Kohl's Corporation

We have processed a credit for our customer for Order 6914831170. The amount of the credit is $310.43. This will be applied in 7-10 business days to the Visa ending in 0539.

Upon review of the customer's Kohl's Charge account, the billing statements are being mailed to the address on file which is the same address that is listed in this complaint. We have not received any returned mail which would indicate the billing statements are being received. We can also...

confirm a duplicate copy of the most recent billing statement was mailed to the address again to serve as proof the statements are being received.

Upon review of our customers initial complaint, it does appear the customer was requesting a refund for the missing items, which is why we initiated a UPS pickup request. So we can best assist our customer and address their concerns accordingly, please have our customer clarify her concern, so we can best assist her.

The customer's account has been disabled and is free to make purchases online.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11924995, and find that this resolution is satisfactory to me. 
Regards,
David K[redacted]

We apologize for the inconvenience our customer experienced with Kohls.com and her cancelled order. We are more than happy to send our customer a gift card for $120.00 for the cancelled order. In regards to Ebates, Kohl's is not affiliated with them and she would need to contact Ebates directly to...

inquire about her credit.

We apologize for the
inconvenience and frustration our customer experienced with online Order
1385360589. Per tracking, it does show the item was delivered on December 12,
2016. It also does appear that we credited our customer $20.00 for the
inconvenience.

We stand by our previous statement and consider this matter closed.

We did attempt to reach out to our customer directly to reorder the item for our customer. Please have our customer contact ###-###-####.

Unfortunately the customer did not follow the online
shopping guidelines set by Kohl’s. We stand by our previous statement.

We regret to hear the customer has not received Kohls.com order #[redacted] . On 12/14/15 we processed a return back to the customer's [redacted] card ending in [redacted] for the order. We advise our customer to allow 10-14 business days for the credit. We apologize for any inconvenience.

Upon review of Kohls.com order #[redacted]
we are able to verify there was a pricing error. While Kohl’s reserves the
right to correct any errors, records do indicate the customer was promised a
price adjustment. At this time we can confirm a credit of $90.30 back to the original
form of tender....

We apologize for the frustration.

Our records indicate a trace request has been opened with our carrier to research the missing item. Once we receive information for our carrier regarding the delivery details, we will reach back out to the customer.

We apologize for the inconvenience, but Kohl's is not affiliated with the coupon that is circulating on Facebook. Those coupons are being circulating by an unauthorized third party, not Kohl's.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The amount is still incorrect and Kohls is wrong.  I received 50 percent off another item.  But I've already said that several times and provide proof! HOWEVER after 3 months of this with emails, phone calls, me providing proof etc. I'm done!   Thank you Revdex.com for being champions and an advocate for consumers from big corporations that clearly take advantage.Once again please close the file!!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Complaint Type:Refund / Exchange IssuesselectProblem:I made a $271.90 purchase Order #[redacted] on 11/25/16. As an advantage I was "rewarded" Kohls cash of $75. The TV began to malfunction so I returned it to the Fayetteville, GA store. I was only refunded roughly $190 because I used my kohls cash. I was unaware it would affect my return since this was my first time using Koh;s cash but the clerk told me to simply return the Kohls Cash order and I would be able to get the remaining $75 to my debit card. Order #[redacted] came in and I went on 12/14/16 to Mcdonough store to return everything so I could finally get all my money back. I was told I can not AND will not be getting my $75 back to my bank account but I will get a store credit of $75 Kohls Cash. At this point Khols has all their merchandise back and I'm still out $75 from my bank account. This is bad business that a company can just take your money and turn it into a store credit. It should be illegal. I want my $75 back on my debit card.TranslateDesired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:I still have not received my $75!!
Regards,
Romera [redacted]

Review: I ordered two sets of suits from Kohls.com on Cyber Monday November 30, 2015 based on the advertising pictures and description of the items on the company's website. Upon receipt of the item item on 12/7/2015, I observed that rather I received only the jacket rather than the full suit represented by the picture advertisement for the sale price of $60. The item chosen was. Men's Apt. 9® Slim-Fit Solid Suit. My order number was Order #[redacted] and on Monday, November 30, 2015 at 8:25 PM (C

I was very disappointed and felt misled by the advertisement which lead me to believe that I was purchasing a suit instead of just a jacket.

