money elsewhere thenI appreciate your response, thank you Final Business Response / [redacted] (4000, 10, 2015/12/22) */ You're welcome [redacted] , Keep in mind that KIXEYE does not offer refunds on services delivered, as outlined by the Terms of Service(www.kixeye.com/help/tos) Final Consumer Response / [redacted] (4200, 12, 2015/12/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I appreciate your stance but do still believe you could have done more for your customers in helping better resolve issues like thisI cannot accept a business proposed resolution as no resolution is being offered by Kixeye and I still believe the company has yet to make things rightI do not even have a guarantee that this issue has been fixed and will not happen in the futureThese type of business practices make my friends and me very uneasy doing any future business transactions with Kixeye

Initial Business Response / [redacted] (1000, 5, 2015/05/20) */ Hi ***, I have reviewed your accountWe do not ban based on player reportsReports are just an indicator to check an accountIf we check the account and cheating is found, we take actionAll actions taken are for clear and verifiable violations of our Terms of Service agreement (https://www.kixeye.com/help/tos) and manually validated by our dedicated FairPlay teamThis was the case on your account and we will stand by whatever action was taken against your accountWe do not disclose specific information to help prevent cheaters like yourself from finding ways around our detection methodsThis decision is final and we will not be lifting this suspension Please note that at no time are refunds offered for any purchases or transactions rendered in War Commander per our Terms of Service agreement, even in the case of permanent suspension Finally, if there is any legal action taken all further communication, even new issues, will need to take place between your legal counsel and ours

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/05/24) */ Hello [redacted] , We definitely understand that it is frustrating to deal with people who seem to be flagrant cheats, and Fair Play is working hard at becoming faster and more effective at catching cheaters so honest players do not have to take damage from them in the futureThe team takes developing them ASAP very seriouslyThey are currently testing these tools, to ensure they don't return any positives, and will be implementing them as soon as they canFor example a tool introduced two weeks ago has already banned over two thousand cheaters That being said, as mentioned in your earlier tickets please keep in mind that we cannot credit for issues dealing with possible hackers we're unable to comment on others' accounts for privacy concerns, and we routinely ban for reasons other than cheating The policy against crediting for apparent cheaters isn't due to individuals such as yourself going on a witch hunt it's a general necessityIt's important for us to be able to ban players whose accounts have been compromised, for exampleWe also receive hundreds of cheating reports against honest players who legitimately coinSince we're unable to comment on the reasons behind other players' bans, if we credited for cheating then as soon as a coining player was banned even temporarily for hacked-account reasons it would generate dozens of tickets from players who'd taken legitimate damage demanding compensationThat would hinder our ability to keep toxic players and other cheaters out of the game I hope this information helps and if there are other issues we can assist you with let us know Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) im sorry your company feels this way im just not spending anymore money with your company periodi have reported many players who are percent cheats and some have been banned some are still around your are not creating a witch hunt as you call you are allowing your game to lose players who have played for years as I havekixeye always talks its players in circles when issues arise like for instance when your support team took over infamy from me for no reason and never even replaced that .All I got was a response saying we are sorry please dont tell no players about it .tell me how thats fair?? I spent my hard earned money on that tooi hope kixeye will do the right thing one day and treat your players with the repect and great gaming experience that they deserve Final Business Response / [redacted] (4000, 9, 2015/06/05) */ We do understand your frustrations when dealing with these types of players, but in the interest of fairness we can not credit for reporting them or for damage done by players that are later bannedThis policy is in place for your protection as well, as we investigate every report and do not take the word of one player over anotherThese investigations take time, but we ere on the side of caution and do not want to ban an innocent playerIf players were credited for sending reports (as you are asking) there would be a flood of reports, most of which would not be genuineThis would further hinder our ability to catch cheaters I understand this is not the resolution you are looking for, but we are unable to credit at this timeIf you open a support ticket, we'd be happy to discuss any options available Final Consumer Response / [redacted] (4200, 11, 2015/06/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not understand how me spending my money on things I never recieved due to my base crashing cause hackers hit my base and kixeye not wanting to ban hackers to make there game work has anything to do with you not wanting to ban fair playersthese players are not fair archangels flying in my base is not a fair player even the pictures I sent to fair play nothings been done I want my dollars refundednot my fault your game has so many problems due to hackers I just expect what I pay for

