*** and ***,As you know from our correspondence over the last week, we are aware of the repair situation at your home and working with the vendor (*** ***) and the Board of Directors at your Community to get it repaired as soon as possibleBecause any repair costing more than $
requires prior Board approval (per Hammersmith's management agreement with your Community), they must be involved in the process as wellCurrently we are awaiting an estimate to submit to the Board, and when and it it is approved by the Board, then we can move forward with the repairsAlso please be advised that the necessary parts for the repair must be fabricated, which also takes time.We apologize that the process is taking longer than you would like, but please know that we are following proper protocol and making every attempt to keep you both updated as new developments arise.Sincerely,Hammersmith Management, Inc
Dear Homeowner, Thank you for the feedbackAs of this writing, your Community’s Manager, Director, and the Marketing Manager have had a telephone conference call with you about this issueWe hope we were able to answer all of your questions regarding the repairs at your unit in Crescent Ridge and
each party’s responsibilitiesThe contractor has been in touch with you regarding an estimated time of completion for the siding repairs and trim paintingRegarding the water spigot (which was determined to be the responsibility of each Homeowner), we recommended another contractor to you, or you can use the contractor that is already scheduledThanks again for writing, and we look forward to being of service to you and your Community againHammersmith Management, Inc
Complaint: ***I am rejecting this response because: The issue and lien were brought about last years payments (2016) The original documentation of both ledgers as well as the attorneys letters said that I was delinquent from last years paymentsAttached are the checks that said the payments were delivered However the lien was not releasedAlso I had paid an additional $that was not credited towards the payments Hence why there was no payment for the first HOA fee due for Hammersmith never credited my account for that.Also, as you can see in the ledger that is attached they they charged me late fees, lien fees, as well as attorney fees for things that were already paid in I HAVE NOT received ANY notification from Hammersmith saying that the lien has been lifted, my account has been credited for with the additional $from Furthermore I have NEVER received any notice that the late fees or late interest fees from have been removed either! I had not paid the second HOA due for because that had ONLY occurred since this process began with hammersmith and their attorneys And they had not yet credited the $towards the first payment of The payment for the HOA is $ So for the first payment I SHOULD only had to have paid $ However, No credit was EVER given although they had deposited it into their account Proof of that is also attached.Hammersmith has sense placed a second lien on my house even though the payments were clearly given They have also hired an attorney who they never communicate withand or who never communicated any details with me! The right hand does not know what the left hand is doing. THEREFORE:Hammersmith should credit my account with with my payments They should ALSO remove any liens, late fees, or interest fees FURTHERMORE, they should credit with the additional $that I overpaid last year, and remove any late fees, penalty fees, liens, and now attorney fees They also need to give me a WRITTEN copy of all of this! I will be MORE than happy to pay the 2nd payment of $towards the HOA, but after all of this JUNK that they have put me through, I believe it be in their best interest to WAVE all of fees as well They should also get the attorneys off of the case since EVERYThing for was already paid! They have Sincerely,*** ***
Initial Business Response /* (1000, 6, 2015/08/25) */
Dear Homeowner,
Thank you for the feedbackIn accordance with your Association's Collection Policy, your account was placed in Attorney status for non-payment of your Homeowners AssessmentsYou were notified of non-payment via five
certified letters over the past five monthsYou last accessed your account online on July 14, and made a partial paymentAt that time you could view the account balance
You have not been charged attorney fees as of this writingIf you pay your Homeowners Assessment before the due date each month, you will not be charged late or collection feesPlease note that you currently have a balance due on your account, as you discussed payment of that balance with your Community Manager on August 20, We recommend paying the balance due immediately to avoid associated past due fees
You may contact *** Management at or ***@eHammersmith.com
Thank you,
*** Management, Inc
Initial Consumer Rebuttal /* (3000, 8, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My complaint is not about ***'s decision to pursue additional recourse for payment, but rather the highly disorganized and unprofessional execution of that process including repeated accounting, legal, and communication failures on the part of ***
