Laboratory Corporation of America

February 13, 2016     Revdex.com of NC [redacted] Greensboro, NC 27410     Re:       Consumer Name – [redacted]                Patient Name—[redacted]...

               Invoice Number – [redacted]             Complaint Number -[redacted]   Dear Sir/Madam:   This letter is in response to your correspondence dated January 30, 2017 regarding the services provided to Mr. [redacted] on September 12, 2016. Please be advised that LabCorp bills based off the Explanation of Benefits we receive from an insurance carrier. Coverage for services provided is subject to the terms and conditions of the patient’s health benefit plan including exclusions, limitations, conditions and patient eligibility.   Our records indicate we performed the testing as requested by Dr. [redacted]’s office.  We submitted a claim to [redacted] for processing on September 14, 2016 in the amount of $438.00. On September 24, 2016, [redacted]’s consideration of the claim advised the claim was denied as noncovered.    [redacted], insurance specialist with Dr. [redacted]’s office contacted our Patient Billing department on December 1, 2016. [redacted] provided additional diagnosis and requested the claim be resubmitted for review by [redacted]. We submitted a corrected claim for processing on December 1, 2016. On December 10, 2016 we received notification from [redacted] that the corrected claim was denied as a noncovered service.   In order to confirm the claim was processed including the additional diagnosis, we contacted [redacted]. On February 13, 2017 we spoke with [redacted] representative, Paula G. Paula verified the most recent denial is in response to the corrected claim including the additional diagnosis. Paula provided reference # [redacted] for the phone call. Ms. [redacted] may contact [redacted] with questions about Mr. [redacted]’s plan coverage as well as questions regarding their consideration of the charges.   We hope this information is helpful and clarified Ms. [redacted]’s concerns. We would like to take this opportunity to apologize for any inconvenience Ms. [redacted] has experienced related to this matter. If she needs further assistance our Patient Billing department may be reached at [redacted].   Sincerely,   Anna T[redacted] Patient Billing Tell us why here...

Initial Business Response /* (1000, 10, 2016/03/04) */
March 4, 2016
[redacted]
Revdex.com of NC
[redacted]
Greensboro, NC XXXXX
Re: Consumer Name - [redacted]
Patient Name - Karol [redacted]
Invoice Number - XXXXXXXX
Complaint Number...

-XXXXXXXX
Dear Mr. [redacted]
This letter is in response to your correspondence dated February 16, 2016. Please be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing and demographic information. The referring physician's office completes this form.
LabCorp, as a company, does not keep patient files. LabCorp bills from the Explanation of Benefits received from the insurance carrier. This response determines our invoice amount to the patient. Our records indicate the explanation of benefits we received from Mr. [redacted]'s insurance company, [redacted] did not reflect processing of all of the billed charges. Once we were able to confirm with Mr. [redacted]'s insurance company the patient's responsibility for all of the charges, the necessary adjustments were made to reflect that the $59.03 payment was payment in full. The above referenced invoice now reflects a zero balance.
We would like to take this opportunity to apologize for any inconvenience Mr. [redacted] has experienced related to this matter. If he needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX.
Sincerely,
Anna T[redacted]
Patient Billing

Laboratory Corporation of America Holdings [redacted] Burlington, North Carolina 27216-1558 Telephone: [redacted] FAX: [redacted]   Website: www.labcorp.com/billing December 29, 2017   Revdex.com of NC [redacted] Greensboro, NC 27410...

  Re:      Consumer Name:                  [redacted]             Invoice Number:                   [redacted]             Complaint Number:             [redacted]   Dear Sir/Madam:   This letter is in response to your correspondence dated December 11, 2017 regarding Mr. [redacted]’s service provided on August 7, 2017. Laboratory Corporation of America (“LabCorp”) appreciates Mr. [redacted] bringing this matter to our attention as well as the opportunity to research his concerns.   On August 7, 2017 Mr. [redacted] was seen at a LabCorp Patient Service Center (“PSC”) to have tests performed at the request of Dr. [redacted]. We have confirmed with our Dallas testing facility that results for all tests, including the Hemoglobin A1C test in question, were faxed to Dr. [redacted]’s office twice on August 8, 2017. As a result of this correspondence we have faxed Mr. [redacted]’s results to his ordering physician’s office once more on December 20, 2017.   Our records indicate that when Mr. [redacted] was seen at our PSC he gave a credit card and signed a Credit Card Authorization Form. Mr. [redacted] authorized LabCorp to process a payment, up to $50.00. It is LabCorp’s policy to file a claim to insurance before collecting payment from our insured patients. LabCorp has no record of an actual charge for any amount being submitted to the credit card Mr. [redacted] provided on August 7, 2017. A claim was submitted to [redacted], Mr. [redacted]’s insurance carrier, on August 9, 2017. On August 19, 2017 [redacted] responded leaving a patient responsibility of $72.97, applied toward Mr. [redacted]’s deductible. Since no charge was made to Mr. [redacted]’s credit card, per our records, a bill in the amount of $72.97 was mailed on August 21, 2017.   LabCorp received payment from Mr. [redacted] totaling $22.97 on November 7, 2017. Mr. [redacted] currently has a balance of $50.00 on invoice [redacted]. We have reached out to Mr. [redacted] requesting a copy of the charge posting to his credit card.  If received we will gladly make the appropriate adjustment to this invoice.  We hope this information is helpful and clarifies Mr. [redacted]’s concerns. We take all customer concerns seriously and we appreciate Mr. [redacted]’s business. Should additional assistance be need regarding this matter, our Patient Billing department may be reached at [redacted].   Sincerely,   Daryl H[redacted] Patient Customer Service

January 5, 2017
Revdex.com of NC
[redacted]
Greensboro, NC 27410
Re: Consumer Name - [redacted]
Invoice Number - [redacted]
Complaint Number -[redacted]
Dear Sir/Madam:
This letter is in response to your correspondence dated December 22,...