Initial Business Response / [redacted] (1000, 7, 2015/08/05) */ Hi [redacted] , I have reviewed your accountWe do not ban based on player reportsReports are just an indicator to check an accountIf we check the account and cheating is found, we take actionAll actions taken are for clear and verifiable violations of our Terms of Service agreement (https://www.kixeye.com/help/tos) and manually validated by our dedicated FairPlay teamThis was the case on your account and we will stand by whatever action was taken against your account That said, if you are able to send in a ticket to us, we may be able to help with the unbanning processYou mentioned not being able to send on to usWhat seems to be the problem when you try to submit a ticket? Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hello there customer support I do agree with you that you have to clamp down on cheating but the thing is I actually haven't cheated unless buying ingame currency is cheating then I'm guilty of that Sincerely [redacted] Final Business Response / [redacted] (4000, 11, 2015/08/12) */ Hi [redacted] , Upon further investigation into this matter, we've decided to unban your account and have reverted any cheated units back to level Please consider sending in a ticket to our Customer Support department regarding this or any additional issues you have with our gameshttps://www.kixeye.com/support

Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ Hi ***, Please be aware that if you choose to take legal action against KIXEYE, Customer Support will not be able to offer you any further assistanceAll future communication will take place between our legal counsel and yoursIf you change your mind and do not wish to take legal action, please let me know and I would be happy to work with you to resolve your issues We will not be able to provide you with additional details as to why your account was suspendedWhile I can understand your desire to know, it is neither our obligation nor our policy to share this informationI can assure you that we only suspend an account when we have definitive proof of activity that violates our Terms of ServiceFor this reason, Customer Support will not be able to respond to further requests for these details Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) what they are accusing me of is hacking there company may I point out this don't just break the TOS it is illegalThis has not just ruined my reputation within the game but also my company reputation as a graphic designer who makes logos for alliances within the gameThey say you can send tickets if you spend a ex amount of money with them then take that option away when they feel your hacking with no proof put up in front of you then tell you its not in there policy to tell youwhen you spend the amount of money I have spent with them I should have that option as now I cant use what I have spent all I have asked for is to be reinstated back into there game but don't look like this is going to happen first thing I will be looking up is how I stand under the long distant selling law then I will take it from there Final Business Response / [redacted] (4000, 9, 2015/11/03) */ Hi ***, As mentioned beforeIf you seek legal action, support will no longer be able to discuss these matters with you as all communication will transpire between legal counsel and we will not discuss the details of your account's suspension

Initial Business Response / [redacted] (1000, 5, 2015/11/03) */ Hi [redacted] , We only ban players that we have clear evidence of breaking our Terms of ServiceWhile players may report anyone they believe is cheating, we have strong tools in place to track user activities and identify wether a player is cheating or playing the game as intendedPlayers that do not knowingly break the Terms of Service have nothing to worry about As outlined by KIXEYE's terms of service, www.kixeye.com/help/tos, refunds are not available for services rendered Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) No proof has been shown to backup the claim of cheating.Clear evidence is not clear until the evidence is shownAs stated I have spent time and money on the Kixeye game only for it to be taken away Show the proof or your claim is not clear Final Business Response / [redacted] (4000, 9, 2015/11/13) */ Hi [redacted] , We will not be able to provide you with additional details as to why your account was suspendedWhile I can understand your desire to know, it is neither our obligation nor our policy to share this informationI can assure you that we only suspend an account when we have definitive proof of activity that violates our Terms of ServiceFor this reason, Customer Support will not be able to respond to further requests for these details