*** placed my account under a lock that prohibited *** staff from doing or saying anything other than to refer me to their attorney*** also failed to notify the attorneySo when I called the attorney as instructed, I was referred back To ***I had to go back and forth, calling *** and the attorney repeatedly with no one able to tell me anything because *** had locked my account and failed to provide any information as to whyI ended up going back and forth four times before the attorney finally pushed *** hard enough to get them to follow up with me
During my fourth call to *** in which I was referred back to the attorney, I requested contact information for the HOA managerI was denied but allowed to leave a messageWhen he followed up, I explained the situation and he said "it's not my fault you can't pay your dues on time." Again, the problem was never payment, which I explained respectfully and offered to make right repeatedlyHe was also rude and dismissive when I asked to be contacted directly should any issues arise in the future, due to problems with certified mail delivery in my apartment building
In their response, *** indicates that I last logged into my account in mid-July and that I could have viewed my account balance thenThat is incorrect on both countsFirst, my bank recorded a payment to *** through the website in AugustSecond, my association website does not allow me to view account balance informationThere is a form I can fill out to request a balance notification but it is not available on the siteI have provided a screenshot of that form for referenceSince I was not receiving the certified letters they were sending to my apartment building, which I also explained several times to ***, I did not realize there was an account issue or any reason to request a balanceIt is not *** procedure to provide any other notification, including a standard letter, express mail letter, phone call, or email despite all of that contact information being available for my account
Their response also recommends immediate paymentI have also attempted thatHowever their online payment system was down (their customer service personnel indicated that they were having trouble with a new payment system) and they could not accept a one time payment over the phoneI put a check in the mail that day for the full amount dueI would be pleased to make a one-time payment immediately, should that option become available again, and would only ask that the mailed check be voided upon receipt
It took a week and a dozen phone calls, and me refusing to take repeated no's from ***, just to find out what I owed so I could pay it*** has repeatedly failed to even recognize my complaint, as is evident again in their responseFor that reason I do not accept their responseIt was only after great effort energy and time on my part that they even made it possible for me to determine the issue and take steps to resolve it
It remains my hope that *** will begin to take my concerns here seriously, as well as my request for a more rigorous approach to any future communicationThank you
Final Consumer Response /* (4200, 16, 2015/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would ask at this point for a member of the Revdex.com staff to review this exchange and make a determination as to misconduct by ***, as I believe it is now evident the respondent's answers are unresponsive
This paragraph from the respondent's answer is especially important:
"Your account was locked as soon as it was handed over to the attorney, as is our policyThere may be additional processing time once it is out of our hands and with the attorney, but that is beyond ***'s control."
If that is in fact *** policy, then ***'s conduct regarding my account was in violation of that policyMy account was locked but NOT handed over to the attorneyThat's why I had to make a dozen phone calls back and forth between *** and the attorney
I called the attorney repeatedly and was told repeatedly that they had no file for me, no information on my account, nothing at all they could tell meThat's why I filed a Revdex.com complaintThe respondent statement here that my account was locked "as soon as it was handed over" is false, which is verifiable by ***'s own records
The phrase "there may be additional processing time once it is out of our hands" is also a deceptionWhen I finally did get through to someone at ***, which took considerable effort and was a significant inconvenience during the work week, I was able to pay off my outstanding dues and additional *** fees with no involvement by the attorney
I have reviewed my association's governing documents and found no policy authorizing the respondent to lock member accounts prior to their being delivered to the association attorneyI would welcome a specific reference to language referred to by the respondent
Barring a specific and compelling citation in the association governing documents, I would ask that Revdex.com staff review this case at this point to make a determination as to misconductThe respondent has confirmed that their conduct regarding my account was in violation of their policyThey have not disputed the facts as I have presented themThey have compounded their professional misconduct by making several factually incorrect or misleading statements in this and other responses to my complaintI would ask that their Revdex.com rating be amended to reflect thisThank you
