Initial Business Response /* (1000, 6, 2015/10/21) */
Dear Ms*** and the Revdex.com,
As of October 12, 2015, the 401(k) distribution is complete and is no longer with Hammersmith Management's retirement planThe first reason for the delay was Ms*** sent her original request to the
Accounting department instead of Human ResourcesThe second reason was the outside administrator required the completion of a new form, which was a new processSupporting documentation is attachedHammersmith Management did everything possible to ensure this distribution was completed in a timely matter, and we always strive to provide our employees and clients, both current and former, with Platinum Service
Thank you,
Hammersmith Management, Inc
Dear Homeowner, Thank you for writingIt is the title company’s responsibility to disclose the HOA upon closing and to request a status letterThe title company failed to do this procedure. You are correct that there was not a document signed at closing, as this document is included in a
status letter, which the title company never requestedHammersmith did send a status letter in May to the title company for payment, and in August 2014, they paid the account through April At that time, you were notified by Hammersmith and the title company that there was a HOA to be paidYou should have started paying as of May 1, but you failed to make any payments until October 23, When you made this payment, it paid the account through September The current balance on the account has nothing to do with the closing issue from There is a balance on the account because payments have not been made on timeYour assessment is due on the 1st of every monthThe only way to avoid late charges, attorney fees, and collections fees is to pay your assessment on time, every monthOnce your account has a past-due balance, we follow your Association’s Collection PolicyUnder that policy, your account is now at your Association’s Attorney for collectionYou are encouraged to contact *** office at *** to arrange for paymentSincerely, Hammersmith Management, Inc
Dear Mr***, The Community Manager followed up with the Association’s Water Rights Attorney, and the Association does not have any participation in the development or separation of a shared well agreementShared wells are allowed by the water augmentation plan for *** ***, and the Association does monitor the wells in accordance with the augmentation planThank you, Hammersmith Management, Inc., managing agent for the Association
Dear Homeowner, Thank you for writingHammersmith is your Association’s managing agent, and we follow the governing documents of your CommunityYour bill is correctThe assessments for your Community are based on allocated interest85% of your monthly dues is unit square footage in relation to
total square footage and 15% of your monthly dues is based on the garagesThe Special Assessment that the Board passed was for repairs to the balconiesBecause the Special Assessment is for the buildings and not the garages, the allocated interest of your unit is calculated at 100% instead of 85%If you have further questions, please contact Client Services at ###-###-####We are happy to helpRegards, Hammersmith Management, Inc
Initial Business Response /* (1000, 6, 2015/10/20) */
Dear Homeowner,
On behalf of Hammersmith Management, we are sorryYour account has been refunded as of October 20, 2015, and you will receive a check in the mail soon
As an explanation of what happened, please know that Payment Plans are for
a specific period of time and do not automatically extend past the agreed upon time periodIn your case, your Payment Plan ended in Your total Assessment was charged in January We then worked with you to refund the total amount and sa Payment Plan to collect the Assessment payments throughout instead of all at onceThe employee who administered your Payment Plan has since left our company, and unfortunately, that is how the 5th payment was made in errorWe are sorry, and we are making it right by refunding $
If we can be of further assistance, please contact Client Services at *** or ***@eHammersmith.com
Thank you,
Hammersmith Management, Inc
Initial Business Response /* (1000, 6, 2015/07/13) */
Dear Homeowner,
Thank you for writingHammersmith Management sent four letters, all of which were returned undeliverableWe received and completed one request to update the addressIn accordance with your Association's Collection Policy,
your account is now with the Association's Attorney, and Hammersmith is no longer able to communicate directly with you specifically regarding the delinquency of the account or balance owed since this information depends on Attorney feesThe Community Manager notified you that copies of the letters sent could be provided, as well as copies of the returned envelopesYou would need to provide adequate written notice to retrieve those documents from storage and pay the copy feeHammersmith has also provided you with the contact information for your Board of Directors and the Attorney handling your account
Regards,
Hammersmith Management, Inc