Initial Business Response / [redacted] (1000, 5, 2015/12/03) */ Hi [redacted] , I'm sorry you ran into these issues with your BaseI understand this is frustrating, but if you submit a new ticket, we'll be happy to investigate this matter further for you

Initial Business Response / [redacted] (1000, 5, 2015/11/12) */ Hi [redacted] , I'm sorry to hear of your troublesWe are unable to offer cash refunds, as all in-game sales are finalHowever, we will be happy to discuss this further with you if you submit a ticket to us

Initial Business Response / [redacted] (1000, 5, 2015/12/03) */ Hi ***, I'm sorry to hear you aren't happy with the gameUnfortunately, it will be difficult to troubleshoot since you don't qualify for premium support, but I assure you our Fair Play team investigates all cheater reportsIf a player is reported for cheating but isn't banned, it's either because they aren't cheating or Fair Play is still investigating themLastly, I should remind you that KIXEYE does not support cheating since this costs our company moneyThank you for understanding and report, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) this is a generic response and as you see they admit to not supporting their product when the problems are caused by them when they insert changes in there program When pictures or videos are added to forums which are monitored they are instantly deleted and accounts banned if posts continue but the hacker that you exposed does not get play suspended let alone banned for - days after reports start which shows that the programming reports instantly the info wanted in the forum programmingThis is also true for the game programming that the so called Fair Play team investigateMassive changes in a player profile can be and more then likely is reported instantly by the programming in the game which is the way any investigation must be conducted by their Fair Play team so to claim it takes time is Due to the facts I have provided and the fact that KIXEYE requires players to coin to make money, It is obvious that the use of hackers is a very profitable way to keep their gameAlso they definitely do not support their product Final Business Response / [redacted] (4000, 9, 2015/12/15) */ Hi ***, The previous response may sound canned, but it is the relevant information for your concerns about cheating simply putKIXEYE takes cheating seriously and we have a dedicated team that investigates player reports every day and work to improve the programming of the automatic detection tools you refer to The automatic tools are similar to the immune system of the human body it can only detect what it has already been exposed toThis is why player reports are so vital to the operation of Fairplay as they take information gained from reports and monitoring player activity and plug that data into the tools, attenuating the protocols the program follows Final Consumer Response / [redacted] (4200, 11, 2015/12/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Proper programming reports profile changes/coin purchases/progress as it also stores this info for future play! Not supporting your customer when a error is made at the SERVER is wrongA low level support (Not forums actual support (ie: email/Game Error support ticket)is needed, as well as a premium support for paying customerThe changing of programming often causes different errors in each individual base, .....................KIXEYE STOP MAKING BETTER THINGS....MAKE THINGS BETTER unfortunately cyber crime is as it looks acquiring money from legit players inventing new stuff when the game does not work properly just blame others computer/browser/flash player/java script when it is kixeye's old servers and open programming script also the where/way in which the game is saved If you can delete a pic of hacker on forum in minutes then you can ban or suspend hacker in same amount of time when pics and videos are provided (85% of reports) KIXEYE look on FACEBOOK they brazenly have pages that show new programs and codesvision I believe is new one 12/ I don't see any solution at the Revdex.com level as you may notice to solve problems you must realize there is a problem If Kixeye needs help I am more than willing to assist them or point them in right direction Thank You for the assist and ear Revdex.com

Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ Hello L ***, The game team was made aware of some server stability issues starting on Saturday at 2:AM and they have since been resolvedWe know that this has been frustrating to players and we are not currently troubleshooting for it If you have not already done so, I encourage you to write in a ticket for this matter as we are explaining exactly what happened and are helping players get back on their feet Please note that at no time are refunds offered for any purchases or transactions rendered in Battle Pirates per our Terms of Service agreement, even in the case of permanent suspension Finally, if there is any legal action taken all further communication, even new issues, will need to take place between your legal counsel and ours Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is the same issues that had been going on for over a year now lol, your game is faulty and I haven't been able to log into it for two weeks now, so my issue is, your servers has caused a financial loss to me and other players in this gameMy legal advise to this company is quit defrauding the players as I have plenty of evidence to support what I am saying at this timeAs you did not advise the players of this issue till days later and you have not answered the tickets that have been sent in till days later, therefore your customer service stinksI Have discussed this with my bank and I can get a full refund of 10,that I paid into this misleading game, there for by filing a fraud alert and a police report that lead to this issue of fraudSo kixeye is a failure in the game and are still misleading playersThey are lyers and thievesI want to know your attorneys name so I can discuss this legal issue and the 10,complaints that have already been sent to meI also want a full refund on this game Final Business Response / [redacted] (4000, 9, 2015/09/04) */ Hi, As you can imagine, the server stability issue caused a spike in our ticket volume, so response time sufferedWe have done the best that can be done with the situation and, as mentioned before, have been compensating players for losses caused by the server outages It is strongly recommended to not attempt to charge back your purchases for services renderedSuch actions are fraudulent behavior and can see action taken against your account Final Consumer Response / [redacted] (4200, 11, 2015/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your company is in violation of not providing services in which we paid for, I don't play any more so any action taken against me is up to you, but I have filed a police report of regarding the misuse of services rendered, therefore these issues are still continuing to date, your server was hacked due to you banning a whole alliance, they locked your server up, and they will continue because your server is faulty and lacks stability, therefore not allowing a lot of players not being able to log on the serverTherefore by calling my bank and reporting this issue to them, I had full rights in my money and is now pending, You have provided no liable services to your player and in this game, a average of 68,players play each day, I have emails to 45,members that have been treated unfairly, therefore I will send a copy of this complaint to them, and they will do the same as myself, you are providing damaged goods to the public, and that is also illegal, so your company has made the choice to continue and I will due the same as I stated in all these messages, please provide your attorneys name and address for me to send a notice of intent, and notify of service in small claims courtI can go legal with this issue and you will be surprised of the media and other players will want to tell their story, I will further wait till your bankruptcy is final and go after you

Initial Business Response / [redacted] (1000, 5, 2015/08/17) */ Hi [redacted] , The assertion that we do not take action against cheaters is simply not trueWe aggressively track down cheaters and take appropriate actionOur FairPlay team is dedicated to removing cheaters from the game and developing tools to prevent players from cheating in the first placeI encourage you to read a FAQ series one of our FairPlay team wrote addressing your concerns Part 1: https://www.kixeye.com/forum/discussion/XXXXXX Part 2: https://www.kixeye.com/forum/discussion/XXXXXX Part 3: https://www.kixeye.com/forum/discussion/XXXXXX/p Part 4: https://www.kixeye.com/forum/discussion/XXXXXX/p

Initial Business Response / [redacted] (1000, 5, 2015/10/27) */ Hi ***, We only ever suspend or ban an account that we have firm and credible evidence of it breaking the Terms of ServicePlayer's are responsible for the activities that occur on their accounts and this includes keeping your account secured, even if someone else gained access to your account and took actions that go against the Terms of Service, such activity will not be tolerated If you decide to take us up on our offer for reset the account, please submit or respond to a ticket with support so we can address that for youAs outlined in our Terms of Service though, [redacted] we do not offer refunds

Initial Business Response / [redacted] (1000, 5, 2015/10/09) */ Hi ***, First, I'd like to mention that we cant delete accountsEven a banned base will persist until consecutive days have passed [redacted] then will be reaped from the mapWe only will suspend an account if we have firm evidence it has breached the terms of service, so if you have not contacted support yet about this, please do so Also, as outlined by the Terms of Service, www.kixeye.com/help/tos, KIXEYE does not offer refunds on services rendered, including gold purchases delivered to your account

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