Dear Homeowner, The refund was processed, and has been signed by your (former) Board of Directors for your (former) Association. The check was mailed to your address. Please let us know if you don't receive it. Thank you, [redacted] Management, Inc.
Hi [redacted], Thank you for writing. Per your discussion on December 15th, 2017 with our accounts receivable supervisor, the $100.00 fee was removed and refunded to you by RevoPay at 7:30 a.m. on December 18th, 2017. We are very sorry for the delay in getting the refund to you and are happy the issue...
has been resolved. Thank you, -The Hammersmith® Team
Complaint: [redacted]
I am rejecting this response because: The area where the shrubs are is not included on the map and according to number 4 in the bottom of the map all landscape edging on Homeowner's property outside of rear yard is to be HOA responsibility. That is wher the shrubs are, on the edging outside of the of rear yard. outside of the rear yard.
Sincerely,
[redacted]
Dear [redacted], Thank you for writing. As you know, the Board selected a new entry system. At present, there is a system-wide issue with adding names to the directory, which will be remedied as soon as possible. Your Community Manager spoke with you on August 18, 2017, and agreed to refund your cost...
Complaint: [redacted]
I am rejecting this response because:Hammersmith Management Group appears to have not even read my complaint. They made no effort to address the offensively short corrective period, the delay in sending the letter or the failure to contact us prior to threatening to fine us.I would ask that the Revdex.com escalate this complaint as Hammersmith Management Group appears to not be taking this seriously.
Sincerely,
[redacted]
Ms. [redacted], After communicating with your Community’s Manager and our Client Services Team, we’ve determined the following: First, we’d like to clarify that we are not including Homeowners with P.O. boxes in that “non-owner occupied” figure. We apologize if the opposite was communicated to you, and we’ve followed up with our Client Services Team regarding the matter. Additionally, we’ve verified that of the 408 Units within your Community, 185 units are occupied by the owner as their primary residence and 223 are occupied by renters. That brings the percentage of owner-occupied units to 45.34%, with rental units making up the remaining 54.66%. Regarding the 33% figure you’ve referenced receiving, we’ve identified that a connectivity issue between our accounting software and one of our databases resulted in our Client Services Team receiving incorrect data. Unfortunately this was an issue that impacted multiple Communities within our system, but now that it’s been discovered, all of that data is being audited manually moving forward. We appreciate you bringing it to our attention, and apologize again that you were given incorrect information. Regards, Hammersmith Management, Inc.
Dear Mr. [redacted], The Community Manager followed up with the Association’s Water Rights Attorney, and the Association does not have any participation in the development or separation of a shared well agreement. Shared wells are allowed by the water augmentation plan for [redacted], and the Association does monitor the wells in accordance with the augmentation plan. Thank you, Hammersmith Management, Inc., managing agent for the Association
The Window Glass Replacement Project at the [redacted] was initiated by the Infrastructure Committee at this building during July 2016. Window and window glass replacements are homeowner responsibilities and this project was launched to help residents achieve economies of scale in replacing...
broken, cracked and foggy windows. The normal cost of replacing a piece of glass (per the vendor) is approximately $74 per sq. foot, excluding staging and measuring cost. 76 pieces of glass were replaced during this project and the committee negotiated price with the vendor which was just under $60/sq ft, excluding staging and measuring cost. In addition to this good rate the Association made an amount of $10,000 Association funds available for the staging of this project. Initially an estimate was sent out to homeowners to give them an idea of the cost they were to expect. This was clearly stated as an estimated amount. The final cost was about $2 per square foot higher. These cost parameter was set up by the members of the infrastructure committee. During conversations pertaining to this matter [redacted] was repeatedly invited to committee meetings since this is where and when the decision makers for this project gets together. She has not yet attended any of the meetings. The next meeting is scheduled for May 9, 2017 and the committee will be discussing a refund to members since all funds for this project will be collected and it is expected that there might be slight surplus. All committee meetings are open for members to attend.Sincerely,Hammersmith Management, Inc.
