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K&S Service Center, Inc.

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K&S Service Center, Inc. Reviews (84)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Homeowner,Thank you for writingWe apologize for your frustrationWhen a change in management occurs, it can delay processesWe no longer manage your Community as of May 31, Your refund check was signed by your Board of Directors and was returned to Hammersmith by your Board of
Directors on August 25, 2016, and we mailed it to you on the same day, August 25, (yesterday, as of this writing)The refund will reach you soon.Regards,Hammersmith Management, Inc

Complaint: ***
I am rejecting this response because:Written correspondence was in the form of emailNot all residents have email and a written correspondence by mail needed to be sent( CDARA I and II)Because of this, residents were unaware of the problems and did not disclose information while selling their unitsThis entrapped the new owners into paying different special assessmentsThe first one starting February and the current one July -August Bids were not shown to unit members despite requests by multiple members at two different board meetings*** *** *** specified on 6/25/that two bids were sought and AGS was given the work based on their prior work and knowledge of the complex. A bid of $1,077,was provided for the total cost of repairsDuring a "working meeting" between the Dry Creek Crossing board, Hammersmith and the attorney for Dry Creek Crossing it was decided NOT to follow the formula in the declarations but to charge the members percent more by modifying the formulaAccording to *** *** ***, this was done to give a cushion in the event that there are unexpected overagesDry Creek Crossing has a $400,reserve and $100,proceed from litigation that is availableWith the figures that Hammersmith wants, this provides an extra $161,In actuality the special assessment becomes approximately $1,238,According to HOA laws and regulations, a community manager is not to be part of the HOA boardHowever, Hammersmith's community managers have taken minutes of the board meetingsThis is written in their contractThis gives Hammersmith undue power to reveal details of meetingsAdditionally, minutes of the closed or "working meetings" between the board and Hammersmith were scarce and no information but verbal was given regarding the formula changeThis violates HBNot every board agenda is posted on website or in writingA community manager is to guide a board not to be a director on the boardThis HOA has been through many managers in the past two years and consistently has not been upheld.
Sincerely,
*** ***

*** and ***,As you know from our correspondence over the last week, we are aware of the repair situation at your home and working with the vendor (*** ***) and the Board of Directors at your Community to get it repaired as soon as possibleBecause any repair costing more than $
requires prior Board approval (per Hammersmith's management agreement with your Community), they must be involved in the process as wellCurrently we are awaiting an estimate to submit to the Board, and when and it it is approved by the Board, then we can move forward with the repairsAlso please be advised that the necessary parts for the repair must be fabricated, which also takes time.We apologize that the process is taking longer than you would like, but please know that we are following proper protocol and making every attempt to keep you both updated as new developments arise.Sincerely,Hammersmith Management, Inc.

Dear Homeowner: Thank you for writing againWe assure you that we read your complaintIn fact, several members of our team read your complaint, including your Community’s Manager and DirectorYour complaint was also shared with your Board of Directors for your AssociationHammersmith is the managing agent, and we follow the governing documents of your CommunityWe do not set the time to cure or fine scheduleSince your complaint is about your Association’s rules and regulations, we provided you with the information to present your complaint to your Board of Directors in writing or orally before or at your Community’s Board meetingAs you may know, one of the important factors of a Homeowners Association is to maintain and increase property valuesThe rules and regulations of the Association must be uniformly upheld for all HomeownersBased on your response to the letter and the information you provide, your Board shall, in its discretion, determine whether or not the complaint shows cause for further proceedingsThis was also communicated to you by a Board Member on June 15, (screenshots are attached)Your next Board meeting is July 27, at *** *** *** *** *** *** *** ** ***Regards, Hammersmith Management, Inc

Complaint: ***
I am rejecting this response because:While I appreciate the quick response and help in resolving this matter, this is the same explanation that I received when I spoke with a *** agent last October/NovemberAt that time, I provided *** with my correct address and was told that the check(s) would be sent to my home address shortly.I cannot accept this response until I receive the monies owed and hope that this will be Friday 6/3, as mentioned in ***'s response
Sincerely,
*** ***

