Mr*** received an email correspondence from our *** *** on October 28, apologizing for his negative experience with the employees. He was informed that we do not condone rude behavior towards our guests and Mr*** was asked to further give a description of the
employee so that we may review conduct in-house
Additionally, it was explained to Mr*** that we would like our monster characters to refrain from photo opportunities in the park so as not to break their character and experience for the other guests in the park. We do provide photo opportunities at the exit of the park for those guests wishing to do so
We consider this matter closed at this time
Our Fast Passes offered daily for a separate charge from admission, are limited to the specified attractions that are listed at the place of purchase, and should be explained by the attendant selling the Fast Pass. Since Mr*** was unaware of the limitations on the Fast Pass, if he
provides to me directly a copy of his receipt for the purchase of the Fast Passes, I would be happy to process a refund for him. Please have Mr*** send his copy of the Fast Pass purchase to me directly at ***, along with his mailing address where the refund check can be mailed. Thank you
We just received Ms*** initial concern on 3/10/18. It could take 7-days for a response to a concern. Ms*** concern has been entered into our system and has been forwarded to a member of the Rides Operations management team to review and response to her
concern. Thank you for your understanding and patience during this busy time of year
A representative of our Ride Operations Department has attempted phone contact with the guest twice in the past weeks with no answer A message was left for the guest to contact us If this guest will contact *** Urquides at *** *** or by email at
***[email protected] arrangements will be made for the guest to receive a full refund on the Fast Passes
Since the guest has supplied more documentation, including her purchase receipt, and attached emails and names of employees she spoke with, which we did not have in the beginning, the concern is being looked at by the Ride Operations manager at the present. A response will be provided within a few days. *** *** AdministratorGuest CommunicationsKnott's Berry Farm
This is the verbiage that was sent in an email to all of our season pass holders:Opening This Weekend!Splash into Summer at Knott’s Soak City Waterpark when it opens for the season this Saturday, May 20th, and debuts its 2-acre expansion with new slides.While it does indicate that the waterpark
opens on Saturday, May 20th, we do not list further operating days or hours It is the responsibility of our season pass holders to check our website at www.knotts.com for the park operating days and hours, just as you would any theme park or entertainment venue, prior to visiting.Historically, our water park opens mid-May and is only open for Saturday/Sunday until Memorial Day, then we are open days a week through late August, when we go back to a Saturday/Sunday only opening through mid-September.While we certainly understand Mr***'s disappointment in visiting the park, only to find it closed, we would like to offer him three (3) complimentary meals at the Soak City Longboard Grill Mr*** may contact me at [email protected] to collect the complimentary meals
Our Guest Services Manager, has attempted to get in contact with customer *** *** at the referenced phone number. Two messages have been left, but no phone call has been returned to *** ***, Manager of Guest Services.
A refund for the one unused season pass for
*** *** has been refunded through the ordering website. A refund should appear on the purchaser's bank statement within 5-days of submittal. If the customer feels the concern is still not handled, they should contact *** ***, Manager of Guest Services at ###-###-####
April 20, 2016Our Ride Operations management has contacted *** *** Since she had no receipt for her Fast Lane passes, but had receipts for her park admissions, she will receive a refund for three park admissions *** was happy with this resolution.We now consider this matter
closed
Our Ride Management stands by their confirmation that our Fast Lane Passes do provide a shorter wait in line than our regular line The wait times in the Fast Lane or the regular line will vary depending on the attendance in the park During the Holiday periods the wait time in any line will be at its peak Our Fast Lane provides the service that we are selling The comments provided by this guest will be shared with our Marketing department for further review of the verbiage on our website.A refund denial has been substantiated as the guest received the service she purchased
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Mr*** received an email correspondence from our *** *** on October 28, apologizing for his negative experience with the employees. He was informed that we do not condone rude behavior towards our guests and Mr*** was asked to further give a description of the
employee so that we may review conduct in-house
Additionally, it was explained to Mr*** that we would like our monster characters to refrain from photo opportunities in the park so as not to break their character and experience for the other guests in the park. We do provide photo opportunities at the exit of the park for those guests wishing to do so
We consider this matter closed at this time
Our Fast Passes offered daily for a separate charge from admission, are limited to the specified attractions that are listed at the place of purchase, and should be explained by the attendant selling the Fast Pass. Since Mr*** was unaware of the limitations on the Fast Pass, if he
provides to me directly a copy of his receipt for the purchase of the Fast Passes, I would be happy to process a refund for him. Please have Mr*** send his copy of the Fast Pass purchase to me directly at ***, along with his mailing address where the refund check can be mailed. Thank you
We just received Ms*** initial concern on 3/10/18. It could take 7-days for a response to a concern. Ms*** concern has been entered into our system and has been forwarded to a member of the Rides Operations management team to review and response to her
concern. Thank you for your understanding and patience during this busy time of year
A representative of our Ride Operations Department has attempted phone contact with the guest twice in the past weeks with no answer A message was left for the guest to contact us If this guest will contact *** Urquides at *** *** or by email at
***[email protected] arrangements will be made for the guest to receive a full refund on the Fast Passes
Since the guest has supplied more documentation, including her purchase receipt, and attached emails and names of employees she spoke with, which we did not have in the beginning, the concern is being looked at by the Ride Operations manager at the present. A response will be provided within a few days. *** *** AdministratorGuest CommunicationsKnott's Berry Farm
This is the verbiage that was sent in an email to all of our season pass holders:Opening This Weekend!Splash into Summer at Knott’s Soak City Waterpark when it opens for the season this Saturday, May 20th, and debuts its 2-acre expansion with new slides.While it does indicate that the waterpark
opens on Saturday, May 20th, we do not list further operating days or hours It is the responsibility of our season pass holders to check our website at www.knotts.com for the park operating days and hours, just as you would any theme park or entertainment venue, prior to visiting.Historically, our water park opens mid-May and is only open for Saturday/Sunday until Memorial Day, then we are open days a week through late August, when we go back to a Saturday/Sunday only opening through mid-September.While we certainly understand Mr***'s disappointment in visiting the park, only to find it closed, we would like to offer him three (3) complimentary meals at the Soak City Longboard Grill Mr*** may contact me at [email protected] to collect the complimentary meals
Our Guest Services Manager, has attempted to get in contact with customer *** *** at the referenced phone number. Two messages have been left, but no phone call has been returned to *** ***, Manager of Guest Services.
A refund for the one unused season pass for
*** *** has been refunded through the ordering website. A refund should appear on the purchaser's bank statement within 5-days of submittal. If the customer feels the concern is still not handled, they should contact *** ***, Manager of Guest Services at ###-###-####
April 20, 2016Our Ride Operations management has contacted *** *** Since she had no receipt for her Fast Lane passes, but had receipts for her park admissions, she will receive a refund for three park admissions *** was happy with this resolution.We now consider this matter
closed
Our Ride Management stands by their confirmation that our Fast Lane Passes do provide a shorter wait in line than our regular line The wait times in the Fast Lane or the regular line will vary depending on the attendance in the park During the Holiday periods the wait time in any line will be at its peak Our Fast Lane provides the service that we are selling The comments provided by this guest will be shared with our Marketing department for further review of the verbiage on our website.A refund denial has been substantiated as the guest received the service she purchased
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***