Final Business Response /* (4000, 18, 2015/09/30) */
Dear Homeowner,
We apologize for your frustrationWe have followed all policies and procedures of your Association's Collection Policy (attached)Once your account is delinquent, there are specific steps we must followIt is your responsibility to pay your Homeowners Assessment
If you pay your Homeowners Assessment before the due date each month, you will not be charged late or collection feesYour payment is due on the 1st of each month
Thank you,
*** Management, Inc
Dear Homeowner, Thank you for writingHammersmith is your Association’s managing agent, and we follow the governing documents of your CommunityYour bill is correctThe assessments for your Community are based on allocated interest85% of your monthly dues is unit square footage in relation to
total square footage and 15% of your monthly dues is based on the garagesThe Special Assessment that the Board passed was for repairs to the balconiesBecause the Special Assessment is for the buildings and not the garages, the allocated interest of your unit is calculated at 100% instead of 85%If you have further questions, please contact Client Services at ###-###-####We are happy to helpRegards, Hammersmith Management, Inc
Dear Homeowner,Thank you for writingWe apologize for your frustrationWhen a change in management occurs, it can delay processesWe no longer manage your Community as of May 31, Your refund check was signed by your Board of Directors and was returned to Hammersmith by your Board of
Directors on August 25, 2016, and we mailed it to you on the same day, August 25, (yesterday, as of this writing)The refund will reach you soon.Regards,Hammersmith Management, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:Hammersmith Management Group appears to have not even read my complaintThey made no effort to address the offensively short corrective period, the delay in sending the letter or the failure to contact us prior to threatening to fine us.I would ask that the Revdex.com escalate this complaint as Hammersmith Management Group appears to not be taking this seriously
Sincerely,
*** ***
Initial Business Response /* (1000, 6, 2015/12/10) */
Dear Homeowner,
Thank you for the feedbackYou must pay your Assessments on time in order to avoid delinquency, late fees or lien filingsWhen you did not pay your Assessments on time, the Association attempted to collect the past due amount
via letters in August, September, and OctoberThe Board of Directors for your Community denied your request to waive your late fees, but did waive the interest on the late feesHammersmith Management operates under the direction of your BoardPlease read and review your Association's Rules & Regulations and Collections Policy, which is posted on your Community's website
Hammersmith Management, Inc
Initial Consumer Rebuttal /* (3000, 8, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received the letter of Intent to Lien on October 15th and the date on the letter is October In the letter the letter states the following; "If payment in full has already been sent, please disregard this letter" My payment was sent on October and is proven in bank statements I provided to Hammer SmithI understand I was initially late in paying my dues and I take responsibility for all the late fees, I never asked for any of these to be waived nor any interest What I do ask is that the association honor their own rules and regulationsIn addition I have attached the policy in regards to late assessments and according to the policy, an account is delinquent beginning July and after days an account is considered for collection, well July to August is days, August to September is another 30, that is days and I paid my assessments on October 1, so where is the days? This policy is outlined in I demand that the association accept my payment in full that includes late fees and interest and omit all charges associated with the Intent to Lien outlined in the letter dated October 5,
Final Business Response /* (4000, 10, 2015/12/18) */
Dear Homeowner,
This is a Board decisionHammersmith Management operates under the direction of your Board of Directors for your AssociationIf you wish to have the Board review your case, we recommend that you attend your next Board Meeting
Hammersmith Management, Inc
Hello again ***, As you know from emails exchanged today, we spoke to your Community Manager and read the notes from six of the representatives you spoke to on the phoneIt sounds like the owner of the unit was able to grant you access todayWe;re so happy to hear thatAs you also know, we
don’t have unit keys readily availableKeys must be ordered by the individual unit owners, through your ManagerPlease know, we are contractually obligated to operate by the governing documents of the Association, as we are the managing agent for the Association Two of the calls were disconnected by our representatives because of the use of foul language and yellingEach time, the representative issued a warning before actually disconnectingWe focus on solving issues, and a calm discussion usually leads to a quicker solutionThank you again for writing