Complaint: *** I am
rejecting this response because:The HOA attorney made numerous claims on multiple accounts in their response to me. This HOA will make things up to renege on their responsibilities. I gave a detailed account of the issues when I filed the complaint. This HOA keeps refusing the maintain the common area around my townhouse. They don't even trim the bushes or remove tall weeds. The rest of the property is well manicured and maintained. This HOA keeps refusing to repair things that are the HOA's responsibility. The common area around my townhouse is the only one on the property that has not only NOT been maintained, but it has not been maintained for about years. This lack of maintenance has resulted in damage to my "lot" and parts of the townhouse that the HOA is responsible for. This damage was only noticeable after I moved in when I started repairing some things and it is all areas that the HOA is responsible. The HOA repeatedly has refused to honor their obligations to repairing what is their responsibility as well as maintaining the HOA's common area around my townhouse.Example: The HOA removed a large cottonwood from in front of my townhouse within the last several years but they allowed new cottonwood trees to grow in its place. One tree is already about feet high, but there are newer saplings as well causing damage to the common area and threatening my townhouse (I lived here less than a year) Then they claim the tree root growth is normal. That tree was not removed properly. There should be no new cottonwood growing in the HOA's common area right next to my townhouse. There should not be old dead tree roots creating a water drainage problem. Then new cottonwood trees are going to cause serious problems in the future. The old dead roots are still there causing a water drainage problem Some of the old tree roots that have been removed probably caused damage to the front brick siding to my townhouse. This is the brick siding the HOA is responsible for repairing and they refuse to fix it by making unfounded claimsThe HOA board members use this HOA to ensure that their townhouses and the common areas around their townhouses are well maintained. The common area around my townhouse has been grossly neglected by the HOA for years. That money should be spent on paying for the damage that HOA board members have done to my common area. HOA board members have for at least several years been gardening next to my townhouse where they could daily see the deterioration and they were directly causing the deterioration by excessive irrigation. This has caused significant damage to a common area retaining wall next to my property as well as caused undesirable tree growth.Hammersmith representatives have made claims to me in writing on multiple occasions. They refuse to correct those misstatements and follow up with more misstatements. I began questioning them. I got experts to tell me the truth which contradicts their claims. Essentially, Hammersmith representatives and the HOA board members that they represent are lying and have been lying to me from the beginning. I gave them the benefit of the doubt in the beginning; however, Hammersmith has followed one lie after another lie and after another. This is mind blowing. Their claims are easy to disprove. Hammersmith has made no attempt to correct their misstatements and made it clear they are just going to flat out lie and keep doing so Sincerely, *** ***

Dear Homeowner, The refund was processed, and has been signed by your (former) Board of Directors for your (former) AssociationThe check was mailed to your addressPlease let us know if you don't receive itThank you, *** Management, Inc

Dear Homeowner, Thank you for writingAs you may know, the minutes of your Board Meetings are available to you on your Community’s website or through a records requestThe following briefly outlines the many communications about the repairsThe Board Meeting minutes of August 19, identify discussion and approval for repair of the soffits and the venting On September 30, and October 22, 2014, the Board discussed during open Homeowner Forum the ongoing repairs as well as the settlement of litigation with the developer and builderOn October 6, an email message was sent to the Homeowners updating them on the litigation outcome, the fact no award money was received, and the plan for future repairsThe Construction Defect Lawsuit was discussed during the Officers’ Reports at the Annual Meeting of the Members in The Board of Directors was open about the repairs that needed to be made in the CommunityThe Board of Directors did meet for some working/planning sessions in 2015; however, these sessions were not closedThese sessions were open to Homeowner attendanceDuring working/planning sessions, minutes are not taken and decisions are not madeTypically, these sessions are to allow for long discussion on complex topics for Board Members so they may come prepared to Board Meetings to make decisionsTo our knowledge, there were no decisions made in these planning sessionsThere were several discussions regarding the balcony soffits and ventilation repairs in the monthly Board meetings as evidenced in minutes from June, August, September and NovemberAn email message was sent to the Community on May 28, notifying the Community about the balcony soffit ventilation repairsOn April 12, the Board Meeting discussion during open Homeowner Forum included a possible special assessmentAt the May 10, Board Meeting a Homeowner Forum specifically dedicated to discussing the special assessment was scheduledThe membership was notified of this Homeowner Forum and topic via an email communication and on the Community’s websiteProposals, bids, reports, and bills to be paid are available through a records requestThe Association’s Records Inspection Policy required by CCIOA is available on the Association’s website and at no charge to HomeownersThe monthly financial statements of the Association are also available to all unit owners via the Community’s website as well as by request through the Records Inspection PolicyWe recommend that you read Association communications, review information on your Association’s website, and/or attend Board and Annual Meetings for your CommunityHammersmith has partnered with your Community to resolve the needed repairsRegards, Hammersmith Management, Inc

