Laboratory Corporation of America

Initial Business Response /* (1000, 6, 2016/06/15) */
June 15,
*** ***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: *** ***
Invoice Number:
Complaint No.: XXXXXXXX
Dear Mr***
Laboratory Corporation
of America ("LabCorp") appreciates the opportunity to address Mr***'s concerns regarding his above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosis and the patient's demographic informationThe referring physician's office completes this form
LabCorp performed testing at the request of Mr***'s physician, Dr*** with *** County OB/GYN, on 07/02/LabCorp processed the request and reported the results on 07/07/Dr*** office has a beacon account; therefore results are automatically sent to the physician's officeFurther research shows Dr*** did not contact LabCorp to receive the results manually
Mr***'s lab results are forwarded directly to the ordering physician, and may be obtained from their officeIf Mr*** prefers, he may contact our Customer Service Department at: X-XXX-XXX-XXXX to request results directly from LabCorpLabCorp also has a website he may register on and receive his lab results directlyHe may visit https://patient.labcorp.com and register with our *** siteSign up only takes a few minutes
Should Mr*** have additional questions or concerns, he may contact our Patient Billing Department at X-XXX-XXX-XXXX Monday - Friday 8am-6pm EST., and a representative will be happy to assist him further
Sincerely,
Lisa W***
Patient Billing
Initial Consumer Rebuttal /* (3000, 8, 2016/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The fact is, when I went back to ***, I asked the nurse about the results of the tests where she checked and told me that no result was sent to themShe sent me to the laboratory where the tests were carried and the staff who were working there told me their records show there was no such test which were done there where I gave back the report to Dr *** nurseI gave up and after about month they sent me the first bill of tests which I was not given the results and if they sent the results to Dr *** office it was a late for them to help meI had already got a help somewhere else
Final Business Response /* (4000, 10, 2016/07/07) */
July 7,
*** ***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: *** ***
Invoice Number: XXXXXXXX
Complaint No.: XXXXXXXX
Dear Mrs***
This letter is in response to the above complaintAs previously advised, our records indicate the following:
LabCorp performed testing at the request of Mrs***'s physician, Dr*** with *** *** *** on 07/02/LabCorp processed the request and reported the results on 07/07/Dr*** office has a *** account; therefore results are automatically sent to the physician's *** systemFurther research shows Dr*** did not contact LabCorp to receive the results manually
Mrs***'s lab results are forwarded directly to the ordering physician, and may be obtained from their officeIf Mrs*** prefers, she may contact our Customer Service Department at: X-XXX-XXX-XXXX to request results directly from LabCorpLabCorp also has a website she may register on and receive her lab results directlyShe may visit https://patient.labcorp.com and register with our *** siteSign up only takes a few minutes
Should Mrs*** have additional questions or concerns, she may contact our Patient Billing Department at X-XXX-XXX-XXXX Monday - Friday 8am-6pm EST., and a representative will be happy to assist her further
Sincerely,
Lisa W***
Patient Billing

