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Knott's Berry Farm

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Knott's Berry Farm Reviews (110)

Since the guest has supplied more documentation, including her purchase receipt, and attached emails and names of employees she spoke with, which we did not have in the beginning, the concern is being looked at by the Ride Operations manager at the present A response will be provided within a few days [redacted] AdministratorGuest CommunicationsKnott's Berry Farm

Our Ride Operations Area Manager contacted the guest shortly after his visit All of the seatbelts on the Bigfoot Rapid boats were then checked for proper usage Many of the seatbelts were replaced due to natural wear

Knott's Berry Farm has thoroughly searched our records for the concerns of [redacted] and we do not find anything received by her in our [email protected] site or any other form of communication In addition, none of our management who were working Knott's Scary Farm was aware of any concern from [redacted] as well.We are certainly sorry for Ms***'s experience at Knott's Scary Farm, but as stated on her ticket purchase, we do not provide refunds IfMs [redacted] can provide us with proof of her ticket purchase, either copies of her ticket stubs or a confirmation number for an online purchase with Knott's, we would be happy to offer her complimentary tickets for regular Knott's Berry Farm theme park, valid one day through December 31, Ms [redacted] may forward her proof of purchase to me in as an attachment to my email address at [redacted] @knotts.comThank you for bringing this matter to our attention

Our Guest Services Manager, has attempted to get in contact with customer [redacted] at the referenced phone number Two messages have been left, but no phone call has been returned to [redacted] ***, Manager of Guest Services A refund for the one unused season pass for [redacted] has been refunded through the ordering website A refund should appear on the purchaser's bank statement within 5-days of submittal If the customer feels the concern is still not handled, they should contact [redacted] ***, Manager of Guest Services at ###-###-####

Since the guest has supplied more documentation, including her purchase receipt, and attached emails and names of employees she spoke with, which we did not have in the beginning, the concern is being looked at by the Ride Operations manager at the present.? A response will be provided within a few days.? [redacted] AdministratorGuest CommunicationsKnott's Berry Farm? ?

A representative of our Ride Operations Department has attempted phone contact with the guest twice in the past weeks with no answer A message was left for the guest to contact us If this guest will contact [redacted] Urquides at [redacted] or by email at ***[email protected] arrangements will be made for the guest to receive a full refund on the Fast Passes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

This is the verbiage that was sent in an email to all of our season pass holders:Opening This Weekend!Splash into Summer at Knott’s Soak City Waterpark when it opens for the season this Saturday, May 20th, and debuts its 2-acre expansion with new slides.While it does indicate that the waterpark opens on Saturday, May 20th, we do not list further operating days or hours? It is the responsibility of our season pass holders to check our website at www.knotts.com for the park operating days and hours, just as you would any theme park or entertainment venue, prior to visiting.Historically, our water park opens mid-May and is only open for Saturday/Sunday until Memorial Day, then we are open days a week through late August, when we go back to a Saturday/Sunday only opening through mid-September.While we certainly understand Mr***'s disappointment in visiting the park, only to find it closed, we would like to offer him three (3) complimentary meals at the Soak City Longboard Grill? Mr [redacted] may contact me at [email protected] to collect the complimentary meals.? ? ? ?

On May17, I received an email that knotts soak city is going to open on Saturday May 20th for the seasonI didnt want to go on a week end to avoid crowds I took a day off from work on Tuesday May 23rd and took the kids to knottswhen we got there, I was told that knotts soak city is closed but it was open only for the weekendSo, I took a day off from work and my kids got excited all for nothingTheir email on the 17th should have been clear that knotts soak city will only be open for the weekend then it will shutdown for the week when I contacted them, they told me that this is what they do every year and I should ve knownHow would I know if I'm a new costumer?

Our Ride Management stands by their confirmation that our Fast Lane Passes do provide a shorter wait in line than our regular line? The wait times in the Fast Lane or the regular line will vary depending on the attendance in the park? During the Holiday periods the wait time in any line will be at its peak? Our Fast Lane provides the service that we are selling? The comments provided by this guest will be shared with our Marketing department for further review of the verbiage on our website.A refund denial has been substantiated as the guest received the service she purchased

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.The business really did not provide any closure to my issueThe manager that called me after the incident gave the impression that it really was not their problem and that what happened with the entire situation was completely ACCEPTABLEBased on the phone conversation, it was clear to me that this was a joke to the management at Knotts Berry Farm.? Regards, [redacted] ***

