Hello, On 7/the customer was emailed the below, to advise that our product is filled and we advised that the thicker constancy of the product can cause the discrepancy with the customer feeling like there is missing product "Helvetica Neu "I apologize for the confusionOur metallic matte lipsticks have a different consistency than our regular matte lipsticks; these lipsticks have more of a mousse-like, texture as opposed to a liquid consistency like the mattesBecause of the thicker consistency, this product can appear to move within the vial; please note that this is completely and is not a defect or an indication of missing product."
Today 11/ Helvetica, Verdana, Tahoma, sans-serif;">via email the customer was advised: "Hello Y [redacted] According to USPS.com, "Your item departed our USPS facility in LOS ANGELES, CA on November 7, at 10:amThe item is currently in transit to the destination." We have reached out to USPS to see if they can provide us with more accurate information on the location of your packagePlease note that UPS takes about 2-business days to get back to usIn addition, we recommend that the customer can use https://www.aftership.com/courier/india-post-int to track their package"
Hello, For the swapping procedure, "Unfortunately, we are unable to remove/add products to your orderWe can either cancel the order completely, or swap the extra product(s) for items that are of equal value and are in stock on our websitePlease note we can only swap items or cancel orders if it hasn't entered the shipment process! Please let us know which items you'd like to swap! The item the customer wanted to swap for was not in stock so we were not able to swapIn addition when the customer emailed back the order had already entered the shipping process and therefore we could not make the swapUnfortunately per our policy we do not offer returns or exchanges see policy attached
Hello, We have some tips that will aid in application and wearability of our products, see below: rgb(255, 255, 255);">We are sorry to hear you are having difficulty with this particular formula! Unfortunately, we have no return, refund or exchange policy however, we do have a few tips to help improve the wear of your Liquid Lipstick!Always exfoliate your lips first! This will prevent patchiness and keep lips looking healthyTry applying a primer, like chapstick or lip primer before applicationMany customers with dry lips have mentioned this increases the comfort for them when wearing! Another important trick is concealer, apply concealer all over the surface of your lips, this will help the color go the distanceTry applying the liner all over the entire lip, this will help the color last! Then apply a coat of the lipstick without pressing your lips togetherThis should help with any patchiness you are seeing
Placed an order last week and after days never got an email with my shipping details I emailed customer service times and got a response within days and was told that they were working on itThen received another email from a different person in customer service stating my account was cancelled due to a payment not being ful fuilled and they did indeed charge me and I have the confirmation that the payment went thru and they had the nerves to say thatSo with all this disappointed I cancelled my orderThis was my second time ordering and I was very disappointedI had no problems the first time I orderedNo one at customer service even bother to look into my account but did say I didn't pay and that they cancelled my account when that wasn't true, I emailed them to cancel it since they never sent my lip kit
Hello, Under the customers information including their name and email we are not able to locate an order, before we can assist the customer we do need a valid order number from Kylie CosmeticsThe customer was sent the below email today 7/22: "We are so sorry to hear you are experiencing this issue Before we can assist you further please provide the belowWhat is your order number so that we can take a quick look?"
Kylie had a free shipping/handling promoI ordered over $worthI never received the packageUS postal misdelivered itWas told to file a complaint but since it was not insured complaint not possibleKylie refuses to refund my money or send a replacementBuyer beware
Hello, It appears that the order number the customer provided is not an order number from Kylie Cosmetics, our order numbers start with a KSee documentation attached showing the customers' order number
Complaint: I am rejecting this response because: I was notified with the same response when contacting the business prior to submitting a complaint to Revdex.comLike I previously stated in my initial claim with Revdex.com, I need something to be done besides apologies - either I get sent another replacement for the packaging, or I get refunded with my shipping fee ($8.95)It is unacceptable to receive a package as shown in the images I submitted as evidence, and the blame and consequences should not fall on the customer's hands that it was not handled and delivered properly Regards, [redacted] ***
Hello, As our policy is to issue replacements for lost packages, per our policy (see attached) we do not issue refundsThe customer was advised via email today that we can issue a one time courtesy replacement we did give the customer the option to send the package to an alternative address so this does not occur againOnce the customer responds we will issue a replacement package of the exact item the customer orderedProcessing time for replacement packages is is 7-business days, once your replacement package goes out the customer will receive an email with tracking
I have purchased from Kylie Cosmetics twice now and I'm very happy with my purchases! Both times my order came within a WEEK! I was so surprisedOrdered on a Monday, received my box that ThursdayAs far as the quality, I am just as impressedI absolutely love how soft and creamy the lip liners areI wear them alone sometimes and even with my other brand of lipsticksThe liquid lipsticks go on nice and smooth- not too thickThey smell great and I often forget I'm wearing them hour inThe packaging is super cute and adds a great touch to my lipstick collectionOrdering was super quick and easy as wellThe colors I ordered are Dolce K and Exposed
It appears your item is outside of our replacement time frame and is no longer eligible for a replacementPlease keep in mind that we have this policy in place in order to be fair to all of our customersThis policy is listed on our faq http://kyliecosmetics.com/pages/faqs The tracking number indicates that the package stopped moving on 8/21/16, please see tracking number tracking number [redacted] As this is our policy stated on our FAQ page we will be upholding our policy and not issuing a replacement package
Hello, We only replace faulty or damaged product, and since the customers' product does not meet either criteria there will be no replacement issuedThe customer was advised there was no issue via email, " "Helvetica Neu I apologize for the confusionOur metallic matte lipsticks have a different consistency than our regular matte lipsticks; these lipsticks have more of a mousse-like, texture as opposed to a liquid consistency like the mattes.Because of the thicker consistency, this product can appear to move within the vial; please note that this is completely and is not a defect or an indication of missing product."