Initial Consumer Rebuttal /* (3000, 8, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I finally became aware of the account delinquency, two years after the problem occurred, I immediately paid the missing monthsThe fees should have been dropped at that point since it took two years for me to be made aware of the problemMy account should not be delinquent and managed by a collection agency whose fees are the only things making up the balanceThe address in the system was correctI don't know why the letters were "undeliverable" but I shouldn't be responsible for attorney fees resulting from thisI notified the property manager at the time that I had a new address and I had my mail forwarded from my previous address by the postal serviceThere is no reason I shouldn't have received any letters sent to me
Final Business Response /* (4000, 26, 2015/09/15) */
In accordance with your Association's Collection Policy, your account is now with the Association's Attorney, *** *** and Hammersmith is no longer able to communicate directly with you specifically regarding the delinquency of the account or balance owed since this information depends on Attorney feesPlease contact them directly regarding your account balance
Regards,
Hammersmith Management, Inc
Final Consumer Response /* (4200, 28, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no resolutionNone of the issues in my initial complaint have been resolved
Dear Homeowner, Thank you for the feedbackOur apologies for the delayWe certainly want to provide you with your refund that you are owedYour refund check was mailed to the address provided by the title company at closing, which was an incorrect addressIt was returned to us and is in our
possessionWithout the correct address, we were holding it for claimNow that you provided the correct address, you will receive the check within a week from todayThank you, *** Management, Inc
Initial Business Response /* (1000, 6, 2015/11/12) */
Dear Homeowner,
Thank you for the feedbackWe believe there was a miscommunication*** *** *** Homeowners were given a choice to be included with the Hammersmith-organized hail storm repairs or opt out of these organized repairs and
make repairs on their ownOur records show that you opted out of the organized repairsIn order to clear the hail damage charges on your account, you must provide a receipt as proof that you completed your repairsYou have already been in contact with our Client Services Team, and you will receive this same message from them as wellPlease email the receipt to ***@eHammersmith.com or fax to XXX-XXX-XXXX with ATTN: Accounts ReceivablePlease ensure that your name and address are on the document so that we can properly facilitate your requestWe apologize for the misunderstanding and look forward to a resolution
Thank you,
Hammersmith Management, Inc
Initial Consumer Rebuttal /* (2000, 8, 2015/11/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your intervention Hammersmith was difficult to deal with until I contacted youm
Initial Business Response /* (1000, 6, 2015/12/10) */
Dear Homeowner,
Thank you for the feedbackYou must pay your Assessments on time in order to avoid delinquency, late fees or lien filingsWhen you did not pay your Assessments on time, the Association attempted to collect the past due amount
via letters in August, September, and OctoberThe Board of Directors for your Community denied your request to waive your late fees, but did waive the interest on the late feesHammersmith Management operates under the direction of your BoardPlease read and review your Association's Rules & Regulations and Collections Policy, which is posted on your Community's website
Hammersmith Management, Inc
Initial Consumer Rebuttal /* (3000, 8, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received the letter of Intent to Lien on October 15th and the date on the letter is October In the letter the letter states the following; "If payment in full has already been sent, please disregard this letter"My payment was sent on October and is proven in bank statements I provided to Hammer SmithI understand I was initially late in paying my dues and I take responsibility for all the late fees, I never asked for any of these to be waived nor any interestWhat I do ask is that the association honor their own rules and regulationsIn addition I have attached the policy in regards to late assessments and according to the policy, an account is delinquent beginning July and after days an account is considered for collection, well July to August is days, August to September is another 30, that is days and I paid my assessments on October 1, so where is the days? This policy is outlined in I demand that the association accept my payment in full that includes late fees and interest and omit all charges associated with the Intent to Lien outlined in the letter dated October 5,
Final Business Response /* (4000, 10, 2015/12/18) */
Dear Homeowner,
This is a Board decisionHammersmith Management operates under the direction of your Board of Directors for your AssociationIf you wish to have the Board review your case, we recommend that you attend your next Board Meeting
Hammersmith Management, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Hello again ***, As you know from emails exchanged today, we spoke to your Community Manager and read the notes from six of the representatives you spoke to on the phoneIt sounds like the owner of the unit was able to grant you access todayWe;re so happy to hear thatAs you also know, we