Initial Business Response /* (1000, 10, 2015/07/17) */
Laboratory Corporation of America Holdings
PO Box
Burlington, North Carolina 27216-
Telephone: X-XXX-XXX-XXXX
Fax: X-XXX-XXXX
Website:
www.labcorp.com/billing
July 17,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Consumer Name: *** ***
Invoice Number: N/A
Complaint No.: XXXXXXXX
Dear Mr***
This letter is in response to the above complaintOur records indicate the following:
Mr*** initially presented at LabCorp's Patient Service Center (PSC) in *** *** ** on 05/01/LabCorp conferred with his ordering physician office to verify the drug testing requestedMr*** was advised he would not be able to provide a sample for testing on 05/01/2015, as his hair was extremely short (all but shaven)
Mr*** was provided the minimum specimen requirements necessary, in order to process the Drug Screening Panel requested by his doctorAll testing requirements are determined by and provided to the PSC by the actual testing laboratoryThe Drug Panel ordered by Mr***' doctor requires a hair sampleThe patient's hair must come from the head (minimum of strands), and all from one location on the scalpMultiple samples are not acceptable, and the hair must be a minimum of one and a half inches long
Mr*** returned to LabCorp on 06/06/2015, and again was unable to provide a sample, as his hair was only one inch long
On 06/27/Mr*** again presented at LabCorp's PSC and his hair was measured by a supervisor, *** Again, Mr***' hair was not long enough to meet the minimum specimen requirementsNo specimen could be collectedMr*** requested the hair be collected from his groin and/or underarmMr*** was again advised the lab requires the specimen come from the patient's head only
Mr*** returned to LabCorp on 06/29/His hair was again measured, twice, by two supervisors *** and *** And again, Mr***' hair did not meet the required specimen minimumsNo sample could be collected
Mr*** has been continuously advised his hair must be longer, in order for LabCorp to collect a sample for testingMr*** should also be advised, unless his hair meets the minimum requirements as previously stated, he will continue to be unable to provide a sample for testingMr*** should be able to discern whether or not his hair is a minimum of one and a half inches in length, prior to arriving at the PSC
LabCorp can offer no plausible reason to the Revdex.com as to why Mr***' hair seemingly has not grownLabCorp would recommend Mr*** refrain from cutting/clipping his hair, until such time it is long enough for the sample to be collectedMr*** may want to speak to his doctor about possibly reconsidering which test is needed; perhaps a test which requires a blood sample, instead
Mr***' ordering physician was previously provided a complete listing of dates on which Mr*** appeared at a LabCorp Patient Service CenterThe disposition of each date of service was also advised
LabCorp would like to advise, in no way is Mr*** being discriminated againstAs previously stated, the specimen necessary for the testing ordered by his physician has specific requirementsThese requirements are a standard, and apply to any patient sent to LabCorp with an order for this specific drug panel
Should Mr*** have additional questions or concerns, he may contact LabCorp's Patient Billing department at
X-XXX-XXX-XXXX Monday - Friday 8am-6pm EST., and one of our agents will be happy to assist him further
Sincerely
*** ***
Patient Billing

I am rejecting this response because:
I called them several times and sent them emails regarding this payment and they did not respond, instead they sent the bill directly to a bill collector Why do they have email if they don't actually respond? This is not at all acceptable business practice, they need to shut off their email system if they are not going to respond

Laboratory Corporation of America Holdings ** *** *** Burlington, North Carolina 27216-Telephone: *** *** *** FAX: *** Website: www.labcorp.com/billing October 3, Revdex.com of NC *** *** *** *** * Greensboro, NC Re: Consumer Name: *** *** Invoice Number: ***, ***, and *** Complaint Number: *** Dear Sir/Madam: This letter is in response to your most recent correspondence dated September 26, regarding Ms***’s above complaintWe have researched this matter further and verified that the three invoices listed above were sent to the address listed for Ms*** in this complaint, *** *** *** *** ** ***LabCorp did not receive any returned mail indicating that the invoices where forwarded to an incorrect address In regards to invoice ***, LabCorp began invoicing Ms*** on May 25, Ms*** paid this invoice on August 18, in the amount of $Although Ms*** is not disputing receipt of this invoice we will be mailing a zero balance letter to confirm that the billing has been closed Our records indicate that billing for invoice #*** was sent to Ms***’s address on December 28, and February 01, On February 5, LabCorp received email communication from Ms*** indicating that she had been in touch with her insurance carrier regarding this serviceLabCorp received a call from Ms***’s insurance carrier on March 20, asking that we fax a claim for this serviceThe claim was faxed to Ms***’s insurance carrier on March 23, On September 1, we received the insurance’s final response which satisfied the invoice in fullThis invoice has been closedWe will mail a zero balance letter to Ms***’s address In regards to invoice #***, LabCorp originally sent an invoice on November 21, in the amount of $On December 2, we received a phone call from Ms***’s insurance carrierWe fulfilled their request by faxing the insurance a claimOn March 15, LabCorp received an explanation of benefits (EOB) indicating a patient responsibility of $which was applied toward Ms***’s deductibleA total of seven invoices were forwarded to Ms***’s address in the amount of $from March 16, through August 3, This invoice was sent to outside collections on September 10, In closing we will be mailing copies of Ms***’s billing for invoice numbers ***, ***, and *** for her reviewWe will also send a detailed breakdown of all insurance payments, adjustments, and patient payments for the three invoices in questionAll documentation will also be attached to this response, under separate coverWe hope this information is helpfulIf Ms*** needs further assistance she may contact our Patient Billing Department at *** Monday through Friday from 8am-5pm Sincerely, Daryl H*** Patient Billing