Dear [redacted], As you know, we had been in communication with you about your account, both directly and via the attorney. The two payments you reference have been applied to your account. Since you ceased making payments, your account was turned over to the HOA’s law firm, [redacted], for...
collection. This is your Association’s attorney, not Hammersmith’s, and you should contact their office regarding your account. Thank you, The Team at Hammersmith®
Greetings Mrs. [redacted],We apologize for your frustrations regarding the concrete work that needs done at your unit. Your Community's Association Business Manager, [redacted], has advised that he's spoken with your daughter, [redacted], regarding the Willow Trace Board of Director's decision to...
undertake driveway work beginning in 2017. He noted that [redacted] accepted this resolution and that she would be back in touch with us about an estimated date of completion in the Spring.Regards,Hammersmith Management, Inc.
Hello [redacted], Thank you for writing. Please remember that while you receive communication through Hammersmith, we work on behalf of the Board of Directors of the Association. All decisions and actions, whether contracting services for the community or covenant enforcement steps, are directed by the...
volunteer homeowners who make up the Board of Directors, and the Governing Documents on which your Association was created. As you know, your Association has been in contact with you and your spouse in an effort to facilitate a resolution to the issues raised regarding your Community, neighbors, and vendors. You have received correspondence from both your Association and your Association’s Attorney asking you to cease harassing or in any way contacting vendors who are contracted to work within the Community. Based on recent reports from vendors, and from a video you sent, you have not complied with the Board’s request to stop addressing vendors directly. The Board has also invited you on multiple occasions to discuss your concerns and dispute the violations you have received in person at one of the monthly Board meetings, as is procedure of the Association, but you have not used this outlet. Because of the volume and tone of your communications through the Association’s online portal and Hammersmith’s Community Care Team, your access to the portal will be removed and phone calls will not be returned, except in the event of an emergency involving life safety. This does not affect your ability to make assessment payments, online or through the mail. We have reviewed your allegation that your access to the payment system was denied over the weekend of December 2, 2017. Hammersmith has not and will not make any unauthorized changes to your assessment account. In fact, we see that you did make a payment on December 2, 2017, and can assume from that transaction that you do indeed have access to make payments. Until further notice, we request that any communication that does not involve an immediate threat to life safety be in writing and mailed to Hammersmith for facilitation. This includes any communication you wish to send regarding vendors or alleged violations by others in the Community. Your Board will review the communication and determine whether action or a response is needed. In a good faith effort to stop further escalation of these issues, your Board is waiving the fines mentioned in the November 30, 2017 letter and again invites you to attend the January 23, 2018 Board meeting so that a discussion of everyone’s concerns can be facilitated face-to-face in a constructive way. At this time you may also discuss reestablishing access to the online portal. Please let us know via mail by January 18, 2017 if you will attend this meeting, so that you can be included on the agenda. It is our hope as the managing agent for your Community, that through an open and honest in-person discussion, further action can be avoided. Thank you, The Hammersmith® Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: We were never notified of any change in management. A month for a company to refund something that was promised me that it was never cashed was a direct lie to the customer. Along with a check they cashed and never thought that it belonged to anyone's account. I believe that this still should be documented for future managers looking for someone to manage their property. As companies have started to push off their commitment to customers and never are held accountable for their actions is not acceptable. This is teaching our society to not care if they do not do their job because it doesn't matter in the long run. People and companies should be held accountable and this is why the Revdex.com is around and they should also follow though with their "Better Business" model. Lying to the customer and trying to shift the blame is not acceptable, this is why I am rejecting their response and believe that this should still be documented and posted against Hammersmith.
Sincerely,
[redacted]
Ms. [redacted],Your Community Association Manager, [redacted], has relayed that she contacted you yesterday in regard to your complaint. In that call, she advised you that your landscaping would be assessed during the Spring walk with the [redacted] and the landscaping company as agreed upon at...
the February Board Meeting. This type of project isn't completed during winter months or for individual units, as this isn't a cost-effective approach to maintaining the Community. During the upcoming walk, the landscaper will make the list of items needing to be addressed Community-wide, then make the necessary repairs and improvements. This helps budget landscaping expenses for the entire year, and should be completed by May.As far as the porch light of your residence is concerned, Amy has relayed that she has advised you that this is a Homeowner responsibility, not the responsibility of the Association. This is reflected in [redacted]' Governing Documents and the Maintenance & Insurance Chart, copies of which were emailed to you as well.Part of managing a Community Association is ensuring that projects are completed on budget and for the benefit of the entire Community. While we apologize for your personal frustrations, we hope you can see that these issues must be addressed on a Community-wide scale in order for this goal to be accomplished.Sincerely,Hammersmith Management, Inc.
