Our Ride Operations Area Manager contacted the guest shortly after his visit. All of the seatbelts on the Bigfoot Rapid boats were then checked for proper usage. Many of the seatbelts were replaced due to natural wear
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business really did not provide any closure to my issueThe manager that called me after the incident gave the impression that it really was not their problem and that what happened with the entire situation was completely ACCEPTABLEBased on the phone conversation, it was clear to me that this was a joke to the management at Knotts Berry Farm.
Regards,
*** ***
Our Fast Passes offered daily for a separate charge from admission, are limited to the specified attractions that are listed at the place of purchase, and should be explained by the attendant selling the Fast Pass. Since Mr*** was unaware of the limitations on the Fast Pass, if he
provides to me directly a copy of his receipt for the purchase of the Fast Passes, I would be happy to process a refund for him. Please have Mr*** send his copy of the Fast Pass purchase to me directly at ***, along with his mailing address where the refund check can be mailed. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Knott's Berry Farm was sent a standard demand letter requesting a refund of the $The letter specifically stated it was an attempt at an informal resolution to the matterThey did respond saying I had to speak to their legal department but subsequently refused to provide me with contact information for their legal departmentAdditionally, they never requested a confirmation of my order, though it was provided in an email to their manager, Mr***, on 10/
I continue to hope that we can reach an amicable resolutionTheir response seems like an intentional invocation of draconian application of their policy to prevent an honest assessment of a non-delivery of promised services I experienced at their parkThat said, my interactions with their manager have been positive, and I will continue to seek informal resolution of this matter
Regards,
*** ***
Mr*** received an acknowledgement of his initial email complaint with an apology and explanation of our Fast Lane Pass procedures by our Ride Operations manager. At that time, Mr*** indicated he was pursuing legal action against Knott's Berry Farm It is our company
policy that employees are no longer able to speak to the guest if they indicate legal action and the guest will then be directed to our legal department at Cedar Fair, Ohio.Mr*** has also failed to provide us the proof of his purchase for the Fast Lane Passes.*** ***, ***Knott's Berry Farm
On May17, I received an email that knotts soak city is going to open on Saturday May 20th for the seasonI didnt want to go on a week end to avoid crowds I took a day off from work on Tuesday May 23rd and took the kids to knottswhen we got there, I was told that knotts soak city is closed but it was open only for the weekendSo, I took a day off from work and my kids got excited all for nothingTheir email on the 17th should have been clear that knotts soak city will only be open for the weekend then it will shutdown for the week
when I contacted them, they told me that this is what they do every year and I should ve knownHow would I know if I'm a new costumer?
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business really did not provide any closure to my issueThe manager that called me after the incident gave the impression that it really was not their problem and that what happened with the entire situation was completely ACCEPTABLEBased on the phone conversation, it was clear to me that this was a joke to the management at Knotts Berry Farm.
Regards,
*** ***
In purchasing a Fast Pass a guest gets to "bypass the regular line." However, depending on how many guests have purchased a Fast Pass, or how many guests have handicapped access passes, would
determine the wait time in the Fast Pass lane On the day of *** visit, the "regular" line exceeded minutes Lisa only waited minutes to board attractions with the Fast Pass Our verbiage on the website does not state, "front of the line," but rather "bypass the regular line," which is exactly what she did Therefore, our verbiage is not misleading or false.The Fast Pass program was executed as designed on the day of this guest's visit, by her wait in line being very reduced, compared to the regular lines of up to an hour and a half wait Therefore, her request for a refund is denied.
This complaint was sent to our manager of Guest Services for further review It was determined we have no record of this guest's initial complaint, nor does any employee recall interacting with herGuest's complaint is very vague with no names of employees whom she spoke to A member of
supervision contacted the guest regarding her complaint, pursuant to this Revdex.com filing Guest indicated her daughter was discriminated against, but guest could not elaborate on how, where, by whom and date.The guest could not provide a name of the employee whom "promised" her full refunds.Guest and her family have already used their three passes, different times in the theme park The amount of their visits surpasses the value/amount they paid for their season passes, so we are unable to provide any refund. Thank you.