Initial Business Response /* (1000, 8, 2016/12/12) */
December 12,
Revdex.com of NC
***
Greensboro, NC
Re: Patient Name - ***
Invoice Number -***
Complaint Number -***
Dear Sir/Madam:
This letter is in response to
your correspondence dated November 29, regarding the services provided to Mr*** on 09/07/at the request of Dr***Please be advised that LabCorp is a laboratory that performs testing only at the request of a licensed physician or other person authorized to use the findings of laboratory examinations LabCorp is required to perform the testing ordered when a specimen is received from a physician's office
We performed the requested tests and the charges were billed to *** on 09/10/We received ***'s consideration of the charges on 11/01/According to the explanation of benefits, the charges were denied as non-coveredIn researching Mr***' concerns, we have verified that the information submitted to *** is what was received on the request for testing from Dr*** officeMr*** may contact *** for information on how he may file an appeal with *** regarding the denial of the claim
Lab Corp bills according to the explanation of benefits received from an insurance carrierWhile we may submit a claim an insurance company for services provided, that is not a guarantee of coverage or paymentCoverage for services is subject to the terms and conditions of the patient's health benefit plan including exclusions, limitations, conditions and patient eligibilityPatients should contact their insurance provider prior to having testing to inquire about their specific plan or policy
Customer Service is important to LabCorpWe appreciate the opportunity to address the concerns Mr*** has expressedHe may want to contact Dr*** office with any further questions about the tests requestedShould Dr*** have any questions or need additional assistance, our Patient Billing Department can be reached at ***
Sincerely,
Anna T***
Patient Billing
Initial Consumer Rebuttal /* (3000, 10, 2016/12/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Unacceptable
Final Consumer Response /* (2000, 15, 2017/01/03) */
From: ** [mailto:***@gmail.com]
Sent: Thursday, December 29, 4:PM
To: ***
Subject: Re: your complaint vs LabCorp
hello again
spoke with my doctors office *** Address: ***, Port Orange, FL
Phone: ***
***, Dr*** nurse left voice message 12/29/stating she spoke with Labcorp and there going to re-submit Bill to *** and Magically now after all the run-around it will be payed nevertheless the whole process was a big circle blaming me, ***, ***, and labcorp round and round no one wanting to take accountability wich is very annoying process hopefully this will finally be paid accordingly to Labcorp
Thank you Revdex.com, *** for being patient with my complaint- was not as expecting easily handled like spose to be lol
***

July 10, *** ** *** Revdex.com of NC *** *** *** *** * Greensboro, NC Re: Consumer Name: *** *** Invoice
Number: *** Patient Name: *** *** Complaint No.: *** Dear Ms***: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Ms***’s concerns regarding her above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing informationThis information was used to file a claim to Ms***’s insurance, *** *** ***A claim was submitted to *** *** on February 21, On March 7, 2017, LabCorp received a response from *** *** indicating $was patient responsibility Once the response was received from Ms***’s insurance carrier, the billing cycle commencedLabCorp was provided the address of *** *** *** from the ordering physician so we may deliver correspondence to Ms***An invoice was mailed to Ms*** on March 8, 2017, notifying of the balance due LabCorp did not receive a response to the invoice and the billing cycle continuedLabCorp mailed four more invoices indicating the balance dueLabCorp’s Patient Billing Department received a call from Ms***’s husband on July 3, He stated that the invoice would be paid Please be aware that LCA Collections is a division of LabCorpMs***’s invoice has not reported outside of our companyHer credit has not been affectedHowever, should Ms*** decide to go into one of our Patient Service Centers, they will refuse to perform additional testing; until all past due accounts are paid in full. We hope that this information is helpful and we apologize for any inconvenience this may have causedShould Ms*** have additional questions she may contact our Patient Billing Representatives at *** M-F 8am-6pm EST and a representative will be happy to assist her further. Sincerely, Kenneth A*** Patient Customer Service Tell us why here

