Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Knott's Berry Farm was sent a standard demand letter requesting a refund of the $The letter specifically stated it was an attempt at an informal resolution to the matterThey did respond saying I had to speak to their legal department but subsequently refused to provide me with contact information for their legal departmentAdditionally, they never requested a confirmation of my order, though it was provided in an email to their manager, Mr***, on 10/
I continue to hope that we can reach an amicable resolutionTheir response seems like an intentional invocation of draconian application of their policy to prevent an honest assessment of a non-delivery of promised services I experienced at their parkThat said, my interactions with their manager have been positive, and I will continue to seek informal resolution of this matter
Regards,
*** ***
Our Ride Operations management has made contact with the guest asking for more information as to where/how she purchased her items, and to provide us with a receipt of her purchases We will gladly provide her with a refund, but we need the proof of purchase to do thatThe guest has on
responded with vague information and has provided no receipts
Our Park Foods management responded to the Information Center in regards to Ms***'s situation. Because Ms*** could not provide receipts for the referenced transactions, our policy does not allow for a refund without proof of purchase due to in-house accounting measures.If Ms
*** can provide us with a bank statement showing the two back to back transactions from her debit card, I would be happy to seek further approval for a refund. She may send the proof to me at *** and then I would be happy to seek authorization for a refund to be processed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI did hear from them yesterday and the resolution was they refunded the fast passes and entry ticketsI provided my credit card statement which showed the chargeI was not given a receipt at the park for the fast passes
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It's clear Knott's does not care how customers are being treated because they feel like they are bigger than lifeI am upset at this point because I have paid my hard earned money to a business who could care less if I am a customer or notAn *** in the communications area of guest relations at Knott's hung up in my face today 7/29/at number ***She told me I would have to wait three weeks to get my refund because it would take Knott's three days to process the refund and my bank to clear itI told *** that I paid online for these tickets 6/30/so it had cleared my bank a while agoShe got quiet and stated the same thing over again that they do not give refunds and did I hear her over and over againIt was not like I refused to allow her to talk because she only heard herself because she was doing most of the talkingShe did not even listen to me "the customer"I told *** that I was already told I was getting a refund by a manager there but it had not been done yetShe would have received this information towards the beginning of the conversation if she would not have allowed the noise of her arrogance to take overShe assumed things about my situation without asking questions firstI contacted a supervisor *** in guest relations after *** hung up in my face and he could have cared less what I was complaining aboutHe refused to give me the corporate number, address, or his last nameI did not know if there was more than one ***I just wanted to address the correct personApparently, *** was more concerned with going along with his employee than meeting the needs of the customerKnott's Berry Farm's staff has been very distasteful in their treatment of me as a customer, so I would like a full refund on everything me and my husband have already paidI cannot and will not return to a place who does not appreciate their customersI will pay more and go to Disneyland instead. I want a refund on the prorated balance of my yearly passes
Regards,
*** ***
Our Ride Operations management has made contact with the guest asking for more information as to where/how she purchased her items, and to provide us with a receipt of her purchases We will gladly provide her with a refund, but we need the proof of purchase to do thatThe guest has on
responded with vague information and has provided no receipts
This is the verbiage that was sent in an email to all of our season pass holders:Opening This Weekend!Splash into Summer at Knott’s Soak City Waterpark when it opens for the season this Saturday, May 20th, and debuts its 2-acre expansion with new slides.While it does indicate that the waterpark
opens on Saturday, May 20th, we do not list further operating days or hours It is the responsibility of our season pass holders to check our website at www.knotts.com for the park operating days and hours, just as you would any theme park or entertainment venue, prior to visiting.Historically, our water park opens mid-May and is only open for Saturday/Sunday until Memorial Day, then we are open days a week through late August, when we go back to a Saturday/Sunday only opening through mid-September.While we certainly understand Mr***'s disappointment in visiting the park, only to find it closed, we would like to offer him three (3) complimentary meals at the Soak City Longboard Grill Mr*** may contact me at [email protected] to collect the complimentary meals.