2016 regarding the services provided to Mr. [redacted] on 10/26/2016. According to the test request form received from Dr. [redacted]'s office, the charges for the services were to be billed to Mr. [redacted]'s insurance, [redacted]. On 12/1/2016 we submitted a claim to [redacted] for processing in the amount of $381.00. We received consideration of the charges from [redacted] on 12/14/2016 advising the claim was denied as non-covered.
LabCorp may submit charges to any insurance company for processing; however, that is not a guarantee of payment or coverage. Coverage for services provided is subject to the terms and conditions of the patient's health benefit plan including exclusions, limitations, conditions and patient eligibility. Therefore, charges may be denied as out of network or processed at a reduced rate. Mr. [redacted] may contact his insurance company directly to discuss his plan coverage.
LabCorp does offer a cash price on select tests for patients who are uninsured and self-paying. Uninsured patients are required to make payment at the time of service and may pay a reduced amount on eligible tests when seen at a Patient Service Center. The uninsured rate is only for patients without active health insurance. LabCorp may offer a discount for payment in full as well as an interest-free payment plan option to assist patients in paying their balances.
We hope this information is helpful and clarified Mr. [redacted]'s concerns. We would like to take this opportunity to apologize for any inconvenience Mr. [redacted] has experienced related to this matter. If he needs further assistance or would like to discuss his payment options, he may contact our Patient Billing department at [redacted].
Sincerely,
Anna T[redacted]
Patient Billing

Initial Business Response /* (1000, 5, 2016/05/16) */
May 16, 2016
[redacted]
Revdex.com of NC
[redacted]
Greensboro, NC 27410
Re: Consumer Name: [redacted]
Complaint Number: [redacted]
Invoice Number: [redacted]

Dear Mr....

[redacted]:
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms. [redacted]'s concerns regarding her above complaint. Our records indicate LabCorp submitted a claim to Ms. [redacted]'s primary insurance carrier, [redacted], in the amount of $664.12 on 3/9/2015. On 3/25/2015, [redacted] remitted a payment in the amount of $103.07 and denied $238.14 stating: not deemed a medical necessity.
LabCorp then submitted a claim to Ms. [redacted]'s supplemental insurance carrier, [redacted], on 4/16/2015. Please be advised LabCorp has been instructed to submit our claims to the [redacted] to the state in which the labs are processed. Ms. [redacted]'s labs were processed in our Birmingham, Alabama facility. Therefore, we submitted our claim to [redacted]. On 3/2/2016, due to no response from [redacted], LabCorp invoiced Ms. [redacted]. On 3/9/2016, Ms. [redacted] contacted our Patient Customer Service Department and advised [redacted] had no record of the claim. LabCorp resubmitted a claim to [redacted]. On 4/28/2016, LabCorp invoiced Ms. [redacted] again. On 5/12/2016, [redacted] denied the services stating: this care may be covered by another payer per coordination of benefits.
On 5/13/2016, [redacted] with [redacted] of Georgia contacted LabCorp and requested we submit a claim to Georgia. As a courtesy, LabCorp submitted a claim to [redacted] of Georgia and we await their response.
We hope this information is helpful and clarifies Ms. [redacted]'s concerns. If she needs further assistance, please contact our Patient Customer Service Department at [redacted] M-F (8am-5pm EST).
Respectfully,
Melinda W[redacted]
Patient Customer Service
Initial Consumer Rebuttal /* (3000, 7, 2016/05/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a EOB from [redacted] of Alabama on May 13 about the claim. they stated they need a copy of
what [redacted] processed. I called them and asked if I could provide them with a copy of what I had received. They stated that Lab Corp would have to do that. While I was on the phone, they tried to contact Lab Corp I was on hold about 20 minutes. finally they said they had talk to a supervisor and that the claim would be under insurance hold. That is the last I have heard about the claim [redacted] of Georgia has not contacted me
Final Business Response /* (4000, 9, 2016/06/02) */
This letter is in response to the recent correspondence for the above complaint. Our records indicate on 5/13/2016, Heather with [redacted] of Georgia contacted LabCorp and requested we submit a claim to Georgia. LabCorp submitted a claim to [redacted] with the [redacted] Explanation of Benefits. LabCorp had previously provided this information to [redacted] of Alabama on 9/1/2015 and on 3/9/2016. At first, we received no response and later received a response stating: claim denied because this care may be covered by another payer per coordination of benefits. We await a response from [redacted] We have also mailed a copy of the [redacted] Explanation of Benefits and Health Insurance Claim Form to Ms. [redacted] for her records.
We hope this information is helpful. We hope Ms. [redacted];s future experiences with LabCorp will reflect our continuing efforts to provide excellent customer service. If Ms. [redacted] needs further assistance, please contact our Patient Customer Service Department at X-XXX-XXX-XXXX M-F (8am-5pm EST).
Final Consumer Response /* (2000, 11, 2016/06/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have a msn from [redacted] for this claim. I will pay any amount that [redacted] does not pay

Laboratory Corporation of America Holdings      [redacted]      Burlington, North Carolina 27216-2240      Telephone:         1-800-222-7566 ext. [redacted]...

