visited knots (scary farm) on the 21st, but the tickets I had gotten with order number ( [redacted] ) were purchased wrong for day admission instead of night time for the scary farm, I requested to get a refund so I could buy the right tickets, they said they couldn't do it, that I would first need to buy another set of tickets and then they would procces the refund, my new order number ( [redacted] )I was told that the money should be back in my account within to days, and its already caused me an overdraft fee, I need this resolved, I asked the manager for her name and a proof of the refund, she said "itll be in your account I actually have to run out to do other things"soo inpolite! A goung girl with short curly hair, I forgot her name because I thought I wouldnt need it !! My name is [redacted] [redacted] [redacted] I need that money back in my account!!!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response that Knotts made is completely for several reasons:They reference "Fast Pass" several timesThey should know that Fast Pass is a term used at Disneyland, and not their own parkWe are talking about a Fast Lane Pass hereKnotts response says that I got to "bypass the regular line", and this is completely falseThe definition of the word "bypass", according to Meriam Webster is: : to go around or avoid (a place or area) : to avoid or ignore (someone or something) especially to get something done quicker I did not get to "bypass the regular line" when I was at KnottsI got to skip part of the regular line, and then simply JOINED the regular line to wait for a long time. Since I did not get to "bypass the regular line" (I, in fact, had to wait in much of it), the website is completely misleadingIf I had bypassed the regular line and then waited with the rest of the Fast Lane people, that would have been acceptableBut that was not the caseI had to join the regular line.This is frustrating because Knotts seems to think that skipping *part [redacted] of a regular line is the same thing as "bypassing" the regular lineIt's not the sameTheir website says "bypass the regular line"...it does not say "bypass a part of the regular line and then join it to wait with the rest of the people who didn't pay for a pass".So, I again request a refund since Knotts did not provide the services they advertised on their website Regards, [redacted]
Our Guest Services Manager has reached out to this guest to speak with him. His email was only received in our office on Monday, April 6, 2015, due to the holiday weekend. Hopefully, our Guest Services manager can help to resolve this guest's issues
On 9/28/our Guest Services management processed a refund for the guest in the amount of $234.99. The credit would have appeared on her credit card ending in ...***. Our management will reach out to the guest today to verify if that refund was received. Thank you.
My husband and I visited Knott's Scary Farm on 9/We purchased tickets that included the following- parking, admission, buffet dinner and fright laneWe knew the park would be crowded and didn't want to wait in line for any rides or mazes for more than minsWe have been attending Knott's Scary Farm for more than yearsWe know the park will get crowdedWe wanted to ensure that we would be able to ride all of the rides we wanted and visit all of the mazes without having to wait in lineI have confirmed with the social media account for Knott's Scary Farm that the Fright Lane passes are considered front of the line and wait times do not exceed minutesThat night- the park was overly crowded and by 10pm waits for both mazes and rides exceeded minutesI've attempted to contact Knott's via email three times via Info@Knotts & guestcomments@knottsI've contacted customer service twice leaving a message for the general manager and speaking with a lead named *** w
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The response provided by Knotts completely contradicts all the factsI called guest services on 10/13/and was advised to send a request to guest services for a refundI've attached the email dated 10/13/I called guest services for a follow up on 11/and spoke to someone in guest services who transferred me to *** *** in ridesShe advised that she would escalate and I should receive a call within daysI later called on 11/and spoke to *** in guest services who was able to locate my email and also a history of my calls, she also informed me that she would have someone follow up with meAgain no call back or follow throughThe final person I spoke to was *** with ridesShe too was able to locate my information and advised there was nothing she could do, but would have a supervisor call me backAt this point, frustration set in due to the lack of follow through from everyone I spoke to in both guest services and in ridesI am expecting a full refund as I was informed on various occasionsThis is a major corporation and should have recordings of my calls]
Regards,
*** ***
I purchased a platinum pass from Knots Berry Farm and was charged for a senior pass, which I am notI took the receipt to collect my pass and was denied due to the employee error in charging me I was told the cost would not be honored and and I would have to pay the additional cost for the passI was embarrassed and not offered an apology in front of other patrons waiting in lineI asked for the general mangers email and phone number to resolve my issue with no resolutionI did not defraud knots nor did I ask for a lower cost pass Customer service and management is the worse I have encountered for a theme parkCedar Fair mission statement is dedicated providing guest with service, courtesy and integrity - none have been shown