Greetings Mrs***,We apologize for your frustrations regarding the concrete work that needs done at your unitYour Community's Association Business Manager, *** ***, has advised that he's spoken with your daughter, ***, regarding the Willow Trace Board of Director's decision to
undertake driveway work beginning in He noted that *** accepted this resolution and that she would be back in touch with us about an estimated date of completion in the Spring.Regards,Hammersmith Management, Inc
Dear Mr***, Thank you for the feedbackThe Community Manager is continuing to research your issue regarding the shared well, however it will need to go before the Association’s Water Rights AttorneyThe Association has approved joint use agreements in the past if they are inclusive of
specific provisions, which include a clause stating that the Association is not a party to the agreement and undertakes no liability or responsibility whatsoeverIn addition, the agreement should have it stated that the Association approves the agreement only for the limited purpose of assuring the Office of the Colorado State Engineer that the Association believes that the agreement is consistent with the augmentation plan The agreement is between the owners, and the Association is not a party to the agreementIt is up to the owners of the lots to resolve the issueThe Community Manager will be in touch after conferring with the attorney to let you know what, if any, participation the Association has in this matterThe Association will complete a sewer clean-out checklist, free of charge, when requested by the seller, to pump and empty the septic system, at which time the standard sewer pump-out charges still applyPlease have the current owner contact the office to request this serviceLead time is typically 2-days, weather pendingThank you for your patience, and please speak to the Community Manager if you have any additional questionsRegards, Hammersmith Management, Inc., managing agent for the Association
?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11235893, and find that this resolution is satisfactory to me
Sincerely,
*** ***
?
Dear Homeowner, Thank you for the feedbackAs of this writing, your Community’s Manager, Director, and the Marketing Manager have had a telephone conference call with you about this issueWe hope we were able to answer all of your questions regarding the repairs at your unit in Crescent Ridge and
each party’s responsibilitiesThe contractor has been in touch with you regarding an estimated time of completion for the siding repairs and trim paintingRegarding the water spigot (which was determined to be the responsibility of each Homeowner), we recommended another contractor to you, or you can use the contractor that is already scheduledThanks again for writing, and we look forward to being of service to you and your Community againHammersmith Management, Inc
Ms***, After communicating with your Community’s Manager and our Client Services Team, we’ve determined the following: First, we’d like to clarify that we are not including Homeowners with P.Oboxes in that “non-owner occupied” figureWe apologize if the opposite was communicated to you, and we’ve followed up with our Client Services Team regarding the matterAdditionally, we’ve verified that of the Units within your Community, units are occupied by the owner as their primary residence and are occupied by rentersThat brings the percentage of owner-occupied units to 45.34%, with rental units making up the remaining 54.66% Regarding the 33% figure you’ve referenced receiving, we’ve identified that a connectivity issue between our accounting software and one of our databases resulted in our Client Services Team receiving incorrect dataUnfortunately this was an issue that impacted multiple Communities within our system, but now that it’s been discovered, all of that data is being audited manually moving forwardWe appreciate you bringing it to our attention, and apologize again that you were given incorrect information Regards, Hammersmith Management, Inc?
Greetings,Can a Revdex.com representative please reach out to Ms*** and request the address of the unit she's referring to? We could not locate a "*** ***" in our system with a *** mailing address, and we want to be sure that the information we provide her is
accurate.Regards,Hammersmith Management, Inc
Dear ***, Thank you for writingWe are glad that the current issue at hand has been resolved, as you noted on your response dated (attached)Attached you will also find the Maintenance Responsibility for your lotFor future reference, please note that the shrub bed areas are
Homeowner responsibility, as designated on the mapThank you, The Team at Hammersmith®
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
?
Complaint: ***
I am rejecting this response because: The area where the shrubs are is not included on the map and according to number in the bottom of the map all landscape edging on Homeowner's property outside of rear yard is to be HOA responsibilityThat is wher the shrubs are, on the edging outside of the of rear yard.? outside of the rear yard.? ?