Complaint: [redacted]I am rejecting this response because: The issue and lien were brought about last years payments (2016). The original documentation of both ledgers as well as the attorneys letters said that I was delinquent from last years payments. Attached are the checks that said the payments were delivered. However the lien was not released. Also I had paid an additional $53.13 that was not credited towards the 2017 payments. Hence why there was no payment for the first HOA fee due for 2017. Hammersmith never credited my account for that.Also, as you can see in the ledger that is attached they they charged me late fees, lien fees, as well as attorney fees for things that were already paid in 2016. I HAVE NOT received ANY notification from Hammersmith saying that the lien has been lifted, my account has been credited for 2017 with the additional $51.13 from 2016. Furthermore I have NEVER received any notice that the late fees or late interest fees from 2016 have been removed either! I had not paid the second HOA due for 2017 because that had ONLY occurred since this process began with hammersmith and their attorneys. And they had not yet credited the $51.13 towards the first payment of 2017. The 2017 payment for the HOA is $80. So for the first payment I SHOULD only had to have paid $28.87. However, No credit was EVER given although they had deposited it into their account. Proof of that is also attached.Hammersmith has sense placed a second lien on my house even though the payments were clearly given. They have also hired an attorney who they never communicate with... and or who never communicated any details with me! The right hand does not know what the left hand is doing. THEREFORE:Hammersmith should credit my 2016 account with with my 2 payments. They should ALSO remove any liens, late fees, or interest fees. FURTHERMORE, they should credit 2017 with the additional $51.13 that I overpaid last year, and remove any late fees, penalty fees, liens, and now attorney fees. They also need to give me a WRITTEN copy of all of this! I will be MORE than happy to pay the 2nd 2017 payment of $80 towards the HOA, but after all of this JUNK that they have put me through, I believe it be in their best interest to WAVE all of 2017 fees as well. They should also get the attorneys off of the case since EVERYThing for 2016 was already paid! They have Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:1. Written correspondence was in the form of email. Not all residents have email and a written correspondence by mail needed to be sent. ( CDARA I and II). Because of this, residents were unaware of the problems and did not disclose information while selling their units. This entrapped the new owners into paying 2 different special assessments. The first one starting February 2015 and the current one July -August 2016.2. Bids were not shown to unit members despite requests by multiple members at two different board meetings. [redacted] specified on 6/25/16 that two bids were sought and AGS was given the work based on their prior work and knowledge of the complex. 3. A bid of $1,077,423 was provided for the total cost of repairs. During a "working meeting" between the Dry Creek Crossing board, Hammersmith and the attorney for Dry Creek Crossing it was decided NOT to follow the formula in the declarations but to charge the members 15 percent more by modifying the formula. According to [redacted], this was done to give a cushion in the event that there are unexpected overages. Dry Creek Crossing has a $400,000 reserve and $100,000 proceed from litigation that is available. With the figures that Hammersmith wants, this provides an extra $161,500. In actuality the special assessment becomes approximately $1,238,900.4. According to HOA laws and regulations, a community manager is not to be part of the HOA board. However, Hammersmith's community managers have taken minutes of the board meetings. This is written in their contract. This gives Hammersmith undue power to reveal details of meetings. Additionally, minutes of the closed or "working meetings" between the board and Hammersmith were scarce and no information but verbal was given regarding the formula change. This violates HB1237.5. Not every board agenda is posted on website or in writing.6. A community manager is to guide a board not to be a director on the board. This HOA has been through many managers in the past two years and consistently has not been upheld.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11235893, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Ms. [redacted]In addition to the daytime committee meetings referenced in our first response that you have been invited to attend, all Homeowners are also invited to attend the regularly scheduled Board Meetings, which are in the evening and on the third Tuesday of each month. You were also provided [redacted]'s contact information. He is the Board President and also the chairperson of the Infrastructure Committee, which he invited you to join so that your input on these types of projects could be more direct.Again, when this project was first announced, it was made clear that the figures provided were an estimate, and the final cost exceeded that estimate by $2/per square foot. There is a refund pending to be discussed at the next meeting, and we strongly encourage you to attend.Regards,Hammersmith Management, Inc.