At Knott's Berry Farm in order to curtail the activity of "line jumping" in the park we have a very strict policy. Line jumping is defined as cutting in front of other guests already waiting in line; leaving a line, then trying to re-enter the line at the same point, or saving a place for
someone. This includes using restrooms and purchasing food or drinks. Line jumping regardless of the reason, may lead to dismissal from the park. Thus, allowing your children to wait under a covered area until the line moves, and re-entering at a point would be considered line-jumping. We cannot allow one exception, as many others would expect the same and this would not be fair to those waiting in lines the whole time.In the map for Knott's Scary Farm it specifically states: "Line jumping, regardless of the reason, is strictly prohibited, and will lead to dismissal from the park." Knott's Berry Farm is very sorry if the enforcement of this policy was not explained or handled in a more professional manner. The necessary management will be notified for any necessary employee corrective actions. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Mrs*** concern was shared with our Ride Operations Manager for review and he has relayed the following: Our GhostRider roller coaster had not been officially reopened after complete refurbishment Our Grand Opening day was Saturday, June as stated in all of our advertising
They did a "soft opening" at p.m., but it was not officially open as our own in-house maintenance was taking place on the ride. Pony Express was down for scheduled maintenance and this downtime was posted on our website all week, along with GhostRider. Sierra Sidewinder experienced two intermittent down times, one for minutes at 2:p.mand another at 8:p.m Down times are a usually occurrence on any mechanical rides that are equipped with safety sensors. State Safety inspectors do not work on the weekends, thus we had no "safety inspections" going on Saturday, June In the interest of guest service, if Mrs*** can present to me a copy of her ticket purchase or ticket stubs, I would be happy to send her complimentary tickets to return another time, before December 31, She can email me directly at ***.***@knotts.com to attach her proof of admission purchase. We will not reimburse for travelling expenses, parking or food It is up to our visitors to check our website and know what rides will be down for an extended period of time prior to their visit Intermittent down time is something that no theme park can avoid, being the safety measures that are equipped on all mechanical/electrical rides. We appreciate the *** family's interest in Knott's Berry Farm and certainly hope their next visit will be much more enjoyable. I look forward to further assisting Mrs***. *** ***, Administrator, Guest Communications, Knott's Berry Farm
On 10-14-at approximately 10:25am, my family and I went to Knotts berry farm to enjoy a day at the park as we usually do since we are season pass holdersOur first ride of choice was big foot rapids and we traveled to that ride As we approached the boat and got in our seats, we were instructed to hurry up by the ride attendantI noticed that my Velcro seatbelt was a bit wet which was from for meI am a slightly larger guy at 6’4’’ and 380lbsI could not get the Velcro belt to stick which has happened every time I have gotten on the ride in the last years I have gone to the park with a passThe ride attendant was clearly training two people while we were thereThe female ride attendant then asked me to lift my hands up since I was holding the Velcro seat belt together with my armsAs I lifted my arms the Velcro seatbelt came undone from water and over usageThe ride attendant then stopped the ride and told me I needed to get out of the boat unless I could get the V
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Tell us Our Guest Services supervision has contacted the customer and apologized for the negligent guest service. The son's season pass card was exchanged at no charge
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Ms*** spoke to our Guest Services supervision on October 24, 2017. She was given the Platinum Season Pass (an upgrade) at no additional fee or cost to her. I believe Ms*** was happy with this resolution
Had some problems with being me and my daughter bein mistreated y an employee and I was promised a refund of it's been about months and have not gotten the refund I was promised what a family place this is
Knott's Berry Farm Ride Operations management has been attempting to contact the guest so they can process the refund to him back to source of purchase. They have received no response from their attempt. A different email address was noted on the Revdex.com correspondence and that email will be
attempted contact. A full refund will be offered, we just need to find out the credit card number or source for the refund to go back to
I purchased tickets to skip the line and get to the rides quickerTheir site says rides accept this passOn the day I went I had no idea 4-rides were down that dayNo where when I purchased my tickets did it say that these rides would be under maintenanceWhile I was there me and my cousin only rode ridesThe rides were having problemsWe could not ride them because they kept having issuesI spoke to customer service and they are calling me a liar, I was there, I left early because we were bored of riding the same rides over and overAnd one of the rides we went on took about minutes to get toThey say the most you will wait with these passes is 10-minutesI bought fast passes, fast! Not kind of fast passesI want a refund for a bad experience, I wasn't happy not was my cousinI did not get what I paid for