     FAX:                      1-336-436-1775      Website: www.labcorp.com/billing     May 29, 2018                          Revdex.com [redacted]            Greensboro, NC 27410   Patient: [redacted] Complaint #: [redacted]   Dear Sir/Madam:   We have received correspondence from your office dated May 15, 2018 which consists of a complaint filed by Ms. [redacted] in reference to multiple Labcorp invoices. LabCorp takes all customer concerns seriously and we appreciate the opportunity to research Ms. [redacted]’s concerns. Please be advised that when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing and demographic information, including information for filing insurance. The referring physician’s office completes this form when ordering testing.   LabCorp does not keep an account for each patient. Individual specimens are tested, resulted and processed for payment using the information on the Test Requisition Form (“TRF”).  Each of the TRFs for the mentioned dates of service contained primary insurance information only, which is listed as [redacted] (“[redacted]”). Our records indicate that Ms. [redacted]’s tests requests are received electronically from her physician’s office. We have submitted a request to have this electronic system updated so this issue will not continue going forward.   We have verified that Ms. [redacted]’s [redacted] (“[redacted]”) policy is her primary carrier and [redacted] is secondary. We have reviewed all of Ms. [redacted]’s outstanding invoices. At this time all services previously billed to [redacted] and processed as primary coverage have been retracted and correctly resubmitted to [redacted]. All billing has been suspended pending [redacted]’s response. Please be advised none of Ms. [redacted]’s invoices have been forwarded to outside collections. Our records indicate invoices were sent to “LCA Collections” which is an extension of LabCorp billing. Ms. [redacted]’s credit report has not been affected as a result of her outstanding invoices.   We hope this information is helpful and clarifies Ms. [redacted]’s concerns. If she needs further assistance our Patient Customer Service Department can be reached at [redacted] Monday – Friday (8am-8pm).   Sincerely,     Daryl H[redacted] Patient Billing

Initial Business Response /* (1000, 7, 2016/09/08) */
Laboratory Corporation of America Holdings
[redacted]
Burlington, North Carolina XXXXX-XXXX
Telephone: X-XXX-XXX-XXXX ext. XXXXX
FAX : X-XXX-XXX-XXXX
Website: www.labcorp.com/billing
September 8,...

2016
[redacted]
Revdex.com of NC
[redacted]
Greensboro, NC 27410
Re: Consumer Name: [redacted]
Invoice Number: XXXXXXXX & XXXXXXXX
Dates of Service: 12/01/15 & 12/08/15
Complaint No.: XXXXXXXX
Dear Ms. [redacted]
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms. [redacted]'s concerns regarding the above referenced complaint.
Please be advised LabCorp does not keep permanent records for our patients. Every specimen received is assigned an invoice number. The invoice is specific to that date of service. All billing information is provided by the ordering physician with each specimen forwarded for testing.
LabCorp received two specimens for Ms. [redacted], each from different dates of service (12/01/15-invoice# XXXXXXXX & 12/08/15-invoice#XXXXXXXX). Both claims were filed to [redacted] and denied by the carrier for lack of coverage. LabCorp, h[redacted]ver, received [redacted] denial for the later charges (12/08/15 $796.00) before their consideration of the earlier charges (12/01/15 $834.00). Therefore LabCorp invoiced Ms. [redacted] $796.00 for her services rendered on 12/08/15 first. A second invoice in the amount of $834.00 was mailed to Ms. [redacted] 01/26/2016 for the previous charges incurred on 12/01/2015.
LabCorp received a call from Ms. [redacted] on 01/19/2016 pertaining to her original invoice in the amount of $796.XX (XXXXXXXX). We would like to apologize for any miscommunication, however, LabCorp invoices patients per the Explanation of Benefits received from third party payers. Ms. [redacted]'s additional specimen from date of service 12/01/15 was still pending with [redacted] at the time of her call.
Ms. [redacted] contacted LabCorp again on 03/11/16. Per our documentation, Ms. [redacted] inquired about setting up a payment plan for [redacted] (for date of service 12/01/15) in the amount of $834.00. A down payment was received for the invoice, and a monthly payment plan was established. LabCorp's representative notated Ms. [redacted] was aware of her additional invoice in the amount of $796.00 (for date of service 12/08/15, however, she was unable to make payment for it as well.
Because each specimen/invoice is a separate entity on LabCorp's billing system, Ms. [redacted] continued to receive dunnings for [redacted] (the invoice not on a payment plan). After 7 invoices were issued to the patient, this invoice transferred to an outside collections agency.
At this time LabCorp is unable to offer Ms. [redacted] a payment plan for invoice#XXXXXXXX, as it is now with [redacted] Ms. [redacted] will need to speak to [redacted] is she would like information about a payment plan for the outstanding balance.
LabCorp would extend a 20% discount to Ms. [redacted] for payment in full, if received within the next 15 days. Ms. [redacted] may contact our Patient Customer Service Department at X-XXX-XXX-XXXX M-F 8am-5pm EST., to make her payment with one of our representatives. Once her payment in the amount of $636.80 is received LabCorp will discount the remaining $159.20.
Again, LabCorp would like to apologize for any inconvenience Ms. [redacted] has experienced pertaining to this matter.
Sincerely,
Cherry L[redacted]
Patient Billing
Initial Consumer Rebuttal /* (3000, 9, 2016/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] contacted LabCorp again on 03/11/16. Per our documentation, [redacted] inquired about setting up a payment plan for invoice#[redacted] (for date of service 12/01/15) in the amount of $834.00. A down payment was received for the invoice, and a monthly payment plan was established. LabCorp's representative notated [redacted] was aware of her additional invoice in the amount of $796.00 (for date of service 12/08/15, however, she was unable to make payment for it as well.
The business is stating that I was aware of the second invoice. However, as per my original claim. I was not. I was informed that I only had one balance, and I was informed of this both times, before I set up the payment plan for $834, and the day I set up my payment arrangement for the $834. I even asked the representative why I had receive two different amounts. The representative told me she did not see two invoices on my account, only 1, and she did not know where I was getting the other amount from. I explained to her that I received another invoice for $796, and I had asked about arranging that amount before. I even went as far as to ask why the amount was higher this time, and I was told "the only amount I have for you is $834". I was not aware that they were two different invoices. As to further my claim in THEIR mix up and misinformation, I would like for them to email me the recorded conversations from those dates. Their customer service cannot properly do their job, and they want to send a response that I knew of this second invoice. There was a mix up, but I can assure you it was not on my end. If they are so adamant that I was aware, surely, they should provide the recorded phone calls in which THEIR representative told me there were NOT two invoices, only 1.
To make matters better in their response, they offer me a 20% off my balance if paid in full within 15 days. That is an insult considering the fact that I did not have insurance at that time, and for someone without insurance my bill would have been maybe 1/4 of what they are charging me. However, they can't even honor that either. I'm sure that they will claim their representative never told me of that either, being uninsured and my bill being about $200. So I would like them to answer me, why is it that I was uninsured and I still received a massive bill, was misinformed by their own personnel, and all they want to extend is 20% off if paid in full in 15 days.
I would like for them to send me the recorded phone calls, and maybe listen to them as well, so they can notate how very WELL aware I was that there were two separate invoices, even after I asked multiple times regarding the difference in amounts and the representatives could not answer, up until the last phone call I made before filing this complaint.
Final Business Response /* (4000, 11, 2016/09/26) */
Laboratory Corporation of America Holdings
[redacted]
Burlington, North Carolina 27216-1558
Telephone: [redacted] ext. [redacted]
FAX : [redacted]
Website: www.labcorp.com/billing
September 26, 2016
[redacted]
Revdex.com of NC
[redacted]
Greensboro, NC 27410
Re: Consumer Name: [redacted]
Invoice Number: [redacted] & [redacted]
Dates of Service: 1[redacted]
Complaint No.: [redacted]
Dear Ms. [redacted]:
Please be advised once an invoice has been placed with an outside collection agency LabCorp is unable to have it placed back into an active billing status.