don’t have unit keys readily availableKeys must be ordered by the individual unit owners, through your ManagerPlease know, we are contractually obligated to operate by the governing documents of the Association, as we are the managing agent for the AssociationTwo of the calls were disconnected by our representatives because of the use of foul language and yellingEach time, the representative issued a warning before actually disconnectingWe focus on solving issues, and a calm discussion usually leads to a quicker solutionThank you again for writing
Ms***,Your Community Association Manager, *** ***, has relayed that she contacted you yesterday in regard to your complaintIn that call, she advised you that your landscaping would be assessed during the Spring walk with the *** ** *** and the landscaping company as agreed upon at
the February Board MeetingThis type of project isn't completed during winter months or for individual units, as this isn't a cost-effective approach to maintaining the CommunityDuring the upcoming walk, the landscaper will make the list of items needing to be addressed Community-wide, then make the necessary repairs and improvementsThis helps budget landscaping expenses for the entire year, and should be completed by May.As far as the porch light of your residence is concerned, Amy has relayed that she has advised you that this is a Homeowner responsibility, not the responsibility of the AssociationThis is reflected in *** *** ***' Governing Documents and the Maintenance & Insurance Chart, copies of which were emailed to you as well.Part of managing a Community Association is ensuring that projects are completed on budget and for the benefit of the entire CommunityWhile we apologize for your personal frustrations, we hope you can see that these issues must be addressed on a Community-wide scale in order for this goal to be accomplished.Sincerely,Hammersmith Management, Inc
Complaint: ***
I am rejecting this response because:While I appreciate the quick response and help in resolving this matter, this is the same explanation that I received when I spoke with a *** agent last October/NovemberAt that time, I provided *** with my correct address and was told that the check(s) would be sent to my home address shortly.I cannot accept this response until I receive the monies owed and hope that this will be Friday 6/3, as mentioned in ***'s response
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: The meetings are held during business hours of the day which I have expressed to them before, had asked to provide me with their contact info to contact them (did not provide me with this info either), and that stating that the only way to communicate, discuss, and resolve an issue is to attend some sub-committee meeting was not acceptable or necessary as am communicating the issue and desired resolution just fine via email (and again with no response back on this either) Was just another way of giving me another run-around and delay and not addressing the issue after month's of already not addressing the issue (note that the supposed need to attend some sort of "meeting" was never once brought up in all the month's prior of bring up this issue) I have repeatedly expressed my issue and my desired resolution via email for several month's now and each time the issue was never addressed and was shoved aside, e.gnever once would respond to the repeated observance that only calculation that I did receive was incorrect, clearly indicating further that I was incorrectly charged which can only leave one to assume that the reason for the lack of response is because they know they are wrong Since over the course of several months of them not responding to the issues/questions I had, and clearly executing a "run-around" tactic with no end in sight, my last response to them was that they were leaving me with no other recourse but to file a claim to which I never received a response back from that correspondence either My issue and resolution is very simple and clear, and has always been adequately communicated and to the appropriate person to issue the refund (e.gin one response he said he would issue me a $refund, but this is not the correct amount of the unresolved, unsubstantiated charge that should be refunded which I responded back with and again with no response back) Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: We were never notified of any change in managementA month for a company to refund something that was promised me that it was never cashed was a direct lie to the customerAlong with a check they cashed and never thought that it belonged to anyone's account I believe that this still should be documented for future managers looking for someone to manage their property As companies have started to push off their commitment to customers and never are held accountable for their actions is not acceptable This is teaching our society to not care if they do not do their job because it doesn't matter in the long run People and companies should be held accountable and this is why the Revdex.com is around and they should also follow though with their "Better Business" model Lying to the customer and trying to shift the blame is not acceptable, this is why I am rejecting their response and believe that this should still be documented and posted against Hammersmith.