Our Ride Management stands by their confirmation that our Fast Lane Passes do provide a shorter wait in line than our regular line The wait times in the Fast Lane or the regular line will vary depending on the attendance in the park During the Holiday periods the wait time in any line will be at its peak Our Fast Lane provides the service that we are selling The comments provided by this guest will be shared with our Marketing department for further review of the verbiage on our website.A refund denial has been substantiated as the guest received the service she purchased
Our Guest Services supervision contacted *** *** today and agreed to and processed the full refund requested Additionally, an apology was extended for the guest service issues and a discounted admission was offered should *** *** decide to return to Soak City one day before our summer
season ends.We not consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Knotts Berry Farm Advertised and are selling what they call the "Fast Lane" pass, which costs an extra $70., along with the admission feesThey say it is to get you to the front of the lines at the rides, and to let you avoid standing in the long linesThey did not do thisI went to the park on March 19,2017, and paid the admittance fee and the extra fee for the " fast Lane" passI found myself being sent through the exits, and was led to the middle of the long lines, instead of the front of the linesSome rides did not even have the "fast Lane"..Also, the park sold "Season Pass" Free refill cups, that did not give anyone free refillsIt says right on the cups, Free Refills, Season, But they would ask for $to get cup refilled! When I asked the manager about this, I was told they should not be asking for any money, and I told the manager that the park employees were still asking for money anywaysAfter not receiving the promised "pass Lane, to the rides, and not getting
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response that Knotts made is completely for several reasons:They reference "Fast Pass" several timesThey should know that Fast Pass is a term used at Disneyland, and not their own parkWe are talking about a Fast Lane Pass hereKnotts response says that I got to "bypass the regular line", and this is completely falseThe definition of the word "bypass", according to Meriam Webster is:
: to go around or avoid (a place or area)
: to avoid or ignore (someone or something) especially to get something done quicker
I did not get to "bypass the regular line" when I was at KnottsI got to skip part of the regular line, and then simply JOINED the regular line to wait for a long time. Since I did not get to "bypass the regular line" (I, in fact, had to wait in much of it), the website is completely misleadingIf I had bypassed the regular line and then waited with the rest of the Fast Lane people, that would have been acceptableBut that was not the caseI had to join the regular line.This is frustrating because Knotts seems to think that skipping *part* of a regular line is the same thing as "bypassing" the regular lineIt's not the sameTheir website says "bypass the regular line"...it does not say "bypass a part of the regular line and then join it to wait with the rest of the people who didn't pay for a pass".So, I again request a refund since Knotts did not provide the services they advertised on their website
Regards,
*** ***
Our employees are trained that at any time if a guest becomes verbally abusive or uses profanity in their conversation, they are instructed to hang up, as this is conversation that they do not have to be subjected to.Our Guest Services management indicated that this was the situation with the guest *** *** and our Guest Services Attendant As previously stated, we consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The response provided by Knotts completely contradicts all the factsI called guest services on 10/13/and was advised to send a request to guest services for a refundI've attached the email dated 10/13/I called guest services for a follow up on 11/and spoke to someone in guest services who transferred me to *** *** in ridesShe advised that she would escalate and I should receive a call within daysI later called on 11/and spoke to *** in guest services who was able to locate my email and also a history of my calls, she also informed me that she would have someone follow up with meAgain no call back or follow throughThe final person I spoke to was *** with ridesShe too was able to locate my information and advised there was nothing she could do, but would have a supervisor call me backAt this point, frustration set in due to the lack of follow through from everyone I spoke to in both guest services and in ridesI am expecting a full refund as I was informed on various occasionsThis is a major corporation and should have recordings of my calls]
Regards,
*** ***
visited knots (scary farm) on the 21st, but the tickets I had gotten with order number (***) were purchased wrong for day admission instead of night time for the scary farm, I requested to get a refund so I could buy the right tickets, they said they couldn't do it, that I would first need to buy another set of tickets and then they would procces the refund, my new order number (***)I was told that the money should be back in my account within to days, and its already caused me an overdraft fee, I need this resolved, I asked the manager for her name and a proof of the refund, she said "itll be in your account I actually have to run out to do other things"soo inpolite! A goung girl with short curly hair, I forgot her name because I thought I wouldnt need it !! My name is *** ***