LabCorp spoke to [redacted] regarding this balance on 01/27/2016, and offered a 25% discount for payment in full, which she declined. Six additional statements were mailed to [redacted] over the course of the next several months following the call. LabCorp issued a total of seven invoices to [redacted], including a final demand for payment, prior to transferring the bill to a collection agency. LabCorp also made several attempts to reach [redacted] by telephone.
While [redacted] may have been unaware she had multiple bills with LabCorp, each specimen received from her doctor is a separate entity on LabCorp's billing system. Our representatives are trained to advise patients of multiple invoices, [redacted] should have been aware she had two different dates of service, and a specimen was collected for testing on each day. The patient is responsible for any balance remaining after her insurance processed the charges, respectfully. LabCorp offers special pricing for uninsured patients if collected in one of our service centers, however [redacted]'s specimen was received directly from her physician's office and insurance information was provided for filing.
LabCorp reviewed the history and currently this patient owes outstanding invoices for four separate dates of service:
05/16/2013; [redacted], filed to insurance for $352.04 and reduced to patient responsibility amount of $39.22. The patient was sent 7 invoices. This invoice is currently with an outside collections agency.
06/28/2013; [redacted], filed to insurance for $837.00 and reduced to patient responsibility amount of $16.78. The patient was sent 7 invoices. This invoice is currently with an outside collections agency.
12/01/2015; [redacted], filed to insurance for $834.00, insurance is not active and patient is on a current payment plan.
12/08/2015; [redacted], filed to insurance for $796.00, insurance is not active and the patient was sent 7 invoices. This invoice is currently with an outside collections agency.
It is the responsibility of the patient to pay LabCorp for its services provided at the request of her physician. No calls are available to review for [redacted].
Again, LabCorp would like to apologize for any inconvenience [redacted] has experienced pertaining to this matter, however we are unable to remove any invoices from collections.
Sincerely,
Cherry L[redacted]
Patient Billing
Final Consumer Response /* (4200, 13, 2016/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The past invoices are irrelevant to this situation, and comes off as a passive aggressive attack on my character. I had invoices sent to collections prior, so clearly, I am irresponsible and making false claims on the misinformation I was given by YOUR OWN department. At that time of those previous invoices, I was in an extreme financial hardship, and not living at the address that was on file. Therefore, I did not receive those letters. However, as I've managed to be in a better place financially, I have made payment arrangements with any other outstanding medical bills from this time frame, and it is also why I sought to make a payment arrangement with your company for the invoice of $834. This issue is clearly not going to be resolved, nor will your company take accountability for the wrong information it gave me, or the fact that it failed to advice me of separate invoices, and when I asked about the different invoices I had received, I was told they were unaware of multiple invoices, until the last call I made shortly before I filed this complaint.
I will continue my payment arrangement for the $834, and you can continue your collection efforts for the $796. Your company scams people out of money, and does not provide good customer service, especially to those who are uninsured. Never doing business here again.

Initial Business Response /* (1000, 5, 2016/04/11) */
Laboratory Corporation of America Holdings
[redacted]
Burlington, North Carolina 27216-2240

Telephone: X-XXX-XXX-XXXX
Fax: X-XXX-XXX-XXXX
Website: ...

www.labcorp.com/billing
April 11, 2016
[redacted]
Revdex.com of NC
[redacted]
Greensboro, NC 27410
Re: Consumer Name: [redacted]
Invoice Number:
Complaint No.: XXXXXXXX
Dear Mr. [redacted]
This letter is in response to the above complaint. In order for LabCorp to research this complaint we will need the following minimal information:
Patient's Name:
Date of Birth:
Address:
In order to protect patient confidentiality, we require a signed and dated medical authorization release form to disclose any information or make any account updates.
Please be advised, due to the volume of patients we service, we do not monitor individual accounts or maintain cumulative files on patients.
Upon receipt of this information LabCorp will be happy to research this matter further, and report back to the Revdex.com it's findings.
Sincerely,
Lisa W[redacted]
Patient Billing

Laboratory Corporation of America Holdings [redacted] Burlington, North Carolina 27216-1558 Telephone: 1-800-222-7566 ext. [redacted] FAX: 1-336-436-1775   Website: www.labcorp.com/billing April 16, 2018     Revdex.com of North Carolina [redacted] Greensboro, NC 27410...