On 9/28/our Guest Services management processed a refund for the guest in the amount of $ The credit would have appeared on her credit card ending in ...*** Our management will reach out to the guest today to verify if that refund was receivedThank you

Good Morning, I've emailed on 3/10/and have gotten no response, me and my family drove across the state for my sons birthdayOn March we went to knots berry farms with the intention that we would be riding ridesI'm a single parent so $ isn't cheap or easy to just through away, I know and understand when purchasing the tickets online it does state no refunds but once again I'm thinking I would be able to enjoy the park it stated nothing of the rides stopping due to weather , I would have never purchased if that was the caseWe didn't drive for hours to walk the park we went for the ridesAfter paying for our tickets we got in line for a ride after waiting minutes people started to leave the line, yes it was sprinkling a little bit but nothing majorOne of the employees came down shortly and explained that the rides will be closed due to the rainThere was no point in the day where it didn't sprinkle and if rain was the issue why was the park still open t

Mrs [redacted] concern was shared with our Ride Operations Manager for review and he has relayed the following:? Our GhostRider roller coaster had not been officially reopened after complete refurbishment? Our Grand Opening day was Saturday, June as stated in all of our advertising ? They did a "soft opening" at p.m., but it was not officially open as our own in-house maintenance was taking place on the ride.? Pony Express was down for scheduled maintenance and this downtime was posted on our website all week, along with GhostRider.? Sierra Sidewinder experienced two intermittent down times, one for minutes at 2:p.mand another at 8:p.m? Down times are a usually occurrence on any mechanical rides that are equipped with safety sensors.? State Safety inspectors do not work on the weekends, thus we had no "safety inspections" going on Saturday, June ? ? In the interest of guest service, if Mrs [redacted] can present to me a copy of her ticket purchase or ticket stubs, I would be happy to send her complimentary tickets to return another time, before December 31, ? She can email me directly at ***[redacted] @knotts.com to attach her proof of admission purchase.? We will not reimburse for travelling expenses, parking or food? It is up to our visitors to check our website and know what rides will be down for an extended period of time prior to their visit? Intermittent down time is something that no theme park can avoid, being the safety measures that are equipped on all mechanical/electrical rides.? We appreciate the [redacted] family's interest in Knott's Berry Farm and certainly hope their next visit will be much more enjoyable.? I look forward to further assisting Mrs [redacted] .? [redacted] , Administrator, Guest Communications, Knott's Berry Farm

April 20, 2016Our Ride Operations management has contacted [redacted] *** Since she had no receipt for her Fast Lane passes, but had receipts for her park admissions, she will receive a refund for three park admissions [redacted] was happy with this resolution.We now consider this matter closed

Ms [redacted] spoke to our Guest Services supervision on October 24, She was given the Platinum Season Pass (an upgrade) at no additional fee or cost to her I believe Ms [redacted] was happy with this resolution

In purchasing a Fast Pass a guest gets to "bypass the regular line." However, depending on how many guests have purchased a Fast Pass, or how many guests have handicapped access passes, would... determine the wait time in the Fast Pass lane. On the day of [redacted] visit, the "regular" line exceeded 90 minutes. Lisa only waited 20 minutes to board attractions with the Fast Pass. Our verbiage on the website does not state, "front of the line," but rather "bypass the regular line," which is exactly what she did. Therefore, our verbiage is not misleading or false.The Fast Pass program was executed as designed on the day of this guest's visit, by her wait in line being very reduced, compared to the regular lines of up to an hour and a half wait. Therefore, her request for a refund is denied.

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

On June 4th, Me and my family drove from our home in southern Nevada, to Buena Park California for the sole purpose of enjoying our day at the Knotts Berry Farm amusement parkWhen we arrived we purchased several things including all day buffet passes, parking, and so onAt the park we were inconvenienced by unannounced testing by what I believed to be state inspectors on a multitude of rides, including Sierra Sidewinder, Ghost rider, and Pony ExpressThis occurred several times as we waited In Lines for minutes to an hour only to be told that the ride was now closedThis was very frustrating seeing as I did not have the luxury to wait due to having to drive six hours back home the same dayI feel as though I wasted my time, and that Knotts Berry Farm should have given some form of notice to the presence of the inspectors, had I known this I would not have come on the day I did.I am a single mother with three children and my llimited time is of the essence Our Knotts Berry Fa

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