Dear Homeowner, The refund was processed, and has been signed by your (former) Board of Directors for your (former) Association. The check was mailed to your address. Please let us know if you don't receive it. Thank you, [redacted] Management, Inc.
Hi [redacted], Thank you for writing. Per your discussion on December 15th, 2017 with our accounts receivable supervisor, the $100.00 fee was removed and refunded to you by RevoPay at 7:30 a.m. on December 18th, 2017. We are very sorry for the delay in getting the refund to you and are happy the issue...
has been resolved. Thank you, -The Hammersmith® Team
Complaint: [redacted]
I am rejecting this response because: The area where the shrubs are is not included on the map and according to number 4 in the bottom of the map all landscape edging on Homeowner's property outside of rear yard is to be HOA responsibility. That is wher the shrubs are, on the edging outside of the of rear yard. outside of the rear yard.
Sincerely,
[redacted]
Dear [redacted], Thank you for writing. As you know, the Board selected a new entry system. At present, there is a system-wide issue with adding names to the directory, which will be remedied as soon as possible. Your Community Manager spoke with you on August 18, 2017, and agreed to refund your cost...
($50).Thank you, The Team at Hammersmith®
Complaint: [redacted]
I am rejecting this response because:Hammersmith Management Group appears to have not even read my complaint. They made no effort to address the offensively short corrective period, the delay in sending the letter or the failure to contact us prior to threatening to fine us.I would ask that the Revdex.com escalate this complaint as Hammersmith Management Group appears to not be taking this seriously.
Sincerely,
[redacted]
Ms. [redacted], After communicating with your Community’s Manager and our Client Services Team, we’ve determined the following: First, we’d like to clarify that we are not including Homeowners with P.O. boxes in that “non-owner occupied” figure. We apologize if the opposite was communicated to you, and we’ve followed up with our Client Services Team regarding the matter. Additionally, we’ve verified that of the 408 Units within your Community, 185 units are occupied by the owner as their primary residence and 223 are occupied by renters. That brings the percentage of owner-occupied units to 45.34%, with rental units making up the remaining 54.66%. Regarding the 33% figure you’ve referenced receiving, we’ve identified that a connectivity issue between our accounting software and one of our databases resulted in our Client Services Team receiving incorrect data. Unfortunately this was an issue that impacted multiple Communities within our system, but now that it’s been discovered, all of that data is being audited manually moving forward. We appreciate you bringing it to our attention, and apologize again that you were given incorrect information. Regards, Hammersmith Management, Inc.
Revdex.com:
the address is [redacted]
Sincerely,
[redacted]
Dear Mr. [redacted], The Community Manager followed up with the Association’s Water Rights Attorney, and the Association does not have any participation in the development or separation of a shared well agreement. Shared wells are allowed by the water augmentation plan for [redacted], and the Association does monitor the wells in accordance with the augmentation plan. Thank you, Hammersmith Management, Inc., managing agent for the Association
The Window Glass Replacement Project at the [redacted] was initiated by the Infrastructure Committee at this building during July 2016. Window and window glass replacements are homeowner responsibilities and this project was launched to help residents achieve economies of scale in replacing...
broken, cracked and foggy windows. The normal cost of replacing a piece of glass (per the vendor) is approximately $74 per sq. foot, excluding staging and measuring cost. 76 pieces of glass were replaced during this project and the committee negotiated price with the vendor which was just under $60/sq ft, excluding staging and measuring cost. In addition to this good rate the Association made an amount of $10,000 Association funds available for the staging of this project. Initially an estimate was sent out to homeowners to give them an idea of the cost they were to expect. This was clearly stated as an estimated amount. The final cost was about $2 per square foot higher. These cost parameter was set up by the members of the infrastructure committee. During conversations pertaining to this matter [redacted] was repeatedly invited to committee meetings since this is where and when the decision makers for this project gets together. She has not yet attended any of the meetings. The next meeting is scheduled for May 9, 2017 and the committee will be discussing a refund to members since all funds for this project will be collected and it is expected that there might be slight surplus. All committee meetings are open for members to attend.Sincerely,Hammersmith Management, Inc.