*** I need that money back in my account!!!
On June 4th, Me and my family drove from our home in southern Nevada, to Buena Park California for the sole purpose of enjoying our day at the Knotts Berry Farm amusement parkWhen we arrived we purchased several things including all day buffet passes, parking, and so onAt the park we were inconvenienced by unannounced testing by what I believed to be state inspectors on a multitude of rides, including Sierra Sidewinder, Ghost rider, and Pony ExpressThis occurred several times as we waited In Lines for minutes to an hour only to be told that the ride was now closedThis was very frustrating seeing as I did not have the luxury to wait due to having to drive six hours back home the same dayI feel as though I wasted my time, and that Knotts Berry Farm should have given some form of notice to the presence of the inspectors, had I known this I would not have come on the day I did.I am a single mother with three children and my llimited time is of the essence Our Knotts Berry Fa
On February I took my daughter and three of her friends to knotts berry farm for the dayTickets were purchased onlineOnce getting to the park we added on fast passes since it looked busyI took note of the rides on which the fast pass worked and it was all the ones we were interested in
Unfortunately when we tried to get on these rides we were disappointed to find that of the rides for which the fast pass was purportedly valid three were closedThose three were unfortunately some of the ones we were most interested inIn addition though not available for fast pass xcelerator was also closedI note on your website that these rides are advertised and it is assumed that they are actually workingIn fact that is not trueCoast rider is actually closed long term while your new ride “hang time “ is built
I have had several great trips to your park but on this occasion I was very disappointed I am tempted to ask for a refund of all monies but admittedly we probably wou
Knott's Berry Farm has thoroughly searched our records for the concerns of *** *** and we do not find anything received by her in our [email protected] site or any other form of communication. In addition, none of our management who were working Knott's Scary Farm was aware of
any concern from *** *** as well.We are certainly sorry for Ms***'s experience at Knott's Scary Farm, but as stated on her ticket purchase, we do not provide refunds. IfMs*** can provide us with proof of her ticket purchase, either copies of her ticket stubs or a confirmation number for an online purchase with Knott's, we would be happy to offer her complimentary tickets for regular Knott's Berry Farm theme park, valid one day through December 31, 2018. Ms*** may forward her proof of purchase to me in as an attachment to my email address at ***@knotts.com. Thank you for bringing this matter to our attention.
Our Ride Operations Area Manager contacted the guest shortly after his visit. All of the seatbelts on the Bigfoot Rapid boats were then checked for proper usage. Many of the seatbelts were replaced due to natural wear
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business really did not provide any closure to my issueThe manager that called me after the incident gave the impression that it really was not their problem and that what happened with the entire situation was completely ACCEPTABLEBased on the phone conversation, it was clear to me that this was a joke to the management at Knotts Berry Farm.
Regards,
*** ***
Our Fast Passes offered daily for a separate charge from admission, are limited to the specified attractions that are listed at the place of purchase, and should be explained by the attendant selling the Fast Pass. Since Mr*** was unaware of the limitations on the Fast Pass, if he
provides to me directly a copy of his receipt for the purchase of the Fast Passes, I would be happy to process a refund for him. Please have Mr*** send his copy of the Fast Pass purchase to me directly at ***, along with his mailing address where the refund check can be mailed. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Knott's Berry Farm was sent a standard demand letter requesting a refund of the $The letter specifically stated it was an attempt at an informal resolution to the matterThey did respond saying I had to speak to their legal department but subsequently refused to provide me with contact information for their legal departmentAdditionally, they never requested a confirmation of my order, though it was provided in an email to their manager, Mr***, on 10/
I continue to hope that we can reach an amicable resolutionTheir response seems like an intentional invocation of draconian application of their policy to prevent an honest assessment of a non-delivery of promised services I experienced at their parkThat said, my interactions with their manager have been positive, and I will continue to seek informal resolution of this matter
Regards,
*** ***
Mr*** received an acknowledgement of his initial email complaint with an apology and explanation of our Fast Lane Pass procedures by our Ride Operations manager. At that time, Mr*** indicated he was pursuing legal action against Knott's Berry Farm It is our company
policy that employees are no longer able to speak to the guest if they indicate legal action and the guest will then be directed to our legal department at Cedar Fair, Ohio.Mr*** has also failed to provide us the proof of his purchase for the Fast Lane Passes.*** ***, ***Knott's Berry Farm
On May17, I received an email that knotts soak city is going to open on Saturday May 20th for the seasonI didnt want to go on a week end to avoid crowds I took a day off from work on Tuesday May 23rd and took the kids to knottswhen we got there, I was told that knotts soak city is closed but it was open only for the weekendSo, I took a day off from work and my kids got excited all for nothingTheir email on the 17th should have been clear that knotts soak city will only be open for the weekend then it will shutdown for the week
when I contacted them, they told me that this is what they do every year and I should ve knownHow would I know if I'm a new costumer?