I am rejecting this response because: it does not address my complaint about failure to notify in advance of the cost of the testHad I known the cost up front, I would not have agreed to this testComparable testing is available through other labs at much lower prices

Laboratory Corporation of America Holdings** *** ***Burlington, North Carolina 27216-1558Telephone: 1-800-222-ext67270FAX: 1-336-436-1775 Website: www.labcorp.com/billingFebruary 22, 2018 Revdex.com of North Carolina*** *** *** *** *Greensboro, NC
27410 Re: Customer Name: *** *** Complaint Number: *** Dear Sir/Madam: This letter is in response to your correspondence dated February 14, regarding Ms***’s complaintWe appreciate the opportunity to review Ms***’s concerns as Laboratory Corporation of America (“LabCorp”) takes all customer inquiries seriously We would like to thank Ms*** for bringing this situation to our attentionIt is LabCorp’s mission to provide every patient with an excellent experience anytime we provide serviceAs a result of this correspondence we have submitted an official complaint on behalf of Ms***We have also forwarded a copy of this complaint to MsDana S***, Patient Service Center (“PSC”) Manager referenced in Ms***’s complaint, so that MsS*** may follow up with the patient regarding her issue We hope this information is helpfulShould additional assistance be need regarding this matter, our Patient Billing department may be reached at *** Sincerely, Daryl H***Patient Customer Service

Laboratory Corporation of America Holdings ** *** ***
*** *** *** *** Telephone: *** *** *** FAX: *** Website: www.labcorp.com/billing November 27, Revdex.com *** *** *** *** * Greensboro, NC Re:
Consumer Name: *** *** Invoice Number: *** Complaint Number: *** Dear Sir/Madam: This letter is in response to your correspondence dated November 17, regarding Ms***’s complaintWe appreciate the opportunity to review the patient’s concerns as LabCorp takes all customer inquiries seriously As a company, LabCorp automatically forwards test results to the patient’s ordering physician’s office once availableLabCorp also offers our *** Patient Portal where patients can register to view results onlineTypically results are released to the portal within two business days after the final report is sent to the ordering physician. If a patient experiences issues with results not showing on their Patient Portal we suggest contacting our *** Support Team at ***Please be advised when a patient emails LabCorp each correspondence is individually handled by a representative On November 13, 2017, Ms*** requested assistance in accessing test results for the date of service June 11, 2013. Based on a system generated message it appeared that she was able to view the results on November 16, but further research concluded that she was not able to see results for the date she requested. The inability to view the requested results was due to the age of the results. To avoid further delay we have sent the requested results to Ms*** at the email address provided by her. We hope this information is helpful and clarifies Ms***’s concernsShould additional assistance be need regarding this matter, our Customer Service Department may be reached at *** Sincerely, Daryl H*** Patient Customer Service

Initial Business Response /* (1000, 5, 2016/06/08) */
June 8,
*** ***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: *** ***
Invoice Number: XXXXXXXX
Complaint No.: XXXXXXXX
Dear Mrs***
Laboratory Corporation of
America ("LabCorp") appreciates the opportunity to address Mrs***'s concerns regarding his above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosis and the patient's demographic informationThe referring physician's office completes this form
LabCorp performed testing at the request of Mrs***'s physician, Dr*** with *** *** *** on 10/15/LabCorp processed the request and reported the results
LabCorp filed the charges to Mrs***'s *** on 10/23/LabCorp received an Explanation of Benefits from Mrs***'s insurance company, on 11/03/LabCorp invoiced Mrs*** $on 12/09/2015, per *** *** EOB
LabCorp is a clinical labWe rely completely on the ordering physician for diagnosing the patient's lab workFederal guidelines prohibit LabCorp from questioning your doctor's diagnosis
LabCorp spoke with Mrs*** on 02/26/2016, who stated Dr*** office, advised her they contacted LabCorp and took care of the billing issueLabCorp advised Mrs*** no communication from the physician's office has been received in the patient billing department
On 04/22/2016, LabCorp received an email from the physician's office inquiring why LabCorp is billing the patient for services on 10/15/We responded advising Mrs***'s insurance company, *** *** left a deductible amount, per the patient's contract and the balance due of $is the patient's responsibilityThe patient contacted LabCorp on 05/12/2016, advising she was contacted her physician's office and will have them resubmit new diagnosis codes
On 05/13/we received a call from Dr*** office and were advised once again of the insurance company denial and no updated diagnosis codes were requested
A payment of $was processed from Mrs*** and the invoice now reflects a zero balanceIf Mrs*** has any questions regarding the denial of payment for her laboratory services, by her insurance company, she will need to contact them directly
Should Mrs*** have additional questions or concerns, she may contact our Patient Billing Department at X-XXX-XXX-XXXX Monday - Friday 8am-6pm EST., and a representative will be happy to assist her further
Sincerely,
Lisa W***
Patient Billing