    Re:      Consumr Name:                     [redacted]                             Complaint Number:               [redacted]               Dear Sir/Madam:   This letter is in response to your correspondence dated April 4, 2018 regarding Mr. [redacted]’s complaint. We appreciate the opportunity to review Mr. [redacted]’s concerns as Laboratory Corporation of America (“LabCorp”) takes all customer inquiries seriously.   We would like to thank Mr. [redacted] for bringing this situation to our attention. It is LabCorp’s mission to provide every patient with an excellent experience anytime we provide service. As a result of this correspondence we have submitted an official complaint on behalf of Mr. [redacted]. We have also forwarded a copy of this complaint to the Patient Service Center (“PSC”) Manager over the location referenced in Mr. [redacted]’s complaint. The PSC Manager will follow up with the patient regarding his issue.   We hope this information is helpful. Should additional assistance be need regarding this matter, our Patient Billing department may be reached at [redacted].   Sincerely,   Daryl H[redacted] Patient Customer Service

Initial Business Response /* (1000, 8, 2016/08/15) */
August 15, 2016
[redacted]
Revdex.com of NC
[redacted]
Greensboro, NC 27410
Re: Consumer Name: [redacted]
Invoice Number: [redacted]
Complaint No.: [redacted]
Dear Mrs. [redacted]:
Laboratory...

Corporation of America ("LabCorp") appreciates the opportunity to address Mr. [redacted] concerns regarding his above complaint. Please be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosis and the patient's demographic information. The referring physician's office completes this form.
LabCorp performed testing at the request ordered by Dr. [redacted] with [redacted] Urgent Care. The service provided was for a Urine Culture test, on 01/26/2016. This is not a bill for medication. If Mr. [redacted] has any questions regarding the tests ordered by his physician, he will need to contact them directly. LabCorp processed the request and reported the results.
LabCorp filed the charges to Mr. [redacted] on 01/29/2016. LabCorp received an Explanation of Benefits from Mr. [redacted] insurance company. Mr. [redacted] insurance company, [redacted], processed his claim and denied it stating the $7.69 is the patient's deductible amount. On 02/11/2016 LabCorp invoiced Mr. [redacted] $7.69. If Mr. [redacted] has any questions regarding [redacted] consideration of the charges he should contact his carrier.
LabCorp has not received any phone calls or correspondence from the patient in regards to invoice [redacted] for date of service 01/26/2016. LabCorp sends a total of seven invoices before the balance is sent to an outside collection agency. We have sent invoices on 02/12/2016, 03/18/16, 04/08/2016, 04/29/2016, 05/20/2016, 06/10/2016 and 07/01/2016.
Mr. [redacted] may contact our Patient Billing Department at [redacted] Monday - Friday 8am-6pm EST., and a representative will be happy to assist him with making a payment for his balance of $7.69.
Should Mr. [redacted] have additional questions or concerns, he may contact our Patient Billing Department at [redacted] Monday - Friday 8am-6pm EST., and a representative will be happy to assist him further.
Sincerely,
Lisa W[redacted]
Patient Billing

March 13, 2017     Revdex.com of NC [redacted] Greensboro, NC 27410     Re:       Consumer Name – [redacted]               Invoice Number – [redacted] and [redacted]...

            Complaint Number -[redacted]   Dear Sir/Madam:   This letter is in response to your correspondence dated March 5, 2017 regarding the services provided to Mr. [redacted] on April 21, 2016 and August 9, 2016. LabCorp takes all customer concerns seriously and we value the opportunity to research Mr. [redacted]’s inquiry. In researching Mr. [redacted]’s concerns, we were able to confirm that the services provided on April 21, 2016 were reprocessed by [redacted] on August 15, 2016.   According to the revised Explanation of Benefits from [redacted], patient responsibility is $54.84. Our records indicate Mr. [redacted] paid a total amount of $57.90 on invoice [redacted]. Therefore, we have transferred the $2.06 overpayment to invoice [redacted] and adjusted the remaining amount of $4.44. A zero balance letter is being mailed to Mr. [redacted] at the address provided in his complaint for his records.   We hope this information is helpful and appreciate Mr. [redacted] bringing this matter to our attention. We apologize for any inconvenience he has experienced. If Mr. [redacted] needs further assistance our Patient Billing department may be reached at [redacted].   Sincerely,   Anna T[redacted] Patient Billing Tell us why here...

Initial Business Response /* (1000, 5, 2016/07/01) */
July 1, 2016
[redacted]
Revdex.com of NC
[redacted]
Greensboro, NC 27410
Re: Patient Name - [redacted]
Invoice Number - XXXXXXXX
Complaint Number -XXXXXXXX
Dear Ms. [redacted]:
This letter is in...

response to your correspondence dated June 23, 2016 regarding Ms. [redacted]' complaint referencing the services provided on 03/30/2016 at the request of Dr. [redacted] with [redacted] Please be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing and demographic information. The referring physician's office completes this form. LabCorp is obligated to perform the testing requested once a specimen is received. Charges will be billed as indicated on the test request form and invoicing to the patient will begin once we receive consideration from the insurance company advising the amount the patient is responsible to pay.
Our records indicate the test request form received from Dr. [redacted] office indicated the charges should be filed to Ms. [redacted]' insurance, a subsidiary of [redacted]. We submitted a claim accordingly on 4/5/2016 in the amount of $1534.00. We received consideration of the charges from [redacted] on 6/7/2016 advising Ms. [redacted]' responsibility for the above referenced invoice is a deductible amount of $495.26.
As [redacted] is an [redacted] subsidiary insurance, we have resubmitted the claim to re-assure both LC and the patient of proper processing. Following reconsideration of the charges, a new invoice will be generated should any adjustments reflect a change in the balance. Ms. [redacted] should also receive confirmation from her insurance company in her explanation of benefits. Please allow 30 days for information of changes to the patient responsibility.
Customer service is very important at LabCorp and we appreciate the opportunity to assist Ms. [redacted] with her inquiry and apologize for any inconvenience she has experienced related to this matter. If further assistance is needed, our Patient Billing Department can be reached at X-XXX-XXX-XXXX.
Sincerely,
Anna T[redacted]
Patient Billing

I am rejecting this response because:
I really don't understand how you could be so comfortable with telling a lie like that. A drug test normally doesn't take that long no matter who you are 575 Professional Drive Lawrenceville, GA is one of the worst Labcorp locations ever!