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business really did not provide any closure to my issueThe manager that called me after the incident gave the impression that it really was not their problem and that what happened with the entire situation was completely ACCEPTABLEBased on the phone conversation, it was clear to me that this was a joke to the management at Knotts Berry Farm.
Regards,
*** ***
In purchasing a Fast Pass a guest gets to "bypass the regular line." However, depending on how many guests have purchased a Fast Pass, or how many guests have handicapped access passes, would
determine the wait time in the Fast Pass lane On the day of *** visit, the "regular" line exceeded minutes Lisa only waited minutes to board attractions with the Fast Pass Our verbiage on the website does not state, "front of the line," but rather "bypass the regular line," which is exactly what she did Therefore, our verbiage is not misleading or false.The Fast Pass program was executed as designed on the day of this guest's visit, by her wait in line being very reduced, compared to the regular lines of up to an hour and a half wait Therefore, her request for a refund is denied.
This complaint was sent to our manager of Guest Services for further review It was determined we have no record of this guest's initial complaint, nor does any employee recall interacting with herGuest's complaint is very vague with no names of employees whom she spoke to A member of
supervision contacted the guest regarding her complaint, pursuant to this Revdex.com filing Guest indicated her daughter was discriminated against, but guest could not elaborate on how, where, by whom and date.The guest could not provide a name of the employee whom "promised" her full refunds.Guest and her family have already used their three passes, different times in the theme park The amount of their visits surpasses the value/amount they paid for their season passes, so we are unable to provide any refund. Thank you.
Our Ride Management stands by their confirmation that our Fast Lane Passes do provide a shorter wait in line than our regular line The wait times in the Fast Lane or the regular line will vary depending on the attendance in the park During the Holiday periods the wait time in any line will be at its peak Our Fast Lane provides the service that we are selling The comments provided by this guest will be shared with our Marketing department for further review of the verbiage on our website.A refund denial has been substantiated as the guest received the service she purchased
Our Guest Services supervision contacted *** *** today and agreed to and processed the full refund requested Additionally, an apology was extended for the guest service issues and a discounted admission was offered should *** *** decide to return to Soak City one day before our summer
season ends.We not consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Knotts Berry Farm Advertised and are selling what they call the "Fast Lane" pass, which costs an extra $70., along with the admission feesThey say it is to get you to the front of the lines at the rides, and to let you avoid standing in the long linesThey did not do thisI went to the park on March 19,2017, and paid the admittance fee and the extra fee for the " fast Lane" passI found myself being sent through the exits, and was led to the middle of the long lines, instead of the front of the linesSome rides did not even have the "fast Lane"..Also, the park sold "Season Pass" Free refill cups, that did not give anyone free refillsIt says right on the cups, Free Refills, Season, But they would ask for $to get cup refilled! When I asked the manager about this, I was told they should not be asking for any money, and I told the manager that the park employees were still asking for money anywaysAfter not receiving the promised "pass Lane, to the rides, and not getting
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response that Knotts made is completely for several reasons:They reference "Fast Pass" several timesThey should know that Fast Pass is a term used at Disneyland, and not their own parkWe are talking about a Fast Lane Pass hereKnotts response says that I got to "bypass the regular line", and this is completely falseThe definition of the word "bypass", according to Meriam Webster is:
: to go around or avoid (a place or area)
: to avoid or ignore (someone or something) especially to get something done quicker
I did not get to "bypass the regular line" when I was at KnottsI got to skip part of the regular line, and then simply JOINED the regular line to wait for a long time. Since I did not get to "bypass the regular line" (I, in fact, had to wait in much of it), the website is completely misleadingIf I had bypassed the regular line and then waited with the rest of the Fast Lane people, that would have been acceptableBut that was not the caseI had to join the regular line.This is frustrating because Knotts seems to think that skipping *part* of a regular line is the same thing as "bypassing" the regular lineIt's not the sameTheir website says "bypass the regular line"...it does not say "bypass a part of the regular line and then join it to wait with the rest of the people who didn't pay for a pass".So, I again request a refund since Knotts did not provide the services they advertised on their website