Hello, It appears the issue may with the address, in the order the customer put apartment 1##but in her email to customer service she put It appears to be an order entry errorBased on this information the customer won't get their packageI will issue a one time courtesy replacement to the customers's address [redacted] [redacted] *** Tampa FL KK
Hello, The customer was advised to file a claim on 9/13, and provided the claim number on 11/almost a month laterTo receive a USPS claim number takes very short time frame, our customers frequently email us back the next business day with a claim numberTherefore, this delay would make the package outside of our replacement time frame
Unfortunately the customers’ main concern was not address in our customer service responseThe customer was asking for a refund on shipping, which per our policy we do not offer, see attachedAll orders that are made separately must ship separately and be charged separately for shipping
Hello, The last email that the customer sent was on 4/2/16, so we were not aware that the customer did not receive the replacement orderThe customer was advised that we would issue a onetime courtesy replacement packages that they did not receiveWhen replacement packages are shipped we send a notification email to the customer with the tracking number and the products being shipped, we sent this notification email to t [redacted] @gmail.comAccording to tracking [redacted] for the replacement it was delivered on 4/11/16, to the address the customer requested: [redacted] Alexandria va
Hello, On 7/the customer was emailed the below, to advise that our product is filled and we advised that the thicker constancy of the product can cause the discrepancy with the customer feeling like there is missing product "Helvetica Neu "I apologize for the confusionOur metallic matte lipsticks have a different consistency than our regular matte lipsticks; these lipsticks have more of a mousse-like, texture as opposed to a liquid consistency like the mattesBecause of the thicker consistency, this product can appear to move within the vial; please note that this is completely and is not a defect or an indication of missing product."
Today 11/ Helvetica, Verdana, Tahoma, sans-serif;">via email the customer was advised: "Hello Y [redacted] According to USPS.com, "Your item departed our USPS facility in LOS ANGELES, CA on November 7, at 10:amThe item is currently in transit to the destination." We have reached out to USPS to see if they can provide us with more accurate information on the location of your packagePlease note that UPS takes about 2-business days to get back to usIn addition, we recommend that the customer can use https://www.aftership.com/courier/india-post-int to track their package"
Love it!!!!! Last all day and came in a timely manner!! I will be buying again
Hello, For the swapping procedure, "Unfortunately, we are unable to remove/add products to your orderWe can either cancel the order completely, or swap the extra product(s) for items that are of equal value and are in stock on our websitePlease note we can only swap items or cancel orders if it hasn't entered the shipment process! Please let us know which items you'd like to swap! The item the customer wanted to swap for was not in stock so we were not able to swapIn addition when the customer emailed back the order had already entered the shipping process and therefore we could not make the swapUnfortunately per our policy we do not offer returns or exchanges see policy attached
Hello, We have some tips that will aid in application and wearability of our products, see below: rgb(255, 255, 255);">We are sorry to hear you are having difficulty with this particular formula! Unfortunately, we have no return, refund or exchange policy however, we do have a few tips to help improve the wear of your Liquid Lipstick!Always exfoliate your lips first! This will prevent patchiness and keep lips looking healthyTry applying a primer, like chapstick or lip primer before applicationMany customers with dry lips have mentioned this increases the comfort for them when wearing! Another important trick is concealer, apply concealer all over the surface of your lips, this will help the color go the distanceTry applying the liner all over the entire lip, this will help the color last! Then apply a coat of the lipstick without pressing your lips togetherThis should help with any patchiness you are seeing
Placed an order last week and after days never got an email with my shipping details I emailed customer service times and got a response within days and was told that they were working on itThen received another email from a different person in customer service stating my account was cancelled due to a payment not being ful fuilled and they did indeed charge me and I have the confirmation that the payment went thru and they had the nerves to say thatSo with all this disappointed I cancelled my orderThis was my second time ordering and I was very disappointedI had no problems the first time I orderedNo one at customer service even bother to look into my account but did say I didn't pay and that they cancelled my account when that wasn't true, I emailed them to cancel it since they never sent my lip kit
Amazing productDelivery was held up on the UK end but shipped on time from USStays on for agesHighly recommended
Hello, Under the customers information including their name and email we are not able to locate an order, before we can assist the customer we do need a valid order number from Kylie CosmeticsThe customer was sent the below email today 7/22: "We are so sorry to hear you are experiencing this issue Before we can assist you further please provide the belowWhat is your order number so that we can take a quick look?"
