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Lakeland Properties & Management, Inc.

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Reviews Lakeland Properties & Management, Inc.

Lakeland Properties & Management, Inc. Reviews (82)

There is no need to forward this response to AllianzA check was received today for the amount of the insurance claim filed so the matter is closedThank you for your assistance.
Regards,
*** ***

Dear *** ***
Thank you for forwarding this matter to my attentionWe apologize for any frustration the consumer may have endured
Our records indicate that we have not received any supporting documentation to finalize the consumers claim
The claim form indicates
all avenues the consumer may take to send in the informationIf the consumer is having issues uploading the documents, he may contact the Customer Service Department to assist him
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** ***
***

Dear *** ***:
Thank you for forwarding this matter to my attentionI apologize for any frustration the claims process may have caused the insured
Our claim review process is 7-business days after all documentation has been received
According to the information
on file, the consumer’s loss was covered under the Travel Delay benefit and this benefit had a daily limit for each day of delay
The claim has been reviewed and the proper decision was made
Sincerely,
*** ***
Claims Escalation Analyst
*** *** ***
*** *** ***
www.allianzassistance.com

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not satisfied with the resolution because the insurer recently requested additional information to process my claim and they still have not accepted the six documentations submitted
Regards,
*** *** *** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[My father had been sick for eleven yearsMy sister works at the nursing he was living inShe has people there on hospice for a year at a timeWe had no idea he would get worse and pass while I was there to visit himI bought this insurance policy just in case he got worseI feel I am entitled to payment for the new ticketPlease review again. Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Dear *** ***:
Thank you for forwarding this matter to my attentionWe apologize for any frustration the consumer may have endured with the claims process
The consumer has been reimbursed for the baggage expense incurred due to the delay
The claim form indicated that the hotel for one night was required due to the consumer’s luggage being delayed As luggage delay does not trigger his Travel Delay coverage, we were not able to cover the hotel expense
At this time I regret that we are not able to provide the consumer with a more favorable response
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** ***
***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Although the issue was resolved on 10/I filed the claim on 10/and was told that it takes days to processAfter calling multiple times, and finally filing complaint with Revdex.com, I got through to a supervisor who processed the claim (10/22)It would be to say that claim was brought up AND resolved on 10/as I have tried to solve it before with no successAlthough my compensation was taken care ofIt would be to agree to "offer" that the issue was raised and resolved on 10/That would be a lie on the company's part
Regards,
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** *** *** ***

*** ***
Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer
Our insurance, like any other insurance, had terms, conditions and exclusions that impact coverageThese terms were emailed to the
consumer
As we were secondary to the common carrier the insuring agreement required the following:
You file a report giving a description of the property and its value
with the appropriate local authorities, common carrier, hotel or tour
operator within hours of the loss
A determination letter from the airline is required in order for us to proceed with reimbursement as it is used to determine the amount of liability. Unfortunately, without this document we are unable to proceed with the finalization of the consumers claim
Sincerely,
*** ***
*** ***
***
*** *** *
***
*** ***
***
***
***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The reason why I am disputing this does not have to do with the original paperwork that was turned in based on pregnancyIt is the appeal which I still have yet to hear from which has a signed letter from my doctor indicated the pre-labor condition which is code (I have attached the note from the Doctor as a followup to the physicians statement that was already submitted)There is still no response from them and under the terms of agreement on this insurance claim that is an adequate reason for the insurance claim being accepted
I look forward to a response and hope to resolve this issue in a positive way
Regards,
*** ***

Dear *** ***:
Thank you for forwarding this matter to my attentionWe apologize for any frustration the consumer may have endured with the claims process
In the event a family member could not accommodate the consumer, the insurance program included the following trigger of
trip cancellation/interruption coverage:
Family or friends can’t accommodate you as planned
Family or friends outside the United States can’t accommodate you as
planned because someone in the household has died or been diagnosed
with a serious illness or injury
As the family member who was to accommodate the consumer resides in the United States, and the change in plans was not the result of the passing or medical emergency of someone in the household, trip cancellation/interruption coverage was not triggered.
At this time I regret that we are not able to provide the insured with a more favorable response
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** ***
***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear Sirs, thanks so much for your helpActually what their offer is, seems to be the way they workWhen I initially called them they told me that they were missing the documents, however the unbelievable thing is that they told me this before I gave them my policy number, so they seem to tell the same story to everyone
On the other side their customer service people hung up on my calls, after repeating the same scriptWhat kind of documentation do they need? They don't say it because it is not trueThe only possible documentations needed are and they have themThe policy number which they have, the tickets that they have (actually they sold me the policy through the *** *** web, and the same policy has the ticket details), and the *** announcement and US government warnings preventing flights to *** because of the terrorist threats, which is publicly available, and anyways I also sent them the links
In Summary this is all of the information that they have:
1) My Claim Number: ***
2) Policy identification number: ***
3) The tickets and Receipt information from *** ***: (Original***)
Passenger Ticket # Fare-USD Taxes Ticket Total
*** *** *** *** *** ***
*** *** *** *** *** ***
*** *** *** *** *** ***
*** *** *** *** *** ***
*** *** *** * ***
** *** *** ***
** ** *** *** ***
Thanks so much!, you really do a great job by helping families get a fair treatment by Companies
Regards,
*** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
My medical conditions were NOT pre-existing. Please reject. Thank you and please let me know what I need to do to help resolve this. ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Dear *** ***:
Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer
Our insurance programs are like any other type of insurance in that there are terms, conditions, and exclusions that impact
coverageThese terms were readily available in the booking path prior to purchase and also emailed to the consumerWe show no error in that submissionThe policy also included a day satisfaction guarantee period which enables consumers to look over the policy and decide if it will meet their needsIf not, a request can be made for the full refund of the premium
The consumers insuring agreement excluded coverage for pregnancy unless there are unforeseen physical complications of the pregnancy itself The insurance did not provide coverage for risk of complicationsAs the pregnancy itself was normal, we were unable to provide coverage for the loss
I regret that we are unable to provide the consumer with a more favorable response at this time
Sincerely,
*** ***
Claims Escalation Analyst
*** *** ***
*** *** ***
***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They have not offered any resolution They are simply stating why they won't pay In the meantime my Dad requires emergency surgery He is to have it this week and then requires 3-days stay in the hospital In order for them to process that they need a "doctor's note" requiring a lot of person information While trying to emotionally deal with emergency surgery having to go through this paperwork is crazy They can just call hospital Thursday morning and ask to be transferred to his room
Regards,
*** ***

Dear *** ***
Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer
Our records indicate that the consumer’s policy was canceled and refunded on July 30, The consumer may want to
check with their credit card company for an update
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** ***
***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was no offer for any kind of resolution
Regards,
*** ***

Dear *** ***:
Thank you for forwarding this matter to my attention and obtaining the documentation needed from the consumer
We have finalized the consumers claimPayment may be expected within to business days at the address on file
The consumer may contact the Claim Department for an update
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** ***
***

*** *** ***
Thank you for forwarding this matter to my attentionWe apologize for any frustration the claims process may have caused the consumer
The consumers claim has been reviewedReimbursement for the taxi expenses has been processedAs the Travel Delay benefit did not
provide reimbursement for pre-paid expenses we are unable to cover the loss for the lodgingEach benefit is explained in the consumers insuring agreement
For any updates, the consumer may contact the Claim Department at ***
Sincerely,
*** ***
*** *** ***
*** *** ***
*** *** ***
***

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