Regards,
*** ***
Our employees are trained that at any time if a guest becomes verbally abusive or uses profanity in their conversation, they are instructed to hang up, as this is conversation that they do not have to be subjected to.Our Guest Services management indicated that this was the situation with the guest *** *** and our Guest Services Attendant As previously stated, we consider this matter closed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The response provided by Knotts completely contradicts all the factsI called guest services on 10/13/and was advised to send a request to guest services for a refundI've attached the email dated 10/13/I called guest services for a follow up on 11/and spoke to someone in guest services who transferred me to *** *** in ridesShe advised that she would escalate and I should receive a call within daysI later called on 11/and spoke to *** in guest services who was able to locate my email and also a history of my calls, she also informed me that she would have someone follow up with meAgain no call back or follow throughThe final person I spoke to was *** with ridesShe too was able to locate my information and advised there was nothing she could do, but would have a supervisor call me backAt this point, frustration set in due to the lack of follow through from everyone I spoke to in both guest services and in ridesI am expecting a full refund as I was informed on various occasionsThis is a major corporation and should have recordings of my calls]
Regards,
*** ***
visited knots (scary farm) on the 21st, but the tickets I had gotten with order number (***) were purchased wrong for day admission instead of night time for the scary farm, I requested to get a refund so I could buy the right tickets, they said they couldn't do it, that I would first need to buy another set of tickets and then they would procces the refund, my new order number (***)I was told that the money should be back in my account within to days, and its already caused me an overdraft fee, I need this resolved, I asked the manager for her name and a proof of the refund, she said "itll be in your account I actually have to run out to do other things"soo inpolite! A goung girl with short curly hair, I forgot her name because I thought I wouldnt need it !! My name is *** ***
*** I need that money back in my account!!!
On June 4th, Me and my family drove from our home in southern Nevada, to Buena Park California for the sole purpose of enjoying our day at the Knotts Berry Farm amusement parkWhen we arrived we purchased several things including all day buffet passes, parking, and so onAt the park we were inconvenienced by unannounced testing by what I believed to be state inspectors on a multitude of rides, including Sierra Sidewinder, Ghost rider, and Pony ExpressThis occurred several times as we waited In Lines for minutes to an hour only to be told that the ride was now closedThis was very frustrating seeing as I did not have the luxury to wait due to having to drive six hours back home the same dayI feel as though I wasted my time, and that Knotts Berry Farm should have given some form of notice to the presence of the inspectors, had I known this I would not have come on the day I did.I am a single mother with three children and my llimited time is of the essence Our Knotts Berry Fa
On February I took my daughter and three of her friends to knotts berry farm for the dayTickets were purchased onlineOnce getting to the park we added on fast passes since it looked busyI took note of the rides on which the fast pass worked and it was all the ones we were interested in
Unfortunately when we tried to get on these rides we were disappointed to find that of the rides for which the fast pass was purportedly valid three were closedThose three were unfortunately some of the ones we were most interested inIn addition though not available for fast pass xcelerator was also closedI note on your website that these rides are advertised and it is assumed that they are actually workingIn fact that is not trueCoast rider is actually closed long term while your new ride “hang time “ is built
I have had several great trips to your park but on this occasion I was very disappointed I am tempted to ask for a refund of all monies but admittedly we probably wou
Knott's Berry Farm has thoroughly searched our records for the concerns of *** *** and we do not find anything received by her in our [email protected] site or any other form of communication. In addition, none of our management who were working Knott's Scary Farm was aware of
any concern from *** *** as well.We are certainly sorry for Ms***'s experience at Knott's Scary Farm, but as stated on her ticket purchase, we do not provide refunds. IfMs*** can provide us with proof of her ticket purchase, either copies of her ticket stubs or a confirmation number for an online purchase with Knott's, we would be happy to offer her complimentary tickets for regular Knott's Berry Farm theme park, valid one day through December 31, 2018. Ms*** may forward her proof of purchase to me in as an attachment to my email address at ***@knotts.com. Thank you for bringing this matter to our attention.