Ms***In addition to the daytime committee meetings referenced in our first response that you have been invited to attend, all Homeowners are also invited to attend the regularly scheduled Board Meetings, which are in the evening and on the third Tuesday of each monthYou were also provided *** ***'s contact informationHe is the Board President and also the chairperson of the Infrastructure Committee, which he invited you to join so that your input on these types of projects could be more direct.Again, when this project was first announced, it was made clear that the figures provided were an estimate, and the final cost exceeded that estimate by $2/per square footThere is a refund pending to be discussed at the next meeting, and we strongly encourage you to attend.Regards,Hammersmith Management, Inc

Dear Homeowner, Thank you for the feedbackOur apologies for the delayWe certainly want to provide you with your refund that you are owedYour refund check was mailed to the address provided by the title company at closing, which was an incorrect addressIt was returned to us and is in our
possessionWithout the correct address, we were holding it for claimNow that you provided the correct address, you will receive the check within a week from todayThank you, *** Management, Inc

Dear Homeowner, Thank you for writingAs you may know, the minutes of your Board Meetings are available to you on your Community’s website or through a records requestThe following briefly outlines the many communications about the repairsThe Board Meeting minutes of August 19, identify discussion and approval for repair of the soffits and the venting On September 30, and October 22, 2014, the Board discussed during open Homeowner Forum the ongoing repairs as well as the settlement of litigation with the developer and builderOn October 6, an email message was sent to the Homeowners updating them on the litigation outcome, the fact no award money was received, and the plan for future repairsThe Construction Defect Lawsuit was discussed during the Officers’ Reports at the Annual Meeting of the Members in The Board of Directors was open about the repairs that needed to be made in the Community The Board of Directors did meet for some working/planning sessions in 2015; however, these sessions were not closedThese sessions were open to Homeowner attendanceDuring working/planning sessions, minutes are not taken and decisions are not madeTypically, these sessions are to allow for long discussion on complex topics for Board Members so they may come prepared to Board Meetings to make decisionsTo our knowledge, there were no decisions made in these planning sessionsThere were several discussions regarding the balcony soffits and ventilation repairs in the monthly Board meetings as evidenced in minutes from June, August, September and November An email message was sent to the Community on May 28, notifying the Community about the balcony soffit ventilation repairsOn April 12, the Board Meeting discussion during open Homeowner Forum included a possible special assessmentAt the May 10, Board Meeting a Homeowner Forum specifically dedicated to discussing the special assessment was scheduledThe membership was notified of this Homeowner Forum and topic via an email communication and on the Community’s websiteProposals, bids, reports, and bills to be paid are available through a records requestThe Association’s Records Inspection Policy required by CCIOA is available on the Association’s website and at no charge to HomeownersThe monthly financial statements of the Association are also available to all unit owners via the Community’s website as well as by request through the Records Inspection Policy We recommend that you read Association communications, review information on your Association’s website, and/or attend Board and Annual Meetings for your CommunityHammersmith has partnered with your Community to resolve the needed repairsRegards, Hammersmith Management, Inc

The Window Glass Replacement Project at the *** *** was initiated by the Infrastructure Committee at this building during July Window and window glass replacements are homeowner responsibilities and this project was launched to help residents achieve economies of scale in replacing
broken, cracked and foggy windowsThe cost of replacing a piece of glass (per the vendor) is approximately $per sqfoot, excluding staging and measuring costpieces of glass were replaced during this project and the committee negotiated price with the vendor which was just under $60/sq ft, excluding staging and measuring costIn addition to this good rate the Association made an amount of $10,Association funds available for the staging of this projectInitially an estimate was sent out to homeowners to give them an idea of the cost they were to expectThis was clearly stated as an estimated amountThe final cost was about $per square foot higherThese cost parameter was set up by the members of the infrastructure committeeDuring conversations pertaining to this matter *** *** was repeatedly invited to committee meetings since this is where and when the decision makers for this project gets togetherShe has not yet attended any of the meetingsThe next meeting is scheduled for May 9, and the committee will be discussing a refund to members since all funds for this project will be collected and it is expected that there might be slight surplusAll committee meetings are open for members to attend.Sincerely,Hammersmith Management, Inc

Dear Mr***, Thank you for the feedbackThe Community Manager is continuing to research your issue regarding the shared well, however it will need to go before the Association’s Water Rights AttorneyThe Association has approved joint use agreements in the past if they are inclusive of
specific provisions, which include a clause stating that the Association is not a party to the agreement and undertakes no liability or responsibility whatsoeverIn addition, the agreement should have it stated that the Association approves the agreement only for the limited purpose of assuring the Office of the Colorado State Engineer that the Association believes that the agreement is consistent with the augmentation planThe agreement is between the owners, and the Association is not a party to the agreementIt is up to the owners of the lots to resolve the issueThe Community Manager will be in touch after conferring with the attorney to let you know what, if any, participation the Association has in this matterThe Association will complete a sewer clean-out checklist, free of charge, when requested by the seller, to pump and empty the septic system, at which time the standard sewer pump-out charges still applyPlease have the current owner contact the office to request this serviceLead time is typically 2-days, weather pendingThank you for your patience, and please speak to the Community Manager if you have any additional questionsRegards, Hammersmith Management, Inc., managing agent for the Association