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: That's not even close to good enough
Sincerely,
*** and *** ***
*** and ***,As you know from our correspondence over the last week, we are aware of the repair situation at your home and working with the vendor (*** ***) and the Board of Directors at your Community to get it repaired as soon as possibleBecause any repair costing more than $
requires prior Board approval (per Hammersmith's management agreement with your Community), they must be involved in the process as wellCurrently we are awaiting an estimate to submit to the Board, and when and it it is approved by the Board, then we can move forward with the repairsAlso please be advised that the necessary parts for the repair must be fabricated, which also takes time.We apologize that the process is taking longer than you would like, but please know that we are following proper protocol and making every attempt to keep you both updated as new developments arise.Sincerely,Hammersmith Management, Inc
Dear Homeowner, Thank you for the feedbackAs of this writing, your Community’s Manager, Director, and the Marketing Manager have had a telephone conference call with you about this issueWe hope we were able to answer all of your questions regarding the repairs at your unit in Crescent Ridge and
each party’s responsibilitiesThe contractor has been in touch with you regarding an estimated time of completion for the siding repairs and trim paintingRegarding the water spigot (which was determined to be the responsibility of each Homeowner), we recommended another contractor to you, or you can use the contractor that is already scheduledThanks again for writing, and we look forward to being of service to you and your Community againHammersmith Management, Inc
Complaint: ***I am rejecting this response because: The issue and lien were brought about last years payments (2016) The original documentation of both ledgers as well as the attorneys letters said that I was delinquent from last years paymentsAttached are the checks that said the payments were delivered However the lien was not releasedAlso I had paid an additional $that was not credited towards the payments Hence why there was no payment for the first HOA fee due for Hammersmith never credited my account for that.Also, as you can see in the ledger that is attached they they charged me late fees, lien fees, as well as attorney fees for things that were already paid in I HAVE NOT received ANY notification from Hammersmith saying that the lien has been lifted, my account has been credited for with the additional $from Furthermore I have NEVER received any notice that the late fees or late interest fees from have been removed either! I had not paid the second HOA due for because that had ONLY occurred since this process began with hammersmith and their attorneys And they had not yet credited the $towards the first payment of The payment for the HOA is $ So for the first payment I SHOULD only had to have paid $ However, No credit was EVER given although they had deposited it into their account Proof of that is also attached.Hammersmith has sense placed a second lien on my house even though the payments were clearly given They have also hired an attorney who they never communicate withand or who never communicated any details with me! The right hand does not know what the left hand is doing. THEREFORE:Hammersmith should credit my account with with my payments They should ALSO remove any liens, late fees, or interest fees FURTHERMORE, they should credit with the additional $that I overpaid last year, and remove any late fees, penalty fees, liens, and now attorney fees They also need to give me a WRITTEN copy of all of this! I will be MORE than happy to pay the 2nd payment of $towards the HOA, but after all of this JUNK that they have put me through, I believe it be in their best interest to WAVE all of fees as well They should also get the attorneys off of the case since EVERYThing for was already paid! They have Sincerely,*** ***
Initial Business Response /* (1000, 6, 2015/08/25) */
Dear Homeowner,
Thank you for the feedbackIn accordance with your Association's Collection Policy, your account was placed in Attorney status for non-payment of your Homeowners AssessmentsYou were notified of non-payment via five
certified letters over the past five monthsYou last accessed your account online on July 14, and made a partial paymentAt that time you could view the account balance
You have not been charged attorney fees as of this writingIf you pay your Homeowners Assessment before the due date each month, you will not be charged late or collection feesPlease note that you currently have a balance due on your account, as you discussed payment of that balance with your Community Manager on August 20, We recommend paying the balance due immediately to avoid associated past due fees
You may contact *** Management at or ***@eHammersmith.com
Thank you,
*** Management, Inc
Initial Consumer Rebuttal /* (3000, 8, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My complaint is not about ***'s decision to pursue additional recourse for payment, but rather the highly disorganized and unprofessional execution of that process including repeated accounting, legal, and communication failures on the part of ***