Sincerely,
*** ***
Dear Homeowner: Thank you for writing againWe assure you that we read your complaintIn fact, several members of our team read your complaint, including your Community’s Manager and DirectorYour complaint was also shared with your Board of Directors for your AssociationHammersmith is the managing agent, and we follow the governing documents of your CommunityWe do not set the time to cure or fine scheduleSince your complaint is about your Association’s rules and regulations, we provided you with the information to present your complaint to your Board of Directors in writing or orally before or at your Community’s Board meetingAs you may know, one of the important factors of a Homeowners Association is to maintain and increase property valuesThe rules and regulations of the Association must be uniformly upheld for all HomeownersBased on your response to the letter and the information you provide, your Board shall, in its discretion, determine whether or not the complaint shows cause for further proceedingsThis was also communicated to you by a Board Member on June 15, (screenshots are attached)Your next Board meeting is July 27, at *** *** *** *** *** *** *** ** ***Regards, Hammersmith Management, Inc
Complaint: ***
I am rejecting this response because: The meetings are held during business hours of the day which I have expressed to them before, had asked to provide me with their contact info to contact them (did not provide me with this info either), and that stating that the only way to communicate, discuss, and resolve an issue is to attend some sub-committee meeting was not acceptable or necessary as am communicating the issue and desired resolution just fine via email (and again with no response back on this either) Was just another way of giving me another run-around and delay and not addressing the issue after month's of already not addressing the issue (note that the supposed need to attend some sort of "meeting" was never once brought up in all the month's prior of bring up this issue) I have repeatedly expressed my issue and my desired resolution via email for several month's now and each time the issue was never addressed and was shoved aside, e.gnever once would respond to the repeated observance that only calculation that I did receive was incorrect, clearly indicating further that I was incorrectly charged which can only leave one to assume that the reason for the lack of response is because they know they are wrong Since over the course of several months of them not responding to the issues/questions I had, and clearly executing a "run-around" tactic with no end in sight, my last response to them was that they were leaving me with no other recourse but to file a claim to which I never received a response back from that correspondence either My issue and resolution is very simple and clear, and has always been adequately communicated and to the appropriate person to issue the refund (e.gin one response he said he would issue me a $refund, but this is not the correct amount of the unresolved, unsubstantiated charge that should be refunded which I responded back with and again with no response back) Sincerely,
*** ***
Dear Homeowner: Thank you for writingHammersmith is the managing agent, and we follow the governing documents of your CommunityThe letter you received is a warning, and you have not been fined as of this writingIf you remedy the landscaping issue, you will be compliant with your Community’s
declaration, and the matter will be resolvedHowever, you may present your complaint to your Board of Directors in writing or orally before or at your Association’s Board meetingThe Board shall, in its discretion, determine whether or not the complaint shows cause for further proceedingsYour next Board meeting is July 27, at *** *** *** *** *** *** *** ** ***Regards, Hammersmith Management, Inc
Dear Homeowner: Thank you for writingHammersmith is the managing agent, and we follow the governing documents of your CommunityThe letter you received is a warning, and you have not been fined as of this writingIf you remedy the landscaping issue, you will be compliant with your Community’s
declaration, and the matter will be resolvedHowever, you may present your complaint to your Board of Directors in writing or orally before or at your Association’s Board meetingThe Board shall, in its discretion, determine whether or not the complaint shows cause for further proceedingsYour next Board meeting is July 27, at *** *** *** *** *** *** *** ** ***Regards, Hammersmith Management, Inc
Initial Business Response /* (1000, 6, 2015/10/21) */
Dear Ms*** and the Revdex.com,
As of October 12, 2015, the 401(k) distribution is complete and is no longer with Hammersmith Management's retirement planThe first reason for the delay was Ms*** sent her original request to the
Accounting department instead of Human ResourcesThe second reason was the outside administrator required the completion of a new form, which was a new processSupporting documentation is attachedHammersmith Management did everything possible to ensure this distribution was completed in a timely matter, and we always strive to provide our employees and clients, both current and former, with Platinum Service