Additionally, I attempted to change to color of the one of the jacket before the order was shipped and was told that I would have to order a new item for pick up at the store (which would require making additional payment).Desired Settlement: I would appreciate a receiving the full suit reflected in picture for the advertisement for the item purchased on Black Friday.

Business

Response:

We have researched the customer's claim as it relates to SKU [redacted]. We are unable to comply with the customer's request for a full suit, as the item description clearly states Men's Apt. 9® Slim-Fit Solid Suit Jacket. We apologize for any confusion.

Consumer

Response:

Review: I emailed kohls.com many timessage after placing order #[redacted].

I was short 2 pairs of jeans.totalling close to $45. I got a gift card in the mail for 10.16. Told me if I reordered they would adjust my next order and honor original prices.the jeans were no longer available in the sizes I ordered. I ordered the name girl jeans in my next order but in a smaller size to fit my younger daughter and they wouldn't adjust the price because they said I didn't order the same items. Yes I paid for original order with kohls cash, coupons and xdebit card but there is NO reason I should be punished ando cheated for not receiving,my items I have ordered.Desired Settlement: I should be refunded or compensated with a gift card for the cost of my missing jeans because I clearly can't replace 2 pair of jeans for 10.16 when eache pair cost over 20$.

Business

Response:

Our records show a return for the missing items for Kohls.com order #[redacted] was processed on 11/08/15. $22.84 was returned back to the customer's VISA ending in [redacted], and $10.16 was placed on a Kohl's Merchandise credit. We are happy to honor the original price paid for the jeans on a new Kohls.com order, but the merchandise must be the same item and brand. We are unable to comply with the customer' request for a gift card. We apologize fro any disappointment.

Consumer

Response:

Review: I did a lot of Holiday Shopping and earned Kohl's Cash. I added all these Kohl's cashes to my wallet. Then for Christmas and New Year, I was traveling and I was never able to access kohls.com. I initially thought it is a temporary problem, but then I realized they block access from outside of US. (Access Denied -- You don't have permission to access "http://www.kohls.com/" on this server. --- Reference #18.587b874e.1452240700.516b513f)

Because of that, I realized I would never be able to use my kohls cashes in time and sent them an email whether they could do anything about it. They didn't even respond to my first email.Desired Settlement: Kohl's usually has a great customer service, I don't know what is happening now. I just want them to do a one time courtesy and let me use my Kohl's cash. It was impossible for me to guess that their website won't be accessible in the countries I was visiting.

Business

Response:

We regret to learn the customer was unable to redeem their Kohl's Cash before it expired. Once the redemption dates have passed, Kohls.com and our store registers will no longer accept Kohl's Cash. In the past, stores may have made an exception to our policy to honor expired coupons; however, going forward this will not be the case and our policy will now be enforced. Regrettably, we are unable to accommodate the request to honor the Kohl's Cash. We apologize for any inconvenience.

Consumer

Response:

Review: I placed an order with Kohl.com on September 30, 2015. On October 2, 2015 I received an email saying the order had shipped. By October 13, 2015 I had not received the order. I called customer service and was told the order never left the warehouse. At that point I canceled the order and was told I would be refunded the money. I received an email that day stating that the total order had been for $57.47. I was refunded $48.19. I have spoken to four people in customer service since then and have not been given the refund of the remaining $9.28Desired Settlement: I would like to be refunded the remaining $9.28

Business

Response:

Our records indicate that on 10/13/15 a credit was processed for the shipping charge of $9.29. This adjustment will reflect on the customer's bankcard statement.