*** placed my account under a lock that prohibited *** staff from doing or saying anything other than to refer me to their attorney*** also failed to notify the attorneySo when I called the attorney as instructed, I was referred back To ***I had to go back and forth, calling *** and the attorney repeatedly with no one able to tell me anything because *** had locked my account and failed to provide any information as to whyI ended up going back and forth four times before the attorney finally pushed *** hard enough to get them to follow up with me
During my fourth call to *** in which I was referred back to the attorney, I requested contact information for the HOA managerI was denied but allowed to leave a messageWhen he followed up, I explained the situation and he said "it's not my fault you can't pay your dues on time." Again, the problem was never payment, which I explained respectfully and offered to make right repeatedlyHe was also rude and dismissive when I asked to be contacted directly should any issues arise in the future, due to problems with certified mail delivery in my apartment building
In their response, *** indicates that I last logged into my account in mid-July and that I could have viewed my account balance thenThat is incorrect on both countsFirst, my bank recorded a payment to *** through the website in AugustSecond, my association website does not allow me to view account balance informationThere is a form I can fill out to request a balance notification but it is not available on the siteI have provided a screenshot of that form for referenceSince I was not receiving the certified letters they were sending to my apartment building, which I also explained several times to ***, I did not realize there was an account issue or any reason to request a balanceIt is not *** procedure to provide any other notification, including a standard letter, express mail letter, phone call, or email despite all of that contact information being available for my account
Their response also recommends immediate paymentI have also attempted thatHowever their online payment system was down (their customer service personnel indicated that they were having trouble with a new payment system) and they could not accept a one time payment over the phoneI put a check in the mail that day for the full amount dueI would be pleased to make a one-time payment immediately, should that option become available again, and would only ask that the mailed check be voided upon receipt
It took a week and a dozen phone calls, and me refusing to take repeated no's from ***, just to find out what I owed so I could pay it*** has repeatedly failed to even recognize my complaint, as is evident again in their responseFor that reason I do not accept their responseIt was only after great effort energy and time on my part that they even made it possible for me to determine the issue and take steps to resolve it
It remains my hope that *** will begin to take my concerns here seriously, as well as my request for a more rigorous approach to any future communicationThank you
Final Consumer Response /* (4200, 16, 2015/09/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would ask at this point for a member of the Revdex.com staff to review this exchange and make a determination as to misconduct by ***, as I believe it is now evident the respondent's answers are unresponsive
This paragraph from the respondent's answer is especially important:
"Your account was locked as soon as it was handed over to the attorney, as is our policyThere may be additional processing time once it is out of our hands and with the attorney, but that is beyond ***'s control."
If that is in fact *** policy, then ***'s conduct regarding my account was in violation of that policyMy account was locked but NOT handed over to the attorneyThat's why I had to make a dozen phone calls back and forth between *** and the attorney
I called the attorney repeatedly and was told repeatedly that they had no file for me, no information on my account, nothing at all they could tell meThat's why I filed a Revdex.com complaintThe respondent statement here that my account was locked "as soon as it was handed over" is false, which is verifiable by ***'s own records
The phrase "there may be additional processing time once it is out of our hands" is also a deceptionWhen I finally did get through to someone at ***, which took considerable effort and was a significant inconvenience during the work week, I was able to pay off my outstanding dues and additional *** fees with no involvement by the attorney
I have reviewed my association's governing documents and found no policy authorizing the respondent to lock member accounts prior to their being delivered to the association attorneyI would welcome a specific reference to language referred to by the respondent
Barring a specific and compelling citation in the association governing documents, I would ask that Revdex.com staff review this case at this point to make a determination as to misconductThe respondent has confirmed that their conduct regarding my account was in violation of their policyThey have not disputed the facts as I have presented themThey have compounded their professional misconduct by making several factually incorrect or misleading statements in this and other responses to my complaintI would ask that their Revdex.com rating be amended to reflect thisThank you