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Knott's Berry Farm was sent a standard demand letter requesting a refund of the $The letter specifically stated it was an attempt at an informal resolution to the matterThey did respond saying I had to speak to their legal department but subsequently refused to provide me with contact information for their legal departmentAdditionally, they never requested a confirmation of my order, though it was provided in an email to their manager, Mr***, on 10/
I continue to hope that we can reach an amicable resolutionTheir response seems like an intentional invocation of draconian application of their policy to prevent an honest assessment of a non-delivery of promised services I experienced at their parkThat said, my interactions with their manager have been positive, and I will continue to seek informal resolution of this matter
Regards,
*** ***
Our Ride Operations management has made contact with the guest asking for more information as to where/how she purchased her items, and to provide us with a receipt of her purchases We will gladly provide her with a refund, but we need the proof of purchase to do thatThe guest has on
responded with vague information and has provided no receipts
Our Park Foods management responded to the Information Center in regards to Ms***'s situation. Because Ms*** could not provide receipts for the referenced transactions, our policy does not allow for a refund without proof of purchase due to in-house accounting measures.If Ms
*** can provide us with a bank statement showing the two back to back transactions from her debit card, I would be happy to seek further approval for a refund. She may send the proof to me at *** and then I would be happy to seek authorization for a refund to be processed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI did hear from them yesterday and the resolution was they refunded the fast passes and entry ticketsI provided my credit card statement which showed the chargeI was not given a receipt at the park for the fast passes
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It's clear Knott's does not care how customers are being treated because they feel like they are bigger than lifeI am upset at this point because I have paid my hard earned money to a business who could care less if I am a customer or notAn *** in the communications area of guest relations at Knott's hung up in my face today 7/29/at number ***She told me I would have to wait three weeks to get my refund because it would take Knott's three days to process the refund and my bank to clear itI told *** that I paid online for these tickets 6/30/so it had cleared my bank a while agoShe got quiet and stated the same thing over again that they do not give refunds and did I hear her over and over againIt was not like I refused to allow her to talk because she only heard herself because she was doing most of the talkingShe did not even listen to me "the customer"I told *** that I was already told I was getting a refund by a manager there but it had not been done yetShe would have received this information towards the beginning of the conversation if she would not have allowed the noise of her arrogance to take overShe assumed things about my situation without asking questions firstI contacted a supervisor *** in guest relations after *** hung up in my face and he could have cared less what I was complaining aboutHe refused to give me the corporate number, address, or his last nameI did not know if there was more than one ***I just wanted to address the correct personApparently, *** was more concerned with going along with his employee than meeting the needs of the customerKnott's Berry Farm's staff has been very distasteful in their treatment of me as a customer, so I would like a full refund on everything me and my husband have already paidI cannot and will not return to a place who does not appreciate their customersI will pay more and go to Disneyland instead. I want a refund on the prorated balance of my yearly passes
Regards,
*** ***
Our Ride Operations management has made contact with the guest asking for more information as to where/how she purchased her items, and to provide us with a receipt of her purchases We will gladly provide her with a refund, but we need the proof of purchase to do thatThe guest has on
responded with vague information and has provided no receipts
This is the verbiage that was sent in an email to all of our season pass holders:Opening This Weekend!Splash into Summer at Knott’s Soak City Waterpark when it opens for the season this Saturday, May 20th, and debuts its 2-acre expansion with new slides.While it does indicate that the waterpark
opens on Saturday, May 20th, we do not list further operating days or hours It is the responsibility of our season pass holders to check our website at www.knotts.com for the park operating days and hours, just as you would any theme park or entertainment venue, prior to visiting.Historically, our water park opens mid-May and is only open for Saturday/Sunday until Memorial Day, then we are open days a week through late August, when we go back to a Saturday/Sunday only opening through mid-September.While we certainly understand Mr***'s disappointment in visiting the park, only to find it closed, we would like to offer him three (3) complimentary meals at the Soak City Longboard Grill Mr*** may contact me at [email protected] to collect the complimentary meals.