Thank you,
Hammersmith Management, Inc
Dear Homeowner, Thank you for writingIt is the title company’s responsibility to disclose the HOA upon closing and to request a status letterThe title company failed to do this procedure. You are correct that there was not a document signed at closing, as this document is included in a
status letter, which the title company never requestedHammersmith did send a status letter in May to the title company for payment, and in August 2014, they paid the account through April At that time, you were notified by Hammersmith and the title company that there was a HOA to be paidYou should have started paying as of May 1, but you failed to make any payments until October 23, When you made this payment, it paid the account through September The current balance on the account has nothing to do with the closing issue from There is a balance on the account because payments have not been made on timeYour assessment is due on the 1st of every monthThe only way to avoid late charges, attorney fees, and collections fees is to pay your assessment on time, every monthOnce your account has a past-due balance, we follow your Association’s Collection PolicyUnder that policy, your account is now at your Association’s Attorney for collectionYou are encouraged to contact *** office at *** to arrange for paymentSincerely, Hammersmith Management, Inc
Dear Mr***, The Community Manager followed up with the Association’s Water Rights Attorney, and the Association does not have any participation in the development or separation of a shared well agreementShared wells are allowed by the water augmentation plan for *** ***, and the Association does monitor the wells in accordance with the augmentation planThank you, Hammersmith Management, Inc., managing agent for the Association
Dear Homeowner, Thank you for writingHammersmith is your Association’s managing agent, and we follow the governing documents of your CommunityYour bill is correctThe assessments for your Community are based on allocated interest85% of your monthly dues is unit square footage in relation to
total square footage and 15% of your monthly dues is based on the garagesThe Special Assessment that the Board passed was for repairs to the balconiesBecause the Special Assessment is for the buildings and not the garages, the allocated interest of your unit is calculated at 100% instead of 85%If you have further questions, please contact Client Services at ###-###-####We are happy to helpRegards, Hammersmith Management, Inc
Initial Business Response /* (1000, 6, 2015/10/20) */
Dear Homeowner,
On behalf of Hammersmith Management, we are sorryYour account has been refunded as of October 20, 2015, and you will receive a check in the mail soon
As an explanation of what happened, please know that Payment Plans are for
a specific period of time and do not automatically extend past the agreed upon time periodIn your case, your Payment Plan ended in Your total Assessment was charged in January We then worked with you to refund the total amount and sa Payment Plan to collect the Assessment payments throughout instead of all at onceThe employee who administered your Payment Plan has since left our company, and unfortunately, that is how the 5th payment was made in errorWe are sorry, and we are making it right by refunding $
If we can be of further assistance, please contact Client Services at *** or ***@eHammersmith.com
Thank you,
Hammersmith Management, Inc
Initial Business Response /* (1000, 6, 2015/07/13) */
Dear Homeowner,
Thank you for writingHammersmith Management sent four letters, all of which were returned undeliverableWe received and completed one request to update the addressIn accordance with your Association's Collection Policy,
your account is now with the Association's Attorney, and Hammersmith is no longer able to communicate directly with you specifically regarding the delinquency of the account or balance owed since this information depends on Attorney feesThe Community Manager notified you that copies of the letters sent could be provided, as well as copies of the returned envelopesYou would need to provide adequate written notice to retrieve those documents from storage and pay the copy feeHammersmith has also provided you with the contact information for your Board of Directors and the Attorney handling your account
Regards,
Hammersmith Management, Inc
Initial Consumer Rebuttal /* (3000, 8, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I finally became aware of the account delinquency, two years after the problem occurred, I immediately paid the missing monthsThe fees should have been dropped at that point since it took two years for me to be made aware of the problemMy account should not be delinquent and managed by a collection agency whose fees are the only things making up the balanceThe address in the system was correctI don't know why the letters were "undeliverable" but I shouldn't be responsible for attorney fees resulting from thisI notified the property manager at the time that I had a new address and I had my mail forwarded from my previous address by the postal serviceThere is no reason I shouldn't have received any letters sent to me