Final Business Response /* (4000, 18, 2015/09/30) */
Dear Homeowner,
We apologize for your frustrationWe have followed all policies and procedures of your Association's Collection Policy (attached)Once your account is delinquent, there are specific steps we must followIt is your responsibility to pay your Homeowners Assessment
If you pay your Homeowners Assessment before the due date each month, you will not be charged late or collection feesYour payment is due on the 1st of each month
Thank you,
*** Management, Inc
Dear Homeowner, Thank you for writingHammersmith is your Association’s managing agent, and we follow the governing documents of your CommunityYour bill is correctThe assessments for your Community are based on allocated interest85% of your monthly dues is unit square footage in relation to
total square footage and 15% of your monthly dues is based on the garagesThe Special Assessment that the Board passed was for repairs to the balconiesBecause the Special Assessment is for the buildings and not the garages, the allocated interest of your unit is calculated at 100% instead of 85%If you have further questions, please contact Client Services at ###-###-####We are happy to helpRegards, Hammersmith Management, Inc
Dear Homeowner,Thank you for writingWe apologize for your frustrationWhen a change in management occurs, it can delay processesWe no longer manage your Community as of May 31, Your refund check was signed by your Board of Directors and was returned to Hammersmith by your Board of
Directors on August 25, 2016, and we mailed it to you on the same day, August 25, (yesterday, as of this writing)The refund will reach you soon.Regards,Hammersmith Management, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:Hammersmith Management Group appears to have not even read my complaintThey made no effort to address the offensively short corrective period, the delay in sending the letter or the failure to contact us prior to threatening to fine us.I would ask that the Revdex.com escalate this complaint as Hammersmith Management Group appears to not be taking this seriously
Sincerely,
*** ***
Initial Business Response /* (1000, 6, 2015/12/10) */
Dear Homeowner,
Thank you for the feedbackYou must pay your Assessments on time in order to avoid delinquency, late fees or lien filingsWhen you did not pay your Assessments on time, the Association attempted to collect the past due amount
via letters in August, September, and OctoberThe Board of Directors for your Community denied your request to waive your late fees, but did waive the interest on the late feesHammersmith Management operates under the direction of your BoardPlease read and review your Association's Rules & Regulations and Collections Policy, which is posted on your Community's website
Hammersmith Management, Inc
Initial Consumer Rebuttal /* (3000, 8, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received the letter of Intent to Lien on October 15th and the date on the letter is October In the letter the letter states the following; "If payment in full has already been sent, please disregard this letter" My payment was sent on October and is proven in bank statements I provided to Hammer SmithI understand I was initially late in paying my dues and I take responsibility for all the late fees, I never asked for any of these to be waived nor any interest What I do ask is that the association honor their own rules and regulationsIn addition I have attached the policy in regards to late assessments and according to the policy, an account is delinquent beginning July and after days an account is considered for collection, well July to August is days, August to September is another 30, that is days and I paid my assessments on October 1, so where is the days? This policy is outlined in I demand that the association accept my payment in full that includes late fees and interest and omit all charges associated with the Intent to Lien outlined in the letter dated October 5,
Final Business Response /* (4000, 10, 2015/12/18) */
Dear Homeowner,
This is a Board decisionHammersmith Management operates under the direction of your Board of Directors for your AssociationIf you wish to have the Board review your case, we recommend that you attend your next Board Meeting
Hammersmith Management, Inc
Hello again ***, As you know from emails exchanged today, we spoke to your Community Manager and read the notes from six of the representatives you spoke to on the phoneIt sounds like the owner of the unit was able to grant you access todayWe;re so happy to hear thatAs you also know, we
don’t have unit keys readily availableKeys must be ordered by the individual unit owners, through your ManagerPlease know, we are contractually obligated to operate by the governing documents of the Association, as we are the managing agent for the Association Two of the calls were disconnected by our representatives because of the use of foul language and yellingEach time, the representative issued a warning before actually disconnectingWe focus on solving issues, and a calm discussion usually leads to a quicker solutionThank you again for writing