At Knott's Berry Farm in order to curtail the activity of "line jumping" in the park we have a very strict policy. Line jumping is defined as cutting in front of other guests already waiting in line; leaving a line, then trying to re-enter the line at the same point, or saving a place for
someone. This includes using restrooms and purchasing food or drinks. Line jumping regardless of the reason, may lead to dismissal from the park. Thus, allowing your children to wait under a covered area until the line moves, and re-entering at a point would be considered line-jumping. We cannot allow one exception, as many others would expect the same and this would not be fair to those waiting in lines the whole time.In the map for Knott's Scary Farm it specifically states: "Line jumping, regardless of the reason, is strictly prohibited, and will lead to dismissal from the park." Knott's Berry Farm is very sorry if the enforcement of this policy was not explained or handled in a more professional manner. The necessary management will be notified for any necessary employee corrective actions. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Mrs*** concern was shared with our Ride Operations Manager for review and he has relayed the following: Our GhostRider roller coaster had not been officially reopened after complete refurbishment Our Grand Opening day was Saturday, June as stated in all of our advertising
They did a "soft opening" at p.m., but it was not officially open as our own in-house maintenance was taking place on the ride. Pony Express was down for scheduled maintenance and this downtime was posted on our website all week, along with GhostRider. Sierra Sidewinder experienced two intermittent down times, one for minutes at 2:p.mand another at 8:p.m Down times are a usually occurrence on any mechanical rides that are equipped with safety sensors. State Safety inspectors do not work on the weekends, thus we had no "safety inspections" going on Saturday, June In the interest of guest service, if Mrs*** can present to me a copy of her ticket purchase or ticket stubs, I would be happy to send her complimentary tickets to return another time, before December 31, She can email me directly at ***.***@knotts.com to attach her proof of admission purchase. We will not reimburse for travelling expenses, parking or food It is up to our visitors to check our website and know what rides will be down for an extended period of time prior to their visit Intermittent down time is something that no theme park can avoid, being the safety measures that are equipped on all mechanical/electrical rides. We appreciate the *** family's interest in Knott's Berry Farm and certainly hope their next visit will be much more enjoyable. I look forward to further assisting Mrs***. *** ***, Administrator, Guest Communications, Knott's Berry Farm
On 10-14-at approximately 10:25am, my family and I went to Knotts berry farm to enjoy a day at the park as we usually do since we are season pass holdersOur first ride of choice was big foot rapids and we traveled to that ride As we approached the boat and got in our seats, we were instructed to hurry up by the ride attendantI noticed that my Velcro seatbelt was a bit wet which was from for meI am a slightly larger guy at 6’4’’ and 380lbsI could not get the Velcro belt to stick which has happened every time I have gotten on the ride in the last years I have gone to the park with a passThe ride attendant was clearly training two people while we were thereThe female ride attendant then asked me to lift my hands up since I was holding the Velcro seat belt together with my armsAs I lifted my arms the Velcro seatbelt came undone from water and over usageThe ride attendant then stopped the ride and told me I needed to get out of the boat unless I could get the V
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Tell us Our Guest Services supervision has contacted the customer and apologized for the negligent guest service. The son's season pass card was exchanged at no charge
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Ms*** spoke to our Guest Services supervision on October 24, 2017. She was given the Platinum Season Pass (an upgrade) at no additional fee or cost to her. I believe Ms*** was happy with this resolution
Had some problems with being me and my daughter bein mistreated y an employee and I was promised a refund of it's been about months and have not gotten the refund I was promised what a family place this is
Knott's Berry Farm Ride Operations management has been attempting to contact the guest so they can process the refund to him back to source of purchase. They have received no response from their attempt. A different email address was noted on the Revdex.com correspondence and that email will be
attempted contact. A full refund will be offered, we just need to find out the credit card number or source for the refund to go back to
I purchased tickets to skip the line and get to the rides quickerTheir site says rides accept this passOn the day I went I had no idea 4-rides were down that dayNo where when I purchased my tickets did it say that these rides would be under maintenanceWhile I was there me and my cousin only rode ridesThe rides were having problemsWe could not ride them because they kept having issuesI spoke to customer service and they are calling me a liar, I was there, I left early because we were bored of riding the same rides over and overAnd one of the rides we went on took about minutes to get toThey say the most you will wait with these passes is 10-minutesI bought fast passes, fast! Not kind of fast passesI want a refund for a bad experience, I wasn't happy not was my cousinI did not get what I paid for