Final Business Response /* (4000, 26, 2015/09/15) */
In accordance with your Association's Collection Policy, your account is now with the Association's Attorney, *** *** and Hammersmith is no longer able to communicate directly with you specifically regarding the delinquency of the account or balance owed since this information depends on Attorney feesPlease contact them directly regarding your account balance
Regards,
Hammersmith Management, Inc
Final Consumer Response /* (4200, 28, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no resolutionNone of the issues in my initial complaint have been resolved
Dear Homeowner, Thank you for the feedbackOur apologies for the delayWe certainly want to provide you with your refund that you are owedYour refund check was mailed to the address provided by the title company at closing, which was an incorrect addressIt was returned to us and is in our
possessionWithout the correct address, we were holding it for claimNow that you provided the correct address, you will receive the check within a week from todayThank you, *** Management, Inc
Initial Business Response /* (1000, 6, 2015/11/12) */
Dear Homeowner,
Thank you for the feedbackWe believe there was a miscommunication*** *** *** Homeowners were given a choice to be included with the Hammersmith-organized hail storm repairs or opt out of these organized repairs and
make repairs on their ownOur records show that you opted out of the organized repairsIn order to clear the hail damage charges on your account, you must provide a receipt as proof that you completed your repairsYou have already been in contact with our Client Services Team, and you will receive this same message from them as wellPlease email the receipt to ***@eHammersmith.com or fax to XXX-XXX-XXXX with ATTN: Accounts ReceivablePlease ensure that your name and address are on the document so that we can properly facilitate your requestWe apologize for the misunderstanding and look forward to a resolution
Thank you,
Hammersmith Management, Inc
Initial Consumer Rebuttal /* (2000, 8, 2015/11/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your intervention Hammersmith was difficult to deal with until I contacted youm
Initial Business Response /* (1000, 6, 2015/12/10) */
Dear Homeowner,
Thank you for the feedbackYou must pay your Assessments on time in order to avoid delinquency, late fees or lien filingsWhen you did not pay your Assessments on time, the Association attempted to collect the past due amount
via letters in August, September, and OctoberThe Board of Directors for your Community denied your request to waive your late fees, but did waive the interest on the late feesHammersmith Management operates under the direction of your BoardPlease read and review your Association's Rules & Regulations and Collections Policy, which is posted on your Community's website
Hammersmith Management, Inc
Initial Consumer Rebuttal /* (3000, 8, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received the letter of Intent to Lien on October 15th and the date on the letter is October In the letter the letter states the following; "If payment in full has already been sent, please disregard this letter"My payment was sent on October and is proven in bank statements I provided to Hammer SmithI understand I was initially late in paying my dues and I take responsibility for all the late fees, I never asked for any of these to be waived nor any interestWhat I do ask is that the association honor their own rules and regulationsIn addition I have attached the policy in regards to late assessments and according to the policy, an account is delinquent beginning July and after days an account is considered for collection, well July to August is days, August to September is another 30, that is days and I paid my assessments on October 1, so where is the days? This policy is outlined in I demand that the association accept my payment in full that includes late fees and interest and omit all charges associated with the Intent to Lien outlined in the letter dated October 5,
Final Business Response /* (4000, 10, 2015/12/18) */
Dear Homeowner,
This is a Board decisionHammersmith Management operates under the direction of your Board of Directors for your AssociationIf you wish to have the Board review your case, we recommend that you attend your next Board Meeting
Hammersmith Management, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Hello again ***, As you know from emails exchanged today, we spoke to your Community Manager and read the notes from six of the representatives you spoke to on the phoneIt sounds like the owner of the unit was able to grant you access todayWe;re so happy to hear thatAs you also know, we
don’t have unit keys readily availableKeys must be ordered by the individual unit owners, through your ManagerPlease know, we are contractually obligated to operate by the governing documents of the Association, as we are the managing agent for the AssociationTwo of the calls were disconnected by our representatives because of the use of foul language and yellingEach time, the representative issued a warning before actually disconnectingWe focus on solving issues, and a calm discussion usually leads to a quicker solutionThank you again for writing