Initial Business Response /* (1000, 6, 2016/05/03) */
May 3, 2016
[redacted]
Revdex.com of NC
[redacted]
Greensboro, NC 27410
Re: Patient Name - [redacted]
Invoice Number - XXXXXXXX
Complaint Number -XXXXXXXX
Dear Mr. [redacted]
This letter...

is in response to your correspondence dated April 19, 2016 regarding Ms. [redacted]'s complaint about the processing of her claim for the services provided on 1/13/2016. Please be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing and demographic information. The referring physician's office completes this form.
Our records indicate that the services provided on 1/13/2016 were billed to [redacted] on 01/20/2016. On 2/5/2016 we received [redacted] consideration of the charges. The contractual adjustments were applied and patient's responsibility was a deductible amount of $245.92. Our billing department received a call from [redacted] from Dr. [redacted] office on 4/7/2016 to advise that Ms. [redacted]'s labs should have been sent to [redacted] instead of LabCorp. We received payment in full from Ms. [redacted] on 4/19/2016.
[redacted] called our patient billing department on 4/20/2016 and provided additional information and requested the claim be resubmitted to [redacted] We issued a refund to Ms. [redacted]'s credit card on 4/21/2016 in the amount of $245.92. A corrected claim with the changes from Dr. [redacted] office has been filed with [redacted] We await their response at this time. Should there be any patient responsibility, we will send an adjusted invoice, once we have received their consideration. We will allow them approximately 45 days to receive/process/respond to our filing; however, corrected claims may take longer to process
We would like to take this opportunity to apologize for any inconvenience Ms. [redacted] has experienced related to this matter. If she needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX.
Sincerely,
Anna T[redacted]
Patient Billing
Initial Consumer Rebuttal /* (2000, 8, 2016/05/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I acknowledge that a lot of this problem has to do with my Dr. office and I have escalated with issue with the [redacted] group; however Linda W[redacted] from LapCorp was incessantly calling me and refused to allow me to communicate with her via email or speak to the billing department or per my request that they look into my account she told me "that is beyond her job responsibilities". I know what was done was incorrect, and having a LapCorp Rep harass me and tell me that I am wrong, when she is in fact one misinformed and then forcing me to pay a bill or else be sent to collections is WRONG. This process is horrible and I am just one patient that caught the mistake. How many times has this happened to other patients that didn't go through the lengths that I have to resolve this. I want Linda W[redacted]'s supervisor to be fulling appraised of this case and the situation. Your company should not threaten patients to collection for bills that are undergoing review for mistakes like this one.

Initial Business Response /* (1000, 8, 2016/06/08) */
June 8, 2016
[redacted]
Revdex.com of NC
[redacted]
Greensboro, NC XXXXX
Re: Consumer NameMichael [redacted]
Patient Name - [redacted] and [redacted]
Invoice Number - XXXXXXXX and...

XXXXXXXX
Complaint Number -XXXXXXXX
Dear Ms. [redacted]
This letter is in response to your correspondence dated May 24, 2016 regarding the posting of payments to Mr. [redacted] and Ms. [redacted]'s invoices. The manner in which a payment is received can have an effect on the length of time needed for a payment to post. Our records indicate that the payment was initiated via [redacted] on 3/17/2016. The payment was then submitted to LabCorp as a bulk batch of payments for multiple patients through [redacted], Inc. on 3/24/2016.
LabCorp is often paid with bulk payments from insurance companies or patients using third party merchants. These payments are thousands of dollars, and are typically for many patients/invoices. The process of posting all payments to the invoices can take up to 45 days from the date the payment was made by your payment processing company. Invoice XXXXXXXX and XXXXXXXX reflect that the payments posted on 5/7/2016 and currently reflect a zero balance. Please be advised that [redacted] Collections is a division of LabCorp. The invoices have not reported outside of our company or reported to the credit bureaus.
We hope this clarifies our procedures and would like to take this opportunity to apologize for any inconvenience Mr. [redacted] has experienced related to this matter. If he needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX.
Sincerely,
Anna T[redacted]
Patient Billing

Initial Business Response /* (1000, 13, 2015/07/29) */
Laboratory Corporation of America Holdings
PO Box 2240
Burlington, North Carolina 27216-2240

Telephone: X-XXX-XXX-XXXX
Fax: X-XXX-XXXX
Website: ...