Dear [redacted], As you know, we had been in communication with you about your account, both directly and via the attorney. The two payments you reference have been applied to your account. Since you ceased making payments, your account was turned over to the HOA’s law firm, [redacted], for...
collection. This is your Association’s attorney, not Hammersmith’s, and you should contact their office regarding your account. Thank you, The Team at Hammersmith®
Greetings Mrs. [redacted],We apologize for your frustrations regarding the concrete work that needs done at your unit. Your Community's Association Business Manager, [redacted], has advised that he's spoken with your daughter, [redacted], regarding the Willow Trace Board of Director's decision to...
undertake driveway work beginning in 2017. He noted that [redacted] accepted this resolution and that she would be back in touch with us about an estimated date of completion in the Spring.Regards,Hammersmith Management, Inc.
Hello [redacted], Thank you for writing. Please remember that while you receive communication through Hammersmith, we work on behalf of the Board of Directors of the Association. All decisions and actions, whether contracting services for the community or covenant enforcement steps, are directed by the...
volunteer homeowners who make up the Board of Directors, and the Governing Documents on which your Association was created. As you know, your Association has been in contact with you and your spouse in an effort to facilitate a resolution to the issues raised regarding your Community, neighbors, and vendors. You have received correspondence from both your Association and your Association’s Attorney asking you to cease harassing or in any way contacting vendors who are contracted to work within the Community. Based on recent reports from vendors, and from a video you sent, you have not complied with the Board’s request to stop addressing vendors directly. The Board has also invited you on multiple occasions to discuss your concerns and dispute the violations you have received in person at one of the monthly Board meetings, as is procedure of the Association, but you have not used this outlet. Because of the volume and tone of your communications through the Association’s online portal and Hammersmith’s Community Care Team, your access to the portal will be removed and phone calls will not be returned, except in the event of an emergency involving life safety. This does not affect your ability to make assessment payments, online or through the mail. We have reviewed your allegation that your access to the payment system was denied over the weekend of December 2, 2017. Hammersmith has not and will not make any unauthorized changes to your assessment account. In fact, we see that you did make a payment on December 2, 2017, and can assume from that transaction that you do indeed have access to make payments. Until further notice, we request that any communication that does not involve an immediate threat to life safety be in writing and mailed to Hammersmith for facilitation. This includes any communication you wish to send regarding vendors or alleged violations by others in the Community. Your Board will review the communication and determine whether action or a response is needed. In a good faith effort to stop further escalation of these issues, your Board is waiving the fines mentioned in the November 30, 2017 letter and again invites you to attend the January 23, 2018 Board meeting so that a discussion of everyone’s concerns can be facilitated face-to-face in a constructive way. At this time you may also discuss reestablishing access to the online portal. Please let us know via mail by January 18, 2017 if you will attend this meeting, so that you can be included on the agenda. It is our hope as the managing agent for your Community, that through an open and honest in-person discussion, further action can be avoided. Thank you, The Hammersmith® Team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: We were never notified of any change in management. A month for a company to refund something that was promised me that it was never cashed was a direct lie to the customer. Along with a check they cashed and never thought that it belonged to anyone's account. I believe that this still should be documented for future managers looking for someone to manage their property. As companies have started to push off their commitment to customers and never are held accountable for their actions is not acceptable. This is teaching our society to not care if they do not do their job because it doesn't matter in the long run. People and companies should be held accountable and this is why the Revdex.com is around and they should also follow though with their "Better Business" model. Lying to the customer and trying to shift the blame is not acceptable, this is why I am rejecting their response and believe that this should still be documented and posted against Hammersmith.
Sincerely,
[redacted]
Ms. [redacted],Your Community Association Manager, [redacted], has relayed that she contacted you yesterday in regard to your complaint. In that call, she advised you that your landscaping would be assessed during the Spring walk with the [redacted] and the landscaping company as agreed upon at...
the February Board Meeting. This type of project isn't completed during winter months or for individual units, as this isn't a cost-effective approach to maintaining the Community. During the upcoming walk, the landscaper will make the list of items needing to be addressed Community-wide, then make the necessary repairs and improvements. This helps budget landscaping expenses for the entire year, and should be completed by May.As far as the porch light of your residence is concerned, Amy has relayed that she has advised you that this is a Homeowner responsibility, not the responsibility of the Association. This is reflected in [redacted]' Governing Documents and the Maintenance & Insurance Chart, copies of which were emailed to you as well.Part of managing a Community Association is ensuring that projects are completed on budget and for the benefit of the entire Community. While we apologize for your personal frustrations, we hope you can see that these issues must be addressed on a Community-wide scale in order for this goal to be accomplished.Sincerely,Hammersmith Management, Inc.