Dear Homeowner, Thank you for writingIt is the title company’s responsibility to disclose the HOA upon closing and to request a status letterThe title company failed to do this procedure. You are correct that there was not a document signed at closing, as this document is included in a
status letter, which the title company never requestedHammersmith did send a status letter in May to the title company for payment, and in August 2014, they paid the account through April At that time, you were notified by Hammersmith and the title company that there was a HOA to be paidYou should have started paying as of May 1, but you failed to make any payments until October 23, When you made this payment, it paid the account through September The current balance on the account has nothing to do with the closing issue from There is a balance on the account because payments have not been made on timeYour assessment is due on the 1st of every monthThe only way to avoid late charges, attorney fees, and collections fees is to pay your assessment on time, every monthOnce your account has a past-due balance, we follow your Association’s Collection PolicyUnder that policy, your account is now at your Association’s Attorney for collectionYou are encouraged to contact *** office at *** to arrange for paymentSincerely, Hammersmith Management, Inc

Initial Business Response /* (1000, 6, 2015/10/21) */
Dear Ms*** and the Revdex.com,
As of October 12, 2015, the 401(k) distribution is complete and is no longer with Hammersmith Management's retirement planThe first reason for the delay was Ms*** sent her original request to the
Accounting department instead of Human ResourcesThe second reason was the outside administrator required the completion of a new form, which was a new processSupporting documentation is attachedHammersmith Management did everything possible to ensure this distribution was completed in a timely matter, and we always strive to provide our employees and clients, both current and former, with Platinum Service
Thank you,
Hammersmith Management, Inc

Initial Business Response /* (1000, 6, 2015/10/20) */
Dear Homeowner,
On behalf of Hammersmith Management, we are sorryYour account has been refunded as of October 20, 2015, and you will receive a check in the mail soon
As an explanation of what happened, please know that Payment Plans are for
a specific period of time and do not automatically extend past the agreed upon time periodIn your case, your Payment Plan ended in Your total Assessment was charged in January We then worked with you to refund the total amount and sa Payment Plan to collect the Assessment payments throughout instead of all at onceThe employee who administered your Payment Plan has since left our company, and unfortunately, that is how the 5th payment was made in errorWe are sorry, and we are making it right by refunding $
If we can be of further assistance, please contact Client Services at *** or ***@eHammersmith.com
Thank you,
Hammersmith Management, Inc

Revdex.com:
the address is *** *** *** *** ***
Sincerely,
*** ***

Dear Homeowner: Thank you for writingAs you know, Hammersmith has been working closely with each Homeowner involved and already corrected the damage for the Homeowner that cooperated in our efforts to resolve the issueWe have deployed our resources several times and presented solutionsWe
offered settlement on two (2) separate occasions, including a reputable contractor that can remedy your basement for the agreed upon priceIt is inaccurate to say Hammersmith Team Members haven’t communicated, as our call and email systems clearly show communications every month for the past twelve (12) monthsIn addition, members of our team who manage insurance claims have visited your home and communicated with you in person on three (3) occasions, a Director of Community Association Services has attended several meetings with you (the most recent was May 19, 2016), and a check for the full amount was mailed to you on May 25, In fact, at your request, you had a phone call with Hammersmith executives on June 20, We have attempted to resolve the situation several times, and we look forward to a resolutionRegards, Hammersmith Management, Inc