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI did hear from them yesterday and the resolution was they refunded the fast passes and entry ticketsI provided my credit card statement which showed the chargeI was not given a receipt at the park for the fast passes
Regards,
*** ***
Knott's Berry Farm management has contacted the guest *** *** and apologized for her experience at our Knott's Scary Farm event and extended complimentary tickets to our regular theme park. The guest was satisfied with this courtesy and resolution
A park goer was going around on October 21st, groping, and violating women in the scare zone in Ghost townWhen I told a security employee about him and pointed the man out, security did not know how to respond and just stood thereAs the man proceeded to walk through the crowd I advised the guard to go after himAfter a few "umms" and "uhhh" the guard then started walking towards the man, but unfortunately lost him when he went back into the scare zoneI then over heard the security employee who I had spoken to, talk to another security employee and say "this guy was groping women, but I lost him"The employee did not seem to have adequate training, or know what to do about the situationTo me it is very simpleIf Knott's wants to be a safe, fun, family friendly environment, then when a complaint about a park goer who is violating other park goers arises then they should do everything in their power to stop the pervertI understand they cannot control who enters the park, but they sure can control who stays in the parkKnott's failed completely at providing a fun, and safe environmentThis lack of care and knowledge by the guard is disappointingI will never return nor would I ever let anyone I care for go to Knott'sAside from the inappropriate guest that Knott's did nothing about, there were multiple physical altercations that did not go unnoticed by the staffBut of course the staff did nothing and just stood there idly by and watched
April 20, 2016Our Ride Operations management has contacted *** *** Since she had no receipt for her Fast Lane passes, but had receipts for her park admissions, she will receive a refund for three park admissions *** was happy with this resolution.We now consider this matter
closed
I guarantee that here have been complimentary tickets set up for *** *** *** at our Guest Relations office, with an expiration date of January 31, It appears that Mr*** may have been communicating with our Rides Department, and I don't know why they would not follwith our
Guest Relations office to verify the information for himI will certainly make our Rides management aware of the lack of communication by his employees.In the interest of guest service, an additional ticket, for a total of tickets are ready for Mr*** to use one day up to January 31, 2015. If Mr*** finds that he cannot make use of the tickets by that validation date, please have him contact myself at *** to let us know he needs an extension on the ticketsWe hope that Mr*** and his family enjoy their next visit to Knott's Berry Farm
Knott's Berry Farm management has contacted the guest *** *** and apologized for her experience at our Knott's Scary Farm event and extended complimentary tickets to our regular theme park. The guest was satisfied with this courtesy and resolution
In order for Ms*** to receive any kind of refund, we would need proof of the double charge. If Ms*** no longer has her receipts, we would accept a copy of her bank statement showing the duplicate charges. Ms*** may present that information to me directly at *** and I would be happy to proceed with the refund. Per our in-house accounting practices, we would need the proof of the transaction
Mr*** received an acknowledgement of his initial email complaint with an apology and explanation of our Fast Lane Pass procedures by our Ride Operations manager. At that time, Mr*** indicated he was pursuing legal action against Knott's Berry Farm It is our company
policy that employees are no longer able to speak to the guest if they indicate legal action and the guest will then be directed to our legal department at Cedar Fair, Ohio.Mr*** has also failed to provide us the proof of his purchase for the Fast Lane Passes.*** ***, ***Knott's Berry Farm
My family and I purchased multiple season pass tickets to knotts Berry Farm.After a family trip to the park, two of the kids accidentally mixed up their passesThis mixup was unknown until I dropped my son off for another visitMy son was harrased and treated like he committed a theftHe was able to verify his identity and his season pass informatio and was granted entry into the park on a temporary pass, however park manager *** still felt the need to confiscate his cousin's pass without taking any steps to verify or contact a parentAfter I was made aware of this issue I tried multiple times to call the park corporate offices, and no one wants helped resolve this issue, I was told once that the card would be mailed out, I gave my address and one month later still no cardI have called multiple times and keep getting told that either I will get a call back or no manager is avaibleI decided to go personally to the park and spoke to guess services manager Anila and her respons
Tell us Our Guest Services supervision has contacted the customer and apologized for the negligent guest service. The son's season pass card was exchanged at no charge.