Complaint: [redacted]I am rejecting this response because: The issue and lien were brought about last years payments (2016). The original documentation of both ledgers as well as the attorneys letters said that I was delinquent from last years payments. Attached are the checks that said the payments were delivered. However the lien was not released. Also I had paid an additional $53.13 that was not credited towards the 2017 payments. Hence why there was no payment for the first HOA fee due for 2017. Hammersmith never credited my account for that.Also, as you can see in the ledger that is attached they they charged me late fees, lien fees, as well as attorney fees for things that were already paid in 2016. I HAVE NOT received ANY notification from Hammersmith saying that the lien has been lifted, my account has been credited for 2017 with the additional $51.13 from 2016. Furthermore I have NEVER received any notice that the late fees or late interest fees from 2016 have been removed either! I had not paid the second HOA due for 2017 because that had ONLY occurred since this process began with hammersmith and their attorneys. And they had not yet credited the $51.13 towards the first payment of 2017. The 2017 payment for the HOA is $80. So for the first payment I SHOULD only had to have paid $28.87. However, No credit was EVER given although they had deposited it into their account. Proof of that is also attached.Hammersmith has sense placed a second lien on my house even though the payments were clearly given. They have also hired an attorney who they never communicate with... and or who never communicated any details with me! The right hand does not know what the left hand is doing. THEREFORE:Hammersmith should credit my 2016 account with with my 2 payments. They should ALSO remove any liens, late fees, or interest fees. FURTHERMORE, they should credit 2017 with the additional $51.13 that I overpaid last year, and remove any late fees, penalty fees, liens, and now attorney fees. They also need to give me a WRITTEN copy of all of this! I will be MORE than happy to pay the 2nd 2017 payment of $80 towards the HOA, but after all of this JUNK that they have put me through, I believe it be in their best interest to WAVE all of 2017 fees as well. They should also get the attorneys off of the case since EVERYThing for 2016 was already paid! They have Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:1. Written correspondence was in the form of email. Not all residents have email and a written correspondence by mail needed to be sent. ( CDARA I and II). Because of this, residents were unaware of the problems and did not disclose information while selling their units. This entrapped the new owners into paying 2 different special assessments. The first one starting February 2015 and the current one July -August 2016.2. Bids were not shown to unit members despite requests by multiple members at two different board meetings. [redacted] specified on 6/25/16 that two bids were sought and AGS was given the work based on their prior work and knowledge of the complex. 3. A bid of $1,077,423 was provided for the total cost of repairs. During a "working meeting" between the Dry Creek Crossing board, Hammersmith and the attorney for Dry Creek Crossing it was decided NOT to follow the formula in the declarations but to charge the members 15 percent more by modifying the formula. According to [redacted], this was done to give a cushion in the event that there are unexpected overages. Dry Creek Crossing has a $400,000 reserve and $100,000 proceed from litigation that is available. With the figures that Hammersmith wants, this provides an extra $161,500. In actuality the special assessment becomes approximately $1,238,900.4. According to HOA laws and regulations, a community manager is not to be part of the HOA board. However, Hammersmith's community managers have taken minutes of the board meetings. This is written in their contract. This gives Hammersmith undue power to reveal details of meetings. Additionally, minutes of the closed or "working meetings" between the board and Hammersmith were scarce and no information but verbal was given regarding the formula change. This violates HB1237.5. Not every board agenda is posted on website or in writing.6. A community manager is to guide a board not to be a director on the board. This HOA has been through many managers in the past two years and consistently has not been upheld.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11235893, and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Ms. [redacted]In addition to the daytime committee meetings referenced in our first response that you have been invited to attend, all Homeowners are also invited to attend the regularly scheduled Board Meetings, which are in the evening and on the third Tuesday of each month. You were also provided [redacted]'s contact information. He is the Board President and also the chairperson of the Infrastructure Committee, which he invited you to join so that your input on these types of projects could be more direct.Again, when this project was first announced, it was made clear that the figures provided were an estimate, and the final cost exceeded that estimate by $2/per square foot. There is a refund pending to be discussed at the next meeting, and we strongly encourage you to attend.Regards,Hammersmith Management, Inc.