Initial Business Response /* (1000, 6, 2015/08/25) */
Dear Homeowner,
Thank you for the feedbackIn accordance with your Association's Collection Policy, your account was placed in Attorney status for non-payment of your Homeowners AssessmentsYou were notified of non-payment via five
certified letters over the past five monthsYou last accessed your account online on July 14, and made a partial paymentAt that time you could view the account balance
You have not been charged attorney fees as of this writingIf you pay your Homeowners Assessment before the due date each month, you will not be charged late or collection feesPlease note that you currently have a balance due on your account, as you discussed payment of that balance with your Community Manager on August 20, We recommend paying the balance due immediately to avoid associated past due fees
You may contact *** Management at or ***@eHammersmith.com
Thank you,
*** Management, Inc
Initial Consumer Rebuttal /* (3000, 8, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My complaint is not about ***'s decision to pursue additional recourse for payment, but rather the highly disorganized and unprofessional execution of that process including repeated accounting, legal, and communication failures on the part of ***
*** placed my account under a lock that prohibited *** staff from doing or saying anything other than to refer me to their attorney*** also failed to notify the attorneySo when I called the attorney as instructed, I was referred back To ***I had to go back and forth, calling *** and the attorney repeatedly with no one able to tell me anything because *** had locked my account and failed to provide any information as to whyI ended up going back and forth four times before the attorney finally pushed *** hard enough to get them to follow up with me
During my fourth call to *** in which I was referred back to the attorney, I requested contact information for the HOA managerI was denied but allowed to leave a messageWhen he followed up, I explained the situation and he said "it's not my fault you can't pay your dues on time." Again, the problem was never payment, which I explained respectfully and offered to make right repeatedlyHe was also rude and dismissive when I asked to be contacted directly should any issues arise in the future, due to problems with certified mail delivery in my apartment building
In their response, *** indicates that I last logged into my account in mid-July and that I could have viewed my account balance thenThat is incorrect on both countsFirst, my bank recorded a payment to *** through the website in AugustSecond, my association website does not allow me to view account balance informationThere is a form I can fill out to request a balance notification but it is not available on the siteI have provided a screenshot of that form for referenceSince I was not receiving the certified letters they were sending to my apartment building, which I also explained several times to ***, I did not realize there was an account issue or any reason to request a balanceIt is not *** procedure to provide any other notification, including a standard letter, express mail letter, phone call, or email despite all of that contact information being available for my account
Their response also recommends immediate paymentI have also attempted thatHowever their online payment system was down (their customer service personnel indicated that they were having trouble with a new payment system) and they could not accept a one time payment over the phoneI put a check in the mail that day for the full amount dueI would be pleased to make a one-time payment immediately, should that option become available again, and would only ask that the mailed check be voided upon receipt
It took a week and a dozen phone calls, and me refusing to take repeated no's from ***, just to find out what I owed so I could pay it*** has repeatedly failed to even recognize my complaint, as is evident again in their responseFor that reason I do not accept their responseIt was only after great effort energy and time on my part that they even made it possible for me to determine the issue and take steps to resolve it
It remains my hope that *** will begin to take my concerns here seriously, as well as my request for a more rigorous approach to any future communicationThank you
Final Consumer Response /* (4200, 16, 2015/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would ask at this point for a member of the Revdex.com staff to review this exchange and make a determination as to misconduct by ***, as I believe it is now evident the respondent's answers are unresponsive
This paragraph from the respondent's answer is especially important:
"Your account was locked as soon as it was handed over to the attorney, as is our policyThere may be additional processing time once it is out of our hands and with the attorney, but that is beyond ***'s control."
If that is in fact *** policy, then ***'s conduct regarding my account was in violation of that policyMy account was locked but NOT handed over to the attorneyThat's why I had to make a dozen phone calls back and forth between *** and the attorney
I called the attorney repeatedly and was told repeatedly that they had no file for me, no information on my account, nothing at all they could tell meThat's why I filed a Revdex.com complaintThe respondent statement here that my account was locked "as soon as it was handed over" is false, which is verifiable by ***'s own records
The phrase "there may be additional processing time once it is out of our hands" is also a deceptionWhen I finally did get through to someone at ***, which took considerable effort and was a significant inconvenience during the work week, I was able to pay off my outstanding dues and additional *** fees with no involvement by the attorney
I have reviewed my association's governing documents and found no policy authorizing the respondent to lock member accounts prior to their being delivered to the association attorneyI would welcome a specific reference to language referred to by the respondent
Barring a specific and compelling citation in the association governing documents, I would ask that Revdex.com staff review this case at this point to make a determination as to misconductThe respondent has confirmed that their conduct regarding my account was in violation of their policyThey have not disputed the facts as I have presented themThey have compounded their professional misconduct by making several factually incorrect or misleading statements in this and other responses to my complaintI would ask that their Revdex.com rating be amended to reflect thisThank you
Final Business Response /* (4000, 18, 2015/09/30) */
Dear Homeowner,
We apologize for your frustrationWe have followed all policies and procedures of your Association's Collection Policy (attached)Once your account is delinquent, there are specific steps we must followIt is your responsibility to pay your Homeowners Assessment
If you pay your Homeowners Assessment before the due date each month, you will not be charged late or collection feesYour payment is due on the 1st of each month
Thank you,
*** Management, Inc

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