In purchasing a Fast Pass a guest gets to "bypass the regular line." However, depending on how many guests have purchased a Fast Pass, or how many guests have handicapped access passes, would
determine the wait time in the Fast Pass lane On the day of *** visit, the "regular" line exceeded minutes Lisa only waited minutes to board attractions with the Fast Pass Our verbiage on the website does not state, "front of the line," but rather "bypass the regular line," which is exactly what she did Therefore, our verbiage is not misleading or false.The Fast Pass program was executed as designed on the day of this guest's visit, by her wait in line being very reduced, compared to the regular lines of up to an hour and a half wait Therefore, her request for a refund is denied
This concern was reviewed by our Guest Services Management, *** ***. It was determined that the first order of season passes by the guest was not cancelled and refunded, per the guest's request, when he upgraded and repurchased new passes. The concern was handled on
9/11/by processing a full refund in the amount of *** for the first passes purchased. This concern is now closed
visited knots (scary farm) on the 21st, but the tickets I had gotten with order number ( [redacted] ) were purchased wrong for day admission instead of night time for the scary farm, I requested to get a refund so I could buy the right tickets, they said they couldn't do it, that I would first need to buy another set of tickets and then they would procces the refund, my new order number ( [redacted] )I was told that the money should be back in my account within to days, and its already caused me an overdraft fee, I need this resolved, I asked the manager for her name and a proof of the refund, she said "itll be in your account I actually have to run out to do other things"soo inpolite! A goung girl with short curly hair, I forgot her name because I thought I wouldnt need it !! My name is [redacted] [redacted] [redacted] I need that money back in my account!!!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response that Knotts made is completely for several reasons:They reference "Fast Pass" several timesThey should know that Fast Pass is a term used at Disneyland, and not their own parkWe are talking about a Fast Lane Pass hereKnotts response says that I got to "bypass the regular line", and this is completely falseThe definition of the word "bypass", according to Meriam Webster is: : to go around or avoid (a place or area) : to avoid or ignore (someone or something) especially to get something done quicker I did not get to "bypass the regular line" when I was at KnottsI got to skip part of the regular line, and then simply JOINED the regular line to wait for a long time. Since I did not get to "bypass the regular line" (I, in fact, had to wait in much of it), the website is completely misleadingIf I had bypassed the regular line and then waited with the rest of the Fast Lane people, that would have been acceptableBut that was not the caseI had to join the regular line.This is frustrating because Knotts seems to think that skipping *part [redacted] of a regular line is the same thing as "bypassing" the regular lineIt's not the sameTheir website says "bypass the regular line"...it does not say "bypass a part of the regular line and then join it to wait with the rest of the people who didn't pay for a pass".So, I again request a refund since Knotts did not provide the services they advertised on their website Regards, [redacted]
Our Guest Services Manager has reached out to this guest to speak with him. His email was only received in our office on Monday, April 6, 2015, due to the holiday weekend. Hopefully, our Guest Services manager can help to resolve this guest's issues
On 9/28/our Guest Services management processed a refund for the guest in the amount of $234.99. The credit would have appeared on her credit card ending in ...***. Our management will reach out to the guest today to verify if that refund was received. Thank you.
My husband and I visited Knott's Scary Farm on 9/We purchased tickets that included the following- parking, admission, buffet dinner and fright laneWe knew the park would be crowded and didn't want to wait in line for any rides or mazes for more than minsWe have been attending Knott's Scary Farm for more than yearsWe know the park will get crowdedWe wanted to ensure that we would be able to ride all of the rides we wanted and visit all of the mazes without having to wait in lineI have confirmed with the social media account for Knott's Scary Farm that the Fright Lane passes are considered front of the line and wait times do not exceed minutesThat night- the park was overly crowded and by 10pm waits for both mazes and rides exceeded minutesI've attempted to contact Knott's via email three times via Info@Knotts & guestcomments@knottsI've contacted customer service twice leaving a message for the general manager and speaking with a lead named *** w
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The response provided by Knotts completely contradicts all the factsI called guest services on 10/13/and was advised to send a request to guest services for a refundI've attached the email dated 10/13/I called guest services for a follow up on 11/and spoke to someone in guest services who transferred me to *** *** in ridesShe advised that she would escalate and I should receive a call within daysI later called on 11/and spoke to *** in guest services who was able to locate my email and also a history of my calls, she also informed me that she would have someone follow up with meAgain no call back or follow throughThe final person I spoke to was *** with ridesShe too was able to locate my information and advised there was nothing she could do, but would have a supervisor call me backAt this point, frustration set in due to the lack of follow through from everyone I spoke to in both guest services and in ridesI am expecting a full refund as I was informed on various occasionsThis is a major corporation and should have recordings of my calls]
Regards,
*** ***
I purchased a platinum pass from Knots Berry Farm and was charged for a senior pass, which I am notI took the receipt to collect my pass and was denied due to the employee error in charging me I was told the cost would not be honored and and I would have to pay the additional cost for the passI was embarrassed and not offered an apology in front of other patrons waiting in lineI asked for the general mangers email and phone number to resolve my issue with no resolutionI did not defraud knots nor did I ask for a lower cost pass Customer service and management is the worse I have encountered for a theme parkCedar Fair mission statement is dedicated providing guest with service, courtesy and integrity - none have been shown