Ms***,Your Community Association Manager, *** ***, has relayed that she contacted you yesterday in regard to your complaintIn that call, she advised you that your landscaping would be assessed during the Spring walk with the *** ** *** and the landscaping company as agreed upon at
the February Board MeetingThis type of project isn't completed during winter months or for individual units, as this isn't a cost-effective approach to maintaining the CommunityDuring the upcoming walk, the landscaper will make the list of items needing to be addressed Community-wide, then make the necessary repairs and improvementsThis helps budget landscaping expenses for the entire year, and should be completed by May.As far as the porch light of your residence is concerned, Amy has relayed that she has advised you that this is a Homeowner responsibility, not the responsibility of the AssociationThis is reflected in *** *** ***' Governing Documents and the Maintenance & Insurance Chart, copies of which were emailed to you as well.Part of managing a Community Association is ensuring that projects are completed on budget and for the benefit of the entire CommunityWhile we apologize for your personal frustrations, we hope you can see that these issues must be addressed on a Community-wide scale in order for this goal to be accomplished.Sincerely,Hammersmith Management, Inc
Complaint: ***
I am rejecting this response because:While I appreciate the quick response and help in resolving this matter, this is the same explanation that I received when I spoke with a *** agent last October/NovemberAt that time, I provided *** with my correct address and was told that the check(s) would be sent to my home address shortly.I cannot accept this response until I receive the monies owed and hope that this will be Friday 6/3, as mentioned in ***'s response
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: The meetings are held during business hours of the day which I have expressed to them before, had asked to provide me with their contact info to contact them (did not provide me with this info either), and that stating that the only way to communicate, discuss, and resolve an issue is to attend some sub-committee meeting was not acceptable or necessary as am communicating the issue and desired resolution just fine via email (and again with no response back on this either) Was just another way of giving me another run-around and delay and not addressing the issue after month's of already not addressing the issue (note that the supposed need to attend some sort of "meeting" was never once brought up in all the month's prior of bring up this issue) I have repeatedly expressed my issue and my desired resolution via email for several month's now and each time the issue was never addressed and was shoved aside, e.gnever once would respond to the repeated observance that only calculation that I did receive was incorrect, clearly indicating further that I was incorrectly charged which can only leave one to assume that the reason for the lack of response is because they know they are wrong Since over the course of several months of them not responding to the issues/questions I had, and clearly executing a "run-around" tactic with no end in sight, my last response to them was that they were leaving me with no other recourse but to file a claim to which I never received a response back from that correspondence either My issue and resolution is very simple and clear, and has always been adequately communicated and to the appropriate person to issue the refund (e.gin one response he said he would issue me a $refund, but this is not the correct amount of the unresolved, unsubstantiated charge that should be refunded which I responded back with and again with no response back) Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: That's not even close to good enough
Sincerely,
*** and *** ***
Complaint: ***
I am rejecting this response because: We were never notified of any change in managementA month for a company to refund something that was promised me that it was never cashed was a direct lie to the customerAlong with a check they cashed and never thought that it belonged to anyone's account I believe that this still should be documented for future managers looking for someone to manage their property As companies have started to push off their commitment to customers and never are held accountable for their actions is not acceptable This is teaching our society to not care if they do not do their job because it doesn't matter in the long run People and companies should be held accountable and this is why the Revdex.com is around and they should also follow though with their "Better Business" model Lying to the customer and trying to shift the blame is not acceptable, this is why I am rejecting their response and believe that this should still be documented and posted against Hammersmith.