Greetings Mrs***,We apologize for your frustrations regarding the concrete work that needs done at your unitYour Community's Association Business Manager, *** ***, has advised that he's spoken with your daughter, ***, regarding the Willow Trace Board of Director's decision to
undertake driveway work beginning in He noted that *** accepted this resolution and that she would be back in touch with us about an estimated date of completion in the Spring.Regards,Hammersmith Management, Inc
Dear Mr***, Thank you for the feedbackThe Community Manager is continuing to research your issue regarding the shared well, however it will need to go before the Association’s Water Rights AttorneyThe Association has approved joint use agreements in the past if they are inclusive of
specific provisions, which include a clause stating that the Association is not a party to the agreement and undertakes no liability or responsibility whatsoeverIn addition, the agreement should have it stated that the Association approves the agreement only for the limited purpose of assuring the Office of the Colorado State Engineer that the Association believes that the agreement is consistent with the augmentation plan The agreement is between the owners, and the Association is not a party to the agreementIt is up to the owners of the lots to resolve the issueThe Community Manager will be in touch after conferring with the attorney to let you know what, if any, participation the Association has in this matterThe Association will complete a sewer clean-out checklist, free of charge, when requested by the seller, to pump and empty the septic system, at which time the standard sewer pump-out charges still applyPlease have the current owner contact the office to request this serviceLead time is typically 2-days, weather pendingThank you for your patience, and please speak to the Community Manager if you have any additional questionsRegards, Hammersmith Management, Inc., managing agent for the Association
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11235893, and find that this resolution is satisfactory to me
Sincerely,
*** ***
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Dear Homeowner, Thank you for the feedbackAs of this writing, your Community’s Manager, Director, and the Marketing Manager have had a telephone conference call with you about this issueWe hope we were able to answer all of your questions regarding the repairs at your unit in Crescent Ridge and
each party’s responsibilitiesThe contractor has been in touch with you regarding an estimated time of completion for the siding repairs and trim paintingRegarding the water spigot (which was determined to be the responsibility of each Homeowner), we recommended another contractor to you, or you can use the contractor that is already scheduledThanks again for writing, and we look forward to being of service to you and your Community againHammersmith Management, Inc
Ms***, After communicating with your Community’s Manager and our Client Services Team, we’ve determined the following: First, we’d like to clarify that we are not including Homeowners with P.Oboxes in that “non-owner occupied” figureWe apologize if the opposite was communicated to you, and we’ve followed up with our Client Services Team regarding the matterAdditionally, we’ve verified that of the Units within your Community, units are occupied by the owner as their primary residence and are occupied by rentersThat brings the percentage of owner-occupied units to 45.34%, with rental units making up the remaining 54.66% Regarding the 33% figure you’ve referenced receiving, we’ve identified that a connectivity issue between our accounting software and one of our databases resulted in our Client Services Team receiving incorrect dataUnfortunately this was an issue that impacted multiple Communities within our system, but now that it’s been discovered, all of that data is being audited manually moving forwardWe appreciate you bringing it to our attention, and apologize again that you were given incorrect information Regards, Hammersmith Management, Inc?
Greetings,Can a Revdex.com representative please reach out to Ms*** and request the address of the unit she's referring to? We could not locate a "*** ***" in our system with a *** mailing address, and we want to be sure that the information we provide her is
accurate.Regards,Hammersmith Management, Inc
Dear ***, Thank you for writingWe are glad that the current issue at hand has been resolved, as you noted on your response dated (attached)Attached you will also find the Maintenance Responsibility for your lotFor future reference, please note that the shrub bed areas are
Homeowner responsibility, as designated on the mapThank you, The Team at Hammersmith®
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
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Complaint: ***
I am rejecting this response because: The area where the shrubs are is not included on the map and according to number in the bottom of the map all landscape edging on Homeowner's property outside of rear yard is to be HOA responsibilityThat is wher the shrubs are, on the edging outside of the of rear yard.? outside of the rear yard.? ?
Sincerely,
*** ***