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI did hear from them yesterday and the resolution was they refunded the fast passes and entry ticketsI provided my credit card statement which showed the chargeI was not given a receipt at the park for the fast passes
Regards,
*** ***
Knott's Berry Farm management has contacted the guest *** *** and apologized for her experience at our Knott's Scary Farm event and extended complimentary tickets to our regular theme park. The guest was satisfied with this courtesy and resolution
A park goer was going around on October 21st, groping, and violating women in the scare zone in Ghost townWhen I told a security employee about him and pointed the man out, security did not know how to respond and just stood thereAs the man proceeded to walk through the crowd I advised the guard to go after himAfter a few "umms" and "uhhh" the guard then started walking towards the man, but unfortunately lost him when he went back into the scare zoneI then over heard the security employee who I had spoken to, talk to another security employee and say "this guy was groping women, but I lost him"The employee did not seem to have adequate training, or know what to do about the situationTo me it is very simpleIf Knott's wants to be a safe, fun, family friendly environment, then when a complaint about a park goer who is violating other park goers arises then they should do everything in their power to stop the pervertI understand they cannot control who enters the park, but they sure can control who stays in the parkKnott's failed completely at providing a fun, and safe environmentThis lack of care and knowledge by the guard is disappointingI will never return nor would I ever let anyone I care for go to Knott'sAside from the inappropriate guest that Knott's did nothing about, there were multiple physical altercations that did not go unnoticed by the staffBut of course the staff did nothing and just stood there idly by and watched
April 20, 2016Our Ride Operations management has contacted *** *** Since she had no receipt for her Fast Lane passes, but had receipts for her park admissions, she will receive a refund for three park admissions *** was happy with this resolution.We now consider this matter
closed
I guarantee that here have been complimentary tickets set up for *** *** *** at our Guest Relations office, with an expiration date of January 31, It appears that Mr*** may have been communicating with our Rides Department, and I don't know why they would not follwith our
Guest Relations office to verify the information for himI will certainly make our Rides management aware of the lack of communication by his employees.In the interest of guest service, an additional ticket, for a total of tickets are ready for Mr*** to use one day up to January 31, 2015. If Mr*** finds that he cannot make use of the tickets by that validation date, please have him contact myself at *** to let us know he needs an extension on the ticketsWe hope that Mr*** and his family enjoy their next visit to Knott's Berry Farm
Knott's Berry Farm management has contacted the guest *** *** and apologized for her experience at our Knott's Scary Farm event and extended complimentary tickets to our regular theme park. The guest was satisfied with this courtesy and resolution
In order for Ms*** to receive any kind of refund, we would need proof of the double charge. If Ms*** no longer has her receipts, we would accept a copy of her bank statement showing the duplicate charges. Ms*** may present that information to me directly at *** and I would be happy to proceed with the refund. Per our in-house accounting practices, we would need the proof of the transaction
Our management at Soak City has reached out to *** to resolve her concern, but the guest, *** *** has not contacted us back
Mr*** received an acknowledgement of his initial email complaint with an apology and explanation of our Fast Lane Pass procedures by our Ride Operations manager. At that time, Mr*** indicated he was pursuing legal action against Knott's Berry Farm It is our company
policy that employees are no longer able to speak to the guest if they indicate legal action and the guest will then be directed to our legal department at Cedar Fair, Ohio.Mr*** has also failed to provide us the proof of his purchase for the Fast Lane Passes.*** ***, ***Knott's Berry Farm
My family and I purchased multiple season pass tickets to knotts Berry Farm.After a family trip to the park, two of the kids accidentally mixed up their passesThis mixup was unknown until I dropped my son off for another visitMy son was harrased and treated like he committed a theftHe was able to verify his identity and his season pass informatio and was granted entry into the park on a temporary pass, however park manager *** still felt the need to confiscate his cousin's pass without taking any steps to verify or contact a parentAfter I was made aware of this issue I tried multiple times to call the park corporate offices, and no one wants helped resolve this issue, I was told once that the card would be mailed out, I gave my address and one month later still no cardI have called multiple times and keep getting told that either I will get a call back or no manager is avaibleI decided to go personally to the park and spoke to guess services manager Anila and her respons
Tell us Our Guest Services supervision has contacted the customer and apologized for the negligent guest service. The son's season pass card was exchanged at no charge.
In purchasing a Fast Pass a guest gets to "bypass the regular line." However, depending on how many guests have purchased a Fast Pass, or how many guests have handicapped access passes, would
determine the wait time in the Fast Pass lane On the day of *** visit, the "regular" line exceeded minutes Lisa only waited minutes to board attractions with the Fast Pass Our verbiage on the website does not state, "front of the line," but rather "bypass the regular line," which is exactly what she did Therefore, our verbiage is not misleading or false.The Fast Pass program was executed as designed on the day of this guest's visit, by her wait in line being very reduced, compared to the regular lines of up to an hour and a half wait Therefore, her request for a refund is denied
This concern was reviewed by our Guest Services Management, *** ***. It was determined that the first order of season passes by the guest was not cancelled and refunded, per the guest's request, when he upgraded and repurchased new passes. The concern was handled on
9/11/by processing a full refund in the amount of *** for the first passes purchased. This concern is now closed