www.labcorp.com/billing
July 29, 2015
[redacted]
Revdex.com of NC
3608 W. Friendly Ave.
Greensboro, NC 27410
Re: Consumer Name: [redacted]
Invoice Number: [redacted] (specimen number: XXXXXXXXXXXX)
Patient Name: [redacted]
Complaint No.: XXXXXXXX
Dear Mr. [redacted]
This letter is in response to the above complaint. Our records indicate the following:
LabCorp received a specimen for testing, along with copies of the patient's insurance cards, on 09/07/2013. LabCorp performed testing at the request of [redacted] per Dr. [redacted] for Mr. [redacted]. The results report was forwarded to [redacted] on 09/16/2013. [redacted] is responsible for reporting results back to the ordering physician's office. A copy of the results is, however, available to the patient from LabCorp, upon receipt of his written request. Result information may only be released to the patient or his doctor. Mr. [redacted] may submit his signed/dated request to:
LabCorp
Attn: [redacted]
Burlington, NC 27216
Fax# XXX-XXX-XXXX
On 03/11/2014 LabCorp received a copy of Mr. [redacted]'s invoice, signed by [redacted], with a notation written advising testing was not performed. The notation advised the patient has documentation from LabCorp advising the same. LabCorp will be happy to research this matter further upon receipt of a copy of the letter, as we have no record of such having been sent.
On 08/18/2014 LabCorp mailed a letter to the patient advising he follow up with the ordering physician's office, to inquire about testing, as tests were resulted. The ordering physician's office should be familiar with the proper protocol: they should contact the lab directly, if results are not received in a timely manner. To date, LabCorp has no record of such contact by the physician's office.
LabCorp invoiced Mr. [redacted] from 01/15/2014-07/22/2014 before the charges were transferred to an outside collections agency on 09/14/2014. At this time the invoice has an outstanding balance of $436.00. Should Mr. or Ms. [redacted] have additional questions they may contact our Patient Billing Representatives at X-XXX-XXX-XXXX M-F 8am-6pm EST.
Sincerely,
[redacted]
Patient Billing
Initial Consumer Rebuttal /* (3000, 20, 2015/08/30) */
[redacted]Document Attached[redacted]
I am attempting to attach a PDF of the letter from LAB CORP where they are responding to my doctor stating that they have no LAB results. This was in response to a request from my doctor asking for the results.
In summary: By LAB CORPS own admission, they have not provided any test results to my doctor or anyone else - yet they billed me and then sent the bill to a collection agency when I refused to pay for a service which was not rendered. Only when I contacted the Revdex.com did they respond with a statement that the results were available and that my doctor should have requested it. I am attempting to attach the proof that my doctor did make such a request and Lab Corp responded with "no results found for patient". I have a legitimate grievance.
Final Business Response /* (4000, 28, 2015/09/21) */
Laboratory Corporation of America Holdings
PO Box 2240
Burlington, North Carolina 27216-2240

Telephone: 1-800-845-6167
Fax: X-XXX-XXXX
Website: www.labcorp.com/billing
September 21, 2015
[redacted]
Revdex.com of NC
3608 W. Friendly Ave.
Greensboro, NC 27410
Re: Consumer Name: [redacted]
Invoice Number: [redacted] (specimen number: XXXXXXXXXXXX)
Patient Name: [redacted]
Complaint No.: XXXXXXXX
Dear Mr. [redacted]
As previously stated the specimen was tested at the request of [redacted] is responsible for reporting results back to the ordering physician's office. Again, a copy of the results is, however, available to the patient from LabCorp, upon receipt of his written request. Result information may only be released to the patient or his doctor. Mr. [redacted] or his physician may submit his signed/dated request to:
LabCorp
Attn: Lori C[redacted]
PO Box 1558
Burlington, NC 27216
Fax# XXX-XXX-XXXX
To date, no request for results has been received by Ms. C[redacted]. At this time the invoice has an outstanding balance of $436.00. Should Mr. or Ms. [redacted] have additional questions they may contact our Patient Billing Representatives at X-XXX-XXX-XXXX M-F 8am-6pm EST.
Sincerely,
Toni R. R[redacted]
Patient Billing
Final Consumer Response /* (3000, 32, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Received Consumer Rebuttal is a copy of a FAX bearing LAB CORP's logo from Lab Corp Client Service dated 7/23/14. It states explicitly the following: "No results found for patient " This fax was received by my doctor in response to a request by my doctor for lab test results. This is proof that my doctor made a request for lab test results and that LAB CORP received the request and yet didn't provide results. Note that Lab results must be timely to be of any benefit to the patient.
It is only in response to a Revdex.com complaint for false billing that LAB CORP took the effort to find test results (which have no value now).
I therefore submit that LAB CORP should cancel the bill (having rendered no service) and apologize.

July 6, 2017   Revdex.com of NC [redacted] Greensboro, NC 27410     Re:       Patient Name – [redacted] Invoice Number – [redacted]             Complaint Number...

-[redacted]              Dear Sir/Madam:   This letter is in response to your correspondence dated June 30, 2017 regarding the services provided on March 30, 2017. We would like to thank Ms. [redacted] for her valuable feedback. Customer service is very important at LabCorp and we appreciate the opportunity to address her concerns.   LabCorp, as a company, does not keep patient files. When a specimen is forwarded to LabCorp for testing, it is accompanied by a test request form in which the ordering physician includes billing and demographic information. We have updated the spelling of Ms. [redacted]’s name on any/all invoices currently found on the billing system.       Our records indicate that the services for invoice [redacted] were originally processed by her insurance carrier, [redacted], on April 14, 2017. According to the Explanation of Benefits (EOB), patient responsibility was $52.85 for noncovered service. A subsequent invoice was mailed on June 5, 2017. Ms. [redacted] contacted our Patient Billing department on June 21, 2017 regarding the amount she was being invoiced. The billing representative requested an adjustment in accordance with the information Ms. [redacted] provided. The adjustment which was requested on June 21, 2017 was processed on June 28, 2017. Invoice [redacted] currently reflects a zero balance. Ms. [redacted] may disregard invoices received prior to July 5, 2017. LCA Collections is a division of LabCorp. The invoice has not reported outside of our company. Ms. [redacted]’s credit has not been affected.  We have mailed a zero balance letter to her billing address for her records.   We hope this information is helpful. We would like to apologize for any inconvenience Ms. [redacted] may have experienced related to this matter. If she needs further assistance, our Patient Billing Department can be reached at [redacted].   Sincerely,   Anna T[redacted]

Initial Business Response /* (1000, 5, 2016/11/04) */
November 4, 2016
[redacted]
Revdex.com of NC
[redacted]
Greensboro, NC 27410
Re: Consumer Name: [redacted]
Complaint Number: [redacted]
Invoice Number: [redacted]

Dear Ms....