Laboratory Corporation of America Holdings ** *** *** Burlington, North Carolina 27216- Telephone: *** *** ***
FAX: 1-866-466- Website: www.labcorp.com/billing February 13, Revdex.com of NC *** *** *** *** * Greensboro, NC Re.: Consumer Name: *** *** Invoice Number: *** Complaint No.: *** Dear Sir/Madam: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Mr***’s concerns regarding his above complaintWe take all customer concerns seriously and appreciate the opportunity to research Mr***’s concerns Our records indicate that we have received notice from Mr***’s ordering physician’s office that they would like these charges billed to their LabCorp accountA billing discrepancy caused the transfer to remain unprocessedWe apologize for any inconvenience this has causedWe have adjusted Mr***’s invoice to a zero balance and contacted the collection agency in possession of this invoice to have any negative credit reporting reversedWe have also mailed a zero balance letter to Mr***’s address on record Should Mr*** have additional questions he may contact our Patient Billing Representatives at *** M-F 8am-8pm EST and a representative will be happy to assist him further. Sincerely, Daryl H*** Patient Customer Service

Initial Business Response /* (1000, 7, 2015/08/21) */
August 21, 2015
[redacted]
Revdex.com of NC
3608 W. Friendly Ave.
Greensboro, NC 27410
Re: Consumer Name: [redacted]
Complaint Number: XXXXXXXX
Invoice Number: XXXXXXXX

Dear Mr. [redacted]
Laboratory...

Corporation of America ("LabCorp") appreciates the opportunity to address Mr. [redacted]'s concerns regarding his above complaint. Our records indicate we received check number XXXXXXXX in the amount of $4.07 on 6/30/2015. Mr. [redacted] contacted LabCorp and spoke with a Patient Billing Supervisor. Based upon the conversation with the supervisor Mr. [redacted] provided proof of two payments in the amount of $4.07. Once this information was received a refund was processed and refund check number XXXXXXX in the amount of $4.07 was issued on 8/17/2015. If the refund is not received within 10-15 business days of 8/17/2015 Mr. [redacted] may contact our Patient Billing Department at X-XXX-XXX-XXXX and a representative will gladly assist him further. We would like to take this opportunity to apologize for any inconvenience Mr. [redacted] has experienced related to this matter.
Respectfully,
[redacted]
Patient Billing

Initial Business Response /* (1000, 10, 2016/03/21) */
Laboratory Corporation of America Holdings
[redacted]
Burlington, North Carolina XXXXX-XXXX

Telephone: X-XXX-XXX-XXXX
Fax: X-XXX-XXX-XXXX
Website: ...