Sincerely,
*** ***
Dear Homeowner: Thank you for writing againWe assure you that we read your complaintIn fact, several members of our team read your complaint, including your Community’s Manager and DirectorYour complaint was also shared with your Board of Directors for your AssociationHammersmith is the managing agent, and we follow the governing documents of your CommunityWe do not set the time to cure or fine scheduleSince your complaint is about your Association’s rules and regulations, we provided you with the information to present your complaint to your Board of Directors in writing or orally before or at your Community’s Board meetingAs you may know, one of the important factors of a Homeowners Association is to maintain and increase property valuesThe rules and regulations of the Association must be uniformly upheld for all HomeownersBased on your response to the letter and the information you provide, your Board shall, in its discretion, determine whether or not the complaint shows cause for further proceedingsThis was also communicated to you by a Board Member on June 15, (screenshots are attached)Your next Board meeting is July 27, at *** *** *** *** *** *** *** ** ***Regards, Hammersmith Management, Inc
Complaint: ***
I am rejecting this response because: The meetings are held during business hours of the day which I have expressed to them before, had asked to provide me with their contact info to contact them (did not provide me with this info either), and that stating that the only way to communicate, discuss, and resolve an issue is to attend some sub-committee meeting was not acceptable or necessary as am communicating the issue and desired resolution just fine via email (and again with no response back on this either) Was just another way of giving me another run-around and delay and not addressing the issue after month's of already not addressing the issue (note that the supposed need to attend some sort of "meeting" was never once brought up in all the month's prior of bring up this issue) I have repeatedly expressed my issue and my desired resolution via email for several month's now and each time the issue was never addressed and was shoved aside, e.gnever once would respond to the repeated observance that only calculation that I did receive was incorrect, clearly indicating further that I was incorrectly charged which can only leave one to assume that the reason for the lack of response is because they know they are wrong Since over the course of several months of them not responding to the issues/questions I had, and clearly executing a "run-around" tactic with no end in sight, my last response to them was that they were leaving me with no other recourse but to file a claim to which I never received a response back from that correspondence either My issue and resolution is very simple and clear, and has always been adequately communicated and to the appropriate person to issue the refund (e.gin one response he said he would issue me a $refund, but this is not the correct amount of the unresolved, unsubstantiated charge that should be refunded which I responded back with and again with no response back) Sincerely,
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Dear Homeowner: Thank you for writingHammersmith is the managing agent, and we follow the governing documents of your CommunityThe letter you received is a warning, and you have not been fined as of this writingIf you remedy the landscaping issue, you will be compliant with your Community’s
declaration, and the matter will be resolvedHowever, you may present your complaint to your Board of Directors in writing or orally before or at your Association’s Board meetingThe Board shall, in its discretion, determine whether or not the complaint shows cause for further proceedingsYour next Board meeting is July 27, at *** *** *** *** *** *** *** ** ***Regards, Hammersmith Management, Inc
Dear Homeowner: Thank you for writingHammersmith is the managing agent, and we follow the governing documents of your CommunityThe letter you received is a warning, and you have not been fined as of this writingIf you remedy the landscaping issue, you will be compliant with your Community’s
declaration, and the matter will be resolvedHowever, you may present your complaint to your Board of Directors in writing or orally before or at your Association’s Board meetingThe Board shall, in its discretion, determine whether or not the complaint shows cause for further proceedingsYour next Board meeting is July 27, at *** *** *** *** *** *** *** ** ***Regards, Hammersmith Management, Inc