Kylie had a free shipping/handling promoI ordered over $worthI never received the packageUS postal misdelivered itWas told to file a complaint but since it was not insured complaint not possibleKylie refuses to refund my money or send a replacementBuyer beware
Hello, It appears that the order number the customer provided is not an order number from Kylie Cosmetics, our order numbers start with a KSee documentation attached showing the customers' order number
Complaint: I am rejecting this response because: I was notified with the same response when contacting the business prior to submitting a complaint to Revdex.comLike I previously stated in my initial claim with Revdex.com, I need something to be done besides apologies - either I get sent another replacement for the packaging, or I get refunded with my shipping fee ($8.95)It is unacceptable to receive a package as shown in the images I submitted as evidence, and the blame and consequences should not fall on the customer's hands that it was not handled and delivered properly Regards, [redacted] ***
Hello, The customer received the correct shade of lip liner, the lip liner is made to be 10-20% darker than the liquid lipstick itself
Hello, As our policy is to issue replacements for lost packages, per our policy (see attached) we do not issue refundsThe customer was advised via email today that we can issue a one time courtesy replacement we did give the customer the option to send the package to an alternative address so this does not occur againOnce the customer responds we will issue a replacement package of the exact item the customer orderedProcessing time for replacement packages is is 7-business days, once your replacement package goes out the customer will receive an email with tracking
I have purchased from Kylie Cosmetics twice now and I'm very happy with my purchases! Both times my order came within a WEEK! I was so surprisedOrdered on a Monday, received my box that ThursdayAs far as the quality, I am just as impressedI absolutely love how soft and creamy the lip liners areI wear them alone sometimes and even with my other brand of lipsticksThe liquid lipsticks go on nice and smooth- not too thickThey smell great and I often forget I'm wearing them hour inThe packaging is super cute and adds a great touch to my lipstick collectionOrdering was super quick and easy as wellThe colors I ordered are Dolce K and Exposed
It appears your item is outside of our replacement time frame and is no longer eligible for a replacementPlease keep in mind that we have this policy in place in order to be fair to all of our customersThis policy is listed on our faq http://kyliecosmetics.com/pages/faqs The tracking number indicates that the package stopped moving on 8/21/16, please see tracking number tracking number [redacted] As this is our policy stated on our FAQ page we will be upholding our policy and not issuing a replacement package
Hello, We only replace faulty or damaged product, and since the customers' product does not meet either criteria there will be no replacement issuedThe customer was advised there was no issue via email, " "Helvetica Neu I apologize for the confusionOur metallic matte lipsticks have a different consistency than our regular matte lipsticks; these lipsticks have more of a mousse-like, texture as opposed to a liquid consistency like the mattes.Because of the thicker consistency, this product can appear to move within the vial; please note that this is completely and is not a defect or an indication of missing product."
Hello, It appears the issue may with the address, in the order the customer put apartment 1##but in her email to customer service she put It appears to be an order entry errorBased on this information the customer won't get their packageI will issue a one time courtesy replacement to the customers's address [redacted] [redacted] *** Tampa FL KK
Hello, The customer was advised to file a claim on 9/13, and provided the claim number on 11/almost a month laterTo receive a USPS claim number takes very short time frame, our customers frequently email us back the next business day with a claim numberTherefore, this delay would make the package outside of our replacement time frame
Unfortunately the customers’ main concern was not address in our customer service responseThe customer was asking for a refund on shipping, which per our policy we do not offer, see attachedAll orders that are made separately must ship separately and be charged separately for shipping
Hello, The last email that the customer sent was on 4/2/16, so we were not aware that the customer did not receive the replacement orderThe customer was advised that we would issue a onetime courtesy replacement packages that they did not receiveWhen replacement packages are shipped we send a notification email to the customer with the tracking number and the products being shipped, we sent this notification email to t [redacted] @gmail.comAccording to tracking [redacted] for the replacement it was delivered on 4/11/16, to the address the customer requested: [redacted] Alexandria va