www.labcorp.com/billing
March 21, 2016
[redacted]
Revdex.com of NC
[redacted]
Greensboro, NC XXXXX
Re: Consumer Name: [redacted]
Invoice Number: XXXXXXXX
Complaint No.: XXXXXXXX
Dear Mr. [redacted]
This letter is in response to the above complaint. Our records indicate the following:
On 02/23/2016 LabCorp received a specimen on behalf of Mr. [redacted], from his ordering physician at [redacted]. The tests were processed, and the results were forwarded directly to the doctor's office. The total charge of $348.00 was invoiced to Mr. [redacted] 03/01/2016.
Please be advised LabCorp bills third party payers according to the physician's instructions. When no insurance information is received with a specimen, the bill is sent to the patient. No insurance information was received with Mr. [redacted]'s specimen. A copy of the original order from the doctor has been forwarded to the Revdex.com under separate cover.
LabCorp's invoice does allow the patient an opportunity to provide insurance information. A mailing address, fax number and telephone number are provided by which patients can provide the necessary billing information. LabCorp has over 200 representatives answering calls daily. Patient satisfaction is very important to us.
Should Mr. [redacted] send a copy of his insurance card, or contact our billing office, we will be happy to file these charges to his carrier accordingly. Our Patient Billing representatives are available at X-XXX-XXX-XXXX Monday - Friday 8am-5pm EST. He may also mail/fax his information to:
LabCorp
[redacted]
Burlington, NC XXXXX.
Fax# X-XXX-XXX-XXXX
If he prefers, his information may also be submitted through our website at: www.labcorp.com/billing. Without the proper insurance information for billing, these charges will remain the patient's responsibility. We apologize for any inconvenience Mr. [redacted] has experienced pertaining to this matter.
Sincerely,
Toni R[redacted]
Patient Billing

April 14, 2017   Revdex.com of NC [redacted] Greensboro, NC 27410   Re:       Consumer Name—[redacted]              Invoice Number – [redacted] ...

             Complaint Number [redacted]   Dear Sir/Madam:   This letter is in response to your correspondence dated March 28, 2017 regarding the services provided on August 21, 2015. LabCorp takes all customer concerns seriously and we would like to thank Mr. [redacted] bringing this matter to our attention. We appreciate the opportunity to research the payment made by the [redacted].   Our records indicate we are in receipt of payment from the [redacted] for Mr. [redacted]’s services on August 21, 2015. Therefore, we have requested a refund be issued to Mr. [redacted] in the amount of $169.00. The refund will be issued back to the credit card account used when making the payment. We ask Mr. [redacted] please allow 15 days for this request to be processed and completed.   We take pride in the customer service offered to our LabCorp patients. Your complaint has been forwarded to the appropriate area for review. Your input should help us improve our customer satisfaction.   We hope this information is helpful and resolves Mr. [redacted]’s concerns. We apologize for any inconvenience he may have experienced. Mr. [redacted] may contact out Patient Billing department at [redacted] Monday-Friday if he needs further assistance with this matter.   Sincerely,   Anna T[redacted] Patient Billing Tell us why here...

I am rejecting this response because:
Daryl, You completely ignored my complaint and went into some round about, useless story. I DID NOT AUTHORIZE LABCORP to run a test for 350 dollars on my urine. I did not even know my urine was sent there, and I DID NOT SIGN ANY AUTHORIZATION to pay Labcorp in the event of insurance denial. Why do companies continually place the burden of proof on patients? This bill is between my doctor, Labcorp, and [redacted]. Daryl, please contact my doctor and see why he sent that urine to your evil company.   He usually sends it elsewhere.  If you want payment, ask for it from [redacted]. I already appealed to them that it was medically necessary. I called your reps twice to tell them this, yet, I still get bills. As you know, appeals take up to 6 months or more. The 30 day "hold" is worthless. In fact, that made me even more angry. Don't pander to me like that. The fact is, I do not owe this bill as I did not authorize it. As I explained, I assume my doctor errantly sent the bill there. No where in my complaint does it say my doctor pays my bills. Why in heaven's earth would he pay my bills? What I did say is that this is NOT MY FAULT. Therefore, I am not paying for it.  I went to a doctor in network for [redacted], Dr [redacted], and paid my copay as described in my benefits. How can I control where my doctor's staff sent my urine??????If Labcorp wants paid, they need to get it from [redacted] or my doctor. Labcorp has made NO ATTEMPT to contact either entity.  Their first move was to threaten to send me to cllectionsDaryl, if I find out that you or your company sends me to collections for a test sent to you by my doctor which I did not authorize, I am going to sue you personally and also, Labcorp. Get online and read the reviews about your company. And on top of that, how about I go order a filet at Ruth Chris tonight and send the bill to you, Daryl? That's exactly what happened here. I cannot pay for a test I did not authorize, much less even know the price of!The fleecing of America! STAY AWAY FROM LABCORP and if you would like to join me in legal action against Labcorp, please email me at [redacted]@gmail.comRegards,[redacted]

I am rejecting this response because:
Everything looks superb in the response EXCEPT the last paragraph.  I did not nor have not used LabCorp since 2016.  I have no idea where the April 2017 billing charge comes from.  I believe that is an erroneous charge.  I would like to know any details that LabCorp has on that so we can rectify that one. Other than that, thank you very much!!  And I await your response.

