Initial Business Response /* (1000, 6, 2015/11/12) */
Dear Homeowner,
Thank you for the feedback. We believe there was a miscommunication. [redacted] Homeowners were given a choice to be included with the Hammersmith-organized hail storm repairs or opt out of these organized repairs and...
make repairs on their own. Our records show that you opted out of the organized repairs. In order to clear the hail damage charges on your account, you must provide a receipt as proof that you completed your repairs. You have already been in contact with our Client Services Team, and you will receive this same message from them as well. Please email the receipt to [redacted]@eHammersmith.com or fax to XXX-XXX-XXXX with ATTN: Accounts Receivable. Please ensure that your name and address are on the document so that we can properly facilitate your request. We apologize for the misunderstanding and look forward to a resolution.
Thank you,
Hammersmith Management, Inc.
Initial Consumer Rebuttal /* (2000, 8, 2015/11/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your intervention. Hammersmith was difficult to deal with until I contacted youm
Dear Homeowner: Thank you for writing. As you know, Hammersmith has been working closely with each Homeowner involved and already corrected the damage for the Homeowner that cooperated in our efforts to resolve the issue. We have deployed our resources several times and presented solutions. We...
offered settlement on two (2) separate occasions, including a reputable contractor that can remedy your basement for the agreed upon price. It is inaccurate to say Hammersmith Team Members haven’t communicated, as our call and email systems clearly show communications every month for the past twelve (12) months. In addition, members of our team who manage insurance claims have visited your home and communicated with you in person on three (3) occasions, a Director of Community Association Services has attended several meetings with you (the most recent was May 19, 2016), and a check for the full amount was mailed to you on May 25, 2016. In fact, at your request, you had a phone call with Hammersmith executives on June 20, 2016. We have attempted to resolve the situation several times, and we look forward to a resolution. Regards, Hammersmith Management, Inc.
Dear [redacted], Thank you for writing. We are glad that the current issue at hand has been resolved, as you noted on your response dated 8.28.17 (attached). Attached you will also find the Maintenance Responsibility for your lot. For future reference, please note that the shrub bed areas are...
Homeowner responsibility, as designated on the map. Thank you, The Team at Hammersmith®
Greetings,Can a Revdex.com representative please reach out to Ms. [redacted] and request the address of the unit she's referring to? We could not locate a "[redacted]" in our system with a [redacted] mailing address, and we want to be sure that the information we provide her is...
Initial Business Response /* (1000, 6, 2015/11/12) */
Dear Homeowner,
Thank you for the feedback. We believe there was a miscommunication. [redacted] Homeowners were given a choice to be included with the Hammersmith-organized hail storm repairs or opt out of these organized repairs and...
make repairs on their own. Our records show that you opted out of the organized repairs. In order to clear the hail damage charges on your account, you must provide a receipt as proof that you completed your repairs. You have already been in contact with our Client Services Team, and you will receive this same message from them as well. Please email the receipt to [redacted]@eHammersmith.com or fax to XXX-XXX-XXXX with ATTN: Accounts Receivable. Please ensure that your name and address are on the document so that we can properly facilitate your request. We apologize for the misunderstanding and look forward to a resolution.
Thank you,
Hammersmith Management, Inc.
Initial Consumer Rebuttal /* (2000, 8, 2015/11/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your intervention. Hammersmith was difficult to deal with until I contacted youm
Dear Homeowner: Thank you for writing. As you know, Hammersmith has been working closely with each Homeowner involved and already corrected the damage for the Homeowner that cooperated in our efforts to resolve the issue. We have deployed our resources several times and presented solutions. We...
offered settlement on two (2) separate occasions, including a reputable contractor that can remedy your basement for the agreed upon price. It is inaccurate to say Hammersmith Team Members haven’t communicated, as our call and email systems clearly show communications every month for the past twelve (12) months. In addition, members of our team who manage insurance claims have visited your home and communicated with you in person on three (3) occasions, a Director of Community Association Services has attended several meetings with you (the most recent was May 19, 2016), and a check for the full amount was mailed to you on May 25, 2016. In fact, at your request, you had a phone call with Hammersmith executives on June 20, 2016. We have attempted to resolve the situation several times, and we look forward to a resolution. Regards, Hammersmith Management, Inc.
Dear [redacted], Thank you for writing. We are glad that the current issue at hand has been resolved, as you noted on your response dated 8.28.17 (attached). Attached you will also find the Maintenance Responsibility for your lot. For future reference, please note that the shrub bed areas are...
Homeowner responsibility, as designated on the map. Thank you, The Team at Hammersmith®
Greetings,Can a Revdex.com representative please reach out to Ms. [redacted] and request the address of the unit she's referring to? We could not locate a "[redacted]" in our system with a [redacted] mailing address, and we want to be sure that the information we provide her is...
accurate.Regards,Hammersmith Management, Inc.