[redacted]:
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address [redacted] concerns regarding his above complaint. We have researched [redacted] complaint and located [redacted]'s payment in the amount of $10.90. We have requested the payment be posted to invoice number [redacted] and the balance discounted based upon the Explanation of Benefits which accompanied the payment. We have requested the collection agency close the account and cease collection attempts due to payment in full.
We hope this information is helpful and clarifies [redacted] concerns. We would like to take this opportunity to apologize for any inconvenience [redacted] experienced related to this matter. If he needs further assistance, please contact our Patient Customer Service Department [redacted] M-F (8am-6pm EST).
Respectfully,
Melinda W[redacted]
Patient Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/11/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We are satisfied as long as they do what they say they are doing. We were disappointed that they did not acknowledge my payment of $31.03 but that is ok. Thank you for helping me resolve this issue that went on far too long. Thank you Revdex.com for being there for us.

February 9, 2017     Revdex.com of NC [redacted] Greensboro, NC 27410     Re:       Patient Name – [redacted] Invoice Number –[redacted]             Complaint Number -[redacted]...

  Dear Sir/Madam:   This letter is in response to your correspondence dated January 27, 2017regarding the services provided to Ms. [redacted] on 10/14/2016. Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Ms. [redacted]’s concerns regarding the above complaint. Please be advised that LabCorp is a laboratory that performs testing only at the request of a licensed physician or other person authorized to use the findings of laboratory examinations.   While we may submit a claim to an insurance company for services provided, that is not a guarantee of coverage or payment. LabCorp bills according to the explanation of benefits received from an insurance carrier. Coverage for services is subject to the terms and conditions of the patient’s health benefit plan including exclusions, limitations, conditions and patient eligibility. Patients should contact their insurance provider prior to having testing to inquire about their specific plan or policy.   On 10/24/2016, the charges were billed to [redacted] according to the card Ms. [redacted] presented at the time of her visit. The claim was denied as out of network and the first invoice was mailed to Ms. [redacted] on 12/30/2016 in the amount of $276.00. On 01/25/2017, Ms. [redacted] called our Patient Billing Department to inquire about the balance. When advised the claim was denied, Ms. [redacted] advised she would contact [redacted]. Ms. [redacted] called back later the same day and spoke with Patient Billing Supervisor, Mr. B[redacted]. After discussing the details of the denied claim, Mr. B[redacted] offered Ms. [redacted] a discount or a payment plan to assist her in paying her balance resolving her balance, both of which Ms. [redacted] declined. A subsequent invoice was mailed to Ms. [redacted] on 2/3/2017 for the $276.00 balance.   Customer Service is important to LabCorp. We appreciate the opportunity to address the concerns Ms. [redacted] has expressed and apologize for any inconvenience this may have caused.  She may want to contact Dr. [redacted] office with any further questions about the tests requested.  Should Ms. [redacted] need additional assistance or to discuss her payment options, our Patient Billing Department can be reached at [redacted].   Sincerely,     Anna T[redacted] Patient Billing Tell us why here...

Initial Business Response /* (1000, 5, 2016/07/22) */
July 12, 2016
[redacted]
Revdex.com of NC
[redacted]
Greensboro, NC 27410
Re: Consumer Name: [redacted]
Complaint Number: [redacted]
Invoice Number: [redacted] and [redacted]

Dear Ms....

[redacted]:
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms. [redacted]'s concerns regarding her above complaint. Please be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosis code/s, the patient's demographic information and insurance carrier information. The referring physician's office completes this form. LabCorp performed testing at the request of Ms. [redacted]'s physician, Dr. [redacted] on 08/14/2015. LabCorp processed the request and reported the results.
LabCorp filed these charges with the patient's insurance carrier, [redacted], on 09/10/2015. LabCorp received an initial denial from [redacted] on 09/14/2015, stating the patient could not be identified as a participant. Labcorp received subsequent denials from [redacted] on 09/28/2015 and 10/01/2015, stating the patient could not be identified as a participant. Labcorp mailed a letter to the patient on 10/17/2015 requesting correct insurance information. LabCorp began to invoice the patient starting on 12/15/2015 for $242.00. The patient made an online payment to LabCorp on 01/01/2016 for the balance of $242.00.
Ms. [redacted] contacted our Patient Customer Service Department on 04/21/2016 and advised she had active coverage with [redacted] for the date of service in question. Our representative requested a refund be issued to the patient in the amount of $242.00 in order to send a claim to her correct insurance carrier. Labcorp issued a refund of $242.00 on 04/28/2016 to Ms. [redacted]. LabCorp filed these charges with the patient's insurance carrier, [redacted], on 06/08/2016 and created a replacement invoice number of [redacted]. LabCorp received a denial from [redacted] on 06/23/2016, stating the balance of $93.91 was patient responsibility as applied to the patient's deductible.
Ms. [redacted]'s contacted our Patient Customer Service Department 07/11/2016, and questioned the balance still remaining. Ms. [redacted] was advised by LabCorp a refund was issued on her original payment and confirmed the refund was cashed on 05/09/2016. LabCorp advise the Ms. [redacted] of patient responsibility per the explanation of benefits received from [redacted].
LabCorp contacted the ordering physician's office, [redacted] and they confirmed [redacted] is the only insurance carrier on file for the patient. LabCorp attempted to contact the patient on 07/15/2016 in order to address her concerns of having two separate insurance carriers but Ms. [redacted] could not be reached.
Ms. [redacted] will need to contact her insurance company directly, if she has additional questions pertaining to their consideration of the charges. LabCorp has not received a timely filing denial from the patient's insurance carrier which would necessitate an adjustment to the invoiced amount. LabCorp has received a valid deductible denial from [redacted] indicating the patient responsibility of $93.91. LabCorp has requested additional information from Ms. [redacted]'s insurance carrier, [redacted].
We hope this information clarifies Ms. [redacted]'s concerns. If she needs further assistance, please contact our Patient Customer Service Department at [redacted] M-F (8am-5pm EST).
Respectfully,
Bequer P[redacted]
Patient Customer Service