Initial Business Response /* (1000, 9, 2016/01/12) */
January 12, 2016
[redacted]
Revdex.com of NC
3608 W. Friendly Ave.
Greensboro, NC 27410
Re: Consumer Name - [redacted]
Patient Name - [redacted]
Invoice Number - XXXXXXXX
...

Complaint Number -XXXXXXXX
Dear Mr. [redacted]
This letter is in response to your correspondence dated January 5, 2016. Please be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing and demographic information. The referring physician's office completes this form.

Our records indicate we initially received a denial from [redacted] indicating that the services were denied as non-covered. We received correspondence from Mr. [redacted] on 9/4/2015, 11/25/2015 and 1/4/2016 requesting that the claim be filed to [redacted] as a bundled claim using procedure code XXXXX. In following up with each correspondence, our patient billing department confirmed with our coding department that the claim was unable to be bundled due to the test that were ordered. We then notified the patient that we were unable to file a corrected claim as requested.
Upon receipt of additional information directly to our coding department, clarification has been made that [redacted] will consider the tests that were performed as a bundled claim. Please be advised a corrected claim has been mailed to [redacted] today. We await their response at this time. Should there be any patient responsibility, we will send an adjusted invoice, once we have received their reconsideration.
We would like to take this opportunity to apologize for any inconvenience Mr. [redacted] has experienced related to this matter. If he needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX.
Sincerely,
[redacted]
Patient Billing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. I received the check today,Thanks[redacted]

Initial Business Response /* (1000, 6, 2015/11/23) */
Laboratory Corporation of America Holdings
PO Box 2240
Burlington, North Carolina 27216-2240

Telephone: X-XXX-XXX-XXXX
Fax: X-XXX-XXX-XXXX
Website: ...

www.labcorp.com/billing
November 23, 2015
[redacted]
Revdex.com of NC
3608 W. Friendly Ave.
Greensboro, NC 27410
Re: Consumer Name: Dr. [redacted]
Invoice Number: n/a
Complaint No.: XXXXXXXX
Dear Mr. [redacted]
This letter is in response to the above complaint. Our records indicate the following:
LabCorp received a testing requisition (forwarded to Mr. [redacted] under separate cover) for patient: [redacted] on 10/07/2014. The charges for this testing were billed directly to [redacted] account, as there was no other billing information provided. The requisition clearly provides an area for the client's office to provide Third Party billing information. In this case, no [redacted] or Private Insurance information was received.
LabCorp began billing [redacted] account in November of 2014. These charges have been forwarded to the client every month since. LabCorp's Client Billing office received a telephone call from Looey on 10/16/2015 with respect to these charges. LabCorp advised Looey the charges were un-billable to the patient's Third Party payor, as the filing time limit for the carrier had expired. This balance remains outstanding.
Please be advised LabCorp bills the charges for testing ordered by the doctor's office according to the information provided. No patient files are maintained. Each specimen sent for testing should also include any Third Party payor applicable. When no Third Party payor or patient demographic information is received, the charges are billed to the ordering physician's account.
Should the client receive an invoice for charges which should have been billed elsewhere, they should immediately contact LabCorp's Client Billing department and provide the necessary information for a billing correction to be made.
Should Dr. [redacted] have additional questions or concerns, he/she may contact our Client Billing Department at
X-XXX-XXX-XXXX extension XXXXX Monday - Friday 8am-6pm EST., and a representative will be happy to assist further.
Sincerely,
Toni R[redacted]
Patient Billing
Initial Consumer Rebuttal /* (3000, 8, 2015/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We were never contacted for patient's 3rd party information.
Please call out clinic for [redacted]'s 3rd party information.
Complaint Response Date bumped because: Holiday
Final Business Response /* (4000, 15, 2016/01/28) */
Laboratory Corporation of America Holdings
PO Box 2240
Burlington, North Carolina 27216-2240

Telephone: X-XXX-XXX-XXXX
Fax: X-XXX-XXX-XXXX
Website: www.labcorp.com/billing
January 28, 2016
[redacted]
Revdex.com of NC
3608 W. Friendly Ave.
Greensboro, NC 27410
Re: Consumer Name: Dr. [redacted]
Invoice Number: n/a
Complaint No.: XXXXXXXX
Dear Mr. [redacted]
As previously reiterated, LabCorp utilizes information received with the patient's specimen. No insurance information was received pertaining to this patient's testing. Information provided to LabCorp was after the filing time limit for submitting the charges. A complete representation of all information on record with LabCorp, pertaining to this matter, has been provided to the Revdex.com.
LabCorp is unable to file these charges to the patient's insurance carrier, as we are past the filing time limit for submission. Should Dr. [redacted] have additional questions or concerns, she may contact our Client Billing Department at X-XXX-XXX-XXXX extension XXXXX Monday - Friday 8am-5pm EST., and a representative will be happy to assist further.
Sincerely,
Toni R[redacted]
Patient Billing
Final Consumer Response /* (4200, 17, 2016/02/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Sir/Madam:
Again, as iterated previously, it is the responsibility of Lab Corp employee to get appropriate information from Patient as well as Carrier (3rd party or otherwise) prior to rendering of services.
Obviously the [redacted] is merely a clinic who "ordered" necessary lab for patient under contract with [redacted] etc. We are not employee of Lab Corp to "make right" all the missing information per case require.
Again, please stop sending bills that does not belong to the [redacted], Inc., of past, present or future.
Thank you for your effort in mediation.
[redacted], Ph.D., NP. Manager

June 22, 2017   [redacted] Revdex.com of NC [redacted] Greensboro, NC 27410   Re:      Consumer Name:                    [redacted]...

Invoice Number:                     [redacted]             Patient Name:                         [redacted] Complaint No.:                     [redacted]   Dear Ms. [redacted]:   Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Mr. [redacted]’ concerns regarding his above complaint. Please be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information. This information was used to file a claim to Mr. [redacted]’ insurance, [redacted]. Our records show that claims were filed to [redacted] for dates of service October 21, 2013, December 17, 2013, and July 7, 2014. [redacted] advised Mr. [redacted] would have a patient responsibility of $64.00, $99.87, and $85.15 respectively. His insurance advised these totals would be coinsurance amounts. Our records do not reflect a balance due for the year 2011. Only the dates of service referenced above show an outstanding balance   LabCorp mailed the invoices to Mr. [redacted]’ home notifying him of the balances. On April 6, 2015, LabCorp received correspondence from Mr. [redacted] requesting financial assistance. In his letter, he stated that his case manager advised him that the invoice would be paid by the [redacted] Program. However, Mr. [redacted] mentions that some visits may not be covered under the program due to incomplete paperwork. LabCorp did not receive follow up information from Mr. [redacted]’s case manager and the billing continued.   On November 2, 2016, LabCorp received further correspondence from Mr. [redacted]. He advised that he was denied services due to his past due balances. He requested financial assistance so that he may have his blood work performed. A LabCorp billing representative mailed out correspondence reflecting our payment plan options. No payment or response was received. Mr. [redacted]’ invoices were referred to collections due to non-payment. At this moment, Mr. [redacted] would have to contact [redacted] at [redacted] and [redacted] at [redacted] for financial assistance.   Mr. [redacted] may submit proof of coverage from his [redacted] Program via the Revdex.com site. Once LabCorp receives the coverage eligibility details, we will review and make a determination on Mr. [redacted]’ invoices.   We hope that this information is helpful and we apologize for any inconvenience this may have caused. Should Mr. [redacted] have additional questions he may contact our Patient Billing Representatives at [redacted] M-F 8am-5pm EST and a representative will be happy to assist him further.      Sincerely,     Kenneth A[redacted] Patient Customer Service Tell us why here...